Would not return — some of the worst service I have ever experienced.
Our experience began with a 7:30 PM reservation for four. When we arrived, there were only three people at the bar, with seven empty tables inside and two outside. Despite this, we were left waiting.
There was no one at the hostess stand when we entered. After about five minutes, the hostess appeared and said she’d “be right with us.” This happened three more times, leaving us standing there for another ten minutes.
When we were finally seated—at a table marked “reserved”—we asked if we could sit at another open table farther from the live music. The hostess, clearly surprised by the request, responded, “Uhhhhhhhhh, we’re actually saving that table for someone else.” At that point, it was obvious we were not going to be a priority for the evening.
The menus offered no information about side options or specials. After about 10 minutes, our waitress arrived and began with, “We’re out of several special options.” We placed our drink orders. Again, the restaurant had multiple open tables and empty bar seats, yet it took 20 minutes to receive our drinks and place our dinner orders.
One person in our party asked if it was possible to order a side of pasta, even though it wasn’t on the menu. The waitress scoffed and replied, “Yes, we have everything. What do you want?”
Thirty minutes after our reservation time, we finally placed our dinner order. Then we waited. For 1 hour and 15 minutes, we received no food—not even a salad. Our waitress never checked in, didn’t offer water refills, and didn’t ask if we wanted another round of drinks. Meanwhile, every other table had a carafe of water, and the chef was seen chatting with other patrons.
Eventually, our salads arrived—1 hour and 15 minutes after ordering. Our entrees came another 30 minutes after that. At that point—nearly two hours after our reservation—the staff finally brought us a carafe of water.
It was painfully clear the restaurant prioritized a select few guests, who were given preferred seating, water, and attentive service.
To be fair, the food was good—though hunger may have clouded our judgment. One person in our party resorted to eating the Parmesan cheese from the bread basket while we waited.
I had high hopes, especially given the lovely ambiance by the river. But I left bitterly disappointed by the appalling service. I will not be returning.
Alexis Grace
Had a pretty disappointing experience for an anniversary dinner. Although the drinks and atmosphere were great, our appetizer came out cold and the asparagus was not seasoned at all. Unfortunately our waitress rarely checked on us and took a while to get drinks for the second round. Curious if more attention is paid to parties larger than two people.
William Birdwell
Very good but pricey
Laura Martinez
We really wanted to love this place. Everything was going okay until we got seated. I say this because while they were accommodating us, we went to the bar and order drinks. We got seated and then we waited for like 10 minutes for the waitress to stop by and at least tells us the specials of the day. We already had a drink so we were thinking of ordering a bottle of wine just for when the food comes back. Once we placed our food order the waitress ghosted us for around 30-35 minutes… we saw her multiple times around other tables but she never came back to ours. We finished our drinks, finished our waters (lol) and she never came to even give us an update on the food or give us an opportunity to order more drinks or even an appetizer. One of the busser guys stopped by and we asked him if we could get an update on the food, he was really nice and went to the kitchen to ask and came back like two minutes later, saying that the food was almost ready. Our waitress comes like five minutes later, upset (not even kidding) because we asked the busser about our food. She said that they were just busy and the food just came out. At that point we just wanted to eat and just leave. We ordered a steak (medium rare) and ravioli with vodka sauce. Not going to lie, the ravioli was delicious! But the steak, was dry, far from medium rare (this was not her fault, by the way, just wanted to put it here) When she saw we were actually kind of upset she stops by again asking if we were going to order more drinks… the answer was “we wanted to, but with the service, not anymore” she tried to ask us again a couple of times while we were finishing our dinner, but we were just done lol, so the last time we just asked for the check. While we were waiting for this, the bartender who helped us with our drinks at the bar, and who was really sweet and nice, comes with two espresso martinis that we didn’t order, she “confused” our table with the one next to us. Nothing to complain here, just a “simple mistake”. When the check comes back, we had two espresso martinis added to our tab!! The waitress just put them in our table… so of course wasn’t the bartenders fault… and it wasn’t a silly mistake anymore.
Long story, but I think we needed to get it out of our system. We don’t mind spending money on food and experiences, but it’s sad when it’s not worth it 😔
Nicholas Iati
Went with a group of friends/family for a birthday celebration. It was a beautiful night so we sat outside. There was a great jazz band playing. Everything from the ambiance to the service and food was great! When it started getting a bit chilly, we asked if we could be moved inside (I'm sure that's a total pain for the staff) and the staff quickly accommodated us. I will definitely return!
Michael Dowdle
Drinks took forever- both times - like they had been “sitting out” -one waitress for entire dining room- almost three hours for dinner - upside - food was fantastic
T. Rhett Pinckney
They are definitely the WINNERS for fine dining and more for a reason !! Highly recommend! I had a great first experience and I’m shocked I haven’t been here before! The sea-bass with risotto was BEYOND phenomenal!!! Service with Samantha was amazing and the music, vibe and experience PURELY 5 STAR!!! I’m Rochester proud to recommend to any visitor or local! Will be returning
Shellee Williams-Allen
Way overpriced, and tasteless food. I'm not sure how you ruin pasta - but they did! Service was so slow - it took forever for the food to arrive. We even had a gift card and it was still expensive. We all agreed we don't need to go back. 🤮
Tyler Pierce
Went here with my fiancé to celebrate that we are getting married in a few days and this was the place we went on our first date 7 years ago. Had a reservation for 6:30pm on a Tuesday night. As the hostess sat us down I noticed there were a few servers working but the section we got sat in our server was focused on a large party. We had our water poured, but we sat there for at least 15 minutes before our server greeted us. She was too focused on the big table she had, which I understood at the time. What frustrated me is that all the tables that got sat after us had their food, drinks, dessert, and checks way before us, and no one seemed to care about our table or at least acknowledge that they were busy. Unfortunately, we didn’t end up getting our appetizer until 7:30pm and then our entrees until 8:05pm. I’ve worked in several restaurants and hospitality businesses throughout my life and I understand when places get slammed because of big tables. I feel as though the hostess messed up and put us in the wrong section. The whole night we felt like a complete afterthought and our server was no where to be found. We didn’t end up leaving until 8:30pm because it took her so long to get our check and to-go boxes. Overall the food was good but was ruined by such an awful service experience that I’m not disappointed I hadn’t been here in a little over 7 years. I hate leaving reviews like this but I’m so sad that what was supposed to be a cute night was ruined by this lack of planning. Everyone around us seemed happy though and their server was attentive. We were hoping to try the desserts and get coffee but had other plans and being there for 2 hours and waiting over an hour and a half for dinner was enough for us. I hope this isn’t their normal operation, especially on a random Tuesday night.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Lamb Lollipops
G Leenhouts
Top notch food. Lovely atmosphere. Excellent service on a busy Friday.
Send the chef to Italy, he doesn't know what Italian food is. The pasta was just awful.
Atmosphere: 4
Food: 1
Service: 4
Michaele Gantz
So completely disappointed!! Went to dinner last night hoping for the same amazing food I’ve always received there. Ordered their Prime rib… It came completely cold, even to the touch and Very overcooked. I ordered a replacement meal, which is always one of my favorites, Chicken Milanese. It came burned and even black on the edges, AFTER my husband was completely done with his meal. Left with no dinner!
Atmosphere: 5
Food: 1
Service: 5
Sofia Contreras
The service was not good the waitress had too many people to attend . and also one of our wine glasses had some fruit flies in it, and we were still charge for the wine you got my money this time you would never get my business again and I would never recommend this place
Atmosphere: 5
Food: 5
Service: 1
Pipeburns
Absolutely incredible food. The Gnocchi Bolongese was about the best Gnocchi I've ever eaten.
Atmosphere: 5
Food: 5
Service: 5
Matthew Schabath
Great old world and traditional Italian food. The owner and servers were really polite and welcoming. The food was spot on and delicious.
Would not return — some of the worst service I have ever experienced.
Our experience began with a 7:30 PM reservation for four. When we arrived, there were only three people at the bar, with seven empty tables inside and two outside. Despite this, we were left waiting.
There was no one at the hostess stand when we entered. After about five minutes, the hostess appeared and said she’d “be right with us.” This happened three more times, leaving us standing there for another ten minutes.
When we were finally seated—at a table marked “reserved”—we asked if we could sit at another open table farther from the live music. The hostess, clearly surprised by the request, responded, “Uhhhhhhhhh, we’re actually saving that table for someone else.” At that point, it was obvious we were not going to be a priority for the evening.
The menus offered no information about side options or specials. After about 10 minutes, our waitress arrived and began with, “We’re out of several special options.” We placed our drink orders. Again, the restaurant had multiple open tables and empty bar seats, yet it took 20 minutes to receive our drinks and place our dinner orders.
One person in our party asked if it was possible to order a side of pasta, even though it wasn’t on the menu. The waitress scoffed and replied, “Yes, we have everything. What do you want?”
Thirty minutes after our reservation time, we finally placed our dinner order. Then we waited. For 1 hour and 15 minutes, we received no food—not even a salad. Our waitress never checked in, didn’t offer water refills, and didn’t ask if we wanted another round of drinks. Meanwhile, every other table had a carafe of water, and the chef was seen chatting with other patrons.
Eventually, our salads arrived—1 hour and 15 minutes after ordering. Our entrees came another 30 minutes after that. At that point—nearly two hours after our reservation—the staff finally brought us a carafe of water.
It was painfully clear the restaurant prioritized a select few guests, who were given preferred seating, water, and attentive service.
To be fair, the food was good—though hunger may have clouded our judgment. One person in our party resorted to eating the Parmesan cheese from the bread basket while we waited.
I had high hopes, especially given the lovely ambiance by the river. But I left bitterly disappointed by the appalling service. I will not be returning.
Had a pretty disappointing experience for an anniversary dinner. Although the drinks and atmosphere were great, our appetizer came out cold and the asparagus was not seasoned at all. Unfortunately our waitress rarely checked on us and took a while to get drinks for the second round. Curious if more attention is paid to parties larger than two people.
Very good but pricey
We really wanted to love this place.
Everything was going okay until we got seated. I say this because while they were accommodating us, we went to the bar and order drinks.
We got seated and then we waited for like 10 minutes for the waitress to stop by and at least tells us the specials of the day.
We already had a drink so we were thinking of ordering a bottle of wine just for when the food comes back.
Once we placed our food order the waitress ghosted us for around 30-35 minutes… we saw her multiple times around other tables but she never came back to ours.
We finished our drinks, finished our waters (lol) and she never came to even give us an update on the food or give us an opportunity to order more drinks or even an appetizer.
One of the busser guys stopped by and we asked him if we could get an update on the food, he was really nice and went to the kitchen to ask and came back like two minutes later, saying that the food was almost ready.
Our waitress comes like five minutes later, upset (not even kidding) because we asked the busser about our food. She said that they were just busy and the food just came out.
At that point we just wanted to eat and just leave. We ordered a steak (medium rare) and ravioli with vodka sauce. Not going to lie, the ravioli was delicious! But the steak, was dry, far from medium rare (this was not her fault, by the way, just wanted to put it here)
When she saw we were actually kind of upset she stops by again asking if we were going to order more drinks… the answer was “we wanted to, but with the service, not anymore” she tried to ask us again a couple of times while we were finishing our dinner, but we were just done lol, so the last time we just asked for the check.
While we were waiting for this, the bartender who helped us with our drinks at the bar, and who was really sweet and nice, comes with two espresso martinis that we didn’t order, she “confused” our table with the one next to us. Nothing to complain here, just a “simple mistake”.
When the check comes back, we had two espresso martinis added to our tab!! The waitress just put them in our table… so of course wasn’t the bartenders fault… and it wasn’t a silly mistake anymore.
Long story, but I think we needed to get it out of our system.
We don’t mind spending money on food and experiences, but it’s sad when it’s not worth it 😔
Went with a group of friends/family for a birthday celebration. It was a beautiful night so we sat outside. There was a great jazz band playing. Everything from the ambiance to the service and food was great! When it started getting a bit chilly, we asked if we could be moved inside (I'm sure that's a total pain for the staff) and the staff quickly accommodated us. I will definitely return!
Drinks took forever- both times - like they had been “sitting out” -one waitress for entire dining room- almost three hours for dinner - upside - food was fantastic
They are definitely the WINNERS for fine dining and more for a reason !! Highly recommend! I had a great first experience and I’m shocked I haven’t been here before! The sea-bass with risotto was BEYOND phenomenal!!! Service with Samantha was amazing and the music, vibe and experience PURELY 5 STAR!!! I’m Rochester proud to recommend to any visitor or local! Will be returning
Way overpriced, and tasteless food. I'm not sure how you ruin pasta - but they did! Service was so slow - it took forever for the food to arrive. We even had a gift card and it was still expensive. We all agreed we don't need to go back. 🤮
Went here with my fiancé to celebrate that we are getting married in a few days and this was the place we went on our first date 7 years ago. Had a reservation for 6:30pm on a Tuesday night. As the hostess sat us down I noticed there were a few servers working but the section we got sat in our server was focused on a large party. We had our water poured, but we sat there for at least 15 minutes before our server greeted us. She was too focused on the big table she had, which I understood at the time. What frustrated me is that all the tables that got sat after us had their food, drinks, dessert, and checks way before us, and no one seemed to care about our table or at least acknowledge that they were busy. Unfortunately, we didn’t end up getting our appetizer until 7:30pm and then our entrees until 8:05pm. I’ve worked in several restaurants and hospitality businesses throughout my life and I understand when places get slammed because of big tables. I feel as though the hostess messed up and put us in the wrong section. The whole night we felt like a complete afterthought and our server was no where to be found. We didn’t end up leaving until 8:30pm because it took her so long to get our check and to-go boxes. Overall the food was good but was ruined by such an awful service experience that I’m not disappointed I hadn’t been here in a little over 7 years. I hate leaving reviews like this but I’m so sad that what was supposed to be a cute night was ruined by this lack of planning. Everyone around us seemed happy though and their server was attentive. We were hoping to try the desserts and get coffee but had other plans and being there for 2 hours and waiting over an hour and a half for dinner was enough for us. I hope this isn’t their normal operation, especially on a random Tuesday night.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Lamb Lollipops
Top notch food. Lovely atmosphere. Excellent service on a busy Friday.
Restaurantji Recommends
Send the chef to Italy, he doesn't know what Italian food is. The pasta was just awful.
Atmosphere: 4
Food: 1
Service: 4
So completely disappointed!! Went to dinner last night hoping for the same amazing food I’ve always received there. Ordered their Prime rib… It came completely cold, even to the touch and Very overcooked. I ordered a replacement meal, which is always one of my favorites, Chicken Milanese. It came burned and even black on the edges, AFTER my husband was completely done with his meal. Left with no dinner!
Atmosphere: 5
Food: 1
Service: 5
The service was not good the waitress had too many people to attend . and also one of our wine glasses had some fruit flies in it, and we were still charge for the wine you got my money this time you would never get my business again and I would never recommend this place
Atmosphere: 5
Food: 5
Service: 1
Absolutely incredible food. The Gnocchi Bolongese was about the best Gnocchi I've ever eaten.
Atmosphere: 5
Food: 5
Service: 5
Great old world and traditional Italian food. The owner and servers were really polite and welcoming. The food was spot on and delicious.
Atmosphere: 5
Food: 5
Service: 5
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