Refresh Cafe & Smoothie Bar
691 Park Ave, Rochester
(585) 417-6566
Recent Reviews
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I hate to leave such a bad review because I usually have nothing but good things to say. I used to be a frequent shopper here a few years back because I stayed in the area. Anywho, I decide to stop in today, I placed my order online. Cool. Gives me a certain time it’ll ready great! I head in theres someone before me so I wait at the inside table patiently. (Approx 3 minutes ) No welcoming hello btw. Im checking emails on my phone the customer before me headed out. I check the time it’s now 11 minutes after pick up time. I head to Jenna (staff member) & ask does she have any online orders ready. She blandly says, “NO”. Cool cool cool. She begins to ask me where did I place the order. I explain right from the website directed from google. Showed her the link as well as the confirmation email. She rolls her eyes turns around and says “what was in it?”. I proceed to show her again and reminded her of the add ons I paid extra for. She says okay and turns around again. Other customer comes in she talks their order without starting mine. Cool I get that. Another 5 minutes goes by. She places the bag with my bowl on the pick up counter and walks away. I grab the bag and ask her name and proceeded to tell her to have a good day. Weird interaction. Crappy customer service for such a beautiful establishment. I will come back again actually with hoping staff will show more customer service and perhaps be more friendly. Picture of how the bowl was prepared will be added
Abby is the best worker there and makes good smoothies and great customer service
Atmosphere: 5
Food: 5
Service: 5
very cute place! the consistency of the acaí bowl is very different than the standard, still good, just different
Atmosphere: 4
Food: 4
Service: 5
This place was delicious, way better than I expected. Can't wait to go back
Opens at 11 and somehow the people working are never on time
Was so excited to try this place! I love smoothie bowls. Great product, only knocked bc service was so unfriendly. Not helpful in helping me decide what to get, after saying this is my first time. Get friendlier staff!
Atmosphere: 5
Food: 5
Service: 1
I go here every couple weeks and I love it, the açaí bowls are so good! I only knocked off one star because the prices are crazy expensive for a blended fruit bowl, if it wasn’t so expensive I’d honestly go more because I do love it!! I feel so refreshed after eating an açaí bowl. I’m also allergic to bananas and the staff is always super nice about it!
Recommended dishes: PB Cup, Classic Acai Bowl
Wish I read the reviews. The bowl is too watery. Also your prices on the board is wrong. That’s fake advertising. How hard is it to update a chalk board? $15 for a small bowl is just overpriced. Plus $1.50 for a scoop of peanut butter that came wholesale in a bucket. Won’t be returning.
It was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Açaí
Always professional always nice and FAST!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great place !
Kid-friendliness: My daughter goes there before or after cheer practice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Fruit Smoothie
Wish I could actually try this place. I keep going and it’s closed, even when the door says the hours and it should have been open…
I got a specialty smoothie there and it was amazing! I will definitely be coming back, so happy I found a great smoothie place so close! The girl with black hair was super sweet!
Atmosphere: 5
Food: 5
Service: 5
Wish I could actually try this place. I keep going and it’s closed, even when the door says the hours and it should have been open…
Just wish they had expanded hours!
Food: 5
Service: 4
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