Four of us dined here on a recent Friday night, the food was all very good but we all left a bit hungry & puzzled. The place was very busy maybe too busy, our wait for everything was long, cocktails were great when they finally arrived. Interestingly our server who was great warned us the kitchen was busy and suggested we order all at once which we did 3 apps, 4 entrees & 2 desserts. We enjoyed all the food but were left a bit unsatisfied...odd experience!
Atmosphere: 4
Food: 5
Service: 4
Carrie V
One of our favorite places in Rochester. Pricier but oh, SO worth it. Food amazing, service impeccable. Cozy atmosphere. Hard to find that combination anymore.
Atmosphere: 5
Food: 5
Service: 5
Rafaela Kanli
We came here for brunch and unfortunately had a disappointing experience. Our food took over 40 minutes to arrive, and two out of three dishes were cold. I ordered the Shakshuka, which came with what seemed like half an egg in tomato sauce and little flavor. When I asked the waiter, he wasn't sure if it only came with one egg and offered to bring another — which took another 40 minutes. By that time, my dish was completely cold.
Although the waiter offered to reheat it, it was still served cold again. In total, I waited about an hour and a half while everyone else had already finished eating. When I explained that I no longer wanted the extra egg due to the long wait, I was still charged $6 for two extra eggs (although he said he would bring one). When I went to ask why there were 2 eggs charged he replied by saying ''I am not taking anything off the bill''. I must say, one of the eggs was later removed from the bill though in a rather ironic manner. Our cappuccino and latte also arrived cold.
I rarely leave negative reviews, but the service was extremely slow and the waiter handled the situation unprofessionally. If the waiter had handled the situation better I wouldn't had left this review, however professionalism is key when working in customer service.
Atmosphere: 3
Food: 2
Service: 1
Vicki Doyle
Although our server was very personable, I wonder if the restaurant was understaffed last night. By the time we got the promised aioli and ketchup for our fries, they were cold and limp. Waited too long for beverages. Not a deal breaker but not perfect. Food was excellent.
Atmosphere: 5
Food: 5
Service: 3
graham nelson
I’ve been here countless times everything is consistently good I think the price is fair for the quality of food and service you’re getting last time I went in I ordered the Waygu strip it was cooked perfectly and all the apps where great
Atmosphere: 5
Food: 5
Service: 5
Randall Wilson
In the past several years of travel I have not had a better overall experience then I had tonight at Roux. Rach (forgive me if I spelled wrong) was exceptional. Her expertise as a mixologist was next level. I started with one of the most balanced Negronis I’ve ever had and then the experience took off from there. Truffles Caesar salad was spot on and the mussels executed perfectly. Picpoul de Pinet and white Burgundy to compliment dinner followed by a well executed custard dessert and cocktails. If your in Rochester and pass up this gem, you’re missing out!!
Atmosphere: 5
Food: 5
Service: 5
Richard Frost
One of the best burgers I’ve ever had, great staff and cool vibe
Atmosphere: 5
Food: 5
Service: 5
Kenna Marcelo
Great food, lovely service and quick too. Everything was cooked perfectly, specially the Hudson Valley Steelhead Trout !
Atmosphere: 4
Food: 5
Service: 5
Emily Mejia
Our Server Lindsay was so sweet and helpful. And the bartender Rach made us some delicious drinks! The food was incredible!! Everything came out in a timely manner. The ambiance is warm and perfect for our Anniversary dinner. Will absolutely again😊
Atmosphere: 5
Food: 5
Service: 5
M. w
Didn’t eat this time, but The Aperol Spritz slaps.
One of my fave places to eat! Shay was a great server- the staff are all top notch, seems like they all really enjoy working there which made the experience really nice. Merci! ❤️
Atmosphere: 5
Food: 4
Service: 5
Evanna
I traveled to Roux from Buffalo yesterday to meet a friend for brunch, and what an amazing experience it was! From the moment I walked in, I was warmly welcomed by the host and immediately greeted by our waitress. She not only took our order but also gave us some helpful insight into the dishes we chose, which was such a nice touch.
I'm not a fan of runny eggs, even though the dish I wanted typically comes that way. Our server was incredibly kind and offered to speak with the chef about it. When the food arrived, it initially had the runny egg, but without me even saying a word, they quickly took it back and returned with the most delicious scrambled eggs. I truly appreciated their attention to detail and willingness to accommodate my preferences.
The food was absolutely delicious, the service was top-notch, and the setting was beautiful. Overall, it was a wonderful experience. Thank you for having us! ❤️
Atmosphere: 5
Food: 5
Service: 5
Toby Ferguson
We had a great time at Roux. For some reason all the restaurants were quite empty which made it extra pleasant!
The food was very tasty and well proportioned- not too little; not too much. We especially enjoyed the cocktails. The sierra Norte was voted the best!
Atmosphere: 5
Food: 5
Service: 5
Avocadosocks 10
very solid 👍🏻
Atmosphere: 4
Food: 4
Service: 4
Culturetravel
Delicious French-style meals and great service. Dessert was too small.
Four of us dined here on a recent Friday night, the food was all very good but we all left a bit hungry & puzzled. The place was very busy maybe too busy, our wait for everything was long, cocktails were great when they finally arrived. Interestingly our server who was great warned us the kitchen was busy and suggested we order all at once which we did 3 apps, 4 entrees & 2 desserts. We enjoyed all the food but were left a bit unsatisfied...odd experience!
Atmosphere: 4
Food: 5
Service: 4
One of our favorite places in Rochester. Pricier but oh, SO worth it. Food amazing, service impeccable. Cozy atmosphere. Hard to find that combination anymore.
Atmosphere: 5
Food: 5
Service: 5
We came here for brunch and unfortunately had a disappointing experience. Our food took over 40 minutes to arrive, and two out of three dishes were cold. I ordered the Shakshuka, which came with what seemed like half an egg in tomato sauce and little flavor. When I asked the waiter, he wasn't sure if it only came with one egg and offered to bring another — which took another 40 minutes. By that time, my dish was completely cold.
Although the waiter offered to reheat it, it was still served cold again. In total, I waited about an hour and a half while everyone else had already finished eating. When I explained that I no longer wanted the extra egg due to the long wait, I was still charged $6 for two extra eggs (although he said he would bring one). When I went to ask why there were 2 eggs charged he replied by saying ''I am not taking anything off the bill''. I must say, one of the eggs was later removed from the bill though in a rather ironic manner. Our cappuccino and latte also arrived cold.
I rarely leave negative reviews, but the service was extremely slow and the waiter handled the situation unprofessionally. If the waiter had handled the situation better I wouldn't had left this review, however professionalism is key when working in customer service.
Atmosphere: 3
Food: 2
Service: 1
Although our server was very personable, I wonder if the restaurant was understaffed last night. By the time we got the promised aioli and ketchup for our fries, they were cold and limp. Waited too long for beverages. Not a deal breaker but not perfect. Food was excellent.
Atmosphere: 5
Food: 5
Service: 3
I’ve been here countless times everything is consistently good I think the price is fair for the quality of food and service you’re getting last time I went in I ordered the Waygu strip it was cooked perfectly and all the apps where great
Atmosphere: 5
Food: 5
Service: 5
In the past several years of travel I have not had a better overall experience then I had tonight at Roux. Rach (forgive me if I spelled wrong) was exceptional. Her expertise as a mixologist was next level. I started with one of the most balanced Negronis I’ve ever had and then the experience took off from there. Truffles Caesar salad was spot on and the mussels executed perfectly. Picpoul de Pinet and white Burgundy to compliment dinner followed by a well executed custard dessert and cocktails. If your in Rochester and pass up this gem, you’re missing out!!
Atmosphere: 5
Food: 5
Service: 5
One of the best burgers I’ve ever had, great staff and cool vibe
Atmosphere: 5
Food: 5
Service: 5
Great food, lovely service and quick too. Everything was cooked perfectly, specially the Hudson Valley Steelhead Trout !
Atmosphere: 4
Food: 5
Service: 5
Our Server Lindsay was so sweet and helpful. And the bartender Rach made us some delicious drinks! The food was incredible!! Everything came out in a timely manner. The ambiance is warm and perfect for our Anniversary dinner. Will absolutely again😊
Atmosphere: 5
Food: 5
Service: 5
Didn’t eat this time, but The Aperol Spritz slaps.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
One of my fave places to eat! Shay was a great server- the staff are all top notch, seems like they all really enjoy working there which made the experience really nice. Merci! ❤️
Atmosphere: 5
Food: 4
Service: 5
I traveled to Roux from Buffalo yesterday to meet a friend for brunch, and what an amazing experience it was! From the moment I walked in, I was warmly welcomed by the host and immediately greeted by our waitress. She not only took our order but also gave us some helpful insight into the dishes we chose, which was such a nice touch.
I'm not a fan of runny eggs, even though the dish I wanted typically comes that way. Our server was incredibly kind and offered to speak with the chef about it. When the food arrived, it initially had the runny egg, but without me even saying a word, they quickly took it back and returned with the most delicious scrambled eggs. I truly appreciated their attention to detail and willingness to accommodate my preferences.
The food was absolutely delicious, the service was top-notch, and the setting was beautiful. Overall, it was a wonderful experience. Thank you for having us! ❤️
Atmosphere: 5
Food: 5
Service: 5
We had a great time at Roux. For some reason all the restaurants were quite empty which made it extra pleasant!
The food was very tasty and well proportioned- not too little; not too much. We especially enjoyed the cocktails. The sierra Norte was voted the best!
Atmosphere: 5
Food: 5
Service: 5
very solid 👍🏻
Atmosphere: 4
Food: 4
Service: 4
Delicious French-style meals and great service.
Dessert was too small.
Atmosphere: 5
Food: 5
Service: 5
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