So this location clearly is a hit or miss( hands down). When you have people come from other countries you have to expect a certain level of they don’t really care about and this is just a job for financial gain. And look everyone needs a job so I’m not hating but this is the type of service that you receive, for the most part because every situation isn’t the same. It was very hot in the section we were sat at. So they either don’t have heat or Ac. They don’t care about it either, they kinda give you the look like just deal with it. They also had us waiting for a server for like 20-30 mins after being sat down and half our party got their server 5 mins after we arrived so they had to wait for us to eat. Now on the food side, It’s pretty damn good
Atmosphere: 2
Food: 4
Service: 2
Jona Allen
Great food, great hospitality
LeuNatic Nstrumentals
Food was excellent, and the service was exceptional!
Atmosphere: 5
Food: 5
Service: 5
Erik Holtz
Want medicore food from an antisocial hibachi guy in a depressing atmosphere? Look no further.
Atmosphere: 1
Food: 1
Service: 2
Amy Warcup
I ordered sushi for take out and the salmon was bad and I was shocked when I tried to eat it. I couldn’t even eat my food and their rolls are more expensive than most other local places. I used to love the sushi here years ago but the quality of the sushi is not what it used to be.
Food: 1
Service: 4
Lily Tran
Very long wait, unorganized
Selda Yilmaz
Good chicken.
Food: 5
Service: 5
Jeffrey Hoefen
We went recently for my son’s birthday. Made reservations for 7:30. The chef didn’t show up to cook food until after 8:30. He was very friendly and so was our waitress. I’m just going to chalk it up as a very busy Saturday night and being understaffed. Very friendly staff and the food was excellent!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Steak and Chicken Hibachi, Fried Rice V, Yum Yum Sauce, Chicken Hibachi, Hibachi Chicken \u0026 Shrimp and Scallops
Nikki “ndrag619” Drago Corke
Sakura always has Great food and staff, my toddler wasn’t fond of it but everything was fantastic!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Steak and Chicken Hibachi
Jasmine Garner
Called in advance to get a reservation for 6:30PM. She told me she could get us in, and she would see us then. Mind you, the reservation was for 2 people. We ended up driving almost an hour as we had went shopping out at the outlet in Waterloo this day. We arrived about 10 mins early, to which we were greeted by a woman with a notebook in front of her. My name, the number “2” and my phone number were crossed out. I told her I had a reservation, she told me we would have to “figure that out.” She then left and came back and told me she could not seat us because she was full. Overall, just felt like my time was wasted and she made no effort to mend the situation. We ended up leaving and going up the street to Plum Garden- whom I would STRONGLY recommend! Great customer service, food, and atmosphere. The complete opposite of what I experienced here.
Ordered for take-away. The food was fine, solid mid-teir sushi, but I was waiting more than half an hour past the promised pickup time for the food to be ready. Now, this was a large order, and I don't fault them for how long it took to make the food. What bothers me is the complete lack of communication regarding a realistic pickup time and how extremely disrespectful it felt.
Atmosphere: 3
Food: 3
Service: 1
James Auld
As we sat down, I began reading the reviews, and actually considered leaving. Couldn’t have been more wrong. We were seated immediately, the table was set, menus out, and the water glasses filled. We ordered within 10 minutes, and about 5 minutes later the soups came, it was delicious, 5 minutes later the salads came, generous portions, and very fresh lettuce, with plenty of tasty dressing. The chef started cooking at our grill 30 minutes after we walked in, perfect timing! He reviewed our orders, and performed his show. Great attitude, very friendly, and perfectly prepared. The dining room couldn’t have been cleaner, the vents, ceilings, grills and floor were meticulously clean. All the food was as fresh as it could be. The portions were twice what we usually get at these types of establishments. I had the fillet mignon with lobster, big fresh tail, and the fillet melted in my mouth. Our hostess, Ming, was a delight, my family talked to her for about 15 minutes as we were leaving, she shared pictures of her recent trip to Shanghai, and made jokes, just a perfect end to the evening. I even sat next to that steel door, the temperature was comfortable, I can understand with recent weather, it could get cold sitting there. If you’re considering a meal there, you’re in for a treat. Even the leftovers were as good as the fresh meal. We highly recommend this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Fried Rice V, Lobster
Jamie Peskor
Great food and great wait staff! Just be careful to ask about their “service fee” which is really just the gratuity already added onto the bill. I didn’t ask what that was and ended up tipping twice accidentally. Other than that - it was great!
Alishia Newman
We waited more than 20 minutes for a server to even greet us. Came over and immediately starting taking our food order. Completely skipping over drinks.
The “chef” had to go back to the kitchen twice for his own mistakes. Half of our steaks were cooked to the wrong temperature. Ordered medium rare and received well done.
So this location clearly is a hit or miss( hands down). When you have people come from other countries you have to expect a certain level of they don’t really care about and this is just a job for financial gain. And look everyone needs a job so I’m not hating but this is the type of service that you receive, for the most part because every situation isn’t the same. It was very hot in the section we were sat at. So they either don’t have heat or Ac. They don’t care about it either, they kinda give you the look like just deal with it. They also had us waiting for a server for like 20-30 mins after being sat down and half our party got their server 5 mins after we arrived so they had to wait for us to eat. Now on the food side, It’s pretty damn good
Atmosphere: 2
Food: 4
Service: 2
Great food, great hospitality
Food was excellent, and the service was exceptional!
Atmosphere: 5
Food: 5
Service: 5
Want medicore food from an antisocial hibachi guy in a depressing atmosphere? Look no further.
Atmosphere: 1
Food: 1
Service: 2
I ordered sushi for take out and the salmon was bad and I was shocked when I tried to eat it. I couldn’t even eat my food and their rolls are more expensive than most other local places. I used to love the sushi here years ago but the quality of the sushi is not what it used to be.
Food: 1
Service: 4
Very long wait, unorganized
Good chicken.
Food: 5
Service: 5
We went recently for my son’s birthday. Made reservations for 7:30. The chef didn’t show up to cook food until after 8:30. He was very friendly and so was our waitress. I’m just going to chalk it up as a very busy Saturday night and being understaffed. Very friendly staff and the food was excellent!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Steak and Chicken Hibachi, Fried Rice V, Yum Yum Sauce, Chicken Hibachi, Hibachi Chicken \u0026 Shrimp and Scallops
Sakura always has Great food and staff, my toddler wasn’t fond of it but everything was fantastic!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Steak and Chicken Hibachi
Called in advance to get a reservation for 6:30PM. She told me she could get us in, and she would see us then. Mind you, the reservation was for 2 people. We ended up driving almost an hour as we had went shopping out at the outlet in Waterloo this day. We arrived about 10 mins early, to which we were greeted by a woman with a notebook in front of her. My name, the number “2” and my phone number were crossed out. I told her I had a reservation, she told me we would have to “figure that out.” She then left and came back and told me she could not seat us because she was full. Overall, just felt like my time was wasted and she made no effort to mend the situation. We ended up leaving and going up the street to Plum Garden- whom I would STRONGLY recommend! Great customer service, food, and atmosphere. The complete opposite of what I experienced here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered for take-away. The food was fine, solid mid-teir sushi, but I was waiting more than half an hour past the promised pickup time for the food to be ready. Now, this was a large order, and I don't fault them for how long it took to make the food. What bothers me is the complete lack of communication regarding a realistic pickup time and how extremely disrespectful it felt.
Atmosphere: 3
Food: 3
Service: 1
As we sat down, I began reading the reviews, and actually considered leaving. Couldn’t have been more wrong. We were seated immediately, the table was set, menus out, and the water glasses filled. We ordered within 10 minutes, and about 5 minutes later the soups came, it was delicious, 5 minutes later the salads came, generous portions, and very fresh lettuce, with plenty of tasty dressing. The chef started cooking at our grill 30 minutes after we walked in, perfect timing! He reviewed our orders, and performed his show. Great attitude, very friendly, and perfectly prepared. The dining room couldn’t have been cleaner, the vents, ceilings, grills and floor were meticulously clean. All the food was as fresh as it could be. The portions were twice what we usually get at these types of establishments. I had the fillet mignon with lobster, big fresh tail, and the fillet melted in my mouth. Our hostess, Ming, was a delight, my family talked to her for about 15 minutes as we were leaving, she shared pictures of her recent trip to Shanghai, and made jokes, just a perfect end to the evening. I even sat next to that steel door, the temperature was comfortable, I can understand with recent weather, it could get cold sitting there. If you’re considering a meal there, you’re in for a treat. Even the leftovers were as good as the fresh meal. We highly recommend this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Fried Rice V, Lobster
Great food and great wait staff! Just be careful to ask about their “service fee” which is really just the gratuity already added onto the bill. I didn’t ask what that was and ended up tipping twice accidentally. Other than that - it was great!
We waited more than 20 minutes for a server to even greet us. Came over and immediately starting taking our food order. Completely skipping over drinks.
The “chef” had to go back to the kitchen twice for his own mistakes. Half of our steaks were cooked to the wrong temperature. Ordered medium rare and received well done.
Atmosphere: 4
Food: 2
Service: 1
Overpriced!!!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fried Rice V, Chicken Hibachi
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