Worst Starbucks in Henrietta. You say light ice. They triple the ice. They make horrible drinks. Every time we go there they give us wrong drink or it’s just not made correctly. I have now learned my lesson and will not go back to this location
Atmosphere: 1
Food: 1
Service: 1
G G
Always out of something
Atmosphere: 3
Food: 3
Service: 3
Juliette
They only have 1 person making drinks and the person moves very slow, so I waited 15 minutes for 1 drink that wasn't even made right (missing the key ingredient) for $11. Sure it's not always like this but maybe better management would help.
Ryan Shanahan
Three employees are not enough. Every order took a long time. Training also seemed to be an issue as the one doing most of the orders had to keep asking how to make the drinks.
Atmosphere: 2
Food: 4
Service: 2
Lisa Kiley
Why is this location? Always closed for all the time????
Benjamin Deragon
40 minutes for two small coffees, cookie, and marshmallow with 6 people working. Absolutely outrageous.
Atmosphere: 1
Food: 2
Service: 1
Melissa Burdick
Lock doors before closing time
Fiona Ray
Passing thru town on road trip and needed our morning coffee! Waited 15 minutes past time online order was supposed to be ready. All we had were two coffees. When I asked they said it would be 10 more minutes. They were not apologetic when I canceled my order There were lots of other people waiting. Seems like a mismanaged store. Not what we expect from Starbucks
Service: 1
M W
We have stopped in at this Starbucks several times, in March on our first visit to RIT, and then again this past week to move our daughter into her dorm. This is by far the best Starbucks we have ever been to: the baristas are always very friendly, they are efficient, and overall this is a really nice Starbucks. We’ll definitely return in December when we go to bring our girl home for Christmas break.
Atmosphere: 5
Food: 5
Service: 5
Flo H
It’s been Almost 40 minutes waiting and the drinks still not ready plus at least 20 other people waiting to and it’s not the first time.
This location has the sweetest staff, and they've always made my drinks and food amazing. Was a lifesaver today when I needed a quick meal during my break at work -- the pesto, egg, and cheese sandwich kept me going for 6 more hours!!
Stopped here to get a mocha Frappucino because I was having quite possibly one of the worst days of my life and I needed a pick me up. Drive thru wait was minimal, and the lady at the window was a sweetheart. But...that's where the good experience ended. My mocha frap tasted like blended ice. Barely any Frappucino flavoring to it and I doubt it had any of the mocha sauce. I ended up dumping my drink at home, and my husband let his melt. Waste of $20. Even though the lady at the window was nice, and the location seemed clean, I likely won't return because of my lackluster frap.
Food: 2
Service: 4
Live Good
I just left from this location. A total of 5 staff members stood behind the counter. I was never acknowledged, so I left after 3 minutes. Wow...I'll never patronize this location again and wish that I could give 0 stars.
Atmosphere: 1
Service: 1
Nicholas Lombardo
The store is absolutely a lifesaver and I'll always give it five stars every time I'm asked!
Worst Starbucks in Henrietta. You say light ice. They triple the ice. They make horrible drinks. Every time we go there they give us wrong drink or it’s just not made correctly. I have now learned my lesson and will not go back to this location
Atmosphere: 1
Food: 1
Service: 1
Always out of something
Atmosphere: 3
Food: 3
Service: 3
They only have 1 person making drinks and the person moves very slow, so I waited 15 minutes for 1 drink that wasn't even made right (missing the key ingredient) for $11. Sure it's not always like this but maybe better management would help.
Three employees are not enough. Every order took a long time. Training also seemed to be an issue as the one doing most of the orders had to keep asking how to make the drinks.
Atmosphere: 2
Food: 4
Service: 2
Why is this location? Always closed for all the time????
40 minutes for two small coffees, cookie, and marshmallow with 6 people working. Absolutely outrageous.
Atmosphere: 1
Food: 2
Service: 1
Lock doors before closing time
Passing thru town on road trip and needed our morning coffee! Waited 15 minutes past time online order was supposed to be ready. All we had were two coffees. When I asked they said it would be 10 more minutes. They were not apologetic when I canceled my order There were lots of other people waiting. Seems like a mismanaged store. Not what we expect from Starbucks
Service: 1
We have stopped in at this Starbucks several times, in March on our first visit to RIT, and then again this past week to move our daughter into her dorm. This is by far the best Starbucks we have ever been to: the baristas are always very friendly, they are efficient, and overall this is a really nice Starbucks. We’ll definitely return in December when we go to bring our girl home for Christmas break.
Atmosphere: 5
Food: 5
Service: 5
It’s been Almost 40 minutes waiting and the drinks still not ready plus at least 20 other people waiting to and it’s not the first time.
Service: 1
Restaurantji Recommends
This location has the sweetest staff, and they've always made my drinks and food amazing. Was a lifesaver today when I needed a quick meal during my break at work -- the pesto, egg, and cheese sandwich kept me going for 6 more hours!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Blonde Espresso Roast
Stopped here to get a mocha Frappucino because I was having quite possibly one of the worst days of my life and I needed a pick me up. Drive thru wait was minimal, and the lady at the window was a sweetheart.
But...that's where the good experience ended. My mocha frap tasted like blended ice. Barely any Frappucino flavoring to it and I doubt it had any of the mocha sauce. I ended up dumping my drink at home, and my husband let his melt. Waste of $20.
Even though the lady at the window was nice, and the location seemed clean, I likely won't return because of my lackluster frap.
Food: 2
Service: 4
I just left from this location. A total of 5 staff members stood behind the counter. I was never acknowledged, so I left after 3 minutes. Wow...I'll never patronize this location again and wish that I could give 0 stars.
Atmosphere: 1
Service: 1
The store is absolutely a lifesaver and I'll always give it five stars every time I'm asked!
Atmosphere: 5
Food: 5
Service: 5
Always quick service and very friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pour Over
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