There is no reason it should take 30 minutes to go through the drive thru.
Merci
Usual coffee. Yum 💗
Atmosphere: 5
Food: 5
Service: 5
Shari Cap
Picked up at the Drive Thru for my daughter. Everyone is super nice and she said her order was perfect!
Atmosphere: 5
Food: 5
Service: 5
NYCLilly1263
I got a Pink Drink. Why does my drink is full of ice? This is a Venti size. It only took me 5 big sip and all I got was nothing but ice left.
Atmosphere: 1
Food: 2
Service: 1
Ben Calkins
This is one of the slowest Starbucks in Rochester. I just sat in the drive thru for 20 minutes. I ordered inside at this location last week and it took just as long. My order is a nitro cold brew every time. The person on the register should pour hot and cold coffee immediately after purchase, just like the old days 10-15 years ago!! I worked in the restaurant industry for a majority of my life. Starbucks needs better organization between in person, drive thru and mobile orders. Not grouping all orders into one big queue.
Kerri I
They often make the order incorrectly.
Atmosphere: 2
Food: 1
Service: 2
Dogloversunite
Best service around
Atmosphere: 5
Food: 5
Service: 5
Amoreena Zaffuto
Order two drinks inside, waited over 15 minutes, this includes going up to the counter twice after seeing several individuals coming and going. Somehow our order was list in the shuffle and the dunk my son ordered, want even on the menu or available until sometime in October. The person at the register didn't even say anything and decided herself to just put in another drink for him. Paying attention to people who are waiting, and ordered there, especially after going up to the counter twice to ensure we didn't miss our names being called, should be payed attention to. I understand things are busy, but you also should be aware of your surroundings and the customers in front of your face, not just mobile orders and roboting then out. We never go there because I think a few years ago it was the same crappy experience. Lesson learned, Starbucks is off the list forever.
Service: 1
Greg Burnham
Terrible service, ordered 2 drinks one came out after ten minutes the other took over 20 minutes. After telling three different staff members what drink I was waiting for I was finally handed a cup only to find they made the drink wrong with no syrup in it. Don’t waste your time with this location.
This location is often busy and with understanding that I know things can be forgot ten. You have to insert yourself as they will just ignore you or allow you to stand there for 30+ minutes before addressing you. I even called to ask for an item and before I can explain what I was talking about i was hung up on. The food has hardly disappointed me it's always been the service. I much prefer going to the one closer to home
Atmosphere: 2
Food: 4
Service: 1
Jovan Pinckney
Confusion and very slow!
Atmosphere: 2
Food: 2
Service: 1
Ayana Fields
This location is the slowest but don't tell the Supervisor that. Absolutely no one was moving with any sense of urgency. 40+minutes to wait for a coffee eventually gave up on waiting for a plain americano . The entire pick up area was filled with dead food and drinks from other customers that eventually gave up on waiting for a product. When I asked the supervisor for a refund she had nerve to have an attitude like her shift employees weren't moving like they were all high and out of it. No one wants to also come back and get a drink remade later. Absolutely no respect for the customers time.
Atmosphere: 1
Food: 1
Service: 1
Dennis Erbland
This Starbucks plays their music VERY loud. When I asked if they could turn it down a bit, I was told that they were not allowed to turn it down. Apparently the district manager wants it always to be that loud. What happened to the customer is always right. It is somewhat difficult to carry on a conversation.
There is no reason it should take 30 minutes to go through the drive thru.
Usual coffee. Yum 💗
Atmosphere: 5
Food: 5
Service: 5
Picked up at the Drive Thru for my daughter. Everyone is super nice and she said her order was perfect!
Atmosphere: 5
Food: 5
Service: 5
I got a Pink Drink. Why does my drink is full of ice? This is a Venti size. It only took me 5 big sip and all I got was nothing but ice left.
Atmosphere: 1
Food: 2
Service: 1
This is one of the slowest Starbucks in Rochester. I just sat in the drive thru for 20 minutes. I ordered inside at this location last week and it took just as long. My order is a nitro cold brew every time. The person on the register should pour hot and cold coffee immediately after purchase, just like the old days 10-15 years ago!! I worked in the restaurant industry for a majority of my life. Starbucks needs better organization between in person, drive thru and mobile orders. Not grouping all orders into one big queue.
They often make the order incorrectly.
Atmosphere: 2
Food: 1
Service: 2
Best service around
Atmosphere: 5
Food: 5
Service: 5
Order two drinks inside, waited over 15 minutes, this includes going up to the counter twice after seeing several individuals coming and going. Somehow our order was list in the shuffle and the dunk my son ordered, want even on the menu or available until sometime in October. The person at the register didn't even say anything and decided herself to just put in another drink for him. Paying attention to people who are waiting, and ordered there, especially after going up to the counter twice to ensure we didn't miss our names being called, should be payed attention to. I understand things are busy, but you also should be aware of your surroundings and the customers in front of your face, not just mobile orders and roboting then out. We never go there because I think a few years ago it was the same crappy experience. Lesson learned, Starbucks is off the list forever.
Service: 1
Terrible service, ordered 2 drinks one came out after ten minutes the other took over 20 minutes. After telling three different staff members what drink I was waiting for I was finally handed a cup only to find they made the drink wrong with no syrup in it. Don’t waste your time with this location.
Food: 1
Service: 1
Drive-through was quick and efficient
Restaurantji Recommends
Best coffee shop
This location is often busy and with understanding that I know things can be forgot
ten. You have to insert yourself as they will just ignore you or allow you to stand there for 30+ minutes before addressing you.
I even called to ask for an item and before I can explain what I was talking about i was hung up on. The food has hardly disappointed me it's always been the service. I much prefer going to the one closer to home
Atmosphere: 2
Food: 4
Service: 1
Confusion and very slow!
Atmosphere: 2
Food: 2
Service: 1
This location is the slowest but don't tell the Supervisor that. Absolutely no one was moving with any sense of urgency. 40+minutes to wait for a coffee eventually gave up on waiting for a plain americano . The entire pick up area was filled with dead food and drinks from other customers that eventually gave up on waiting for a product. When I asked the supervisor for a refund she had nerve to have an attitude like her shift employees weren't moving like they were all high and out of it. No one wants to also come back and get a drink remade later. Absolutely no respect for the customers time.
Atmosphere: 1
Food: 1
Service: 1
This Starbucks plays their music VERY loud. When I asked if they could turn it down a bit, I was told that they were not allowed to turn it down. Apparently the district manager wants it always to be that loud. What happened to the customer is always right. It is somewhat difficult to carry on a conversation.
Atmosphere: 2
Food: 4
Service: 5
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