This location is terrible. Today is the third time in the past 6 months where I made an mobile order and show up to locked doors. The customer service is awful and drinks are never made on time as promised. Reported to Starbucks Corp and moving on to the Ridgemont Plaza location, because you guys are truly terrible at this location!
Nick
To be honest... Didn't care for Starbucks, when I first started getting Coffee from there. But... I FINALLY found a Coffee(Sumatra) that I Enjoy and definitely will NOT stop drinking until the day I go go. Lol. Both of my Daughter's love your summer drinks and my little one LOVES the Cake-Pops. Definitely Need to create some NEW FLAVORS because she is getting bored of the current flavors. Overall, 5-Stars from my end.
janeth cianci
I had a disappointing experience on Sunday, June 22nd, at 1:15 p.m. I had to wait 15 minutes for my order, and the place was quite dirty, including the chairs and tables. It used to be a great spot for a Sunday coffee, but it’s not the same anymore.
Pandora Peace
Always forgets things. So tired of being disappointed that I paid for shit they don't give me
Rose Rose
I have to wait to get coffee I ordered on the application from 30 minutes to 1 hour, there are days when I have to give up the coffee cup that I have ordered on the app waiting for pick up because Thruway is so long and the main door of the store is closed. Work very slowly
Matthew Sullivan
I had a better day before visiting Starbucks. Absolutely horrible service! NEVER GOING BACK HERE!!! Keep your coffee since thieves come in and steal my paid product. Then my coffee was made wrong without my caramel drizzle. Getting an espresso machine Black Friday and hope your Starbucks CEO Brian Niccol enjoys the headache of a job he now has to deal with you! DONT GO HERE EVER!
Starbucks response is poor. This company needs a full overhaul and that CEO needs to fire every single franchise owner that treats their customers like this one does!
Atmosphere: 1
Food: 1
Service: 1
Cassidy Anderson
Never coming back here again! This used to be my go to Starbucks and I'm not pleased with the sad customer service they have here. My drink was first stolen so then they had to make it again but first they assum I'm at the wrong place, then make my drink wrong! If I pay for a venti i would assum I would get one but no, I get the wrong size, so then when I ask to have it made for the 3rd time they don't make it right and slam it on the counter and push it at me and mumble have a nice day. The nerves. I spend plenty of money at this location and to be treated like this for any customer is outrageous. Buying my own espresso maker and making my own coffee from now on and I suggest you do the same
Atmosphere: 1
Food: 1
Service: 1
Rachael G (HBIC)
I come here all the time and absolutley love the service. They corrected my order when running late which I had ordered from another sister store up the street at no charge. Thank you! And the gentleman at the window who adds character to the microphone while the screen isn't working thankvyou for your service. (Sorry I forgot the names)
Atmosphere: 5
Food: 5
Service: 5
Miranda Sieczkarski
Love this location, very friendly staff, staff is very quick at getting orders together, there team work is always amazing, only down side to this location, they will randomly closed their dining room and it creates chaos in the drive-through, doesn’t help this location has a very small parking lot, when they close the dining room is just a very stressful experience
Atmosphere: 3
Food: 4
Service: 5
Andrew White
They refused to serve me 45 minutes before closing, unacceptable!!!
I came to this location to get my "Venti blond vanilla ice latte" I ask for my vanilla syrup on the side because sometimes it's to sweet for my taste buds. He told me no and at every other location it's yes I'm currently down the street at the Ridgeway and long pond location and I was serviced tremendously better. I will never come to this location again.
Atmosphere: 1
Service: 1
Tim Davcev
Another store that focuses on online orders instead of the people in the restaurant ordering.
Atmosphere: 2
Food: 5
Service: 1
Sandra Dailor
Went through the drive through and purchased my puppies their first Pup Cup and myself a slice of banana pecan bread. The girl at the window warmed the bread for me and it was delicious. My puppies LOVED their Pup Cup.
Atmosphere: 4
Food: 4
Service: 5
another Name
Best Starbucks ever, i come here from Paris every single time i go to the US.
Atmosphere: 4
Food: 5
Service: 4
Thong Ngo
Wanna try out the new beverage dragon fruit collection. Unfortunately, another store location is out of stock. This Starbuck store still has in stocks the new spicy dragon fruit! First sip! Aigoo~~ is such a good weird taste. Dragon fruit topping has the sweetness and spicy taste from the powder. And then little sour from the lemonade base. I will continue to order more to finish tasting their dragon fruit beverages collection. ?
This location is terrible. Today is the third time in the past 6 months where I made an mobile order and show up to locked doors. The customer service is awful and drinks are never made on time as promised. Reported to Starbucks Corp and moving on to the Ridgemont Plaza location, because you guys are truly terrible at this location!
To be honest... Didn't care for Starbucks, when I first started getting Coffee from there. But... I FINALLY found a Coffee(Sumatra) that I Enjoy and definitely will NOT stop drinking until the day I go go. Lol. Both of my Daughter's love your summer drinks and my little one LOVES the Cake-Pops. Definitely Need to create some NEW FLAVORS because she is getting bored of the current flavors. Overall, 5-Stars from my end.
I had a disappointing experience on Sunday, June 22nd, at 1:15 p.m. I had to wait 15 minutes for my order, and the place was quite dirty, including the chairs and tables. It used to be a great spot for a Sunday coffee, but it’s not the same anymore.
Always forgets things. So tired of being disappointed that I paid for shit they don't give me
I have to wait to get coffee I ordered on the application from 30 minutes to 1 hour, there are days when I have to give up the coffee cup that I have ordered on the app waiting for pick up because Thruway is so long and the main door of the store is closed.
Work very slowly
I had a better day before visiting Starbucks. Absolutely horrible service! NEVER GOING BACK HERE!!! Keep your coffee since thieves come in and steal my paid product. Then my coffee was made wrong without my caramel drizzle. Getting an espresso machine Black Friday and hope your Starbucks CEO Brian Niccol enjoys the headache of a job he now has to deal with you! DONT GO HERE EVER!
Starbucks response is poor. This company needs a full overhaul and that CEO needs to fire every single franchise owner that treats their customers like this one does!
Atmosphere: 1
Food: 1
Service: 1
Never coming back here again! This used to be my go to Starbucks and I'm not pleased with the sad customer service they have here. My drink was first stolen so then they had to make it again but first they assum I'm at the wrong place, then make my drink wrong! If I pay for a venti i would assum I would get one but no, I get the wrong size, so then when I ask to have it made for the 3rd time they don't make it right and slam it on the counter and push it at me and mumble have a nice day. The nerves. I spend plenty of money at this location and to be treated like this for any customer is outrageous. Buying my own espresso maker and making my own coffee from now on and I suggest you do the same
Atmosphere: 1
Food: 1
Service: 1
I come here all the time and absolutley love the service. They corrected my order when running late which I had ordered from another sister store up the street at no charge. Thank you! And the gentleman at the window who adds character to the microphone while the screen isn't working thankvyou for your service. (Sorry I forgot the names)
Atmosphere: 5
Food: 5
Service: 5
Love this location, very friendly staff, staff is very quick at getting orders together, there team work is always amazing, only down side to this location, they will randomly closed their dining room and it creates chaos in the drive-through, doesn’t help this location has a very small parking lot, when they close the dining room is just a very stressful experience
Atmosphere: 3
Food: 4
Service: 5
They refused to serve me 45 minutes before closing, unacceptable!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I came to this location to get my "Venti blond vanilla ice latte" I ask for my vanilla syrup on the side because sometimes it's to sweet for my taste buds. He told me no and at every other location it's yes I'm currently down the street at the Ridgeway and long pond location and I was serviced tremendously better. I will never come to this location again.
Atmosphere: 1
Service: 1
Another store that focuses on online orders instead of the people in the restaurant ordering.
Atmosphere: 2
Food: 5
Service: 1
Went through the drive through and purchased my puppies their first Pup Cup and myself a slice of banana pecan bread. The girl at the window warmed the bread for me and it was delicious. My puppies LOVED their Pup Cup.
Atmosphere: 4
Food: 4
Service: 5
Best Starbucks ever, i come here from Paris every single time i go to the US.
Atmosphere: 4
Food: 5
Service: 4
Wanna try out the new beverage dragon fruit collection. Unfortunately, another store location is out of stock. This Starbuck store still has in stocks the new spicy dragon fruit! First sip! Aigoo~~ is such a good weird taste. Dragon fruit topping has the sweetness and spicy taste from the powder. And then little sour from the lemonade base. I will continue to order more to finish tasting their dragon fruit beverages collection. ?
Atmosphere: 4
Food: 4
Service: 4
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