Great location. Service is always great when I come here. They can be a bit faster but overall I like this starbucks.
Syd Seeholzer
Came in this morning just wanting a warm bev, explain to the barista Taylor that my stomach has a hard time with coffee, as well as I'm cutting dairy right now. Taylor was so gracious to help me find a really good drink and breakfast item that they modified and took the cheese off of to help with my dietary restrictions. Taylor was a shining light in my morning today, and she deserves to hear it
Atmosphere: 5
Food: 5
Service: 5
DaSean Young
Service was really great! Spensyr was helpful and made my drink just the way I like it!
Kyle Thomas
I travel 23 miles every single morning specifically to get my coffee from THIS location. Some might call that insane, I call it necessary. The service at the Mt. Hope Starbucks is top tier. The staff is warm, inviting, and dedicated. Whoever is in charge over there deserves literal awards.
Atmosphere: 5
Food: 5
Service: 5
S E
Ordered a PSL and it had no pumpkin spice or any decaf espresso in it at all. The drink was strictly warmed oat milk with whipped cream. I don’t know how you can mess that up?! Veryyy disappointing! At least the girl chatting with me at the drive thru window was very friendly (she didn’t make the drink).
Atmosphere: 4
Food: 1
Service: 4
Katie Sell
Went to this location the other day absolutely terrible! i ordered a mocha cookie crumble and watched the girl make it and not rinse the blender from the drink prior, there was chunks from the other drink, i could taste it and she was very rude to me. i will not be coming back there and i checked her name tag taryn, Do better starbucks you just lost a loyal customer genuinely one of the worst experiences iv ever had at a starbucks
Atmosphere: 1
Food: 1
Service: 1
FAMILYY ZHU
Pickuped my order at this location. I asked cashier if I can get a small cup of ice water. She told me I need to buy another coffee to get free water. Ridiculous.
Service: 1
German Lobaton
A great place to buy your coffee and a treat. Starbucks used to be quite pricey but everyone else has upped their prices, making Starbucks the best choice now for quality and price
Atmosphere: 5
Food: 5
Service: 5
Khayla Black
These baristas don’t know how to make matcha. Just tastes like oat milk at this location, and if you ask them to fix it, they will charge you (unlike most locations).
Atmosphere: 2
Food: 3
Service: 1
Rhihanna Givens
Every time I come to this location, my coffee order is wrong. It’s always missing something. I’ve been getting the same coffee order from the one on west Henrietta road for 5 years but the college town location is always off! This is the second time and free coffee doesn’t negate your mistakes. It’s simple make it right the first time.
worker noticed she made me tho wrong drink and just handed it to me anyway. correct cold foam but no where near the right flavor of drink. waited too long to not have a good experience, 20 minute wait.
Atmosphere: 3
Food: 1
Service: 2
Michael Marth
I’ve been here several times and always found the people and services friendly with a great atmosphere and clean facilities
Atmosphere: 5
Food: 5
Service: 5
Anthony Estrada
This store is fine except for the staff member with the silver colored shoulder length hair. Every time I've been inside and dealt with her I'm given an attitude and condensed and treated with indifference. I won't go back inside because of her.
Atmosphere: 4
Food: 4
Service: 1
Jim Johnson
I spent 27 minutes on line at the drive through this morning. There were 4 cars in front of me when I decided to chance it. When I finally reached the window after 23 minutes I still ended up waiting 4 more minutes on my (simple) order. And then, when I received my Iced Americano it had roughly 7 small ice cubes that promptly melted, leaving a tepid drink. Your business model caters to random app users rather than actual paying customers who are present in your store. Numerous drinks waiting on people who are not there and crowds of actual people waiting on drinks that have been pushed into the end of the line. I won't be back. Now your corporate feedback form says there is no store at the relevant address: 1394 Mt Hope Ave, Rochester, NY 14620 ... and it will not allow me to enter correct date/time .... nice!
Atmosphere: 1
Food: 1
Service: 1
BONNIE KLEIMAN
Ordered panini with mozzarella and tomato. Got home...no tomato!
Great location. Service is always great when I come here. They can be a bit faster but overall I like this starbucks.
Came in this morning just wanting a warm bev, explain to the barista Taylor that my stomach has a hard time with coffee, as well as I'm cutting dairy right now. Taylor was so gracious to help me find a really good drink and breakfast item that they modified and took the cheese off of to help with my dietary restrictions. Taylor was a shining light in my morning today, and she deserves to hear it
Atmosphere: 5
Food: 5
Service: 5
Service was really great! Spensyr was helpful and made my drink just the way I like it!
I travel 23 miles every single morning specifically to get my coffee from THIS location. Some might call that insane, I call it necessary. The service at the Mt. Hope Starbucks is top tier. The staff is warm, inviting, and dedicated. Whoever is in charge over there deserves literal awards.
Atmosphere: 5
Food: 5
Service: 5
Ordered a PSL and it had no pumpkin spice or any decaf espresso in it at all. The drink was strictly warmed oat milk with whipped cream. I don’t know how you can mess that up?! Veryyy disappointing!
At least the girl chatting with me at the drive thru window was very friendly (she didn’t make the drink).
Atmosphere: 4
Food: 1
Service: 4
Went to this location the other day absolutely terrible! i ordered a mocha cookie crumble and watched the girl make it and not rinse the blender from the drink prior, there was chunks from the other drink, i could taste it and she was very rude to me. i will not be coming back there and i checked her name tag taryn, Do better starbucks you just lost a loyal customer genuinely one of the worst experiences iv ever had at a starbucks
Atmosphere: 1
Food: 1
Service: 1
Pickuped my order at this location. I asked cashier if I can get a small cup of ice water. She told me I need to buy another coffee to get free water. Ridiculous.
Service: 1
A great place to buy your coffee and a treat. Starbucks used to be quite pricey but everyone else has upped their prices, making Starbucks the best choice now for quality and price
Atmosphere: 5
Food: 5
Service: 5
These baristas don’t know how to make matcha. Just tastes like oat milk at this location, and if you ask them to fix it, they will charge you (unlike most locations).
Atmosphere: 2
Food: 3
Service: 1
Every time I come to this location, my coffee order is wrong. It’s always missing something. I’ve been getting the same coffee order from the one on west Henrietta road for 5 years but the college town location is always off! This is the second time and free coffee doesn’t negate your mistakes. It’s simple make it right the first time.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
worker noticed she made me tho wrong drink and just handed it to me anyway. correct cold foam but no where near the right flavor of drink. waited too long to not have a good experience, 20 minute wait.
Atmosphere: 3
Food: 1
Service: 2
I’ve been here several times and always found the people and services friendly with a great atmosphere and clean facilities
Atmosphere: 5
Food: 5
Service: 5
This store is fine except for the staff member with the silver colored shoulder length hair. Every time I've been inside and dealt with her I'm given an attitude and condensed and treated with indifference. I won't go back inside because of her.
Atmosphere: 4
Food: 4
Service: 1
I spent 27 minutes on line at the drive through this morning. There were 4 cars in front of me when I decided to chance it. When I finally reached the window after 23 minutes I still ended up waiting 4 more minutes on my (simple) order. And then, when I received my Iced Americano it had roughly 7 small ice cubes that promptly melted, leaving a tepid drink. Your business model caters to random app users rather than actual paying customers who are present in your store. Numerous drinks waiting on people who are not there and crowds of actual people waiting on drinks that have been pushed into the end of the line. I won't be back. Now your corporate feedback form says there is no store at the relevant address: 1394 Mt Hope Ave, Rochester, NY 14620 ... and it will not allow me to enter correct date/time .... nice!
Atmosphere: 1
Food: 1
Service: 1
Ordered panini with mozzarella and tomato. Got home...no tomato!
Atmosphere: 5
Food: 2
Service: 3
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