Everytime I come here and order the same thing which is a grande mocha frappe. They give me a mocha COOKIE frappe or mocha JAVA CHIP frappe. I have a gluten allergy so I can not have the cookie or java chips. This has happened more than once and ONLY at this specific location. I have no issues with other Starbucks on right rd, latta or on 441 in Penfield. Really disappointing when you spend 7 dollars and can't drink your coffee.
Service: 1
Todd Walbridge
The vanilla latte was awesome
Atmosphere: 5
Food: 5
Service: 5
cindy carris
Worst Starbucks experience of my many years as a loyal customer. When I arrived to pick up the order, I placed online, 10 minutes after it was scheduled to be ready, it was not there, and the store manager said they had given it away to someone else and could they remake my order. Unfortunately, I was running to an appointment and only had time to swoop in and pick up my order. When I said, I needed to check to see if I could take the time to have them remake my drinks which would take over five minutes, they didn’t seem inclined to give me any time to make that decision and just kept asking do you want the drinks. While I was waiting for my appointment to respond to me to let me know if I had time for them to make the drinks, I asked them if they knew they had given my drinks away. Why didn’t they just remake them? They said because they had two people with the same first name and they we weren’t sure which order needed to be remade. I asked if they knew they had to redo an order, why didn’t they just redo both so that the correct order would be waiting for me when I arrived? They told me if I was going to have an attitude like that I needed to leave and getting upset with them over coffee was ridiculous. I said I would be happy to leave and that I would be calling their corporate office. No coffee, no refund no more Starbucks for me!
J. “Joey” R
Staff was friendly except for one of the employees was singing so ridiculously loud I could barely hear myself placing my order so I waited for him to stop and asked him if I could now placing my order
Atmosphere: 3
Food: 5
Service: 5
April Daly
This was the worst experience ever. This location is busy and I get that, if I could leave negative stars I would. It took them 20 minutes for two coffees…the coffees were not even complicated. One was a simple cold brew. 20 minutes and all The staff was doing was laughing and talking. I’m glad everyone was happy working together but people have places to be we don’t have time to sit around and listen to staff gossip and Lolligag. Get your stuff done and then talk. Also…the employee was very rude pointing out the 20 minutes. ALSO the cold brew coffee was completely wrong. Didn’t want to say anything in fear it would take another 20 minutes. Worst experience ever and I love Starbucks. Will never come back to this location.
Food: 5
Stephani Michelle
The accuracy for my order is always on point. This is one of my favorite locations???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage and Cheese, Iced Caramel Macchiato, Chocolate Chunk Cookie w an Expresso Decaf Coffee Pour Over, Chicken Bacon Panni, Bag of Salted Chips, Egg White & Roasted Red Pepper Egg Bites, Lemonade, Mint Majesty, Double-Smoked Bacon Cheddar & Egg Sandwich, Blueberry Streusel Muffin, Strawberry Smothie, Iced Lemon Loaf, Petite Vanilla Bean Scone
Valerie
My daughter and I are in New York on vacation and we stopped at this Sbux before driving to Niagara Falls. The barista was fantastic and the drinks were great.
Atmosphere: 5
Food: 5
Service: 5
Lin Lin
Avoid this one at all costs. The wait is always so long- cars wrap around the building and always makes you late for work. Unless you add 20 min to your commute-avoid. Clearly Starbucks does not hire enough people to cover the amount of customers that come here. You see them in the weeds and it’s ridiculous that a billion dollar company makes them work like that. Hire more people!
Shane Martin
Nice clean store with good space for customers and great parking. Service was excellent BUT please don’t do staff appraisals next to paying customers, it was. Avery uncomfortable experience and we left as soon as we consumed the food. To be clear, staff and manager were friendly but just very inappropriate to do this LOUDLY right next us.
Clean store, good coffee. Not a whole lot of comfortable seating. It's a skinny store, so very few tables for more than 2 people. It can also be slow. My last app order (1 latte) took 15 minutes longer than they said it would.
bee kole
Avoid this one at all costs. The wait is always so long- cars wrap around the building and always makes you late for work. Unless you add 20 min to your commute-avoid. Clearly Starbucks does not hire enough people to cover the amount of customers that come here. You see them in the weeds and it’s ridiculous that a billion dollar company makes them work like that. Hire more people!
Cat Atomic
The baristas are very quick and friendly! Clean.
The only drawback is the parking lot is a little odd but that's not the store's fault. It's still very easy to navigate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
StompedByChristinaa
Me and my dad decided to go to Starbucks for father's day to get some drinks. We ordered everything and waited and waited. People started coming in and ordering things. We waited for 20 minutes and we still haven't gotten our order. But for some reason the people that came in later than us got their orders before us. We waited an hour for our order until we got mad and asked for a refund. I don't recommend going to this starbucks if you're in a rush or if you don't wanna wait a long time.
Atmosphere: 1
Food: 1
Service: 2
Jay “Jay NY” Theja
Waiting in the counter almost 15min no one interested sell / just left , it’s not a busy at all, happy selling ??
Everytime I come here and order the same thing which is a grande mocha frappe. They give me a mocha COOKIE frappe or mocha JAVA CHIP frappe. I have a gluten allergy so I can not have the cookie or java chips. This has happened more than once and ONLY at this specific location. I have no issues with other Starbucks on right rd, latta or on 441 in Penfield. Really disappointing when you spend 7 dollars and can't drink your coffee.
Service: 1
The vanilla latte was awesome
Atmosphere: 5
Food: 5
Service: 5
Worst Starbucks experience of my many years as a loyal customer. When I arrived to pick up the order, I placed online, 10 minutes after it was scheduled to be ready, it was not there, and the store manager said they had given it away to someone else and could they remake my order. Unfortunately, I was running to an appointment and only had time to swoop in and pick up my order. When I said, I needed to check to see if I could take the time to have them remake my drinks which would take over five minutes, they didn’t seem inclined to give me any time to make that decision and just kept asking do you want the drinks. While I was waiting for my appointment to respond to me to let me know if I had time for them to make the drinks, I asked them if they knew they had given my drinks away. Why didn’t they just remake them? They said because they had two people with the same first name and they we weren’t sure which order needed to be remade. I asked if they knew they had to redo an order, why didn’t they just redo both so that the correct order would be waiting for me when I arrived? They told me if I was going to have an attitude like that I needed to leave and getting upset with them over coffee was ridiculous. I said I would be happy to leave and that I would be calling their corporate office. No coffee, no refund no more Starbucks for me!
Staff was friendly except for one of the employees was singing so ridiculously loud I could barely hear myself placing my order so I waited for him to stop and asked him if I could now placing my order
Atmosphere: 3
Food: 5
Service: 5
This was the worst experience ever. This location is busy and I get that, if I could leave negative stars I would. It took them 20 minutes for two coffees…the coffees were not even complicated. One was a simple cold brew. 20 minutes and all
The staff was doing was laughing and talking. I’m glad everyone was happy working together but people have places to be we don’t have time to sit around and listen to staff gossip and Lolligag. Get your stuff done and then talk. Also…the employee was very rude pointing out the 20 minutes. ALSO the cold brew coffee was completely wrong. Didn’t want to say anything in fear it would take another 20 minutes. Worst experience ever and I love Starbucks. Will never come back to this location.
Food: 5
The accuracy for my order is always on point.
This is one of my favorite locations???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage and Cheese, Iced Caramel Macchiato, Chocolate Chunk Cookie w an Expresso Decaf Coffee Pour Over, Chicken Bacon Panni, Bag of Salted Chips, Egg White & Roasted Red Pepper Egg Bites, Lemonade, Mint Majesty, Double-Smoked Bacon Cheddar & Egg Sandwich, Blueberry Streusel Muffin, Strawberry Smothie, Iced Lemon Loaf, Petite Vanilla Bean Scone
My daughter and I are in New York on vacation and we stopped at this Sbux before driving to Niagara Falls. The barista was fantastic and the drinks were great.
Atmosphere: 5
Food: 5
Service: 5
Avoid this one at all costs. The wait is always so long- cars wrap around the building and always makes you late for work. Unless you add 20 min to your commute-avoid. Clearly Starbucks does not hire enough people to cover the amount of customers that come here. You see them in the weeds and it’s ridiculous that a billion dollar company makes them work like that. Hire more people!
Nice clean store with good space for customers and great parking. Service was excellent BUT please don’t do staff appraisals next to paying customers, it was. Avery uncomfortable experience and we left as soon as we consumed the food. To be clear, staff and manager were friendly but just very inappropriate to do this LOUDLY right next us.
Atmosphere: 3
Food: 5
Service: 5
Sooooo slowwwwwwww
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Clean store, good coffee. Not a whole lot of comfortable seating. It's a skinny store, so very few tables for more than 2 people. It can also be slow. My last app order (1 latte) took 15 minutes longer than they said it would.
Avoid this one at all costs. The wait is always so long- cars wrap around the building and always makes you late for work. Unless you add 20 min to your commute-avoid. Clearly Starbucks does not hire enough people to cover the amount of customers that come here. You see them in the weeds and it’s ridiculous that a billion dollar company makes them work like that. Hire more people!
The baristas are very quick and friendly! Clean.
The only drawback is the parking lot is a little odd but that's not the store's fault. It's still very easy to navigate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Me and my dad decided to go to Starbucks for father's day to get some drinks. We ordered everything and waited and waited. People started coming in and ordering things. We waited for 20 minutes and we still haven't gotten our order. But for some reason the people that came in later than us got their orders before us. We waited an hour for our order until we got mad and asked for a refund. I don't recommend going to this starbucks if you're in a rush or if you don't wanna wait a long time.
Atmosphere: 1
Food: 1
Service: 2
Waiting in the counter almost 15min no one interested sell / just left , it’s not a busy at all, happy selling ??
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