Don't like not being able to see the product they were using for our sandwiches, due to the metal piece blocking the glass of the sneeze guard. Which is why the low grade for service !!!! The asst. Mgr was great and made a good sandwich which was to corporate stds, and was very attentive too I would recommend the young man making sandwiches be shown how to properly wrap a sand without squashing the sandwich though. I would hate to be the guy opening the squashed pancake for his lunch.
Atmosphere: 5
Food: 5
Service: 1
PHARON
Literally the worst experience I’ve ever had in my life at a subway. The nighttime employee complained about just clocking in and then preceded to act super unprofessional about having to make a to go order. I wouldn’t get a sub here if it was the last place on Earth to eat.
Atmosphere: 1
Food: 1
Service: 1
Agnes Hay
My husband and I are not frequent customers, but had a coupon for a footlong sub for $6.99 so decided to order a toasted meatball sub. When we unwrapped the sub at home we noticed there was an abundance of marinara sauce. There was more chunks of tomato than there was sauce. We didn’t enjoy the sub because of it. You need to offer a plain sauce in addition to the marinara or change to just a plain sauce for your meatballs subs.
Atmosphere: 3
Food: 1
Service: 3
SG
Wow, just wow. My sandwich was a complete disappointment. Either the employees need better training, or they need to revisit the basics of reading and simple math. I specifically ordered double meat and extra vegetables, yet I received none of it—just a $12 loaf of bread. What a ripoff. Subway, do your employees a favor and fire them. Please consider letting your employees find a job better suited to their skill level because this one seems to be a bit too challenging for them.
Absolutely lost my business. I will never go here again. My mother and I came here to get two foot long subs. There is a promotion going on for $6.99 for a footlong. When she ordered the subs and went to pay she was told her total was $21. When she asked about the promotion the young man said to get that promotion it had to be placed online, which isn't advertised anywhere. She didn't argue or yes, she just told them she no longer wanted the subs. The young lady behind the counter asked her "you no longer want them?" When my mom said no, the young lady said "ok, you can leave. We do not want your business. Do not ever come back." This is absolutely unacceptable. You do not speak to customers like that especially when there is confusion over a promotion. She just cost this location business because not only do we order personally from this location but my office orders a lot from here when we get lunches.
Atmosphere: 1
Food: 1
Service: 1
Yelhsa Sokolova
This location is always very clean, and the employees are always very kind and patient.
Atmosphere: 5
Food: 5
Service: 5
Donald Sopko
Pleasant staff. Very patient
Atmosphere: 5
Food: 5
Service: 5
MrMrs “Noneyabizness” Kro.
Best subway in Rochester area. Ignore the 1 and 2 star reviews, just impossible to believe. Great job ? by this team
Atmosphere: 5
Food: 5
Service: 5
Mike Odell
Excellent Fresh food!!! Impeccable, kind service! Quick and attention to detail!! Very clean and it smells so delicious in there! O Best Subway in Rochester!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon & Guacamole Signature Wrap, Steak & Cheese, Sunchips Harvest Cheddar, The Ultimate B M T, Subway Club, All-American Club
I ordered a delivery order from this store and it was dropped off without my chips or drink. Come to find out, when I get my sandwich, and only the sandwich, it's not even made right.I wanted it toasted.It was not toasted.I wanted smashed avocado.You'd never guess what was the only ingredient missing.Abhorrent handling of someone's food. I will never be ordering unless I'm there to watch them do it next time. How could you be so blatantly ignorant and, quite honestly, stupid?
Atmosphere: 1
Food: 1
Service: 1
Cole Ederer
My sub is amazing and very well cooked, the service is really good and the employees are very friendly.
Atmosphere: 5
Food: 5
Service: 5
David Farmer
Never have I heard of a subway closing to change shifts, this is ridiculous, I apologize for this review, it was meant for a restaurant in south Carolina on longs pond rd,
Jeff Darrow
Great Experience, the artist and other staff were very personable
Atmosphere: 5
Food: 5
Service: 5
Bob Tomoser
Love this SUBWAY. Friendly employees and always fresh.
Don't like not being able to see the product they were using for our sandwiches, due to the metal piece blocking the glass of the sneeze guard.
Which is why the low grade for service !!!!
The asst. Mgr was great and made a good sandwich which was to corporate stds, and was very attentive too
I would recommend the young man making sandwiches be shown how to properly wrap a sand without squashing the sandwich though. I would hate to be the guy opening the squashed pancake for his lunch.
Atmosphere: 5
Food: 5
Service: 1
Literally the worst experience I’ve ever had in my life at a subway. The nighttime employee complained about just clocking in and then preceded to act super unprofessional about having to make a to go order. I wouldn’t get a sub here if it was the last place on Earth to eat.
Atmosphere: 1
Food: 1
Service: 1
My husband and I are not frequent
customers, but had a coupon for a footlong sub for $6.99 so decided to order a toasted meatball sub. When we unwrapped the sub at home we noticed there was an abundance of marinara sauce. There was more chunks of tomato than there was sauce. We didn’t enjoy the sub because of it. You need to offer a plain sauce in addition to the marinara or change to just a plain sauce for your meatballs subs.
Atmosphere: 3
Food: 1
Service: 3
Wow, just wow. My sandwich was a complete disappointment. Either the employees need better training, or they need to revisit the basics of reading and simple math. I specifically ordered double meat and extra vegetables, yet I received none of it—just a $12 loaf of bread. What a ripoff. Subway, do your employees a favor and fire them. Please consider letting your employees find a job better suited to their skill level because this one seems to be a bit too challenging for them.
Atmosphere: 1
Food: 1
Service: 1
Great here like always!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon & Guacamole Signature Wrap, Subway Club, All-American Club
Absolutely lost my business. I will never go here again. My mother and I came here to get two foot long subs. There is a promotion going on for $6.99 for a footlong. When she ordered the subs and went to pay she was told her total was $21. When she asked about the promotion the young man said to get that promotion it had to be placed online, which isn't advertised anywhere. She didn't argue or yes, she just told them she no longer wanted the subs. The young lady behind the counter asked her "you no longer want them?" When my mom said no, the young lady said "ok, you can leave. We do not want your business. Do not ever come back." This is absolutely unacceptable. You do not speak to customers like that especially when there is confusion over a promotion. She just cost this location business because not only do we order personally from this location but my office orders a lot from here when we get lunches.
Atmosphere: 1
Food: 1
Service: 1
This location is always very clean, and the employees are always very kind and patient.
Atmosphere: 5
Food: 5
Service: 5
Pleasant staff. Very patient
Atmosphere: 5
Food: 5
Service: 5
Best subway in Rochester area. Ignore the 1 and 2 star reviews, just impossible to believe. Great job ? by this team
Atmosphere: 5
Food: 5
Service: 5
Excellent Fresh food!!! Impeccable, kind service! Quick and attention to detail!! Very clean and it smells so delicious in there! O
Best Subway in Rochester!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon & Guacamole Signature Wrap, Steak & Cheese, Sunchips Harvest Cheddar, The Ultimate B M T, Subway Club, All-American Club
Restaurantji Recommends
I ordered a delivery order from this store and it was dropped off without my chips or drink. Come to find out, when I get my sandwich, and only the sandwich, it's not even made right.I wanted it toasted.It was not toasted.I wanted smashed avocado.You'd never guess what was the only ingredient missing.Abhorrent handling of someone's food. I will never be ordering unless I'm there to watch them do it next time. How could you be so blatantly ignorant and, quite honestly, stupid?
Atmosphere: 1
Food: 1
Service: 1
My sub is amazing and very well cooked, the service is really good and the employees are very friendly.
Atmosphere: 5
Food: 5
Service: 5
Never have I heard of a subway closing to change shifts, this is ridiculous, I apologize for this review, it was meant for a restaurant in south Carolina on longs pond rd,
Great Experience, the artist and other staff were very personable
Atmosphere: 5
Food: 5
Service: 5
Love this SUBWAY. Friendly employees and always fresh.
Atmosphere: 5
Food: 5
Service: 5
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