Subway

2496 W Ridge Rd, Rochester
(585) 319-5302

Recent Reviews

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Russell Stover

Always friendly employees

Atmosphere: 5

Food: 5

Service: 5

Sean Gregory

Closed before 7:30 pm even though the Open sign is on and lists 10 pm for closing.

Ken Boyer

Always good!

Atmosphere: 5

Food: 5

Service: 5

sam gosselin

Closed a hour early

Samantha Youngjohn

I walked in it was about 1:40 p.m. the store was empty . There were two women working .one lady was leaning over the counter playing on her phone. The other one Was working. I came in. I smiled the one woman that was working looked at me and said what bread do you want ?I said I would like a foot-long wheat, so she goes. What do you want? I said I would like a foot-long wheat. so she goes what? I said I just want a foot long wheat , and she looked at me Up and down and said damn I just asked a question darling… I left . Horrible absolutely horrible interaction at Subway. I can’t believe she referred to me as darling. I can’t believe how rude she was to me because she asked me what kind of bread I wanted.. I will never go back .

Ben C

The food was good as usual. The only drawback at this location is that they are short staffed and you will be waiting a while to get your food. I do, however,recommend subway.

Atmosphere: 5

Food: 5

Service: 4

Machelle Shorey

JEEZE COULD YOU ACTUALLY SPARE THE ONE PIECE OF MEAT THAT YOU PUT ON THE 5 SUBS ON MY ORDER??????

Atmosphere: 1

Food: 1

Service: 1

Tracy Fitzgerald

Absolute poor excuse for customer service. Walked in today at 3pm to be told they're only taking online orders. When I asked if I placed the order now how long she says she would make it now and walked back to the back.. make that make sense please. 🤔🙄

Service: 1

Anna Karam

It took exactly 23 minutes to prepare 3 foot-long subs. The breads were toasted but it were burned. The veggies were not fresh and so the bread.

I don't know

Poor management, there's only ever one person working and during lunch you'll end up waiting 40 minutes to get your food, because the lack of management let's everyone not show up for work. They ended up locking the doors because the one person working couldn't keep up with the orders. I ended up just walking out because I did not have the time to wait.

Don't go here if wanna get your food within 20 minutes

Atmosphere: 1

Food: 1

Service: 1

Kat Fisher

A sub so out of onions? Out of provolone? No pretzel bread that is advertised overhead? Where is the manager?

Atmosphere: 2

Food: 3

Service: 3

Jamie Smith

I literally never leave reviews but feel the need to for this place. I used to be a regular, but no more. A couple girls that work there always on their phones talking on an actual phone call WHILE serving the customers. So unprofessional. This one girl Melissa or Marissa (I don’t remember now which) she is the only good one, kind, quick, and never distracted on a phone. But she’s hardly ever there when I go so not worth it.

Atmosphere: 3

Food: 4

Service: 1

Janelisse Lugo

All I wanted was a tuna sub
I didn’t need my sub to be abused
It was squashed like it was balled up in a fist
And the lady seemed to have an attitude apparently but this isn’t ok

Atmosphere: 1

Food: 1

Service: 1

Bella Reyes

Went in for a breakfast sandwich morning of June 3. The young girl there was so sweet and the sandwich was delicious! Highly recommend the steak, egg, & cheese on flatbread, yum!

Atmosphere: 5

Food: 5

Service: 5

Dominick Dates

I made a mobile order early march and upon my 20 minute commute in the snow I realized the store was closed as the lady inside was taking everything down and the doors were locked, I checked my email and seen my order was cancelled and I’ll be growing a refund minutes before I got there . I look around and there’s more people coming to the door pulling on it looking to get food. So at this point it’s clear they are closing earlier than they are supposed to. I reached out to the Director of operations ANGEL HANVILLE the next day expressing my disappointment in the lack of professionalism as no one called to say hey don’t drive out here we are closing early or anything and I got a prompt response apologizing about what took place. She asked me for my address so she could send me coupons in the mail to make up for what took place she also stated that even though I mentioned to her I used a buy one get one free coupon from the app and it was no longer visible in the app as a new promotion was on I still should be able to use it. I responded with my address and let her know I don’t see the coupon in the apps I would be able to use I since it’s not my fault they closed early. To this day I have no ever received anything in the mail more has she responded to the 3 emails I have sent asking for an update. This location and it’s professionalism is disgusting. The fact that she acted as if she was going to help assist me in this situation and then just flat out stopped responding is beyond crazy to me. The phone number listed doesn’t even work so there’s no way to even get in contact with anyone. I have sent the subway head quarters a letter since I can’t find the number and I’m sure they will be addressing this. There’s too many complaints on here that are similar happening over and over again something has to give and to think she’s the Director Of Operations she should be held to the highest standards so I can only imagine how her staff runs the business.

Atmosphere: 1

Food: 1

Service: 1

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