I ordered 3 subs and 12 cookies.. only received 6 cookies and the employee kept telling me over and over that they only had 6 cookies on the receipt. I had to drive ten mins back to the subway to get my other 6 cookies and the employees still tried to argue with me and tell me I only ordered 6 until they finally realized that I was right. They gave me my cookies but they should have gave them to me for free for all the hassle!
Atmosphere: 1
Food: 1
Service: 1
Kimberly Gonzalez
Me and hubby left here not to long ago they are wondering and have respect for there customers Monroe Ave. Subway we love and eat here all the time
Extraordinary service ? Ana was Extraordinary! I will definitely return to this Subway location. She provided exceptional care and service that I have received at and "restaurant " in Rochester NY since I moved to Rochester three years ago!
Kid-friendliness: We were three adults and four children. Ana was the only person working at that Subway at 1PM on Sunday afternoon. She is pleasant, efficient, and ensured we were served quality food and enjoyed our visit. We were blessed to have met Ana!
Atmosphere: 5
Food: 5
Service: 5
Grayson Voisinet
I had no idea the old rewards was gone. They replaced with a completely new system earlier this year and render the old rewards unusable. SUBWAY IS BEING CHEAP! TRY TO ROB US ALL FROM OUR POINTS WE COLLECTED FOR
Atmosphere: 1
Food: 1
Service: 1
James
Orange
Shane Longest
Ordered Meatball Sub Combo, the "Boss" Arrived and the woman at the counter hid behind the cookie display to look at her phone. Told he I was there for a pickup and looked at the ticket and just walked away to the back. Had to verify the sandwich was mine which the other girl did. Ok no prob.
Upgraded sandwich via app to have the fresh Mozzarella, a $2.30 upcharge. Recieved no cheese, still charged full price. Unacceptable. $17 for a med drink, chips, and a poorly made sandwich. Nope.
I keep giving Subway a chance time and time again. This was the last.
Atmosphere: 3
Food: 2
Service: 1
A HJ
Good customer service.
Atmosphere: 5
Food: 5
Service: 5
Rene Freeman
Our server Jasmine was amazing ?. She was so friendly and asked our name and continued to use it. We ordered the honey mustard chicken wraps. They were fantastic. We will be going back. I was going to take a picture but so good I forgot ??
Atmosphere: 5
Food: 5
Service: 5
Kayleigh Furia
Vegetarian options: Some places have a veggie patty option, but not all locations, veggie delite subs available as well as salads and wraps.
Kid-friendliness: There are kid meal options
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Coca-Cola Classic, Chocolate Chip Cookie, Cookies
T mack
First time trying The chicken salad wrap it is delicious
I ordered 3 subs and 12 cookies.. only received 6 cookies and the employee kept telling me over and over that they only had 6 cookies on the receipt. I had to drive ten mins back to the subway to get my other 6 cookies and the employees still tried to argue with me and tell me I only ordered 6 until they finally realized that I was right. They gave me my cookies but they should have gave them to me for free for all the hassle!
Atmosphere: 1
Food: 1
Service: 1
Me and hubby left here not to long ago they are wondering and have respect for there customers Monroe Ave. Subway we love and eat here all the time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Mustard Chicken, Auntie Anne's Footlong Pretzel, Chocolate Chip Cookie, Tuna, Cookies, Pizza Sub
Extraordinary service ? Ana was Extraordinary! I will definitely return to this Subway location. She provided exceptional care and service that I have received at and "restaurant " in Rochester NY since I moved to Rochester three years ago!
Kid-friendliness: We were three adults and four children. Ana was the only person working at that Subway at 1PM on Sunday afternoon. She is pleasant, efficient, and ensured we were served quality food and enjoyed our visit. We were blessed to have met Ana!
Atmosphere: 5
Food: 5
Service: 5
I had no idea the old rewards was gone. They replaced with a completely new system earlier this year and render the old rewards unusable. SUBWAY IS BEING CHEAP! TRY TO ROB US ALL FROM OUR POINTS WE COLLECTED FOR
Atmosphere: 1
Food: 1
Service: 1
Orange
Ordered Meatball Sub Combo, the "Boss" Arrived and the woman at the counter hid behind the cookie display to look at her phone. Told he I was there for a pickup and looked at the ticket and just walked away to the back. Had to verify the sandwich was mine which the other girl did. Ok no prob.
Upgraded sandwich via app to have the fresh Mozzarella, a $2.30 upcharge. Recieved no cheese, still charged full price. Unacceptable.
$17 for a med drink, chips, and a poorly made sandwich. Nope.
I keep giving Subway a chance time and time again. This was the last.
Atmosphere: 3
Food: 2
Service: 1
Good customer service.
Atmosphere: 5
Food: 5
Service: 5
Our server Jasmine was amazing ?. She was so friendly and asked our name and continued to use it. We ordered the honey mustard chicken wraps. They were fantastic. We will be going back. I was going to take a picture but so good I forgot ??
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: Some places have a veggie patty option, but not all locations, veggie delite subs available as well as salads and wraps.
Kid-friendliness: There are kid meal options
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Coca-Cola Classic, Chocolate Chip Cookie, Cookies
First time trying The chicken salad wrap it is delicious
Restaurantji Recommends
Bad service but amazing sandwich
Atmosphere: 2
Food: 5
Service: 1
We had to wait for the employed will they were too busy on their phones
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cinnabon Footlong Churro, Meatball Marinara
I ain't here twice recently, I ended up throwing out
Atmosphere: 3
Food: 5
Service: 5
The employees there are very nice...
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Poke
The cookie could have been better, they hyped it up!
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Cookies
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