TSA is doing well at ROC.Thank you, ladies and gentlemen
Gary Ma
Any airport which is too lazy to grow real plants and put fake plants all over the place is lame with a capital L. What an eyesore. The airport is about 10 feet by 10 feet so you would think they can do something aesthetically more pleasing. Lame.
Ron Vendetti
Quick and easy to the gate
Andres Hernandez
Great service, everyone very polite.
Kristin Spaulding
I haven't been in awhile and was surprised to see the new seating and greenery!
Doug Raas
Simple to navigate, personnel were all nice and helpful. TSA was quick and easy. All in all, a simple experience, but a Wednesday midday, so that may be part of it. Also, a smaller airport. But I can't complain!
Marilyn Schmid
This is a shout-out to Marie, from Visitor's Service, at the Frederick Douglass Greater Rochester International Airport! Our family was in Cancun last week for my son's wedding. We live in Detroit; my brother lives in Rochester, so he was flying alone. My brother has Parkinson's, hasn't traveled in a very long time, and gets confused easily. When he finally arrived back in Rochester (he had a layover in Chicago, where he missed his connecting flight), he had lost his small personal item (a toiletry bag) somewhere in his travels. In this small bag, were his car keys, so he had no way to get home from the airport. Marie helped my brother look through his suitcase (his checked baggage) to make sure he didn't have a second set in his suitcase - she did this while on the phone with me. He did not - both sets were lost. Not sure how to get him home, Marie said that she would walk him out to a Taxi and explain the situation to the driver. My brother made it home safe and sound. Marie, wherever you are, we are forever grateful for your kindness. The world needs more Marie's!!! Thank you for being our hero last Monday!!! We appreciate you more than you will ever know. xo
Nice decoration, but I HATE to fly in here as a destination as you have to wait 45 minutes or more for baggage. There's absolutely no excuse for thisTonight one flight, yes ONE FLIGHT and we waited 45 minutes. Shameful..
Petro Kutsov
The toilets are dirty, garbage is lying in the waiting room.
Bryan Donnelly
Beautiful renovations. Baggage check in and security screening are streamlined and prompt. Local food choices are available before flight.
Tim Fuest
I have grown to really appreciate this airport. I used to fly out of Buffalo all the time, but as they keep adding more and more flights, I really enjoy flying out of here. It is a great, low stress airport with updated scanners so you don't have to take everything out of your bag. The TSA agents are very kind and help. My youngest son is tall for his age but is still 12, and they didn't give us a hard time going through the metal detector. I happened to forget to take my fitbit off, but they were calm and patient with my mistake. The facility is really clean and bright. They have lots of seating to relax even before you get to the terminal. We also appreciated the selection of food options. Also, driving into and picking people up is super convenient. I look forward to the next time I can use this location. I will also recommend this place to anyone else.
Benjamin Vargas
Love the place nice and clean and the staff are very friendly
Tiny and friendly airport!
Well organized
Nice and nice customer service
TSA is doing well at ROC.Thank you, ladies and gentlemen
Any airport which is too lazy to grow real plants and put fake plants all over the place is lame with a capital L. What an eyesore. The airport is about 10 feet by 10 feet so you would think they can do something aesthetically more pleasing. Lame.
Quick and easy to the gate
Great service, everyone very polite.
I haven't been in awhile and was surprised to see the new seating and greenery!
Simple to navigate, personnel were all nice and helpful. TSA was quick and easy. All in all, a simple experience, but a Wednesday midday, so that may be part of it. Also, a smaller airport. But I can't complain!
This is a shout-out to Marie, from Visitor's Service, at the Frederick Douglass Greater Rochester International Airport! Our family was in Cancun last week for my son's wedding. We live in Detroit; my brother lives in Rochester, so he was flying alone. My brother has Parkinson's, hasn't traveled in a very long time, and gets confused easily. When he finally arrived back in Rochester (he had a layover in Chicago, where he missed his connecting flight), he had lost his small personal item (a toiletry bag) somewhere in his travels. In this small bag, were his car keys, so he had no way to get home from the airport. Marie helped my brother look through his suitcase (his checked baggage) to make sure he didn't have a second set in his suitcase - she did this while on the phone with me. He did not - both sets were lost. Not sure how to get him home, Marie said that she would walk him out to a Taxi and explain the situation to the driver. My brother made it home safe and sound. Marie, wherever you are, we are forever grateful for your kindness. The world needs more Marie's!!! Thank you for being our hero last Monday!!! We appreciate you more than you will ever know. xo
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Nice decoration, but I HATE to fly in here as a destination as you have to wait 45 minutes or more for baggage. There's absolutely no excuse for thisTonight one flight, yes ONE FLIGHT and we waited 45 minutes. Shameful..
The toilets are dirty, garbage is lying in the waiting room.
Beautiful renovations. Baggage check in and security screening are streamlined and prompt. Local food choices are available before flight.
I have grown to really appreciate this airport. I used to fly out of Buffalo all the time, but as they keep adding more and more flights, I really enjoy flying out of here. It is a great, low stress airport with updated scanners so you don't have to take everything out of your bag. The TSA agents are very kind and help. My youngest son is tall for his age but is still 12, and they didn't give us a hard time going through the metal detector. I happened to forget to take my fitbit off, but they were calm and patient with my mistake. The facility is really clean and bright. They have lots of seating to relax even before you get to the terminal. We also appreciated the selection of food options. Also, driving into and picking people up is super convenient. I look forward to the next time I can use this location. I will also recommend this place to anyone else.
Love the place nice and clean and the staff are very friendly