Avoid at all costs. This is your typical Taco Bell with typical Taco Bell food. I tried going here a few times throughout 2025, and every single time you can expect to wait 30 minutes at least. And I'm referring to times where there are 0 or 1 cars in front of you at the drive thru. Something's going on with staffing and they literally can't get good people to work here. The one time I had a friend with me so we actually waited (for an hour), the manager gave us two free drinks but you could hear people fighting in the background. If you're craving taco bell, go elsewhere. Idk who this franchise belongs to but they should lose their license.
Atmosphere: 3
Food: 2
Service: 1
Angel Torres
Terrible service never go again at this location
Atmosphere: 1
Service: 1
K S
Never remembers sauces on mobile orders and drive thru cannot handle more than 2 vehicles at a time
Atmosphere: 4
Food: 4
Service: 2
Allan Hollister
As long as you don't customize your order the food is good if you customize your order, check your food before leaving. Service is lacking they lock their doors early most nights and still slow in-store pick up through the app but you still have to do the drive thru. Managers turn over rate is high. They are not polite.
Atmosphere: 1
Food: 4
Service: 1
Sevonna Hunt
This restaurant need to be closed down. The food is always horrible and I ordered some tenders today that seem like they been cooked since restaurant open. Like it’s lunch hour why isn’t the food fresh and then the manager put me hold and never came back to phone.
Atmosphere: 1
Food: 1
Service: 1
Peter Cartella
Half an hour wait Crowed
Atmosphere: 1
Food: 4
Service: 3
Aaron Cuyler
terrible customer service and constant unprofessional attitude from employees. Also the phone number on file is a phone number for the Watertown NY location, not the rochester ny location
Atmosphere: 1
Food: 2
Service: 1
Jerrod Brown
My food is always done fast, Yo TB what’s good with the prices though? Luckily, your staff here makes the food so good. I’ll be back.
Atmosphere: 5
Food: 5
Service: 5
Nicole Gonzalez
Inconsistent and usually a long drive thru wait
Atmosphere: 3
Food: 4
Service: 3
Amanda Joyce
The girl who claimed to be the manager (and clearly wasn't) didn't know how to ring in our free tacos (after an Amerks win) so she wouldn't give them to us. I even called 2 other stores to tell her how and she still wouldn't do it.
Why is your employee sagging his pants at work? How unprofessional can you be. Also doing a door dash order and for the order being 20 minutes late, the employee said I was rushing her for asking about the extremely late order. Obviously have a management issue here go to another location.
Service: 1
Eileen Bence
Drive thru very busy. When it was our turn we waited another 30min. Because people had to order at the window cuz they didn't know what they wanted
Atmosphere: 3
Food: 3
Service: 3
Denise Wells
I always get good service and.the staff is friendly. Food is always the way I order it.
Avoid at all costs. This is your typical Taco Bell with typical Taco Bell food. I tried going here a few times throughout 2025, and every single time you can expect to wait 30 minutes at least. And I'm referring to times where there are 0 or 1 cars in front of you at the drive thru. Something's going on with staffing and they literally can't get good people to work here. The one time I had a friend with me so we actually waited (for an hour), the manager gave us two free drinks but you could hear people fighting in the background. If you're craving taco bell, go elsewhere. Idk who this franchise belongs to but they should lose their license.
Atmosphere: 3
Food: 2
Service: 1
Terrible service never go again at this location
Atmosphere: 1
Service: 1
Never remembers sauces on mobile orders and drive thru cannot handle more than 2 vehicles at a time
Atmosphere: 4
Food: 4
Service: 2
As long as you don't customize your order the food is good if you customize your order, check your food before leaving. Service is lacking they lock their doors early most nights and still slow in-store pick up through the app but you still have to do the drive thru. Managers turn over rate is high. They are not polite.
Atmosphere: 1
Food: 4
Service: 1
This restaurant need to be closed down. The food is always horrible and I ordered some tenders today that seem like they been cooked since restaurant open. Like it’s lunch hour why isn’t the food fresh and then the manager put me hold and never came back to phone.
Atmosphere: 1
Food: 1
Service: 1
Half an hour wait
Crowed
Atmosphere: 1
Food: 4
Service: 3
terrible customer service and constant unprofessional attitude from employees. Also the phone number on file is a phone number for the Watertown NY location, not the rochester ny location
Atmosphere: 1
Food: 2
Service: 1
My food is always done fast, Yo TB what’s good with the prices though? Luckily, your staff here makes the food so good. I’ll be back.
Atmosphere: 5
Food: 5
Service: 5
Inconsistent and usually a long drive thru wait
Atmosphere: 3
Food: 4
Service: 3
The girl who claimed to be the manager (and clearly wasn't) didn't know how to ring in our free tacos (after an Amerks win) so she wouldn't give them to us. I even called 2 other stores to tell her how and she still wouldn't do it.
Service: 1
Restaurantji Recommends
For a taco bell, it hits right
Atmosphere: 4
Food: 5
Service: 5
Why is your employee sagging his pants at work? How unprofessional can you be. Also doing a door dash order and for the order being 20 minutes late, the employee said I was rushing her for asking about the extremely late order. Obviously have a management issue here go to another location.
Service: 1
Drive thru very busy.
When it was our turn we waited another 30min.
Because people had to order at the window cuz they didn't know what they wanted
Atmosphere: 3
Food: 3
Service: 3
I always get good service and.the staff is friendly. Food is always the way I order it.
Atmosphere: 5
Food: 5
Service: 5
😋😋😋
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