Staff is great, though they are woefully understaffed, idk if management or corporate knows the traffic in the evening, but after about 10 pm expect to wait about 40 minutes in the drive through as they aren't given enough people to handle the workload.
Atmosphere: 3
Food: 5
Service: 1
Corey Nicholson
Horrible experience went there at 2:30 AM. Wanted to get some good food before I went in The house I had a horrible experience. Whoever was at the window. She was rude. It’s like she didn’t want to take my order. My food is cold. I’m gonna take pictures of my quesadilla I get my Doritos los tacos supremewith a Baja blast and a chicken quesadilla every time would never come here again
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Doritos Locos Tacos from Taco Bell’S
Daniel Sywalski
On my last two visits the chicken bowl meal wasn't as full as it was all the other previous times; and that is going back from when they first opened on lake. The food taste just as great though. And the staff are just as great in service and friendlyness!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito, Doritos Locos Tacos from Taco Bell’S
Patrick Chefalo
Incorrect order this time. Standard food for Taco Bell.
Food: 4
Service: 3
Nicholas Daszkiewicz (N1BBL35)
Previously I had rated this location a solid 3 stars, which for a fast food location... It really isn't that bad.Unfortunately, I had to revise this rating to as low as possible. If I could select 0, I would.It is clear the training crew is no longer at this relatively new location as service and accuracy have been thrown right out the window.Tonight's fiasco was the latest in a string of problems from this location that are usually small issues not worth pulling over and writing a review such as this. Tonight though? Tonight was the last straw. The customer service was so poor that it felt like my existence in the drive thru manifested physical pain for the employee. I haven't seen such poor behavior since I spent time visiting an American healthcare system supported hospital. As if that wasn't enough, the staff missed items from my order. When I returned to the drive thru and said 'hey, that burrito combo I just ordered was missing the burrito' I was told to show evidence it was missing.I was confusedHow do you show proof that you weren't given something? How do I show you I don't have the thing I said I don't have, in a meaningful way? Here's my receipt I guess? The lady asked if I still had my bag and if she could see the inside... Well, my wife had already started eating as we were nearly 20 minutes in at this point because of the horrendously slow service. The lady at the window had the audacity to accuse me of eating the burrito. I said listen, this is a taco bell, not a drive thru steak house. Not a single item on your menu is worth pretending I didn't get it for 20 minutes and several arguments. I just want the food I ordered or a refund.She went to get her manager and returned saying they would make the burrito but we're out of rice. I said, I'd take whatever they suggest as a replacement option. She said she can't do that. I said 'let me get this straight. I paid for food, of which you did not provide. When I ask for that food you say you cannot make it because you are out of rice. When I ask for a replacement, you say you can't and provide no explanation? How is this not just stealing from me with extra steps?! I would like a suitable replacement for the burrito or a refund. She said she couldn't do a refund. I said, I needed to see the manager. She said the manager is busy making my burrito. I asked if it was going to be a complete burrito, including the rice I was told doesn't exist. She said I don't know and closed the window on me.When she returned, not kidding, 10 minutes later. Seriously... The 5 cars behind me all had their orders complete and sitting on the stainless steel counter near the window and POS terminal... Anywho, when she return and gave me the burrito, I said since your manager is done making the burrito, I'd like for her to refund my money for the burrito combo that was incorrectly made and tried to hand the food back. She closed the window and walked away.I have been sitting here in the drive thru long enough to a significant portion of this very long winded review. Possibly the longest I have ever written (and I have over 1800 contributions on Google maps, so that's saying something)Hospitality Syracuse, please send help to this location. I have visited 3 times in the last 2 weeks. All of my visits between 10 and 11pm. All of those visits have been problematic.I may have embellished the above story a bit in order to waste time waiting for a response from the staff... But I can say that this has been without a doubt, one of the worst service experiences I've had in recent memory.Everyone else that's made it this far into the review... All 2 of you... Do yourself a favor and drive down to either w ridge rd location. Stone Rd and ridge isn't must better service wise but at least you usually get all the food you've ordered. The location by N Greece Rd, in the Walmart plaza must still have the 'elite' new store training crew
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breakfast Burrito, Doritos Locos Tacos from Taco Bell’S
Andy Van Etten
It takes so long to get food
Atmosphere: 2
Food: 4
Service: 2
Homie Perez
Never fails to disappoint, never provides sauce even though I excessively add it so they will, often mess up online orders when you have the time to prepare…lacks refunds never have I ever received a refund even when my number was taken down to be “called later” any other Taco Bell will be better with your time.
Atmosphere: 2
Food: 3
Service: 2
Matthew Kleehammer
Quick service and short lines for being in the city!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breakfast Burrito, Doritos Locos Tacos from Taco Bell’S
Lifeofshay
Manager was very rude to me because they got my order wrong, and the girl didn’t give me a
I’m not understanding why I didn’t have no meet on my crunch wrap supreme just mad
Atmosphere: 1
Food: 1
Service: 1
Leroy Dixon
I don't usually go to fast food places like Toc Bell at all because the price is to high but today I treated myself..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
Ajanee Mohammed
This location has very poor customer service skills. I know this isn’t your dream job or anything but there’s no need to be rude.
Atmosphere: 1
Food: 3
Service: 1
markell mims
Was first in line but Had to wait a while because they were taking grub and uber pick ups before asking me what I want but the food was fresh when they finally got to
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Breakfast Burrito
Julio J Santiago
You cant add onto a order when you forgot to put the order and they rushed me like trying to get me to leave and didn't give me my drink until I said something about my drink. This place was bad I would leave a 0 star review but I cant so it's gonna be a 1 star I expected better ?
Staff is great, though they are woefully understaffed, idk if management or corporate knows the traffic in the evening, but after about 10 pm expect to wait about 40 minutes in the drive through as they aren't given enough people to handle the workload.
Atmosphere: 3
Food: 5
Service: 1
Horrible experience went there at 2:30 AM. Wanted to get some good food before I went in The house I had a horrible experience. Whoever was at the window. She was rude. It’s like she didn’t want to take my order. My food is cold. I’m gonna take pictures of my quesadilla I get my Doritos los tacos supremewith a Baja blast and a chicken quesadilla every time would never come here again
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Doritos Locos Tacos from Taco Bell’S
On my last two visits the chicken bowl meal wasn't as full as it was all the other previous times; and that is going back from when they first opened on lake. The food taste just as great though. And the staff are just as great in service and friendlyness!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito, Doritos Locos Tacos from Taco Bell’S
Incorrect order this time. Standard food for Taco Bell.
Food: 4
Service: 3
Previously I had rated this location a solid 3 stars, which for a fast food location... It really isn't that bad.Unfortunately, I had to revise this rating to as low as possible. If I could select 0, I would.It is clear the training crew is no longer at this relatively new location as service and accuracy have been thrown right out the window.Tonight's fiasco was the latest in a string of problems from this location that are usually small issues not worth pulling over and writing a review such as this. Tonight though? Tonight was the last straw. The customer service was so poor that it felt like my existence in the drive thru manifested physical pain for the employee. I haven't seen such poor behavior since I spent time visiting an American healthcare system supported hospital. As if that wasn't enough, the staff missed items from my order. When I returned to the drive thru and said 'hey, that burrito combo I just ordered was missing the burrito' I was told to show evidence it was missing.I was confusedHow do you show proof that you weren't given something? How do I show you I don't have the thing I said I don't have, in a meaningful way? Here's my receipt I guess? The lady asked if I still had my bag and if she could see the inside... Well, my wife had already started eating as we were nearly 20 minutes in at this point because of the horrendously slow service. The lady at the window had the audacity to accuse me of eating the burrito. I said listen, this is a taco bell, not a drive thru steak house. Not a single item on your menu is worth pretending I didn't get it for 20 minutes and several arguments. I just want the food I ordered or a refund.She went to get her manager and returned saying they would make the burrito but we're out of rice. I said, I'd take whatever they suggest as a replacement option. She said she can't do that. I said 'let me get this straight. I paid for food, of which you did not provide. When I ask for that food you say you cannot make it because you are out of rice. When I ask for a replacement, you say you can't and provide no explanation? How is this not just stealing from me with extra steps?! I would like a suitable replacement for the burrito or a refund. She said she couldn't do a refund. I said, I needed to see the manager. She said the manager is busy making my burrito. I asked if it was going to be a complete burrito, including the rice I was told doesn't exist. She said I don't know and closed the window on me.When she returned, not kidding, 10 minutes later. Seriously... The 5 cars behind me all had their orders complete and sitting on the stainless steel counter near the window and POS terminal... Anywho, when she return and gave me the burrito, I said since your manager is done making the burrito, I'd like for her to refund my money for the burrito combo that was incorrectly made and tried to hand the food back. She closed the window and walked away.I have been sitting here in the drive thru long enough to a significant portion of this very long winded review. Possibly the longest I have ever written (and I have over 1800 contributions on Google maps, so that's saying something)Hospitality Syracuse, please send help to this location. I have visited 3 times in the last 2 weeks. All of my visits between 10 and 11pm. All of those visits have been problematic.I may have embellished the above story a bit in order to waste time waiting for a response from the staff... But I can say that this has been without a doubt, one of the worst service experiences I've had in recent memory.Everyone else that's made it this far into the review... All 2 of you... Do yourself a favor and drive down to either w ridge rd location. Stone Rd and ridge isn't must better service wise but at least you usually get all the food you've ordered. The location by N Greece Rd, in the Walmart plaza must still have the 'elite' new store training crew
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breakfast Burrito, Doritos Locos Tacos from Taco Bell’S
It takes so long to get food
Atmosphere: 2
Food: 4
Service: 2
Never fails to disappoint, never provides sauce even though I excessively add it so they will, often mess up online orders when you have the time to prepare…lacks refunds never have I ever received a refund even when my number was taken down to be “called later” any other Taco Bell will be better with your time.
Atmosphere: 2
Food: 3
Service: 2
Quick service and short lines for being in the city!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breakfast Burrito, Doritos Locos Tacos from Taco Bell’S
Manager was very rude to me because they got my order wrong, and the girl didn’t give me a
Atmosphere: 4
Food: 3
Service: 1
Classic taco
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’m not understanding why I didn’t have no meet on my crunch wrap supreme just mad
Atmosphere: 1
Food: 1
Service: 1
I don't usually go to fast food places like Toc Bell at all because the price is to high but today I treated myself..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
This location has very poor customer service skills. I know this isn’t your dream job or anything but there’s no need to be rude.
Atmosphere: 1
Food: 3
Service: 1
Was first in line but Had to wait a while because they were taking grub and uber pick ups before asking me what I want but the food was fresh when they finally got to
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Breakfast Burrito
You cant add onto a order when you forgot to put the order and they rushed me like trying to get me to leave and didn't give me my drink until I said something about my drink. This place was bad I would leave a 0 star review but I cant so it's gonna be a 1 star I expected better ?
Atmosphere: 1
Food: 2
Service: 1