I’m trying to understand since when is it okay to tell the customer they didn’t mention something on their order? I ordered a meal and for the drink a hot chocolate with whip cream… when i went to the window and paid for my food and received my drink i noticed no whip cream. I said to the lady I said I wanted whip cream it’s not whip cream on this. She said well you didn't say you wanted whip cream and it’s extra… you know what never mind. I know what i mentioned. Really getting tired of these fast food and their customer service.
Atmosphere: 3
Food: 3
Service: 1
David Diaz
How is it i go there at 7 am for breakfast and they tell me they have nothing ready it has not been the first time they tell me that time to start going somewhere else
Tyler G
Never been to a slower tim hortons just got done waiting 12 minutes in the drive through for a coffee and a hot chocolate. Only 2 cars in front of me. Always out of donuts as well.
Atmosphere: 2
Food: 3
Service: 1
Minion Knight
I recently visited this Tim Hortons location and had an excellent experience that stood out compared to other locations I have visited. The customer service was consistently professional and friendly, with the cashier providing attentive and courteous service from the moment I arrived. Their approach made the experience feel welcoming and personalized, which is always appreciated in a fast-paced environment.
The food quality at this location was also impressive. Items were fresh, well-prepared, and met high standards for taste and presentation. It was clear that the staff take pride in ensuring both the quality of their offerings and the satisfaction of their customers.
Overall, this Tim Hortons demonstrates a strong commitment to customer experience. Between the friendly staff, fresh food, and welcoming atmosphere, it is an excellent choice for anyone looking for a reliable and enjoyable visit. I highly recommend this location to both regular customers and those visiting for the first time.
Atmosphere: 5
Food: 5
Service: 5
LeuNatic Nstrumentals
I love Tom Hortons
Atmosphere: 5
Food: 5
Service: 5
Theresa Elie
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Denise Barsell
Love everything about costco
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagels
sara leibold
They only filled my cup halfway several times now.
Service: 2
xAlbitross
waited 20 minutes for two sandwiches
Atmosphere: 1
Food: 1
Service: 1
Maritza Perez
Worst place I went today because I was shopping and I was tired I really wanted a coffee I pulled with my best attitude while I’m the drive through the girl listen my accent and started mocking my accent and I said what is she saying she said mind ur f business we talking over here u in ur f car so I said I’m going inside and I need your higher up number I wanted a simple coffee and treated like this then he went in the back never came back I left. Worse place ever my people go to Starbucks or Dunkin’ this place don’t deserve a penny
WOW! I am not even joking when I say this is THEE WORST drive thru experience of my life so far. It all started when I had the thought of going to tim Hortons. I now know that is where I went wrong to begin with as I usually go to Starbucks or dunkin but hey I wanted to give it a try. I get to the drive thru and the speaker barely works so I had a hard time ordering. I pull up to the window to complete my order and the guy proceeds to tell me his headset doesn't work, they were all out of carbonated drinks and they weren't serving sides besides donuts and chips. After paying I was told to pull forward to wait for my food. As there was nowhere to go (no other window) I parked near the corner only to wait 10 minutes and have another employee look at me crazy because of where I was standing. After waiting what felt like an eternity, I had to go inside and get my food only to get to my car and realize I had missing items. No problem, I go back inside and grab it ONLY to pull out of there and within two minutes, I take a bite of my sandwich and bite wax paper. So now I'm going back a 3rd time to return them their wax paper sandwich only to get to the counter and receive attitude because I didn't want to eat wax paper. Please don't waste your time coming to this location. You are better off starving yourself. At least you'll have your money, sanity and be wax paper free.
Atmosphere: 1
Food: 1
Service: 1
Krista Haithcox
I walked in and was there for approximately one minute was not acknowledged. No "may I help you" or "we'll be right with you". Very poor customer service
Service: 1
Samantha Mulcahy (Sammie)
me and my boyfriend were just grabbing a quick snack and we attempted to order just one plain bagel, the women who was working the window was very very very disrespectful and rude to him and to myself just for asking if they had plain bagels and she immediately responded in the rudest way possible. As we proceeded to drive up to the window to pay she doesn't even say the total or say have a nice day when my boyfriend said thank you every time he was handed an item, i will not be returning to this tim hortons until they get their attitudes in order
Atmosphere: 1
Food: 5
Service: 1
guy rombie
Friendly ppl, don't know the young man's name who serviced me but super friendly, and courteous
Atmosphere: 5
Food: 5
Service: 5
Gregory Rohrs
5pm: “We’re out of bread.” Not the first time this has happened. I’m sorry, I thought you sold FOOD here.
I’m trying to understand since when is it okay to tell the customer they didn’t mention something on their order? I ordered a meal and for the drink a hot chocolate with whip cream… when i went to the window and paid for my food and received my drink i noticed no whip cream. I said to the lady I said I wanted whip cream it’s not whip cream on this. She said well you didn't say you wanted whip cream and it’s extra… you know what never mind. I know what i mentioned. Really getting tired of these fast food and their customer service.
Atmosphere: 3
Food: 3
Service: 1
How is it i go there at 7 am for breakfast and they tell me they have nothing ready it has not been the first time they tell me that time to start going somewhere else
Never been to a slower tim hortons just got done waiting 12 minutes in the drive through for a coffee and a hot chocolate. Only 2 cars in front of me. Always out of donuts as well.
Atmosphere: 2
Food: 3
Service: 1
I recently visited this Tim Hortons location and had an excellent experience that stood out compared to other locations I have visited. The customer service was consistently professional and friendly, with the cashier providing attentive and courteous service from the moment I arrived. Their approach made the experience feel welcoming and personalized, which is always appreciated in a fast-paced environment.
The food quality at this location was also impressive. Items were fresh, well-prepared, and met high standards for taste and presentation. It was clear that the staff take pride in ensuring both the quality of their offerings and the satisfaction of their customers.
Overall, this Tim Hortons demonstrates a strong commitment to customer experience. Between the friendly staff, fresh food, and welcoming atmosphere, it is an excellent choice for anyone looking for a reliable and enjoyable visit. I highly recommend this location to both regular customers and those visiting for the first time.
Atmosphere: 5
Food: 5
Service: 5
I love Tom Hortons
Atmosphere: 5
Food: 5
Service: 5
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Love everything about costco
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagels
They only filled my cup halfway several times now.
Service: 2
waited 20 minutes for two sandwiches
Atmosphere: 1
Food: 1
Service: 1
Worst place I went today because I was shopping and I was tired I really wanted a coffee I pulled with my best attitude while I’m the drive through the girl listen my accent and started mocking my accent and I said what is she saying she said mind ur f business we talking over here u in ur f car so I said I’m going inside and I need your higher up number I wanted a simple coffee and treated like this then he went in the back never came back I left. Worse place ever my people go to Starbucks or Dunkin’ this place don’t deserve a penny
Restaurantji Recommends
WOW! I am not even joking when I say this is THEE WORST drive thru experience of my life so far. It all started when I had the thought of going to tim Hortons. I now know that is where I went wrong to begin with as I usually go to Starbucks or dunkin but hey I wanted to give it a try. I get to the drive thru and the speaker barely works so I had a hard time ordering. I pull up to the window to complete my order and the guy proceeds to tell me his headset doesn't work, they were all out of carbonated drinks and they weren't serving sides besides donuts and chips. After paying I was told to pull forward to wait for my food. As there was nowhere to go (no other window) I parked near the corner only to wait 10 minutes and have another employee look at me crazy because of where I was standing. After waiting what felt like an eternity, I had to go inside and get my food only to get to my car and realize I had missing items. No problem, I go back inside and grab it ONLY to pull out of there and within two minutes, I take a bite of my sandwich and bite wax paper. So now I'm going back a 3rd time to return them their wax paper sandwich only to get to the counter and receive attitude because I didn't want to eat wax paper. Please don't waste your time coming to this location. You are better off starving yourself. At least you'll have your money, sanity and be wax paper free.
Atmosphere: 1
Food: 1
Service: 1
I walked in and was there for approximately one minute was not acknowledged. No "may I help you" or "we'll be right with you". Very poor customer service
Service: 1
me and my boyfriend were just grabbing a quick snack and we attempted to order just one plain bagel, the women who was working the window was very very very disrespectful and rude to him and to myself just for asking if they had plain bagels and she immediately responded in the rudest way possible. As we proceeded to drive up to the window to pay she doesn't even say the total or say have a nice day when my boyfriend said thank you every time he was handed an item, i will not be returning to this tim hortons until they get their attitudes in order
Atmosphere: 1
Food: 5
Service: 1
Friendly ppl, don't know the young man's name who serviced me but super friendly, and courteous
Atmosphere: 5
Food: 5
Service: 5
5pm: “We’re out of bread.”
Not the first time this has happened.
I’m sorry, I thought you sold FOOD here.
Atmosphere: 2
Food: 1
Service: 1
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