Tim Hortons

2037 W Ridge Rd, Rochester
(585) 360-2795

Recent Reviews

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Denise Barsell

Love everything about costco

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Bagels

sara leibold

They only filled my cup halfway several times now.

Service: 2

xAlbitross

waited 20 minutes for two sandwiches

Atmosphere: 1

Food: 1

Service: 1

Maritza Perez

Worst place I went today because I was shopping and I was tired I really wanted a coffee I pulled with my best attitude while I’m the drive through the girl listen my accent and started mocking my accent and I said what is she saying she said mind ur f business we talking over here u in ur f car so I said I’m going inside and I need your higher up number I wanted a simple coffee and treated like this then he went in the back never came back I left. Worse place ever my people go to Starbucks or Dunkin’ this place don’t deserve a penny

Natalie Rodriguez

WOW! I am not even joking when I say this is THEE WORST drive thru experience of my life so far. It all started when I had the thought of going to tim Hortons. I now know that is where I went wrong to begin with as I usually go to Starbucks or dunkin but hey I wanted to give it a try. I get to the drive thru and the speaker barely works so I had a hard time ordering. I pull up to the window to complete my order and the guy proceeds to tell me his headset doesn't work, they were all out of carbonated drinks and they weren't serving sides besides donuts and chips. After paying I was told to pull forward to wait for my food. As there was nowhere to go (no other window) I parked near the corner only to wait 10 minutes and have another employee look at me crazy because of where I was standing. After waiting what felt like an eternity, I had to go inside and get my food only to get to my car and realize I had missing items. No problem, I go back inside and grab it ONLY to pull out of there and within two minutes, I take a bite of my sandwich and bite wax paper. So now I'm going back a 3rd time to return them their wax paper sandwich only to get to the counter and receive attitude because I didn't want to eat wax paper. Please don't waste your time coming to this location. You are better off starving yourself. At least you'll have your money, sanity and be wax paper free.

Atmosphere: 1

Food: 1

Service: 1

Krista Haithcox

I walked in and was there for approximately one minute was not acknowledged. No "may I help you" or "we'll be right with you". Very poor customer service

Service: 1

Samantha Mulcahy (Sammie)

me and my boyfriend were just grabbing a quick snack and we attempted to order just one plain bagel, the women who was working the window was very very very disrespectful and rude to him and to myself just for asking if they had plain bagels and she immediately responded in the rudest way possible. As we proceeded to drive up to the window to pay she doesn't even say the total or say have a nice day when my boyfriend said thank you every time he was handed an item, i will not be returning to this tim hortons until they get their attitudes in order

Atmosphere: 1

Food: 5

Service: 1

guy rombie

Friendly ppl, don't know the young man's name who serviced me but super friendly, and courteous

Atmosphere: 5

Food: 5

Service: 5

Gregory Rohrs

5pm: “We’re out of bread.”
Not the first time this has happened.
I’m sorry, I thought you sold FOOD here.

Atmosphere: 2

Food: 1

Service: 1

Crunchy Napkin

I recently had an extremely disappointing experience at your Tim Hortons location. After receiving an incorrect sandwich order, I returned to have it corrected. Instead of a resolution, I was met with hostility and unprofessional behavior from the staff. The two employees, one of whom identified herself as the manager, not only refused to address the mistake but also resorted to yelling and using offensive language.

Furthermore, I was subjected to derogatory remarks, regarding my intelligence, and appearance, which made the situation highly uncomfortable. This level of service is unacceptable, and as the reviews show this issue is quite common and the only response is an automated bot telling you to contact them.

I hope Tim Hortons addresses this serious issue promptly to prevent such experiences in the future.

Atmosphere: 1

Food: 1

Service: 1

Samantha Shaw

Whoever is working the window tonight is very VERY rude, they got my grandmother’s order wrong and started to scream at her for it, when she asked for the manager to help resolve things she was very cruel too. Disgusting behavior, how do you sleep at night?? ?? do your jobs, when working with people you’re suppose to have good attitudes no matter what bffr you work at Tim Horton’s get off your high horses ?

Atmosphere: 1

Food: 1

Service: 1

Crunchy Butter

I recently had an extremely disappointing experience at your Tim Hortons location. After receiving an incorrect sandwich order, I returned to have it corrected. Instead of a resolution, I was met with hostility and unprofessional behavior from the staff. The two employees, one of whom identified herself as the manager, not only refused to address the mistake but also resorted to yelling and using offensive language.Furthermore, I was subjected to derogatory remarks, regarding my intelligence, and appearance, which made the situation highly uncomfortable. This level of service is unacceptable, and as the reviews show this issue is quite common and the only response is an automated bot telling you to contact them.I hope Tim Hortons addresses this serious issue promptly to prevent such experiences in the future.

Atmosphere: 1

Food: 1

Service: 1

Sammy UwU

Whoever is working the window tonight is very VERY rude, they got my grandmother’s order wrong and started to scream at her for it, when she asked for the manager to help resolve things she was very cruel too. Disgusting behavior, how do you sleep at night?? ?? do your jobs, when working with people you’re suppose to have good attitudes no matter what bffr you work at Tim Horton’s get off your high horses ?

Atmosphere: 1

Food: 1

Service: 1

Mary Sanphilipo

Donuts to die for, but the breakfast sandwich left something to be desired

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Apple Fritter

Nyal Laird

Great food, prices, and fast service.

Atmosphere: 5

Food: 5

Service: 5

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