Wegmans Customer Service: Ruining Christmas, One Policy at a Time
If you’re looking for a store that can single-handedly destroy Christmas and then make you work for the privilege of a refund, congratulations you’ve found Wegmans Customer Service.
We purchased lamb, froze it properly, and prepared it the night before Christmas like normal, responsible adults. The moment it was opened, the smell was so violently putrid it ended Christmas dinner instantly. No exaggeration. No backup food. No open grocery stores. Just a ruined holiday and an appetite that never recovered.
But fear not Wegmans customer service was ready to help… by not helping at all.
Debra’s supervisor decided that despite the lamb already spoiling Christmas, the only way to issue a refund was to force me to bring the rotten, biohazard-level meat back into the store. Because nothing screams “excellent customer service” like demanding customers transport decomposing meat in their car days after a holiday disaster.
Photos? Nope. Receipt? Irrelevant. Common sense? Absolutely not. Apparently, the true Wegmans experience includes a mandatory humiliation ritual where you parade spoiled food through the store just to prove you didn’t imagine the smell.
So thank you, Wegmans Warrington, and a very special thank you to Debra’s supervisor, for transforming a quality issue into a full-blown customer punishment. Christmas dinner was ruined, and your solution was to make it worse.
I used to think Wegmans was premium. Turns out it’s just overpriced with policies stuck in the Stone Age.
Would not recommend unless you enjoy spoiled meat, ruiner holiday, and customer service that treats you like the problem.
Sue Cee
Colleen Saves Christmas!
We always enjoy Wegman’s cocktail crab claws as one of our 7 fishes on Christmas Eve. It is a family tradition for us. This year, the local store was out of the claws and wasn’t getting any more. I took a shot in the dark and emailed Colleen Wegman for help. Once she learned our situation, she turned us over to Mike DeCory, an executive in the meat and seafood departments. Mike was our super hero! He found us enough to include the claws in our annual feast. I can’t say enough how much my family appreciated all this help. It wasn’t just about the delicious crab. It was also about family and togetherness. Thank you Colleen and Mike for making our Christmas Eve Vigilia even more special.
Dan Gaffney
The layout, food quality & selection is 5 stars, BUT the imbeciles at the registers that put cans on top of bread, eggs at the bottom of the bag, and (I bring my own bags) frozen foods in the cloth bags & dry goods in the insulated bags... thanks, moron: you destroyed $200 worth of quality groceries. Seriously, Wegmans, your biggest weakness is that 30-50% of the cashiers are idiots.
Liztone Lemoa
I highly Recommend Wegman’s items.
Donna Incardone
Great employees and awesome store
Maike Gloger
Wegmans is a sponsor of the University of Wisconsin-Madison’s Food Research Institute, which has also funded experimenters to force-feed pregnant monkeys whipping cream contaminated with listeria. The mothers were then cut open and their babies, some of whom had been killed by the bacteria, were removed and dissected. In another test, experimenters injected mice with botulinum bacteria and waited for them to die.
Carolyn Portanova
Hands down my favorite grocery store. I’m so glad I have one so close! I can’t imagine doing my shopping anywhere else!
Rachel Fauna
Don’t buy from a grocery chain that supports animal abuse and testing where primates are force fed their own feces. Wegmans is a sponsor of the University of Wisconsin-Madison's Food Research Institute, which has also funded experimenters to force-feed pregnant monkeys whipping cream contaminated with listeria. The mothers were
then cut open and their babies, some of whom had been killed by the bacteria, were removed and dissected. In another test, experimenters injected mice with botulinum bacteria and waited for them to die.
Gwyn Anderson
I would love to recommend Wemans. But I Can Not until they start directing its funding away from cruel and useless tests on animals and join PETA’s Eat Without Experiments program.
Jackie Harrison
Wegmans I sure hope you're still coming to Charlotte, NC in 2026. I miss shopping in your stores.
Wegman’s is one of those grocery stores that raises the standards on luxury super markets. If you think Whole Foods Markets are the best you’ve probably never been to a Wegman’s. Their selection is even better and more exotic with offerings such as giant oversized soft pretzels stuffed with real crab meat and lobster meat sans the shells. Whole Foods Markets only wishes they had the freedom to offer such items. Aside from those special custom made foods they also offer all of the best organic produce and various other nationwide organic items plus they’re not too elite to offer things like Campbell’s soups and whatnot unlike WFM. You really get the best of both worlds from the luxury grocery stores world plus they’re plebeian regular grocery store shopping all available in one store.
Alva Cada
The sandwiches here are pretty good and the staff are great too. Would recommend you try them out and they have a great selection too.
torey Kaiser
Good for a grocery store pizza
albert espiritu
Just pick up what you need and get out. I could have spend more time and may end up picking up items you may just store in your refrigerator or food shelves.
Sebastian Castro
Like any other wegmans...still the best supermarket chain in area by far.
Wegmans Customer Service: Ruining Christmas, One Policy at a Time If you’re looking for a store that can single-handedly destroy Christmas and then make you work for the privilege of a refund, congratulations you’ve found Wegmans Customer Service. We purchased lamb, froze it properly, and prepared it the night before Christmas like normal, responsible adults. The moment it was opened, the smell was so violently putrid it ended Christmas dinner instantly. No exaggeration. No backup food. No open grocery stores. Just a ruined holiday and an appetite that never recovered. But fear not Wegmans customer service was ready to help… by not helping at all. Debra’s supervisor decided that despite the lamb already spoiling Christmas, the only way to issue a refund was to force me to bring the rotten, biohazard-level meat back into the store. Because nothing screams “excellent customer service” like demanding customers transport decomposing meat in their car days after a holiday disaster. Photos? Nope. Receipt? Irrelevant. Common sense? Absolutely not. Apparently, the true Wegmans experience includes a mandatory humiliation ritual where you parade spoiled food through the store just to prove you didn’t imagine the smell. So thank you, Wegmans Warrington, and a very special thank you to Debra’s supervisor, for transforming a quality issue into a full-blown customer punishment. Christmas dinner was ruined, and your solution was to make it worse. I used to think Wegmans was premium. Turns out it’s just overpriced with policies stuck in the Stone Age. Would not recommend unless you enjoy spoiled meat, ruiner holiday, and customer service that treats you like the problem.
Colleen Saves Christmas! We always enjoy Wegman’s cocktail crab claws as one of our 7 fishes on Christmas Eve. It is a family tradition for us. This year, the local store was out of the claws and wasn’t getting any more. I took a shot in the dark and emailed Colleen Wegman for help. Once she learned our situation, she turned us over to Mike DeCory, an executive in the meat and seafood departments. Mike was our super hero! He found us enough to include the claws in our annual feast. I can’t say enough how much my family appreciated all this help. It wasn’t just about the delicious crab. It was also about family and togetherness. Thank you Colleen and Mike for making our Christmas Eve Vigilia even more special.
The layout, food quality & selection is 5 stars, BUT the imbeciles at the registers that put cans on top of bread, eggs at the bottom of the bag, and (I bring my own bags) frozen foods in the cloth bags & dry goods in the insulated bags... thanks, moron: you destroyed $200 worth of quality groceries. Seriously, Wegmans, your biggest weakness is that 30-50% of the cashiers are idiots.
I highly Recommend Wegman’s items.
Great employees and awesome store
Wegmans is a sponsor of the University of Wisconsin-Madison’s Food Research Institute, which has also funded experimenters to force-feed pregnant monkeys whipping cream contaminated with listeria. The mothers were then cut open and their babies, some of whom had been killed by the bacteria, were removed and dissected. In another test, experimenters injected mice with botulinum bacteria and waited for them to die.
Hands down my favorite grocery store. I’m so glad I have one so close! I can’t imagine doing my shopping anywhere else!
Don’t buy from a grocery chain that supports animal abuse and testing where primates are force fed their own feces. Wegmans is a sponsor of the University of Wisconsin-Madison's Food Research Institute, which has also funded experimenters to force-feed pregnant monkeys whipping cream contaminated with listeria. The mothers were then cut open and their babies, some of whom had been killed by the bacteria, were removed and dissected. In another test, experimenters injected mice with botulinum bacteria and waited for them to die.
I would love to recommend Wemans. But I Can Not until they start directing its funding away from cruel and useless tests on animals and join PETA’s Eat Without Experiments program.
Wegmans I sure hope you're still coming to Charlotte, NC in 2026. I miss shopping in your stores.
Restaurantji Recommends
Wegman’s is one of those grocery stores that raises the standards on luxury super markets. If you think Whole Foods Markets are the best you’ve probably never been to a Wegman’s. Their selection is even better and more exotic with offerings such as giant oversized soft pretzels stuffed with real crab meat and lobster meat sans the shells. Whole Foods Markets only wishes they had the freedom to offer such items. Aside from those special custom made foods they also offer all of the best organic produce and various other nationwide organic items plus they’re not too elite to offer things like Campbell’s soups and whatnot unlike WFM. You really get the best of both worlds from the luxury grocery stores world plus they’re plebeian regular grocery store shopping all available in one store.
The sandwiches here are pretty good and the staff are great too. Would recommend you try them out and they have a great selection too.
Good for a grocery store pizza
Just pick up what you need and get out. I could have spend more time and may end up picking up items you may just store in your refrigerator or food shelves.
Like any other wegmans...still the best supermarket chain in area by far.
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