Wendy's

1951 Buffalo Rd, Rochester
(585) 247-1792

Recent Reviews

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Alina Zhuk

basically this rude guy was like pushing the chairs in well me and my friend were waiting for me father and my dad was out the window telling us “ come here” making the signal and the guy thought it was for him and my dad corrected signaling no them and mrs rude was like ok go home then and was laughing like sorry the world doesn’t revolve around you like please and the lady at front was just giving attitude sorry i ask if u had sweet and sour sauce and there were talking about people in the store talking crap so yeah wtv but food was good.

Atmosphere: 1

Food: 4

Service: 1

gleb

My friends dad was out the window saying “let’s go” and the worker was like me?? And he was like no and pointed at me and my friend and he was like “okay then go home” sorry mr attitude holy

Ruby

Ok could be better.employees could use a Lil more training when taking orders.9

Atmosphere: 3

Food: 4

Service: 3

whitstorm

Just the worst, window customer service.
Horrible attitude and takes very long time to prepare the meals

Atmosphere: 1

Food: 1

Service: 1

Dyana Planteny

I didn’t get what I ordered. The lemonade tastes like it came from a machine that wasn’t cleaned in months. Absolutely disgusting

Atmosphere: 1

Food: 1

Service: 1

Debbie Bell

I can't believe this Wendy's is still in business! They never get my order right! I use Door Dash sometimes because my daughter wants Wendy's! The last three times I have ordered a cheese baked potato! And they have given me cheese fries instead! Door Dash gave me a refund the fiirst two times but the third they didn't! How do they get away with this?

Atmosphere: 1

Food: 1

Service: 1

John Gonzalez

This place is truly disturbing and disgusting employees in the back cursing spitting in trash can , coughing and all while working around food I stood in line for 20 min with no one in front of me all because they were talking about who had hours already I asked for someone to take my order and they blatantly ignored me I will never return to any Wendy’s again disgusting!

Atmosphere: 1

Food: 1

Service: 1

Aleia Sanspree

Literal worst service. Basically just tossed the bag out the window while talking and laughing with another employee. Food was cold. Like I get it’s Wendy’s but basic customer service is non existent.

Atmosphere: 1

Food: 1

Service: 1

Human Beatbox Machine

Just waited over 30 minutes for 6 chicken nuggets how I even let this happen they forget my order clearly and didnt accommodate in anyway they know they left me sitting here these guys are clearly miserable and taking it out on customers by moving super slow purposely not hard workers

Atmosphere: 1

Food: 1

Service: 1

Caitlin Bilancia

I have never had such a sad salad that was one day away from going bad. The chili was anemic and the meat tasted old. The fries were cold and floppy. We asked for ghost pepper ranch sauce but got honey mustard. The drive thru was busy but we ordered through the app. At least the frosty was chocolate and frozen. Never coming back to this location. Pray we don't get sick from this.

Atmosphere: 2

Food: 1

Service: 1

Keila Williams

I visited Wendy's this tonight around 7:50pm, waited at drive thru for 20 minutes. Finally got to order my food, then waited another 10mins behind two cars. Got to the window and the person at the cash register started talking with the person who put the bag with food on counter, I'm not sure what happened, maybe the person had the wrong order, the young lady at the register took her dirty hands, fingernails nasty and black, placed in the bag with food. This is why people get sick at these places the staff is unsanitary, no gloves, no hand sanitizer, no soap or water. Very nasty! I drove off from the window because I will NEVERRRRR eat from someone who is touching my food with nasty hands, and fingernails. Wendy's get your crew cleaned up.

Atmosphere: 1

Food: 1

Service: 1

Alice Dillard

My order is never correct. They wait time is ridiculous. Wasted my half hour lunch waiting for the incorrect order?!?!, Never again

Atmosphere: 1

Food: 1

Service: 1

Joseph George

My double was miss lettuce fries were old and cold

Atmosphere: 2

Food: 3

Service: 2

Kevin Jenkins

Do not, I repeat DO NOT, go there for breakfast! Doors do not open till 8am ( even though the sign says 6:30am. You will wait about 15-20 minutes for your order, and that is on a mobile order! Two cars had already pulled off in front of me, leaving their food since it took so long. And there were only three cars there the entire time INCLUDING ME!!! Sandwich was cold and look disgusting to be freshly made. They had to replace my orange juice with a root beer since they were all out. I haven't been there in a long time and thought things have change. Apparently not. Please, do not eat this location! They should be reported for their unprofessional service and horrible food. They need to be shut down!

Atmosphere: 1

Food: 1

Service: 1

Zach

If I could give 0 stars I WOULD

Atmosphere: 1

Food: 1

Service: 1

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