The place is a joke. No such thing as fast food here.
Atmosphere: 1
Food: 4
Service: 1
Austin Ridge
Unfortunately I cannot recommend this location for a family dine-in experience. Today at approximately 4:30pm myself, my 14 month old and my 11 year old ordered a simple order of a thin mint frosty, biggie bag, and some of the new saucy wings. The cashier was new and made some mistakes with the order….after 10 minutes of waiting I checked in on my order and it looks like it wasn’t started and one item was missing. Not the end of the world, but what shocked me was the shift lead/manager’s use of profanity to her staff while in earshot of my children was appalling. While it’s fast food it is still supposed to be family friendly and with the language being used at the counter it was more like a 1:30am bar experience. I’ll still go there for drive-thru but will never have my children dine in there again.
Atmosphere: 2
Food: 5
Service: 3
Eric Rodak
Worst Wendy’s location. I never usually eat fast food..thanks for the reminder why
Atmosphere: 1
Food: 1
Service: 1
Mike Sutton
They denied service to my 4 year old and myself. After a 15 minute wait to order, the employee spoke over me, claimed she couldn't hear me, and then refused us service when I asked her to slow down and stop speaking over me.
When I pulled up to the window, they complained that I was blocking the line. I did not wait for the police because my 4 year old was yelling about being hungry from the back seat.
Atmosphere: 1
Food: 1
Service: 1
Autumn Jean
Went twice in past 2 days. Won't be going to any other Wendy's. These people are very nice and professional both times going here the food was steaming hot and fresh!! Never been here for the night crew but I'm going to stick to the morning and lunch crew people
Atmosphere: 5
Food: 5
Service: 5
Tina Close
Took my 9 year old daughter for lunch today and the employees were arguing while we were waiting for our food. Once we sat down with our food the one employee came storming into the dining area and started throwing anything and everything she could get her hands on and slammed the online order bins to the ground. It took 4 other employees about three minutes to force her out the door. It was an awful experience that my child should not have witnessed, and we ended up leaving as soon as she was removed because I was not sticking around with my child Incase she returned. The service there has always been pretty poor but this incident does it for me and we won’t ever go back.
Andre Larkin
Best and the food was fresh!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Nuggets, Chili, Wendy's Hot & Crispy Fries
Big Tim
I like this location. Food is always good and. Service is friendly and gast.
Atmosphere: 5
Food: 5
Service: 5
Julia Holmes
Last week, I came to the Buffalo Rd Wendy’s to order for my family of four. When I checked my receipt, there were only three things and one of them not right. They told me that they couldn’t give provide me a refund. I said no problem, I just wanted the correct food. They did that a gave me a Free Combo card to be used next time. Tonight, I go with my family to order after lacrosse- 4 meals once again. When it’s time to check out, I give my CC and the free combo card. She returns me my card and no receipt and doesn’t say anything. I check my account, and sure enough I was charged the entire full amount. Mind you, they also kept the free card. Whole I pulled up to wait for out food, a young man came out to give another car their food- I asked if he could get me my receipt. The manager came out and said it was my fault for not using the card correctly and that I should have told them in the speaker that it was my intention to use it. I asked why I also wasn’t provided a receipt and why the young lady didn’t tell me that and just took the card? He said it was her fault for not explaining that. He just kept saying it wasn’t policy to give refunds. I said I didn’t want a refund, I wanted one free combo. This was the second error in two weeks and you’re blaming me. If I was told that I had to mention the card at the time of order, I would have done that. He was being very confrontational and kept cutting us off while we were speaking. He just dismissed us and told us to call his boss and provided me his phone number. That is so over the top and unnecessary. I just wanted to use the card you provided me for my family. And by the time we got home, our food was cold. The total was $48.34
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Wendy's Hot & Crispy Fries
Matthew Holmes
Terrible. Save yourself the time. Second time we were here recently. Last time they messed up our order (order had multiple mistakes including wrong size drink, wrong type of drink, completely wrong meal, missing fries) and took over 20 minutes to correct. We were given a free combo coupon from the supervisor so we decided to try again this time and use that. Ordered 4 meals, gave the cashier the coupon, paid for the order (never given a receipt) and were told to pull up. We pulled up and asked for a receipt and about the coupon to make sure it was applied. We were charged for everything and no mention about the coupon. The “GM” came out and told us we didn’t use it correctly and should have told them before we ordered. This was never explained to us. They said when we handed them the coupon they didn’t know what we wanted to use it for (couldn’t have been for a free meal like the coupon states, right!?), but they also never asked about the coupon at all. Asked for a refund for the one meal and were told they couldn’t do that. Asked for a refund for the whole thing and told the same thing. Best he could do is give us a free meal next visit (that’s what we were trying to do this time!). The GM was not helpful, kept trying to blame us, and kept interrupting me and cutting me off while talking. Very frustrating situation overall and made worse after speaking to him. I was given the number of his boss apparently, so will reach out, but doubt that will be helpful. Not to mention, just under $50 for two adults and two kids for fast food is crazy. It’s a convenient location for us but don’t think we’ll be going back.
tell me how the hell you gonna forget my frosty, burger, and nuggets. genuinely hope anyone involved in my order stubs the hell out of their pinky toe
Atmosphere: 1
Food: 2
Service: 1
Jose Negron
Tried drive thru a few times and still one of the rudest Wendy’s I’ve been to.
Atmosphere: 1
Food: 1
Service: 1
Nadine Mcafee
Waited twenty minutes with 3 cars in front of us. They only would take an order once the car in front would drive away in order to not have cars on the timer. Food was cold, employee called my husband "boss."
Food: 2
Service: 1
Mike J Womack
This is hands down the worst fast food restaurant ever. I wouldn’t recommend a rat eat there. The night crew is bad. They really need to change management.
The place is a joke. No such thing as fast food here.
Atmosphere: 1
Food: 4
Service: 1
Unfortunately I cannot recommend this location for a family dine-in experience. Today at approximately 4:30pm myself, my 14 month old and my 11 year old ordered a simple order of a thin mint frosty, biggie bag, and some of the new saucy wings. The cashier was new and made some mistakes with the order….after 10 minutes of waiting I checked in on my order and it looks like it wasn’t started and one item was missing. Not the end of the world, but what shocked me was the shift lead/manager’s use of profanity to her staff while in earshot of my children was appalling. While it’s fast food it is still supposed to be family friendly and with the language being used at the counter it was more like a 1:30am bar experience. I’ll still go there for drive-thru but will never have my children dine in there again.
Atmosphere: 2
Food: 5
Service: 3
Worst Wendy’s location. I never usually eat fast food..thanks for the reminder why
Atmosphere: 1
Food: 1
Service: 1
They denied service to my 4 year old and myself. After a 15 minute wait to order, the employee spoke over me, claimed she couldn't hear me, and then refused us service when I asked her to slow down and stop speaking over me.
When I pulled up to the window, they complained that I was blocking the line. I did not wait for the police because my 4 year old was yelling about being hungry from the back seat.
Atmosphere: 1
Food: 1
Service: 1
Went twice in past 2 days. Won't be going to any other Wendy's. These people are very nice and professional both times going here the food was steaming hot and fresh!! Never been here for the night crew but I'm going to stick to the morning and lunch crew people
Atmosphere: 5
Food: 5
Service: 5
Took my 9 year old daughter for lunch today and the employees were arguing while we were waiting for our food. Once we sat down with our food the one employee came storming into the dining area and started throwing anything and everything she could get her hands on and slammed the online order bins to the ground. It took 4 other employees about three minutes to force her out the door. It was an awful experience that my child should not have witnessed, and we ended up leaving as soon as she was removed because I was not sticking around with my child Incase she returned. The service there has always been pretty poor but this incident does it for me and we won’t ever go back.
Best and the food was fresh!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Nuggets, Chili, Wendy's Hot & Crispy Fries
I like this location. Food is always good and. Service is friendly and gast.
Atmosphere: 5
Food: 5
Service: 5
Last week, I came to the Buffalo Rd Wendy’s to order for my family of four. When I checked my receipt, there were only three things and one of them not right. They told me that they couldn’t give provide me a refund. I said no problem, I just wanted the correct food. They did that a gave me a Free Combo card to be used next time. Tonight, I go with my family to order after lacrosse- 4 meals once again. When it’s time to check out, I give my CC and the free combo card. She returns me my card and no receipt and doesn’t say anything. I check my account, and sure enough I was charged the entire full amount. Mind you, they also kept the free card. Whole I pulled up to wait for out food, a young man came out to give another car their food- I asked if he could get me my receipt. The manager came out and said it was my fault for not using the card correctly and that I should have told them in the speaker that it was my intention to use it. I asked why I also wasn’t provided a receipt and why the young lady didn’t tell me that and just took the card? He said it was her fault for not explaining that. He just kept saying it wasn’t policy to give refunds. I said I didn’t want a refund, I wanted one free combo. This was the second error in two weeks and you’re blaming me. If I was told that I had to mention the card at the time of order, I would have done that. He was being very confrontational and kept cutting us off while we were speaking. He just dismissed us and told us to call his boss and provided me his phone number. That is so over the top and unnecessary. I just wanted to use the card you provided me for my family. And by the time we got home, our food was cold. The total was $48.34
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Wendy's Hot & Crispy Fries
Terrible. Save yourself the time. Second time we were here recently. Last time they messed up our order (order had multiple mistakes including wrong size drink, wrong type of drink, completely wrong meal, missing fries) and took over 20 minutes to correct. We were given a free combo coupon from the supervisor so we decided to try again this time and use that. Ordered 4 meals, gave the cashier the coupon, paid for the order (never given a receipt) and were told to pull up. We pulled up and asked for a receipt and about the coupon to make sure it was applied. We were charged for everything and no mention about the coupon. The “GM” came out and told us we didn’t use it correctly and should have told them before we ordered. This was never explained to us. They said when we handed them the coupon they didn’t know what we wanted to use it for (couldn’t have been for a free meal like the coupon states, right!?), but they also never asked about the coupon at all. Asked for a refund for the one meal and were told they couldn’t do that. Asked for a refund for the whole thing and told the same thing. Best he could do is give us a free meal next visit (that’s what we were trying to do this time!). The GM was not helpful, kept trying to blame us, and kept interrupting me and cutting me off while talking. Very frustrating situation overall and made worse after speaking to him. I was given the number of his boss apparently, so will reach out, but doubt that will be helpful. Not to mention, just under $50 for two adults and two kids for fast food is crazy. It’s a convenient location for us but don’t think we’ll be going back.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
tell me how the hell you gonna forget my frosty, burger, and nuggets. genuinely hope anyone involved in my order stubs the hell out of their pinky toe
Atmosphere: 1
Food: 2
Service: 1
Tried drive thru a few times and still one of the rudest Wendy’s I’ve been to.
Atmosphere: 1
Food: 1
Service: 1
Waited twenty minutes with 3 cars in front of us. They only would take an order once the car in front would drive away in order to not have cars on the timer. Food was cold, employee called my husband "boss."
Food: 2
Service: 1
This is hands down the worst fast food restaurant ever. I wouldn’t recommend a rat eat there.
The night crew is bad. They really need to change management.
Love the 🍓 frosty
Atmosphere: 5
Food: 5
Service: 5
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