This is the worst place I've ever been to, the service is the worst, the coffee is the worst of the little that they actually served me, more than half of it was foam, the worst of the chain
Liana P.
I usually order a vanilla cold brew with sweet cold foam and it's my favorite drink ever.. however I tried this location today and although the staff was very friendly and fixed my drink because it was originally Made black, this tastes nothing like the vanilla cold brew with sweet cold foam I get from the Dunkin in west hempstead. This one is very bitter and has almost no taste at all. There's also barely any sweet cold foam. It looks and tastes like a regular iced coffee flavored vanilla.
Andrew Fernandez
Awful service, only 1 person ahead of me, I ordered a ice coffee, and they forgot to make it!! Had to remind them, took so long in making I had to run out cause my train was coming.
Crystal S.
Theres a tall girl who works there by the name of Crystal and every time my family and I order a drink and she makes it, it is amazing! We always look for her to make our drinks when we order but she isnt always there. 5 stars for crystal
Kevin M.
Absolutely incompetent staff who cannot understand a slightly customized drink, guaranteed to come out the opposite way in which you requested it to. I almost never have to send back any food or drinks anywhere I go yet have had to every time here. A couple of the employees are also unbelievably slow as well which is not in line with the Dunkin culture. Do yourself a favor and drive the extra minute to the next location until this one hires competent employees!!
Lou
They ran out of donuts. How does Dunkin Donuts run out of donuts?
Michael C.
Came back recently to order a breakfast sandwich and have to say, much better product than the two previous visits. Solid 4 stars.
Nicole P.
I come here somewhat frequently on my way to work. The service is usually fairly quick. Today, however, there was only one employee on the cash register and making coffee at 6:50 a.m. resulting in a 10 minute wait with only two people in front of me. During my extended time here, I saw a roach crawling on the back wall. Gross. Save yourself and find another coffee spot.
June F.
I went to this DD several times and never had any issues. Today I got my standard large drench vanilla coffee and a chocolate donut that had chopped pretzels on it. My order was correct and the service was good.
Lesley O.
One would think that a Dunkin is a Dunkin and yet that is not true. This specific location is very difficult if you are driving because there is virtually no parking at the train station or on the street. Once you can find a parking spot, then you are definitely going to wait on a long line. The service is relatively slow here which is surprising since this location serves people who are transient having to get on the LIRR within a certain amount of time. The coffee was good but not exactly how it tastes everywhere else I order a large coffee with almond milk. I will refrain from stopping at this location in the future since there are so many other locations.
This is my go-to dunkin! I've never had an issue here! Everyone is friendly, its clean, and you're in and out! They never keep you waiting, there are always more than enough people working there so that the same person taking the orders isn't also running back and forth making the drinks. It's also super convenient being located just a few feet away from the RVC LIRR train stairs. Honestly, if you come here just three or four consecutive times, they pretty much already know what you're going to order. Great place, great staff!
Matt F.
Like this place, they make a good coffee and breakfast sandwich cheap. Can park right in the train station on weekends. Tiny place though, annoying line situation where it's unclear where to wait once you've ordered. Constantly feel like I'm in everyone's way after I've ordered. Gets packed on weekday mornings as it is right next to RVC LIRR stop, so build in a few extra minutes if that is when you plan to go.
Kayla A.
This place has really gone down hill in the last 6 months where customer service is concerned. It takes forever to get the simplest coffee and many of the employees move at the speed or sloth like they can't be bothered to work. They are often gossiping at work which wouldn't be a problem except they can't make a cup of coffee while they are doing it and often make customers wait while they talk s**t about people, including customers. Today was the deal breaker with a newer employee who had a hard time hearing an order was a smoothie and it had to be repeated to her 7 separate times before the customer was ready to give up.
Cat E.
What happened to the old staff? The new employees all seem extra rude and not too attentive. When I asked for almond milk, which I get in my coffee here all the time, I was literally screamed at. Ordered specifically a LITTLE splash of skim milk in my coffee instead, I was poured basically a cup of milk and a splash of coffee. Gross. Last time stopping by here, it's gone downhill- I used to be a regular.
joe j.
This place has some issues. Dirty dirty dirty. The latest batch of employees either hate their job or can barely speak English to understand a drink order. Don't order anything toasted cause their machine toasts a bagel as well as a microwave does. It makes everything rock hard or "instant stale". The new Manger who was brought in to make the place better isn't cutting it. Zero interaction with the customers. Lots of room for improvement at this location. It's a shame to see what's happend to this location over the past 3 years.
This is the worst place I've ever been to, the service is the worst, the coffee is the worst of the little that they actually served me, more than half of it was foam, the worst of the chain
I usually order a vanilla cold brew with sweet cold foam and it's my favorite drink ever.. however I tried this location today and although the staff was very friendly and fixed my drink because it was originally Made black, this tastes nothing like the vanilla cold brew with sweet cold foam I get from the Dunkin in west hempstead. This one is very bitter and has almost no taste at all. There's also barely any sweet cold foam. It looks and tastes like a regular iced coffee flavored vanilla.
Awful service, only 1 person ahead of me, I ordered a ice coffee, and they forgot to make it!! Had to remind them, took so long in making I had to run out cause my train was coming.
Theres a tall girl who works there by the name of Crystal and every time my family and I order a drink and she makes it, it is amazing! We always look for her to make our drinks when we order but she isnt always there. 5 stars for crystal
Absolutely incompetent staff who cannot understand a slightly customized drink, guaranteed to come out the opposite way in which you requested it to. I almost never have to send back any food or drinks anywhere I go yet have had to every time here. A couple of the employees are also unbelievably slow as well which is not in line with the Dunkin culture. Do yourself a favor and drive the extra minute to the next location until this one hires competent employees!!
They ran out of donuts. How does Dunkin Donuts run out of donuts?
Came back recently to order a breakfast sandwich and have to say, much better product than the two previous visits. Solid 4 stars.
I come here somewhat frequently on my way to work. The service is usually fairly quick. Today, however, there was only one employee on the cash register and making coffee at 6:50 a.m. resulting in a 10 minute wait with only two people in front of me. During my extended time here, I saw a roach crawling on the back wall. Gross. Save yourself and find another coffee spot.
I went to this DD several times and never had any issues. Today I got my standard large drench vanilla coffee and a chocolate donut that had chopped pretzels on it. My order was correct and the service was good.
One would think that a Dunkin is a Dunkin and yet that is not true. This specific location is very difficult if you are driving because there is virtually no parking at the train station or on the street. Once you can find a parking spot, then you are definitely going to wait on a long line. The service is relatively slow here which is surprising since this location serves people who are transient having to get on the LIRR within a certain amount of time. The coffee was good but not exactly how it tastes everywhere else I order a large coffee with almond milk. I will refrain from stopping at this location in the future since there are so many other locations.
Restaurantji Recommends
This is my go-to dunkin! I've never had an issue here! Everyone is friendly, its clean, and you're in and out! They never keep you waiting, there are always more than enough people working there so that the same person taking the orders isn't also running back and forth making the drinks. It's also super convenient being located just a few feet away from the RVC LIRR train stairs. Honestly, if you come here just three or four consecutive times, they pretty much already know what you're going to order. Great place, great staff!
Like this place, they make a good coffee and breakfast sandwich cheap. Can park right in the train station on weekends. Tiny place though, annoying line situation where it's unclear where to wait once you've ordered. Constantly feel like I'm in everyone's way after I've ordered. Gets packed on weekday mornings as it is right next to RVC LIRR stop, so build in a few extra minutes if that is when you plan to go.
This place has really gone down hill in the last 6 months where customer service is concerned. It takes forever to get the simplest coffee and many of the employees move at the speed or sloth like they can't be bothered to work. They are often gossiping at work which wouldn't be a problem except they can't make a cup of coffee while they are doing it and often make customers wait while they talk s**t about people, including customers. Today was the deal breaker with a newer employee who had a hard time hearing an order was a smoothie and it had to be repeated to her 7 separate times before the customer was ready to give up.
What happened to the old staff? The new employees all seem extra rude and not too attentive. When I asked for almond milk, which I get in my coffee here all the time, I was literally screamed at. Ordered specifically a LITTLE splash of skim milk in my coffee instead, I was poured basically a cup of milk and a splash of coffee. Gross. Last time stopping by here, it's gone downhill- I used to be a regular.
This place has some issues. Dirty dirty dirty. The latest batch of employees either hate their job or can barely speak English to understand a drink order. Don't order anything toasted cause their machine toasts a bagel as well as a microwave does. It makes everything rock hard or "instant stale". The new Manger who was brought in to make the place better isn't cutting it. Zero interaction with the customers. Lots of room for improvement at this location. It's a shame to see what's happend to this location over the past 3 years.