Philly Pretzel Factory

So friendly. I had heart pretzels made for a special occasion. Needed them by 10am and they were ready!! Thank you so much. They were the perfect finishing touch we needed.

Very nice owner !
Tried the garlic honey pretzel is so good

Atmosphere: 5

Food: 5

Service: 5

I've used Rocky Point Pretzel several times for parties. Everything is delicious!! The owner is so nice. He created a diamond ring pretzel for my daughters engagement party and it came out great!! I highly recommend Rocky Point Pretzel!

Atmosphere: 5

Food: 5

Service: 5

Pretzels are amazing and super soft! The workers are always so nice and helpful!

Atmosphere: 5

Food: 5

Service: 5

When I buy some pretzel and take it’s home and than put in the freezer and in the next 2 day I take out and put it’s in the microwave for 4 sec it’s so hot and soft to eat
Rocky point philly pretzel store have the BEST PRETZEL in the town????❤️❤️❤️❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: SM - Brownie Batter, Pepperoni Melt, SM - Spicy Mustard, SM - Cinnamon Dip, 25 Crowd Pleaser, Party Tray - Mini Dogs & Rivets, Large Rivet Tray, 5 Pretzels, SM - Honey Mustard, Rivet Bucket

Normally not one to review but I’m hoping I can save another family some money. Tonight me and my family went here for the first time since we recently moved to Miller Place. I heard good things and wanted to try them out despite the reviews I’ve read. Well let me tell you, the three workers in there were miserable, they couldn’t be bothered to explain anything to us. We ended up getting the family deal and the ENTIRE large bucket of pretzels were salt-less, stale, hard as a rock, and tasted like it’s been sitting out all week long under the warmer. The Phillycheese bites were horrible and had hard pieces of something (maybe bone?) inside them, the hotdog bites were ok but definitely not tasty, they replaced some of the hotdog bite with pickle pretzels because they didn’t have enough made and omfg they were so SPICY! My poor five year old was in tears. Last but not least the cheese sauce was thick like it’s been sitting for days and the taste was so displeasing. Definitely will not be returning, what a waste of 40$.

Atmosphere: 1

Food: 1

Service: 2

I ordered hot dog bites n the cheese steak bites, they were horrible, hard as a rock n seem like they been sitting in the warmer 4 2 days, I’m lucky I didn’t break a tooth, will never go back or recommend, try having fresh food please, this franchise won’t last long

Atmosphere: 5

Food: 1

Service: 5

Always quick and friendly service! Absolutely love their pretzels and varieties. The specials are a bonus!

Atmosphere: 5

Food: 5

Service: 5

For a chain it's better than most. Plenty of variety in dipping sauces, even some you wouldn't think of. The quality is to be expected from a frozen cook type of place. All in all, for a snack place, it's good. I just learned that they DO have pretzel dogs made with sweet Italian sausage. Most likely my next order next month.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Rivet Bucket

Have ordered multiple times, large orders for delivery to a local hospital. Every time the pretzels are amazingly fresh and baked to perfection.The owner Nick goes above and beyond every time.

Atmosphere: 5

Food: 5

Service: 5

Terrible management. The place was packed and every single persons order they could not locate, or it was not ready, or never received. Owner just stands around telling the overworked stressed out counter people to relax. A real good owner would step in and make sure the workflow was ensuring things were easily flowing.

Atmosphere: 1

Food: 2

Service: 1

A shout-out to Nick and his staff. Tasty soft Pretzels!I would add that for all of you who have given negative reviews, may I suggest that you first contact the store first to try to resolve your dissatisfaction before you go on an online rant?

Atmosphere: 5

Food: 5

Service: 5

Ordered 2 orders of pretzel hot dogs and the pretzel dough was extremely raw. Could not eat.

I’m addicted.

Thank you for that platter I purchased today for my custodial team at centereach high school , sorry for the confusion in ordering but I am a virgin customer lol , hope to be a regular thanks again to your staff