After this incident, they really took ownership The owner/manager personally called me and corrected the mistake and was very courteous. Even offered to make me another cake for free. I will be going back again to the store and recommend it to other people as well.
I had ordered a cake from this bakery and needed a gluten free item as well on the side . When I called to order they had confirmed that they always have gluten free cookies available, but when I got there this morning, I was told they were out . Also the person who packed the cake, just closed the box with a tiniest pieces of tape, no string etc. even though I had seen her pack another lady boxes with tones of string . Needless to say by the time I got to my place, the box was all open making it difficult to carry. When asked for a bag, I was told the box is not going to fit in any of the bags. There was absolutely zero effort for a good customer service. Never ordering anything from them again.
Atmosphere: 4
Food: 4
Service: 5
J M Hagedorn
I get all my bagels, egg sandwiches, pastries and cakes from here. The donuts are spectacular.
Jim S.
Delicious Italian and Holiday Cookie Assortments!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Conan
Wow! They made the cake I ordered taste better than I could have imagined!!! We needed a pink colored cake made with out food dye.. they were the only bakers who knew what to do!! On my way there for more goodies right now, can't wait.
Atmosphere: 5
Food: 5
Service: 5
Candy Casey
They had the struffoli i was searching for! Counterlady was an absolute doll!
Atmosphere: 5
Food: 5
Service: 5
jimm d
Great people great bakery 👍
Atmosphere: 5
Food: 5
Service: 4
Noelle Milillo
10/10 service! The sandwiches here are impeccable! Been coming here for a while now to get my turkey and cheeses! The Rachel is another favorite of mine! Y’all gotta try them!
Atmosphere: 5
Food: 5
Service: 5
JESS DESERIO
Great place, all homemade delicious desserts
Ömer Kılınç
Quality and variety
Atmosphere: 5
Food: 5
Service: 5
Sean McNamee
Good egg sandwich, except they never fully cut them, and always add ketchup to the sandwich that I don't want it on
Possibly the best donuts I’ve ever had and the guy that helped us couldn’t have been more polite and helpful.
Atmosphere: 5
Food: 5
Service: 5
Nikki U
Beyond disappointed with my bagel this morning. Nothing like looking forward to a fresh bagel before work and u open and find this.…BURNT. Who in the right mind would think it’s ok to wrap and serve this to a customer. I would understand if it’s towards the end of the day, the employee is tired and what not but seriously it’s 6:15am, the bakery opens at 6. Waste of money and my time this morning. Very disappointed!!!!
Food: 1
David Gale
Great doughnuts and bagels!
Brandon Kinkade
From breakfast sandwiches to fresh pastries. Everything has been top notch. The Cheese Danish took me right back to my childhood.
After this incident, they really took ownership The owner/manager personally called me and corrected the mistake and was very courteous. Even offered to make me another cake for free. I will be going back again to the store and recommend it to other people as well.
I had ordered a cake from this bakery and needed a gluten free item as well on the side . When I called to order they had confirmed that they always have gluten free cookies available, but when I got there this morning, I was told they were out . Also the person who packed the cake, just closed the box with a tiniest pieces of tape, no string etc. even though I had seen her pack another lady boxes with tones of string . Needless to say by the time I got to my place, the box was all open making it difficult to carry. When asked for a bag, I was told the box is not going to fit in any of the bags. There was absolutely zero effort for a good customer service. Never ordering anything from them again.
Atmosphere: 4
Food: 4
Service: 5
I get all my bagels, egg sandwiches, pastries and cakes from here. The donuts are spectacular.
Delicious Italian and Holiday Cookie Assortments!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Wow! They made the cake I ordered taste better than I could have imagined!!! We needed a pink colored cake made with out food dye.. they were the only bakers who knew what to do!! On my way there for more goodies right now, can't wait.
Atmosphere: 5
Food: 5
Service: 5
They had the struffoli i was searching for! Counterlady was an absolute doll!
Atmosphere: 5
Food: 5
Service: 5
Great people great bakery 👍
Atmosphere: 5
Food: 5
Service: 4
10/10 service! The sandwiches here are impeccable! Been coming here for a while now to get my turkey and cheeses! The Rachel is another favorite of mine! Y’all gotta try them!
Atmosphere: 5
Food: 5
Service: 5
Great place, all homemade delicious desserts
Quality and variety
Atmosphere: 5
Food: 5
Service: 5
Good egg sandwich, except they never fully cut them, and always add ketchup to the sandwich that I don't want it on
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
Seems busy in the morning and on holidays. The pastries were good.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Assorted Cookies, Carrot Cake, Cake
Possibly the best donuts I’ve ever had and the guy that helped us couldn’t have been more polite and helpful.
Atmosphere: 5
Food: 5
Service: 5
Beyond disappointed with my bagel this morning. Nothing like looking forward to a fresh bagel before work and u open and find this.…BURNT. Who in the right mind would think it’s ok to wrap and serve this to a customer. I would understand if it’s towards the end of the day, the employee is tired and what not but seriously it’s 6:15am, the bakery opens at 6. Waste of money and my time this morning. Very disappointed!!!!
Food: 1
Great doughnuts and bagels!
From breakfast sandwiches to fresh pastries. Everything has been top notch.
The Cheese Danish took me right back to my childhood.
Atmosphere: 5
Food: 5
Service: 5
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