am writing to express my disappointment following my recent visit to your Dunkin' Donuts location. This was my first time visiting this establishment, and I was accompanied by my niece, who has special needs. Unfortunately, our experience was deeply upsetting. My niece placed her order and politely asked for a receipt. The employee behind the counter did not acknowledge her request, nor did she show any sign of courtesy or professionalism. It appeared she did not realize I was with my niece, and her behavior was dismissive and disrespectful. Only after it became clear that I was accompanying my niece did another employee—who was very kind and professional—acknowledge us. Sadly, the original employee continued to ignore my own request for a receipt and chose instead to use her phone while we waited. When I asked for a straw, she responded in another language and laughed, which felt intentionally disrespectful and inappropriate. This experience left me feeling disheartened, especially given the vibrant and diverse neighborhood I grew up in. It’s unfortunate to see such poor customer service and a lack of basic decency in a community I care about. While I generally prefer to address concerns directly, the nature of this interaction has led me to consider filing a report with the Better Business Bureau. At the very least, I hope this feedback will prompt management to review staff conduct and ensure all customers especially those with disabilities and races are treated with dignity and respect. Regrettably, I will not be returning to this location, nor can I recommend it to others based on this experience.
Atmosphere: 1
Food: 1
Service: 1
Nadia Waly
We work in really close to this Dunkin and they make the best frozen coffee with vanilla swirl! The other Dunkin’s make it sour but this Dunkin knows how to make the best sweet vanilla coffee! Reminds me and my sister of the old Dunkin Colatta or whatever they used to call it! It’s so good and the people here are really kind to us!
Atmosphere: 5
Food: 5
Service: 5
amangll
Bathroom door doesn’t lock and no soap in the bathroom!!
Charles M
Coffee is like hot water . No taste. And their environmental cup, the lid always falls off . It's not good when you're holding boiling water .
Ivan Hu
While purchasing a chocolate with sprinkles at the checkout counter, I witnessed the female cashier engage in inappropriate food handling procedures. Specifically, After scratching his head, the cashier took a donut. This behavior raises serious concerns regarding: Failure to follow basic hygiene protocols,Potential contamination risks from hair/scalp particles
Nidhi Sharma
The lady over there is very unprofessional and give me wrong order and top of it she charge me again for new one and telling me i order it wrong. i didn’t like the service.
Robert Palumbo
The coffee was good but they forgot to add blueberry to the coffee which is my favorite.
Atmosphere: 4
Food: 4
Service: 4
Esther Liang
This place is horrible. Ordered 16 glazed donuts for a party and 5 breakfast wraps for a party. Waited 2 hours and no good. Asked them and they said I didn’t order. I showed theme my purchase history but they told me to leave
Carla Machuca
They can’t even get one drink order right took 15 minutes just to get one large drink come on
Charged 10 bucks for breakfast sandwich and coffee when they have a combo for the same items for 6 bucks. Woman was talking fast in thick accent and claimed she asked if I wanted combo. Dishonest will not be coming back.
Atmosphere: 3
Food: 3
Service: 1
Drew h
I ordered online, and there was a small hiccup reading the online Dunkin app order, but the drinks were good. The food was just sadly incorrect. We ordered pumpkin flavor munchkin and glazed chocolate munchkin, but only got glazed. Still had a great experience and staff was very friendly thank you.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Croissant, Maple Sugar Bacon Breakfast Sandwich, Bacon Egg and Cheese
Jose Llancao
Good Coffee and very delicious
Atmosphere: 5
Food: 5
Service: 5
Yaina Fernandez
My favorite of all
Atmosphere: 4
Food: 4
Service: 4
Ting He
I recently had a very disappointing experience at this location. If I could give zero stars, I would. The customer service was terrible. A lady with eyeglasses, who claimed to be the manager, was vulgar and unprofessional. She started screaming and yelling at my kids for no apparent reason, which was entirely uncalled for. When I approached her to address the situation calmly, she dismissed my concerns and continued her unprofessional behavior. This is not how customers should be treated, and it left my family and me feeling very uncomfortable and upset. I hope the management takes serious steps to address this issue and ensures that their staff is trained to handle situations more appropriately and respectfully in the future. I will not be returning to this establishment and do not recommend it to others.
Such nice staff!!
Atmosphere: 5
Food: 5
Service: 5
am writing to express my disappointment following my recent visit to your Dunkin' Donuts location. This was my first time visiting this establishment, and I was accompanied by my niece, who has special needs. Unfortunately, our experience was deeply upsetting.
My niece placed her order and politely asked for a receipt. The employee behind the counter did not acknowledge her request, nor did she show any sign of courtesy or professionalism. It appeared she did not realize I was with my niece, and her behavior was dismissive and disrespectful.
Only after it became clear that I was accompanying my niece did another employee—who was very kind and professional—acknowledge us. Sadly, the original employee continued to ignore my own request for a receipt and chose instead to use her phone while we waited. When I asked for a straw, she responded in another language and laughed, which felt intentionally disrespectful and inappropriate.
This experience left me feeling disheartened, especially given the vibrant and diverse neighborhood I grew up in. It’s unfortunate to see such poor customer service and a lack of basic decency in a community I care about.
While I generally prefer to address concerns directly, the nature of this interaction has led me to consider filing a report with the Better Business Bureau. At the very least, I hope this feedback will prompt management to review staff conduct and ensure all customers especially those with disabilities and races are treated with dignity and respect.
Regrettably, I will not be returning to this location, nor can I recommend it to others based on this experience.
Atmosphere: 1
Food: 1
Service: 1
We work in really close to this Dunkin and they make the best frozen coffee with vanilla swirl! The other Dunkin’s make it sour but this Dunkin knows how to make the best sweet vanilla coffee! Reminds me and my sister of the old Dunkin Colatta or whatever they used to call it! It’s so good and the people here are really kind to us!
Atmosphere: 5
Food: 5
Service: 5
Bathroom door doesn’t lock and no soap in the bathroom!!
Coffee is like hot water . No taste. And their environmental cup, the lid always falls off . It's not good when you're holding boiling water .
While purchasing a chocolate with sprinkles at the checkout counter, I witnessed the female cashier engage in inappropriate food handling procedures. Specifically, After scratching his head, the cashier took a donut.
This behavior raises serious concerns regarding:
Failure to follow basic hygiene protocols,Potential contamination risks from hair/scalp particles
The lady over there is very unprofessional and give me wrong order and top of it she charge me again for new one and telling me i order it wrong. i didn’t like the service.
The coffee was good but they forgot to add blueberry to the coffee which is my favorite.
Atmosphere: 4
Food: 4
Service: 4
This place is horrible. Ordered 16 glazed donuts for a party and 5 breakfast wraps for a party. Waited 2 hours and no good. Asked them and they said I didn’t order. I showed theme my purchase history but they told me to leave
They can’t even get one drink order right took 15 minutes just to get one large drink come on
Restaurantji Recommends
Charged 10 bucks for breakfast sandwich and coffee when they have a combo for the same items for 6 bucks. Woman was talking fast in thick accent and claimed she asked if I wanted combo. Dishonest will not be coming back.
Atmosphere: 3
Food: 3
Service: 1
I ordered online, and there was a small hiccup reading the online Dunkin app order, but the drinks were good. The food was just sadly incorrect. We ordered pumpkin flavor munchkin and glazed chocolate munchkin, but only got glazed. Still had a great experience and staff was very friendly thank you.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Croissant, Maple Sugar Bacon Breakfast Sandwich, Bacon Egg and Cheese
Good Coffee and very delicious
Atmosphere: 5
Food: 5
Service: 5
My favorite of all
Atmosphere: 4
Food: 4
Service: 4
I recently had a very disappointing experience at this location. If I could give zero stars, I would. The customer service was terrible. A lady with eyeglasses, who claimed to be the manager, was vulgar and unprofessional. She started screaming and yelling at my kids for no apparent reason, which was entirely uncalled for.
When I approached her to address the situation calmly, she dismissed my concerns and continued her unprofessional behavior.
This is not how customers should be treated, and it left my family and me feeling very uncomfortable and upset.
I hope the management takes serious steps to address this issue and ensures that their staff is trained to handle situations more
appropriately and respectfully in the future. I will not be returning to this establishment and do not recommend it to others.
Service: 1
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