I would come here regularly & everytime it was a problem. First and foremost, half the people in here speak little to absolutely no English, it honestly confuses me how they’re even employed. they’re all looking at eachother for help. They don’t even know how to put in an order, it takes them forever to fulfill a simple order. Waiting 15+mins in store for a coffee when there are only 2 other customers. They’ve made me run late to work on multiple occasions, simply because they just couldn’t get it right. I decided since they take so long to fulfill in person orders, I’d just order online to save myself the hassle of running late for work once again, needless to say that I get there to pick up my order and it’s nowhere to be found. They tell me they haven’t received the ticket for it. Ended up canceling the online order just for customer service to tell me it would take up to 14 business days for me to receive a refund back to my account. Ridiculous.
Ruben Brea
Just waited 30 minutes for a hot cup of coffee after asking what was going on cashier told me that the machine is not working, ask for a refund and they still charged me 67 cents so end up spending money and no getting the coffee
SEAN FIGUEROA
Extremely disappointed with the Dunkin located in Rye brook. I placed an order via Mobile. Took 40 mins for the order to be ready. The entire staff looked disorganized especially the manager. I asked to speak to a manager and got no sympathy for the ongoing issue.
Atmosphere: 1
Food: 3
Service: 1
mahtZ
They need to seriously work on their staff. They totally screwed up my mom’s order full of cream, and when asked to redo. Their response was “that’s the way lattes are, here you go” . We threw the coffee out infront of them, one of the worst services I’ve had at a fast food chain.
Atmosphere: 1
Food: 1
Service: 1
yaniri olmedo
I’ve waited 30 minutes for an order of hash browns just for them to give me attitude and disrespect.
Atmosphere: 4
Food: 4
Service: 1
Herbert Gonzalez
They seem to be more concerned about themselves than actually doing the work. They took my order three times, and each time, they he kept saying for me to wait in between. Towards the end, she still managed to screw up my order. Had to throw out the coffee.
Atmosphere: 1
Food: 1
Service: 1
sheila james
The shop is clean and comfortable. The workers are always willing to give me an extra cup with just whipped cream (I take it to go usually and the whipped cream in my drink melts). This is my go to spot for coffee!
Atmosphere: 4
Food: 4
Service: 4
Kevin
This is one of the better Dunkin’ Donuts in the area! The prices have gone crazy but the service is fast, good food, good coffee, super busy and they are really nice!
Atmosphere: 5
Food: 5
Service: 5
vadim vladimirsky
Very dirty. Poor service. No sugar stand
Atmosphere: 1
Service: 1
Charlie Shell
Not from this area but stopped in yesterday while visiting PC around 8:45am. The store is quite busy and seems regular customers because the staff seemed to know everyone. A couple of PC police were there for quite a while sipping coffee and chatting. Coffee was hot & fresh as was the food. Bathrooms were clean. I visit a lot of DD stores in NJ and all down the east coast and this location is now on my best-DDs list!
It's DD, the food is good for quick stuff. Service was fast and I wouldn't consider any fast food place to have atmosphere. It was clean and quiet, that's good enough for me
Atmosphere: 4
Food: 4
Service: 5
Stephen Celestino
Best coffee in Port Chester N.Y...
Atmosphere: 5
Food: 5
Service: 5
Ashly Borja
I love Dunkin. But I tried using Uber eats, and they got 2 orders wrong. I just wanted a strawberry donut with sprinkles & a chocolate donut. It’s not for me, it’s for the kids. But please read carefully, so it doesn’t happen again or for other customers.
KATHY NAPOLITANO
Dunkin' Donuts is really great. Fast service good food including their donuts Etc. You can sit down and have a conversation without hearing loud music enjoying your tea coffee Etc. Can't go wrong
Parking: Convenient parking
Wheelchair accessibility: I did not see any restrictions for someone using a wheelchair entering the building.
Recommended dishes: Egg and Cheese Sandwich, Bagels, Donuts
Catherine Cook
This staff is full of the nicest people I’ve ever met at a Dunkin! Always so friendly and get to know you and spoil my dog with pup cups! We appreciate them !
I would come here regularly & everytime it was a problem. First and foremost, half the people in here speak little to absolutely no English, it honestly confuses me how they’re even employed. they’re all looking at eachother for help. They don’t even know how to put in an order, it takes them forever to fulfill a simple order. Waiting 15+mins in store for a coffee when there are only 2 other customers. They’ve made me run late to work on multiple occasions, simply because they just couldn’t get it right. I decided since they take so long to fulfill in person orders, I’d just order online to save myself the hassle of running late for work once again, needless to say that I get there to pick up my order and it’s nowhere to be found. They tell me they haven’t received the ticket for it. Ended up canceling the online order just for customer service to tell me it would take up to 14 business days for me to receive a refund back to my account. Ridiculous.
Just waited 30 minutes for a hot cup of coffee after asking what was going on cashier told me that the
machine is not working, ask for a refund and they still charged me 67 cents so end up spending money and no getting the coffee
Extremely disappointed with the Dunkin located in Rye brook. I placed an order via
Mobile. Took 40 mins for the order to be ready. The entire staff looked disorganized especially the manager. I asked to speak to a manager and got no sympathy for the ongoing issue.
Atmosphere: 1
Food: 3
Service: 1
They need to seriously work on their staff. They totally screwed up my mom’s order full of cream, and when asked to redo. Their response was “that’s the way lattes are, here you go” . We threw the coffee out infront of them, one of the worst services I’ve had at a fast food chain.
Atmosphere: 1
Food: 1
Service: 1
I’ve waited 30 minutes for an order of hash browns just for them to give me attitude and disrespect.
Atmosphere: 4
Food: 4
Service: 1
They seem to be more concerned about themselves than actually doing the work. They took my order three times, and each time, they he kept saying for me to wait in between. Towards the end, she still managed to screw up my order. Had to throw out the coffee.
Atmosphere: 1
Food: 1
Service: 1
The shop is clean and comfortable. The workers are always willing to give me an extra cup with just whipped cream (I take it to go usually and the whipped cream in my drink melts). This is my go to spot for coffee!
Atmosphere: 4
Food: 4
Service: 4
This is one of the better Dunkin’ Donuts in the area! The prices have gone crazy but the service is fast, good food, good coffee, super busy and they are really nice!
Atmosphere: 5
Food: 5
Service: 5
Very dirty. Poor service. No sugar stand
Atmosphere: 1
Service: 1
Not from this area but stopped in yesterday while visiting PC around 8:45am. The store is quite busy and seems regular customers because the staff seemed to know everyone. A couple of PC police were there for quite a while sipping coffee and chatting. Coffee was hot & fresh as was the food. Bathrooms were clean. I visit a lot of DD stores in NJ and all down the east coast and this location is now on my best-DDs list!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
It's DD, the food is good for quick stuff. Service was fast and I wouldn't consider any fast food place to have atmosphere. It was clean and quiet, that's good enough for me
Atmosphere: 4
Food: 4
Service: 5
Best coffee in Port Chester N.Y...
Atmosphere: 5
Food: 5
Service: 5
I love Dunkin. But I tried using Uber eats, and they got 2 orders wrong. I just wanted a strawberry donut with sprinkles & a chocolate donut. It’s not for me, it’s for the kids. But please read carefully, so it doesn’t happen again or for other customers.
Dunkin' Donuts is really great. Fast service good food including their donuts Etc. You can sit down and have a conversation without hearing loud music enjoying your tea coffee Etc. Can't go wrong
Parking: Convenient parking
Wheelchair accessibility: I did not see any restrictions for someone using a wheelchair entering the building.
Recommended dishes: Egg and Cheese Sandwich, Bagels, Donuts
This staff is full of the nicest people I’ve ever met at a Dunkin! Always so friendly and get to know you and spoil my dog with pup cups! We appreciate them !
Atmosphere: 5
Food: 5
Service: 5
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