Olafs is an ice cream shop that I frequent every summer. Loved this place but the last 2 yrs has been disappointing. Last weekend our server had the biggest attitude, some young kid who looked like he just did not wan to be there. There was 5 of us and everyone said why does e have an attitude. I told him numerous times to put lids on the ice cream and he mumbled something under his breath and started slamming the cups of ice cream on the counter. It was not a good experience. Also I've brought this up to staff for 2yrs and no one listens, raise the temperature on the hot fudge warmer. It has been 2 yrs of cold fudge. Very disappointed.
Murat Tutak
Best treat when you are in town.
Ari Martell
Cash only, asked for atm and get answer was “sorry it’s broken you can go the bank”
Cash only means they don’t care to gain customers.
Mason Horn
Always a nice way to end your meal
Dimitri Kontogiannopoulos
Great local staple. CASH ONLY!!!
alan ascencio
Best ice cream shop on the east end.
J N (Jenny)
Best hot fudge I’ve had in a long time!
Mary M
The best vegan ice cream
Jason Kempner
Like the Lizzy Mcguire song, this is what dreams are made of
Michael Ruesga Kohler
Really good ice cream and the best in-house made waffle cones! During high season, the line can get long but it moves and it’s a great place to meet other people as the line moves along. For those that complain about the long line, please stay where you are and don’t come to the east end.
Big Olaf is open Monday, Thursday, Friday, Saturday and Sunday until 9, closed Tuesday and Wednesday
Simon Glyzewski
Ice cream ok, nothing to write home about, though. Dissappointed about customer service. I visited on 9/7/24 in the evening, staff refused to add another scoop to one cone that we got without counting it as a brand new cone before we even paid and left. A good place would have just added it on the side without any discussion. Little things like that make you not feel appreciated as a customer.
Atmosphere: 2
Food: 3
Service: 1
Kamil Włodarczyk
Very tasty ice-cream, but service leaves a lot to be desired especially from managerial side
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Cookie Dough
Joel Bergeron
Great experience! But what put it over the top was the customer experience I recieved from Kai! She was an extremely genuine person who showed how much she cared about the how things went for me from when I walked in the door, ordered, and walked out. She went the extra mile to make sure I was happy. Thank you so much, highly recommended and will certainly be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie
Bret Clancy
They serve Gifford’s ice cream like you can buy in the grocery store. It is not homemade by this place. No reviews mention this.
Homemade waffle cones are decent. People working were nice.
Hours / days on Google are totally incorrect. They were open midweek.
There is huge opportunity for someone who makes high quality homemade ice cream to come to Sag Harbor/The Hamptons.
Olafs is an ice cream shop that I frequent every summer. Loved this place but the last 2 yrs has been disappointing. Last weekend our server had the biggest attitude, some young kid who looked like he just did not wan to be there. There was 5 of us and everyone said why does e have an attitude.
I told him numerous times to put lids on the ice cream and he mumbled something under his breath and started slamming the cups of ice cream on the counter. It was not a good experience. Also I've brought this up to staff for 2yrs and no one listens, raise the temperature on the hot fudge warmer. It has been 2 yrs of cold fudge. Very disappointed.
Best treat when you are in town.
Cash only, asked for atm and get answer was “sorry it’s broken you can go the bank”
Cash only means they don’t care to gain customers.
Always a nice way to end your meal
Great local staple. CASH ONLY!!!
Best ice cream shop on the east end.
Best hot fudge I’ve had in a long time!
The best vegan ice cream
Like the Lizzy Mcguire song, this is what dreams are made of
Really good ice cream and the best in-house made waffle cones! During high season, the line can get long but it moves and it’s a great place to meet other people as the line moves along. For those that complain about the long line, please stay where you are and don’t come to the east end.
Restaurantji Recommends
Big Olaf is open Monday, Thursday, Friday, Saturday and Sunday until 9, closed Tuesday and Wednesday
Ice cream ok, nothing to write home about, though. Dissappointed about customer service. I visited on 9/7/24 in the evening, staff refused to add another scoop to one cone that we got without counting it as a brand new cone before we even paid and left. A good place would have just added it on the side without any discussion. Little things like that make you not feel appreciated as a customer.
Atmosphere: 2
Food: 3
Service: 1
Very tasty ice-cream, but service leaves a lot to be desired especially from managerial side
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Cookie Dough
Great experience! But what put it over the top was the customer experience I recieved from Kai! She was an extremely genuine person who showed how much she cared about the how things went for me from when I walked in the door, ordered, and walked out. She went the extra mile to make sure I was happy. Thank you so much, highly recommended and will certainly be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie
They serve Gifford’s ice cream like you can buy in the grocery store. It is not homemade by this place. No reviews mention this.
Homemade waffle cones are decent. People working were nice.
Hours / days on Google are totally incorrect. They were open midweek.
There is huge opportunity for someone who makes high quality homemade ice cream to come to Sag Harbor/The Hamptons.
Atmosphere: 3
Food: 2
Service: 5
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