Food was better than united states ones more money also
Food: 5
Service: 5
Josephine Ferrara
Bought a frozen rasberry drink and filled it up half way - gave it to me melted refused to make new one - mcdouble bum was stale, meat hard as a rock also refused to replace- poor service-was to busy giving her friends free food.mgr refused to give me. Corporate phone number said to look up online - poor customer service service
Atmosphere: 1
Food: 1
Service: 1
Michael Brandt
This is a nice McDonald's and always seems to have the best tasting food that's packed up perfectly right
Atmosphere: 5
Food: 5
Service: 4
Tabitha Voisich
not 24hrs
Mark Bruno Domina
McDonald's is McDonald's man
Atmosphere: 2
Food: 2
Service: 3
Nicole Dimech
older woman who works late at night around 12 on mondays is extremely rude and disrespectful it ruined the experience.
Atmosphere: 1
Food: 5
Service: 1
GlitterFactory 1
Great location. Plenty of room for parking. Drive thru as well. Greeted upon entering. Crew was busy and polite.
Atmosphere: 5
Food: 5
Service: 5
Emily
Stop serving breakfast so late. It is disgusting and I don’t like it.
gexing ding
I ordered French vanilla Latte, They give me something more like ice cream, And told me this is your frech vanilla. She is very rude. And The bagel I ordered that put fried eggs either. I am so upset for this order.
Atmosphere: 1
Food: 1
Service: 1
Angela Henning
If I could give a zero I would this service with getting a refund from a Uber eats delivery was absolutely ridiculous and I still have to get my refund or a call from management from this Saint James McDonald’s location.
Some background on what had occurred:
On May 28, 2025 I placed a Uber eats delivery through the McDonald’s app to be delivered to my apartment. The time for the Uber eats delivery person to drop off. My food was over an hour due to another customer who had entered in their order incorrectly, then caused the Uber eats delivery driver. You have to go back-and-forth to complete the order for this customer. I had advised this to Uber eats and complained that this should not have been the delivery drivers Responsibility for the other customer that had put in their order incorrectly, so then have to delete other customers from getting their delivery.
When I finally got my food, it was ice cold. The soda watered it down from the ice and starting to lose the carbonation from it sitting in a vehicle close to summertime. I reached out to Uber eats delivery support right away and requested a refund In full, they submitted the request for the refund to McDonald’s directly and said if I don’t receive the refund in 7 to 10 business days that I needed to reach out to McDonald’s directly.
I then reached out to McDonald’s directly through the app with an email gave all the information attached all of the photos from the chat with the delivery driver and the chat with the Uber eats support person as well as the photo that the delivery person took when they delivered the food for the order number. From then it got even worse!
Email after email after email, representative after representative after representative all kept saying that I needed to reach out to Uber eats directly. And I had advised them each and every single time I already reached out to Uber eats and they told me to reach out to McDonald’s directly if I have not received the refund as they are the ones who have to complete the refund process!!
I then Reached out to Uber eats again for them to escalate this and resubmit the request for For the refund as well as having someone within management from the Saint James McDonald’s location to give me a call! To date, I have yet to receive a call from management!!!
I also advised each and every time I spoke with a McDonald’s representative and even to McDonald’s support at corporate on the phone that I refuse to be a customer of McDonald’s moving forward that this experience and lack of support, assist, and service for my refund is absolutely ridiculous, very frustrating, And has driven me away from this company and their service!
Up until now, I have not had any issues when There was a complaint with the service whether it was a delivery or not McDonald’s has always been sure to satisfy and make things right! They have not delivered on this occasion, and I refuse to let them do this to me again!!
So McDonald’s, corporate and this people at the Saint James McDonald location in New York, Have a great life have a great day. You have lost a customer today for life! Hope you “loving” the fact that you lost a customer due to your lack of service and communication!
I only go there for coffee because McDonald’s coffee is actually good 😂. Sometimes it takes them 10 minutes to make a cup of coffee. Today I ordered iced coffee with lite ice and cream. I received a watered down coffee with zero ice after waiting 10 minutes. This place sucks!
The last time I ordered food there they were out of chicken McNuggets (can you imagine) even though I paid for them on the app. I had to contact my credit card company for a credit.
Did I say this place sucks? 🤦🏻♂️
Atmosphere: 1
Food: 1
Service: 1
P Thomas
Line out the door
Nyancatpoptarts
IT IS NOT 24 HOURS
Angel Neal
Not open 24hrs as advertised went there at 2am and it was closed
Atmosphere: 1
Food: 1
Service: 1
Donna Mongelli
2 adults & 1 child..we all got squishmellows..lol and 1kid meal and tried the crispy strips, they were very good. ** Can someone tell me WHY the made fries thinner & shorter? McD fries were my guilty pleasure. Stop messing with orig recipes please
Food was better than united states ones more money also
Food: 5
Service: 5
Bought a frozen rasberry drink and filled it up half way - gave it to me melted refused to make new one - mcdouble bum was stale, meat hard as a rock also refused to replace- poor service-was to busy giving her friends free food.mgr refused to give me. Corporate phone number said to look up online - poor customer service service
Atmosphere: 1
Food: 1
Service: 1
This is a nice McDonald's and always seems to have the best tasting food that's packed up perfectly right
Atmosphere: 5
Food: 5
Service: 4
not 24hrs
McDonald's is McDonald's man
Atmosphere: 2
Food: 2
Service: 3
older woman who works late at night around 12 on mondays is extremely rude and disrespectful it ruined the experience.
Atmosphere: 1
Food: 5
Service: 1
Great location. Plenty of room for parking. Drive thru as well. Greeted upon entering. Crew was busy and polite.
Atmosphere: 5
Food: 5
Service: 5
Stop serving breakfast so late. It is disgusting and I don’t like it.
I ordered French vanilla Latte, They give me something more like ice cream, And told me this is your frech vanilla. She is very rude. And The bagel I ordered that put fried eggs either. I am so upset for this order.
Atmosphere: 1
Food: 1
Service: 1
If I could give a zero I would this service with getting a refund from a Uber eats delivery was absolutely ridiculous and I still have to get my refund or a call from management from this Saint James McDonald’s location.
Some background on what had occurred:
On May 28, 2025 I placed a Uber eats delivery through the McDonald’s app to be delivered to my apartment. The time for the Uber eats delivery person to drop off. My food was over an hour due to another customer who had entered in their order incorrectly, then caused the Uber eats delivery driver. You have to go back-and-forth to complete the order for this customer. I had advised this to Uber eats and complained that this should not have been the delivery drivers Responsibility for the other customer that had put in their order incorrectly, so then have to delete other customers from getting their delivery.
When I finally got my food, it was ice cold. The soda watered it down from the ice and starting to lose the carbonation from it sitting in a vehicle close to summertime. I reached out to Uber eats delivery support right away and requested a refund In full, they submitted the request for the refund to McDonald’s directly and said if I don’t receive the refund in 7 to 10 business days that I needed to reach out to McDonald’s directly.
I then reached out to McDonald’s directly through the app with an email gave all the information attached all of the photos from the chat with the delivery driver and the chat with the Uber eats support person as well as the photo that the delivery person took when they delivered the food for the order number. From then it got even worse!
Email after email after email, representative after representative after representative all kept saying that I needed to reach out to Uber eats directly. And I had advised them each and every single time I already reached out to Uber eats and they told me to reach out to McDonald’s directly if I have not received the refund as they are the ones who have to complete the refund process!!
I then Reached out to Uber eats again for them to escalate this and resubmit the request for For the refund as well as having someone within management from the Saint James McDonald’s location to give me a call! To date, I have yet to receive a call from management!!!
I also advised each and every time I spoke with a McDonald’s representative and even to McDonald’s support at corporate on the phone that I refuse to be a customer of McDonald’s moving forward that this experience and lack of support, assist, and service for my refund is absolutely ridiculous, very frustrating, And has driven me away from this company and their service!
Up until now, I have not had any issues when There was a complaint with the service whether it was a delivery or not McDonald’s has always been sure to satisfy and make things right! They have not delivered on this occasion, and I refuse to let them do this to me again!!
So McDonald’s, corporate and this people at the Saint James McDonald location in New York, Have a great life have a great day. You have lost a customer today for life! Hope you “loving” the fact that you lost a customer due to your lack of service and communication!
Angela
Atmosphere: 1
Food: 1
Restaurantji Recommends
I only go there for coffee because McDonald’s coffee is actually good 😂. Sometimes it takes them 10 minutes to make a cup of coffee. Today I ordered iced coffee with lite ice and cream. I received a watered down coffee with zero ice after waiting 10 minutes. This place sucks!
The last time I ordered food there they were out of chicken McNuggets (can you imagine) even though I paid for them on the app. I had to contact my credit card company for a credit.
Did I say this place sucks? 🤦🏻♂️
Atmosphere: 1
Food: 1
Service: 1
Line out the door
IT IS NOT 24 HOURS
Not open 24hrs as advertised went there at 2am and it was closed
Atmosphere: 1
Food: 1
Service: 1
2 adults & 1 child..we all got squishmellows..lol and 1kid meal and tried the crispy strips, they were very good. ** Can someone tell me WHY the made fries thinner & shorter? McD fries were my guilty pleasure. Stop messing with orig recipes please
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