Bookmakers Restaurant and Lounge

I am staying at the hotel where this restaurant is located and decided to eat here rather than go out. There were a total of 5 people in the bar, including myself. I ordered their Hot Chicken Bacon Ranch sandwich and about 30 minutes after I ordered it, the server brought me a hamburger with cold french fries. I explained that I did not order the hamburger and the server apologized stating it was her fault. I repeated my order and she keyed something into her kiosk. Another half hour passed and she brought a new order out, however it was a chicken BLT, not the sandwich I ordered. The fries were hot this time, but soggy. The bun on the sandwich was burned and the bacon under cooked.

Visited for restaurant week. Our server, Christine, was excellent and made the meal a very pleasant experience. The portions were extremely generous and many of us brought some of our dinner home. The dishes were nicely plated but the actual quality of the food wasn't consistent. My Haddock Au Gratin was warm and delicious - the star of my meal. The Irish Onion Soup was disappointing, thin and did not have the richness of flavor you would get with a French Onion Soup. And I found the large slice of cold, hard brownie pie underwhelming (the people who ordered the mixed berry crisp made a better choice). Free, convenient parking was a plus.

Atmosphere: 4

Food: 3

Service: 5

Through the 25 years we have stayed here....The menu has changed. Glad the Club is back! & We Always eat here during our stay! Great Food!
But, it would be great if you offered Steak & seafood or Specials on the weekends during Track Season ! & More people knew about you! advertise to them! Through flyers or sign out front.! Not many people know that you are there anymore....advertising or just for people who stay would help! BOOKMAKERS is way to good to stay a Secret! Let's invite all the Trackers to Eat here! Great Food, Service, Atmosphere....Join us for a great meal!!!

The best thing about this restaurant was the friendly server and her artwork .

Atmosphere: 4

Food: 2

Service: 4

Bar service was rude and very unsociable. Stayed at hotel for 5 nights even with over 15 inches of snow we found other places to spend our money.

Atmosphere: 3

Food: 4

Service: 2

I'm giving Bookmakers 3 out of 5 stars. I took my mother out to dinner for her birthday tonight. She's a very picky eater, so after exploring all the options, we settled on Bookmakers.I made several attempts to call to make a reservation to no avail, until I called the hotel front desk, where a very friendly woman took my reservation. When we arrived, I was unsure that we were even at the right place because the restaurant was more or less empty. However, we were promptly seated by a very friendly waitress.After we were seated, several other tables were sat shortly after us, at which point it became evident that the waitress, who was new, was the only one working the dining room. I ordered the Reuben Chowder, and my mother got the Irish poutine; both were delicious. We both ordered the chicken Bruschetta, hers without parmesan. They both came out without parmesan or the white wine butter sauce. We sent them back to get sauced, and when they came back, they were fine (though I still didn't have parm). Personally, I would have preferred more than a sprinkle of basil on a Bruschetta dish, but my mother loved it. For dessert, she got the chocolate cake, and I got the banana bread waffle sundae. The chocolate cake was good, but the banana bread waffle was dry.The bartender was helping out as he could, and the person I assume was the manager on duty was running food. Everyone was very apologetic for how the night was going, but I don't think it was fair to have someone new working the dining room alone on the Saratoga restaurant week Friday night. Our drinks for the night were comped for the inconvenience, which was appreciated, and we tipped 20% on what the bill would have been with the drinks. I'm giving 3 out of 5 stars instead of 2 because of how we were treated, but it's unfortunate because restaurant week is supposed to be for local businesses to showcase their products to gain new repeat customers. After tonight, I don't plan on returning to Bookmakers.As a side note, there was something weird happening the lighting. One minute very its bright the next kinda dark. If there's a problem with the lighting they might wanna have an electrician check it out.

Atmosphere: 2

Food: 2

Service: 3

My boyfriend and I were excited to come here for Saratoga Restaurant week. He had never been before and I have been in the past and it has been very enjoyable. Tonight they only had one person seating and serving and I felt bad for her. She was clearly new and was given little to no assistance. People who were seated after us got waited on before us and received their food first. We waited 20 minutes at our table before we even got our order taken or a glass of water. Then we waited another 30 or so minutes after our appetizers before our entrees came out. My entree came and the pasta was supposed to have a white wine butter sauce. It came out dry with a chicken breast on top. Then we asked for our desserts to go and the check. They brought it out on regular plates without the check so we had to ask again. Then they told us they were out of one of the desserts we ordered at the beginning of our meal. Which is something that should have been told to us before. This was not even worth the restaurant week cost of $35 a person. Overall, it took us over an hour and half to have a simple dinner. If you don’t have the help, then don’t participate in Saratoga Restaurant week. Also, the server was clearly overwhelmed, yet they continued to seat tables. That wasn’t the best idea. All of this on top of the fact that the lights clearly weren’t working and kept going on and off. This establishment did not set up their staff for success. I used to work in the restaurant industry and I just feel bad for the staff here. I will definitely not be coming back any time soon.

Atmosphere: 1

Food: 2

Service: 1

My boyfriend and I were excited to come here for Saratoga Restaurant week. He had never been before and I have been in the past and it has been very enjoyable. Tonight they only had one person seating and serving and I felt bad for her. She was clearly new and was given little to no assistance. People who were seated after us got waited on before us and received their food first. We waited 20 minutes at our table before we even got our order taken or a glass of water. Then we waited another 30 or so minutes after our appetizers before our entrees came out. My entree came and the pasta was supposed to have a white wine butter sauce. It came out dry with a chicken breast on top. Then we asked for our desserts to go and the check. They brought it out on regular plates without the check so we had to ask again. Then they told us they were out of one of the desserts we ordered at the beginning of our meal. Which is something that should have been told to us before. This was not even worth the restaurant week cost of $35 a person. Overall, it took us over an hour and half to have a simple dinner. If you don’t have the help, then don’t participate in Saratoga Restaurant week. Also, the server was clearly overwhelmed, yet they continued to seat tables. That wasn’t the best idea. All of this on top of the fact that the lights clearly weren’t working and kept going on and off. This establishment did not set up their staff for success. I used to work in the restaurant industry and I just feel bad for the staff here. I will definitely not be coming back any time soon.

Ashley was our server and he was such a pleasure from the moment we entered the restaurant to the moment we left. He made sure we were comfy at all times and was super attentive despite being the only one working in the dining area at the time. My wife and I felt so welcome and appreciated. We came for restaurant week ($35 3 course meal/ person) during our anniversary weekend, and we both enjoyed churro sundaes for dessert, preceded by our entrees (butternut squash tortellini, beer braised short rib) and appetizers (apple pumpkin bisque, maple pulled pork sliders). I want to come back in the future as some of their regular menu items looked great.

Vegetarian options: This was one of the smaller number of restaurant week participants with a vegetarian option (apple pumpkin bisque, butternut squash tortellini and then all the desserts were vegetarian).

Atmosphere: 5

Food: 5

Service: 5

Ashley was our server and he was such a pleasure from the moment we entered the restaurant to the moment we left. He made sure we were comfy at all times and was super attentive despite being the only one working in the dining area at the time. My wife and I felt so welcome and appreciated. We came for restaurant week ($35 3 course meal/ person) during our anniversary weekend, and we both enjoyed churro sundaes for dessert, preceded by our entrees (butternut squash tortellini, beer braised short rib) and appetizers (apple pumpkin bisque, maple pulled pork sliders). I want to come back in the future as some of their regular menu items looked great.

Staying at this hotel as per usual been here numerous times. Says breakfast until 10am. I take my daughters down at 950am. 5 tables sitting. She tells me there closed. I said 10am. She says its 10. All 5 of our watches say 950am. I ask her can you just let us get a quick meal im staying here and kids are hungry. The evil wirch says with a grin on her nope were closed. NEVER AGAIN WILL I STAY HERE. THAT RESTAURANT IS A JOKE AVOID FOOD IS OFF A SYSCO TRUCK ANYWAY. PITIFUL MANAGEMENT

Atmosphere: 1

Food: 1

Service: 1

Came here for Saratoga restaurant week yesterday. Their braised short rib was amazing, the best was their pumpkin pie waffle dessert! They should definitely put that on their menu. We ate it up so quickly. But the star of the night was their margaritas. Most places charge you $13 and you get a drop of watered down tequila. Here, it was actually worth the $13 because they put a good amount of tequila in it where you didn’t feel like you were getting ripped off. I would HIGHLY recommend coming here. Especially if you like margaritas.

The waitress was polite, and attentive. The food was good! I would eat here again!

Atmosphere: 5

Food: 5

Service: 5

Came here for Saratoga restaurant week yesterday. Their braised short rib was amazing, the best was their pumpkin pie waffle dessert! They should definitely put that on their menu. We ate it up so quickly. But the star of the night was their margaritas. Most places charge you $13 and you get a drop of watered down tequila. Here, it was actually worth the $13 because they put a good amount of tequila in it where you didn’t feel like you were getting ripped off. I would HIGHLY recommend coming here. Especially if you like margaritas.

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