The store manger Melanie... I went for an interview she didn't know about i guess and she's already giving me an attitude. I said if it's a bad time I can come back, her associate says just have a sit. 5 minutes gone by she decides to come interview me, on her way to me she looks at me as if I'm the problem. Then she asks me my name, not sure she spelled it right, then asks me to tell her about myself. I said like how. Not even 3 seconds in she goes this is not going to work out sorry for wasting your time. And walks away
Atmosphere: 4
Food: 4
Service: 1
M C
They're so slow at this dunkin, 5+ minutes for a simple iced coffee, be so for real 😭
Atmosphere: 3
Service: 1
Carol Zimmerman
Ordered a plain bagel toasted with butter. Got to work. It was a cinnamon raisin bagel
Atmosphere: 4
Food: 1
Service: 4
Silfredo Vazquez
They refuse to melt the cheese on my sandwich anytime I ask..I am a daily customer usually and sick of fighting to have something I'm paying for not made the way I'd like. I usually leave a good tip every time I'm in as well.
Atmosphere: 1
Food: 1
Service: 1
Kylie Brennan
I always order on the app to this Dunkin, and usually it isn't too bad. However, I really wanted some loaded hashbrowns. If I wanted plain hashbrowns, I would've just ordered that. I barely got any cheese and maybe like a couple little pieces of bacon. Worst loaded hashbrowns I've ever had. How disappointing, especially when it's almost $5. I will never order loaded hashbrowns from this location again because I'm disappointed, I love them when they are made right. But this is crazy, waste of money.
Atmosphere: 3
Food: 1
Service: 3
ibthewink1
Quick stop on our way home. Fast and friendly!
Atmosphere: 5
Food: 5
Service: 5
Erika Campbell
Because of all of these terrible reviews I will not be going here, today. I live here during the summer and I just arrived. I had a 12 hour drive and am so hungry. All I want is a juicy breakfast sandwich and this location is .3 miles away. Because of the community of reviews, I'll just hop on over to Stewart's. How disappointing. But many thank yous to the people who took the time to tell the rest of Saratoga not to spend our money here until something changes.
Ray Ayhan
Zombie manager. First, taking the order and then saying we can't make it.
Atmosphere: 1
Food: 1
Service: 1
bobbiejo bouley
Some of the employees really need to respect the customers. If it wasn't for us u wouldn't have a job
Atmosphere: 3
Food: 2
Service: 2
Andrew Iannotti
Absolutely terrible customer seevice. Online order was completely wrong and they didn’t do anything about it when I told them. They actually said “well you have no proof.” Get better employees or this dunkin will go under fast. I’ve been going here for the last year and they never can get an order right, I think they have no requirements on who they hire.
The 2 servers were busy, but I didn't wait long as a walk-in. I haven't been to this location in a couple of years. Nicely remodeled inside. Huge glass case to display muffins, donuts, and other offerings.
Atmosphere: 5
Food: 5
Service: 5
Robert J Valdez
Great customer service team, with a drive through
Atmosphere: 5
Food: 5
Service: 5
Amanda Howles
Stopped in to use my free donut coupon because why not! Upon walking in, I went to use the restroom first prior to ordering. The sign on the door said customers only and to ask for a key so I was given a key attached to a piece of blue plastic piping that was over a foot long? little weird but alrighty. I didn't read the fine print but was informed by what seemed like the manager that I needed to purchase a drink to getthe freebie. No problem with me so I went ahead and ordered a small hot chocolate to go with my Boston cream donut. The donut was pretty good, didn't seem very fresh to be honest and I had to eat most all of it to find the cream. The beverage was good I got it with extra milk as I remember from previously working at DD that it's very chocolatey. I've gotta admit that the vibe was just off-putting at this place- I counted six employees behind the counter with what looked like 2 working drive-thru. I waited behind another patron while watching the employees chat and pace around. When I did get to order from one employee another one made my drink so my order was prompt. I just found it interesting that no one stepped up to take my order although the manager seemed a little intense. Honestly surprised with this location being right in the heart of Saratoga.
Atmosphere: 2
Food: 4
Service: 3
Anthony Fessia
Amazing dunkin I have always had a wonderful experience here.
Atmosphere: 5
Food: 5
Service: 5
Ryan Dardis
Food and drink made very quickly even while it was very busy. And still as tasty as expected
The store manger Melanie... I went for an interview she didn't know about i guess and she's already giving me an attitude. I said if it's a bad time I can come back, her associate says just have a sit. 5 minutes gone by she decides to come interview me, on her way to me she looks at me as if I'm the problem. Then she asks me my name, not sure she spelled it right, then asks me to tell her about myself. I said like how. Not even 3 seconds in she goes this is not going to work out sorry for wasting your time. And walks away
Atmosphere: 4
Food: 4
Service: 1
They're so slow at this dunkin, 5+ minutes for a simple iced coffee, be so for real 😭
Atmosphere: 3
Service: 1
Ordered a plain bagel toasted with butter. Got to work. It was a cinnamon raisin bagel
Atmosphere: 4
Food: 1
Service: 4
They refuse to melt the cheese on my sandwich anytime I ask..I am a daily customer usually and sick of fighting to have something I'm paying for not made the way I'd like. I usually leave a good tip every time I'm in as well.
Atmosphere: 1
Food: 1
Service: 1
I always order on the app to this Dunkin, and usually it isn't too bad. However, I really wanted some loaded hashbrowns. If I wanted plain hashbrowns, I would've just ordered that. I barely got any cheese and maybe like a couple little pieces of bacon. Worst loaded hashbrowns I've ever had. How disappointing, especially when it's almost $5. I will never order loaded hashbrowns from this location again because I'm disappointed, I love them when they are made right. But this is crazy, waste of money.
Atmosphere: 3
Food: 1
Service: 3
Quick stop on our way home. Fast and friendly!
Atmosphere: 5
Food: 5
Service: 5
Because of all of these terrible reviews I will not be going here, today. I live here during the summer and I just arrived. I had a 12 hour drive and am so hungry. All I want is a juicy breakfast sandwich and this location is .3 miles away. Because of the community of reviews, I'll just hop on over to Stewart's. How disappointing. But many thank yous to the people who took the time to tell the rest of Saratoga not to spend our money here until something changes.
Zombie manager. First, taking the order and then saying we can't make it.
Atmosphere: 1
Food: 1
Service: 1
Some of the employees really need to respect the customers. If it wasn't for us u wouldn't have a job
Atmosphere: 3
Food: 2
Service: 2
Absolutely terrible customer seevice. Online order was completely wrong and they didn’t do anything about it when I told them. They actually said “well you have no proof.” Get better employees or this dunkin will go under fast. I’ve been going here for the last year and they never can get an order right, I think they have no requirements on who they hire.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The 2 servers were busy, but I didn't wait long as a walk-in. I haven't been to this location in a couple of years. Nicely remodeled inside. Huge glass case to display muffins, donuts, and other offerings.
Atmosphere: 5
Food: 5
Service: 5
Great customer service team, with a drive through
Atmosphere: 5
Food: 5
Service: 5
Stopped in to use my free donut coupon because why not! Upon walking in, I went to use the restroom first prior to ordering. The sign on the door said customers only and to ask for a key so I was given a key attached to a piece of blue plastic piping that was over a foot long? little weird but alrighty.
I didn't read the fine print but was informed by what seemed like the manager that I needed to purchase a drink to getthe freebie. No problem with me so I went ahead and ordered a small hot chocolate to go with my Boston cream donut. The donut was pretty good, didn't seem very fresh to be honest and I had to eat most all of it to find the cream. The beverage was good I got it with extra milk as I remember from previously working at DD that it's very chocolatey.
I've gotta admit that the vibe was just off-putting at this place- I counted six employees behind the counter with what looked like 2 working drive-thru. I waited behind another patron while watching the employees chat and pace around. When I did get to order from one employee another one made my drink so my order was prompt. I just found it interesting that no one stepped up to take my order although the manager seemed a little intense. Honestly surprised with this location being right in the heart of Saratoga.
Atmosphere: 2
Food: 4
Service: 3
Amazing dunkin I have always had a wonderful experience here.
Atmosphere: 5
Food: 5
Service: 5
Food and drink made very quickly even while it was very busy. And still as tasty as expected
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
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