Stopped in to use my free donut coupon because why not! Upon walking in, I went to use the restroom first prior to ordering. The sign on the door said customers only and to ask for a key so I was given a key attached to a piece of blue plastic piping that was over a foot long? little weird but alrighty. I didn't read the fine print but was informed by what seemed like the manager that I needed to purchase a drink to getthe freebie. No problem with me so I went ahead and ordered a small hot chocolate to go with my Boston cream donut. The donut was pretty good, didn't seem very fresh to be honest and I had to eat most all of it to find the cream. The beverage was good I got it with extra milk as I remember from previously working at DD that it's very chocolatey. I've gotta admit that the vibe was just off-putting at this place- I counted six employees behind the counter with what looked like 2 working drive-thru. I waited behind another patron while watching the employees chat and pace around. When I did get to order from one employee another one made my drink so my order was prompt. I just found it interesting that no one stepped up to take my order although the manager seemed a little intense. Honestly surprised with this location being right in the heart of Saratoga.
Atmosphere: 2
Food: 4
Service: 3
Anthony Fessia
Amazing dunkin I have always had a wonderful experience here.
Atmosphere: 5
Food: 5
Service: 5
Ryan Dardis
Food and drink made very quickly even while it was very busy. And still as tasty as expected
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Lucinda
It was really good. My sister got a drink and I will be going back to get mine. The drive-thru got really busy,so I don't mind going back to do my order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts, Dunkin' Refreshers, Coffee Roll
Garret
I walked in the lobby in for a simple order pick up. and there was an older thin bleach blonde woman working at the drive through. I asked the other employee close to the “to-go” orders if my order was ready for pick up, and I pointed to the bag on the counter asking if it was mine. and the older woman interrupted me and said I can’t have that order. Only to find it was my order for pick up, she has a real attitude problem and I hope that gets rectified, the other employees seemed incredibly uncomfortable with her attitude as well
Atmosphere: 3
Food: 3
Charlii Dunn
WHY IS IT SO HARD FOR YOU GUYS TO MAKE A COFFEE….. you finnally got the xtra ice right but now there’s not enough caramel wtf dude. I kinda figured that when my coffee had no caramel the bottle was empty SUPRISE SUPRISE I went in and guess what the bottle was empty instead of running in the back and changing it you put 4 pumps while you saw it was empty and called it a day good job on being lazy
Atmosphere: 1
Food: 1
Service: 1
Raven Moon
Love it 😀
Atmosphere: 5
Food: 5
Service: 5
Felicia Travis
Love it ?
Atmosphere: 5
Food: 5
Service: 5
Bill Be
I arrived here at 5 o’clock in the morning. The door was not unlocked for customers to walk in until 5:08am. I understand people run behind a bit, but when I walked in and ordered my food, there was dirty counters, the drive-through counter was never even used, and it looked like it was not cleaned from the night before. When I said that that’s OK I’ll eat somewhere else. This is disgusting. The lady behind the counter started yelling at me telling me she was the manager saying that’s powder from the donuts that I just pulled out as I question the drive-through area that looked disgusting she said well I’m the manager, mind you I was the first customer in this restaurant. I don’t eat food that comes from a slob type restaurant so I left.
Atmosphere: 1
Food: 1
Service: 1
george halse
I was over charged they gave me the wrong food and when I finally got my sandwich it was cold
Bring back the old manager!!!!!!!to many fouled up orders and wasted time and money at this location
Food: 1
Service: 1
Nikki Richards
Pleasant as always.
Atmosphere: 5
Food: 5
Service: 5
Mickey McIntire
It's awesome when you cant put the correct order together and also can't add cream to coffee. Keep up the great work.
Fay Ellis
Sad to say South Broadway DD in downtown Saratoga Spring's was not a good experience, I & a freind of mine order Frozen French Vanilla Coffee Colada & her drink was a Frozen Caramel Coffe Drink and in our drink's there was broken plastic peice's with a rubber glove that was all chewed up & broke up throughout our drink's. It literally made us sick to know that was in our drink's. Somehow a plastic lid & rubber glove was found in the top of the machine were assuming that got ground up with the ice that get's crushed for the frozen drink's. Hopfully we do not get sick from it not knowing it was all through our drink's, luckily we notice it after a few swallow's from our drink's. My freind went back there to DD and notified the work staff that was on and showed them the plastic peice's that was in our drink's & at that time that when they the work staff opened up the machine the top of it and found inside a plastic lid & rubber glove what was left of them that wasn't ground up yet and hopfully what should of been done is shut the machine down and tore apart completely to clean out the machine & sanitized it and get rid of anything that was left in the machine. Nobody want's to swallow plastic peice's or chewed up rubber glove in their drink's. It has certainally discouraged us both of going back there ever again and it's sad we loved going there getting their coffee drink's & food. So be aware of what ya get at DD. This definately need's to be address to all DD Shop's and is also a Health Risk to their Customer's as well as work staff. We visited that DD Shop on 7/8/2024. Do want to say the work staff was very polite and was very accommodating to refund our money back too us and was glad we let them know about what was found in our drink's. And my freind took a picture of the plastic that was found in our drink's as well. Hopfully this will never happen again there ever at DD. ☹️☹️ it was such a let down looking for a cold refreshing drink on a hot day too.
Stopped in to use my free donut coupon because why not! Upon walking in, I went to use the restroom first prior to ordering. The sign on the door said customers only and to ask for a key so I was given a key attached to a piece of blue plastic piping that was over a foot long? little weird but alrighty.
I didn't read the fine print but was informed by what seemed like the manager that I needed to purchase a drink to getthe freebie. No problem with me so I went ahead and ordered a small hot chocolate to go with my Boston cream donut. The donut was pretty good, didn't seem very fresh to be honest and I had to eat most all of it to find the cream. The beverage was good I got it with extra milk as I remember from previously working at DD that it's very chocolatey.
I've gotta admit that the vibe was just off-putting at this place- I counted six employees behind the counter with what looked like 2 working drive-thru. I waited behind another patron while watching the employees chat and pace around. When I did get to order from one employee another one made my drink so my order was prompt. I just found it interesting that no one stepped up to take my order although the manager seemed a little intense. Honestly surprised with this location being right in the heart of Saratoga.
Atmosphere: 2
Food: 4
Service: 3
Amazing dunkin I have always had a wonderful experience here.
Atmosphere: 5
Food: 5
Service: 5
Food and drink made very quickly even while it was very busy. And still as tasty as expected
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
It was really good. My sister got a drink and I will be going back to get mine. The drive-thru got really busy,so I don't mind going back to do my order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts, Dunkin' Refreshers, Coffee Roll
I walked in the lobby in for a simple order pick up. and there was an older thin bleach blonde woman working at the drive through. I asked the other employee close to the “to-go” orders if my order was ready for pick up, and I pointed to the bag on the counter asking if it was mine. and the older woman interrupted me and said I can’t have that order. Only to find it was my order for pick up, she has a real attitude problem and I hope that gets rectified, the other employees seemed incredibly uncomfortable with her attitude as well
Atmosphere: 3
Food: 3
WHY IS IT SO HARD FOR YOU GUYS TO MAKE A COFFEE…..
you finnally got the xtra ice right but now there’s not enough caramel wtf dude.
I kinda figured that when my coffee had no caramel the bottle was empty SUPRISE SUPRISE I went in and guess what the bottle was empty instead of running in the back and changing it you put 4 pumps while you saw it was empty and called it a day good job on being lazy
Atmosphere: 1
Food: 1
Service: 1
Love it 😀
Atmosphere: 5
Food: 5
Service: 5
Love it ?
Atmosphere: 5
Food: 5
Service: 5
I arrived here at 5 o’clock in the morning. The door was not unlocked for customers to walk in until 5:08am. I understand people run behind a bit, but when I walked in and ordered my food, there was dirty counters, the drive-through counter was never even used, and it looked like it was not cleaned from the night before. When I said that that’s OK I’ll eat somewhere else. This is disgusting. The lady behind the counter started yelling at me telling me she was the manager saying that’s powder from the donuts that I just pulled out as I question the drive-through area that looked disgusting she said well I’m the manager, mind you I was the first customer in this restaurant. I don’t eat food that comes from a slob type restaurant so I left.
Atmosphere: 1
Food: 1
Service: 1
I was over charged they gave me the wrong food and when I finally got my sandwich it was cold
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst Dunkin by far. Will NOT be returning
Atmosphere: 1
Food: 1
Service: 1
Bring back the old manager!!!!!!!to many fouled up orders and wasted time and money at this location
Food: 1
Service: 1
Pleasant as always.
Atmosphere: 5
Food: 5
Service: 5
It's awesome when you cant put the correct order together and also can't add cream to coffee. Keep up the great work.
Sad to say South Broadway DD in downtown Saratoga Spring's was not a good experience, I & a freind of mine order Frozen French Vanilla Coffee Colada & her drink was a Frozen Caramel Coffe Drink and in our drink's there was broken plastic peice's with a rubber glove that was all chewed up & broke up throughout our drink's. It literally made us sick to know that was in our drink's. Somehow a plastic lid & rubber glove was found in the top of the machine were assuming that got ground up with the ice that get's crushed for the frozen drink's. Hopfully we do not get sick from it not knowing it was all through our drink's, luckily we notice it after a few swallow's from our drink's. My freind went back there to DD and notified the work staff that was on and showed them the plastic peice's that was in our drink's & at that time that when they the work staff opened up the machine the top of it and found inside a plastic lid & rubber glove what was left of them that wasn't ground up yet and hopfully what should of been done is shut the machine down and tore apart completely to clean out the machine & sanitized it and get rid of anything that was left in the machine. Nobody want's to swallow plastic peice's or chewed up rubber glove in their drink's. It has certainally discouraged us both of going back there ever again and it's sad we loved going there getting their coffee drink's & food. So be aware of what ya get at DD. This definately need's to be address to all DD Shop's and is also a Health Risk to their Customer's as well as work staff. We visited that DD Shop on 7/8/2024. Do want to say the work staff was very polite and was very accommodating to refund our money back too us and was glad we let them know about what was found in our drink's. And my freind took a picture of the plastic that was found in our drink's as well. Hopfully this will never happen again there ever at DD. ☹️☹️ it was such a let down looking for a cold refreshing drink on a hot day too.
Atmosphere: 5
Food: 1
Service: 5
Loading...