My recent visit to Pizza Hut was a fun trip down memory lane. The atmosphere was slightly updated, but just as authentic and nostalgic as I remembered. The service was excellent, a start contrast to most modern fast-food experiences. The staff was friendly and attentive. The food of course tasted exactly like the good old days and brought back a flood of happy memories. It was a perfect blend of nostalgia and quality pizza.
Atmosphere: 5
Food: 5
Service: 5
Marisa Collins
We sat down to a table because there were so many people standing at the counter. The woman that was waiting tables looked right at us then went back into the kitchen. Another table came in and she greeted them then walked back to the kitchen again. She walked right past us and did not greet us. I really like pizza hut and am very disappointed in the acts of such a rude employee. Friday 8/1/2025. 8pm. Saratoga Springs, NY.
Service: 1
Doug Orlowski
Food was great
Atmosphere: 5
Food: 5
Service: 5
Chris MK (ChrisMK)
ended up being late 15 minutes for doordash because they are understaffed
Xerofiy-_-
Their new ovens can literally cook a pizza in 7 minutes. I ordered when I was close. My order was already done when I went in. Very friendly too.
Atmosphere: 5
Food: 5
Service: 5
Andrew MacDougall
Didn't give me my full order. Not sure I will order from them again.
danielle davis
food was good, our waitress miranda was amazing. when we arrived we sat at the front for 5+ minutes were told to sit down and someone would come check on us, then the staff told someone we “snuck past them”. then was corrected on our language by someone cleaning tables (our language was not bad). would only come back here for miranda as she was the only one who was good there
Atmosphere: 1
Food: 5
Service: 5
Melanie Grady
I placed an online delivery….i ordered one cheese pizza, one side of bread sticks with marinara, and Alfredo which states online that it comes with 5 bread sticks….alfredo arrives, greasy, oily, messy, and only one order of bread sticks with entire order which had 5 with it….so I’m not sure if it’s the side I paid 11$ for, or if it’s the side that came with the pasta…. Do better. Messing with a family’s money is ridiculous
Atmosphere: 1
Food: 2
Service: 2
Michael Gaffney
The employees were pleasant upon arrival. We were seated promptly and our drinks were brought to us right away. The salad bar was fresh, but the shining star was the pan pizza. It was such a blast from the past and refreshing to see that the quality was still high and the taste was consistent! Nothing beats a fresh out of the oven pan pizza with the fried and crusty bottom and fluffy soft crust! 10/10 all day in my book!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Personal Pan Pizza, Cheese Pizza
Jamie Conrad
I'm not sure what's going on with this location but they seriously need help.
Last year we went and it was bad. There was only 1 server and the line was backed up for seating and take out orders.
This time was no different. There were 3 tables already seated and halfway done and we arrived there around 3-4 pm. There was one couple ahead of us so we got in line. An older couple came in shortly after us and it took about 5 minutes before anyone said anything to us all. No greeting nothing to acknowledge that we were there. The server didn't know who was first 2nd or 3rd to seat. She was visibly frazzled. She took the 2 other tables that sat when we did drink orders before coming to our table. Granted she was very nice and pleasant but she definitely needs help.
Now let's get to the FOOD OMG how nasty. We ordered the big box which came with 2 medium Pizzas, bread sticks, boneless wings. We ordered traditional wings as well because some people like bone(less). I ordered mild boneless and they were just nasty. I brought them home and my pitbull won't eat them either so I threw them out this morning. The traditional wings my cousin and sister ate but they said they didn't taste right either but my cousin was so hungry she ate them and today she's sick. We each went to the Salad bar which had wilted lettuce and some items we depleted. Potato salad was good though. And what happened to the boiled eggs? They're not on there.
The PIZZA which normally to my opinion is the best pizza was so doughy. Normally there's a nice crisp on the bottom but nope. I must say, they tried to make a chicken bacon ranch tho using Alfredo sauce because they didn't have ranch for pizza. The chicken was unflavored and I dipped it in ranch dressing from the wings and it was actually good if only it wasn't for the fact that it was doughy. We have 2 half pizzas sitting in our kitchen that no one wants..not even my dog who LOVES pizza pizza as I call it for him.
Towards the middle of our dining another server became our server and we had to ASK at the counter for to go boxes thinking Millz (my dog) would eat it.
We get pizza hut every few months near the house depending on our budget etc and this store is the WORST. I appreciate this store being open for sit down and the salad buffet. We just happened to be in Saratoga yesterday and decided to go.
I truly hope some changes are made with the food and more help us hired or scheduled.
It's as if the owner/manager doesn't care about this property.
Parking: My brother has walking issues because of chronic gout. There walk way is so high up he had to use the car to lift himself up onto it.
I ordered 5 pizzas with extra sauce on the pizzas for my son's birthday party today... Very disappointed.. Pizzas were all very dry with little / no sauce? None of the kids ate it and now left with 5 dry pizzas🤦... Next time someone orders extra sauce, just do the right thing and put extra sauce on it... I wouldve been fine paying extra...
Atmosphere: 3
Food: 1
Service: 3
Breanna Klimek
Me and my little family went here today for lunch and I have ordered specific things I wanted either for me or my children and it was messed up not once but like 3 times before the order was corrected. I was also over charged for things that was not my doing or fault. Never got the items off my order and all the manager wanted to try giving me was a 10% discount instead of apologizing for their mistakes and atleast giving me half a refund or something for messing up the order. The amount of time i had to wait for mine and my kids food was outrageous too!!!! I WILL NOT BE BACK!!!!
Atmosphere: 1
Food: 1
Service: 1
Nicolas Jancek
Staff if very attentive and are quick/courteous. Food always comes out good quality, if a little bit inconsistent at times.
Really wish there was still a "special request" option when ordering online though, would love to get extra topping on my breadsticks without feeling like a pain 😭
Atmosphere: 3
Food: 4
Service: 5
Vicki L
Just like I remembered when I was a kid. They have good coupons on their website. We got a lot of food for cheap.
Parking: I wish they would cover the potholes in the parking lot
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Breadsticks, Personal Pan Pizza
Jean-Paul Kurris
Friendly service, relaxed and the usual pizza, that will be good again.
My recent visit to Pizza Hut was a fun trip down memory lane. The atmosphere was slightly updated, but just as authentic and nostalgic as I remembered. The service was excellent, a start contrast to most modern fast-food experiences. The staff was friendly and attentive. The food of course tasted exactly like the good old days and brought back a flood of happy memories. It was a perfect blend of nostalgia and quality pizza.
Atmosphere: 5
Food: 5
Service: 5
We sat down to a table because there were so many people standing at the counter. The woman that was waiting tables looked right at us then went back into the kitchen. Another table came in and she greeted them then walked back to the kitchen again. She walked right past us and did not greet us. I really like pizza hut and am very disappointed in the acts of such a rude employee. Friday 8/1/2025. 8pm. Saratoga Springs, NY.
Service: 1
Food was great
Atmosphere: 5
Food: 5
Service: 5
ended up being late 15 minutes for doordash because they are understaffed
Their new ovens can literally cook a pizza in 7 minutes. I ordered when I was close. My order was already done when I went in. Very friendly too.
Atmosphere: 5
Food: 5
Service: 5
Didn't give me my full order. Not sure I will order from them again.
food was good, our waitress miranda was amazing. when we arrived we sat at the front for 5+ minutes were told to sit down and someone would come check on us, then the staff told someone we “snuck past them”. then was corrected on our language by someone cleaning tables (our language was not bad). would only come back here for miranda as she was the only one who was good there
Atmosphere: 1
Food: 5
Service: 5
I placed an online delivery….i ordered one cheese pizza, one side of bread sticks with marinara, and Alfredo which states online that it comes with 5 bread sticks….alfredo arrives, greasy, oily, messy, and only one order of bread sticks with entire order which had 5 with it….so I’m not sure if it’s the side I paid 11$ for, or if it’s the side that came with the pasta…. Do better. Messing with a family’s money is ridiculous
Atmosphere: 1
Food: 2
Service: 2
The employees were pleasant upon arrival. We were seated promptly and our drinks were brought to us right away. The salad bar was fresh, but the shining star was the pan pizza. It was such a blast from the past and refreshing to see that the quality was still high and the taste was consistent! Nothing beats a fresh out of the oven pan pizza with the fried and crusty bottom and fluffy soft crust! 10/10 all day in my book!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Personal Pan Pizza, Cheese Pizza
I'm not sure what's going on with this location but they seriously need help.
Last year we went and it was bad. There was only 1 server and the line was backed up for seating and take out orders.
This time was no different. There were 3 tables already seated and halfway done and we arrived there around 3-4 pm. There was one couple ahead of us so we got in line. An older couple came in shortly after us and it took about 5 minutes before anyone said anything to us all. No greeting nothing to acknowledge that we were there.
The server didn't know who was first 2nd or 3rd to seat. She was visibly frazzled. She took the 2 other tables that sat when we did drink orders before coming to our table. Granted she was very nice and pleasant but she definitely needs help.
Now let's get to the FOOD OMG how nasty. We ordered the big box which came with 2 medium Pizzas, bread sticks, boneless wings. We ordered traditional wings as well because some people like bone(less).
I ordered mild boneless and they were just nasty. I brought them home and my pitbull won't eat them either so I threw them out this morning. The traditional wings my cousin and sister ate but they said they didn't taste right either but my cousin was so hungry she ate them and today she's sick.
We each went to the Salad bar which had wilted lettuce and some items we depleted.
Potato salad was good though. And what happened to the boiled eggs? They're not on there.
The PIZZA which normally to my opinion is the best pizza was so doughy. Normally there's a nice crisp on the bottom but nope.
I must say, they tried to make a chicken bacon ranch tho using Alfredo sauce because they didn't have ranch for pizza. The chicken was unflavored and I dipped it in ranch dressing from the wings and it was actually good if only it wasn't for the fact that it was doughy. We have 2 half pizzas sitting in our kitchen that no one wants..not even my dog who LOVES pizza pizza as I call it for him.
Towards the middle of our dining another server became our server and we had to ASK at the counter for to go boxes thinking Millz (my dog) would eat it.
We get pizza hut every few months near the house depending on our budget etc and this store is the WORST. I appreciate this store being open for sit down and the salad buffet. We just happened to be in Saratoga yesterday and decided to go.
I truly hope some changes are made with the food and more help us hired or scheduled.
It's as if the owner/manager doesn't care about this property.
Parking: My brother has walking issues because of chronic gout. There walk way is so high up he had to use the car to lift himself up onto it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks
Restaurantji Recommends
I ordered 5 pizzas with extra sauce on the pizzas for my son's birthday party today... Very disappointed.. Pizzas were all very dry with little / no sauce? None of the kids ate it and now left with 5 dry pizzas🤦... Next time someone orders extra sauce, just do the right thing and put extra sauce on it... I wouldve been fine paying extra...
Atmosphere: 3
Food: 1
Service: 3
Me and my little family went here today for lunch and I have ordered specific things I wanted either for me or my children and it was messed up not once but like 3 times before the order was corrected. I was also over charged for things that was not my doing or fault. Never got the items off my order and all the manager wanted to try giving me was a 10% discount instead of apologizing for their mistakes and atleast giving me half a refund or something for messing up the order. The amount of time i had to wait for mine and my kids food was outrageous too!!!! I WILL NOT BE BACK!!!!
Atmosphere: 1
Food: 1
Service: 1
Staff if very attentive and are quick/courteous. Food always comes out good quality, if a little bit inconsistent at times.
Really wish there was still a "special request" option when ordering online though, would love to get extra topping on my breadsticks without feeling like a pain 😭
Atmosphere: 3
Food: 4
Service: 5
Just like I remembered when I was a kid. They have good coupons on their website. We got a lot of food for cheap.
Parking: I wish they would cover the potholes in the parking lot
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Breadsticks, Personal Pan Pizza
Friendly service, relaxed and the usual pizza, that will be good again.
Atmosphere: 3
Food: 4
Service: 5
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