I'm not sure what's going on with this location but they seriously need help.
Last year we went and it was bad. There was only 1 server and the line was backed up for seating and take out orders.
This time was no different. There were 3 tables already seated and halfway done and we arrived there around 3-4 pm. There was one couple ahead of us so we got in line. An older couple came in shortly after us and it took about 5 minutes before anyone said anything to us all. No greeting nothing to acknowledge that we were there. The server didn't know who was first 2nd or 3rd to seat. She was visibly frazzled. She took the 2 other tables that sat when we did drink orders before coming to our table. Granted she was very nice and pleasant but she definitely needs help.
Now let's get to the FOOD OMG how nasty. We ordered the big box which came with 2 medium Pizzas, bread sticks, boneless wings. We ordered traditional wings as well because some people like bone(less). I ordered mild boneless and they were just nasty. I brought them home and my pitbull won't eat them either so I threw them out this morning. The traditional wings my cousin and sister ate but they said they didn't taste right either but my cousin was so hungry she ate them and today she's sick. We each went to the Salad bar which had wilted lettuce and some items we depleted. Potato salad was good though. And what happened to the boiled eggs? They're not on there.
The PIZZA which normally to my opinion is the best pizza was so doughy. Normally there's a nice crisp on the bottom but nope. I must say, they tried to make a chicken bacon ranch tho using Alfredo sauce because they didn't have ranch for pizza. The chicken was unflavored and I dipped it in ranch dressing from the wings and it was actually good if only it wasn't for the fact that it was doughy. We have 2 half pizzas sitting in our kitchen that no one wants..not even my dog who LOVES pizza pizza as I call it for him.
Towards the middle of our dining another server became our server and we had to ASK at the counter for to go boxes thinking Millz (my dog) would eat it.
We get pizza hut every few months near the house depending on our budget etc and this store is the WORST. I appreciate this store being open for sit down and the salad buffet. We just happened to be in Saratoga yesterday and decided to go.
I truly hope some changes are made with the food and more help us hired or scheduled.
It's as if the owner/manager doesn't care about this property.
Parking: My brother has walking issues because of chronic gout. There walk way is so high up he had to use the car to lift himself up onto it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks
Chris Seymour
I ordered 5 pizzas with extra sauce on the pizzas for my son's birthday party today... Very disappointed.. Pizzas were all very dry with little / no sauce? None of the kids ate it and now left with 5 dry pizzas🤦... Next time someone orders extra sauce, just do the right thing and put extra sauce on it... I wouldve been fine paying extra...
Atmosphere: 3
Food: 1
Service: 3
Breanna Klimek
Me and my little family went here today for lunch and I have ordered specific things I wanted either for me or my children and it was messed up not once but like 3 times before the order was corrected. I was also over charged for things that was not my doing or fault. Never got the items off my order and all the manager wanted to try giving me was a 10% discount instead of apologizing for their mistakes and atleast giving me half a refund or something for messing up the order. The amount of time i had to wait for mine and my kids food was outrageous too!!!! I WILL NOT BE BACK!!!!
Atmosphere: 1
Food: 1
Service: 1
Nicolas Jancek
Staff if very attentive and are quick/courteous. Food always comes out good quality, if a little bit inconsistent at times.
Really wish there was still a "special request" option when ordering online though, would love to get extra topping on my breadsticks without feeling like a pain ðŸ˜
Atmosphere: 3
Food: 4
Service: 5
Vicki L
Just like I remembered when I was a kid. They have good coupons on their website. We got a lot of food for cheap.
Parking: I wish they would cover the potholes in the parking lot
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Breadsticks, Personal Pan Pizza
Jean-Paul Kurris
Friendly service, relaxed and the usual pizza, that will be good again.
Atmosphere: 3
Food: 4
Service: 5
Bill Schnefel
AVOID THIS PLACE!!!! My family and me went last night, the experience was horrible!! We walked in and nobody greeted us, the guy behind the counter just said you can sit over there and pointed to one of the many empty tables. It then took 10 minutes for someone to come take our order, we didn't get a menu yet!!! Meanwhile 2 tables just got up and walked out. When our order was finally taken close to another 10 minutes goes by and still no breadsticks, I went to the counter and asked why it was taking so long, another 5 minutes no breadsticks, we then also got up and walked out, the kid wiping the adjacent table just said sorry about the wait. This is the second time this happened! 6 months ago my daughter and I stopped in for lunch, only one other table was occupied, 15 minutes after waiting to order food, we just got up and walked out, again all we heard was sorry. WE ARE NEVER GOING TO THAT LOCATION EVER AGAIN!!!
Jacquie Horn
I ordered 2 cheesy garlic bread orders and 2 large pizzas. Tell me why I received 2 totally different garlic breads. I should've looked in every box before leaving. Honestly didn't think they would make them differently and my daughter ONLY eats the garlic bread nothing else that's why I placed 2 orders on same order tho. ?
Atmosphere: 3
Food: 3
Service: 4
Krista Angus
My husband and I were in Saratoga and we decided to stop for something to eat. We decided on Pizza Hut since we don’t have one by us anymore. This particular Pizza Hut was phenomenal. Only one server and there quite a few people there dining in, not to mention the people that were there to pick up and she did a great job! We ordered cheese sticks, garlic bread with cheese and 2 personal pans and everything was fresh, hot and delicious!! Very pleasantly surprised!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breadsticks, Fresh and Hot Bread Sticks, Personal Pan Pizza
Michael Ohr
Got a pepperoni pizza to go when we got home.It was very light on cheese and pepperoni.
I ordered 2 cheesy garlic bread orders and 2 large pizzas. Tell me why I received 2 totally different garlic breads. I should've looked in every box before leaving. Honestly didn't think they would make them differently and my daughter ONLY eats the garlic bread nothing else that's why I placed 2 orders on same order tho. 😒
Atmosphere: 3
Food: 3
Service: 4
Kate Jack
Great service and food thank you - Granddaughter loved it and our server was wonderful with her (Roberta) very helpful
I'm not sure what's going on with this location but they seriously need help.
Last year we went and it was bad. There was only 1 server and the line was backed up for seating and take out orders.
This time was no different. There were 3 tables already seated and halfway done and we arrived there around 3-4 pm. There was one couple ahead of us so we got in line. An older couple came in shortly after us and it took about 5 minutes before anyone said anything to us all. No greeting nothing to acknowledge that we were there.
The server didn't know who was first 2nd or 3rd to seat. She was visibly frazzled. She took the 2 other tables that sat when we did drink orders before coming to our table. Granted she was very nice and pleasant but she definitely needs help.
Now let's get to the FOOD OMG how nasty. We ordered the big box which came with 2 medium Pizzas, bread sticks, boneless wings. We ordered traditional wings as well because some people like bone(less).
I ordered mild boneless and they were just nasty. I brought them home and my pitbull won't eat them either so I threw them out this morning. The traditional wings my cousin and sister ate but they said they didn't taste right either but my cousin was so hungry she ate them and today she's sick.
We each went to the Salad bar which had wilted lettuce and some items we depleted.
Potato salad was good though. And what happened to the boiled eggs? They're not on there.
The PIZZA which normally to my opinion is the best pizza was so doughy. Normally there's a nice crisp on the bottom but nope.
I must say, they tried to make a chicken bacon ranch tho using Alfredo sauce because they didn't have ranch for pizza. The chicken was unflavored and I dipped it in ranch dressing from the wings and it was actually good if only it wasn't for the fact that it was doughy. We have 2 half pizzas sitting in our kitchen that no one wants..not even my dog who LOVES pizza pizza as I call it for him.
Towards the middle of our dining another server became our server and we had to ASK at the counter for to go boxes thinking Millz (my dog) would eat it.
We get pizza hut every few months near the house depending on our budget etc and this store is the WORST. I appreciate this store being open for sit down and the salad buffet. We just happened to be in Saratoga yesterday and decided to go.
I truly hope some changes are made with the food and more help us hired or scheduled.
It's as if the owner/manager doesn't care about this property.
Parking: My brother has walking issues because of chronic gout. There walk way is so high up he had to use the car to lift himself up onto it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks
I ordered 5 pizzas with extra sauce on the pizzas for my son's birthday party today... Very disappointed.. Pizzas were all very dry with little / no sauce? None of the kids ate it and now left with 5 dry pizzas🤦... Next time someone orders extra sauce, just do the right thing and put extra sauce on it... I wouldve been fine paying extra...
Atmosphere: 3
Food: 1
Service: 3
Me and my little family went here today for lunch and I have ordered specific things I wanted either for me or my children and it was messed up not once but like 3 times before the order was corrected. I was also over charged for things that was not my doing or fault. Never got the items off my order and all the manager wanted to try giving me was a 10% discount instead of apologizing for their mistakes and atleast giving me half a refund or something for messing up the order. The amount of time i had to wait for mine and my kids food was outrageous too!!!! I WILL NOT BE BACK!!!!
Atmosphere: 1
Food: 1
Service: 1
Staff if very attentive and are quick/courteous. Food always comes out good quality, if a little bit inconsistent at times.
Really wish there was still a "special request" option when ordering online though, would love to get extra topping on my breadsticks without feeling like a pain ðŸ˜
Atmosphere: 3
Food: 4
Service: 5
Just like I remembered when I was a kid. They have good coupons on their website. We got a lot of food for cheap.
Parking: I wish they would cover the potholes in the parking lot
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Breadsticks, Personal Pan Pizza
Friendly service, relaxed and the usual pizza, that will be good again.
Atmosphere: 3
Food: 4
Service: 5
AVOID THIS PLACE!!!! My family and me went last night, the experience was horrible!! We walked in and nobody greeted us, the guy behind the counter just said you can sit over there and pointed to one of the many empty tables. It then took 10 minutes for someone to come take our order, we didn't get a menu yet!!! Meanwhile 2 tables just got up and walked out. When our order was finally taken close to another 10 minutes goes by and still no breadsticks, I went to the counter and asked why it was taking so long, another 5 minutes no breadsticks, we then also got up and walked out, the kid wiping the adjacent table just said sorry about the wait. This is the second time this happened! 6 months ago my daughter and I stopped in for lunch, only one other table was occupied, 15 minutes after waiting to order food, we just got up and walked out, again all we heard was sorry. WE ARE NEVER GOING TO THAT LOCATION EVER AGAIN!!!
I ordered 2 cheesy garlic bread orders and 2 large pizzas. Tell me why I received 2 totally different garlic breads. I should've looked in every box before leaving. Honestly didn't think they would make them differently and my daughter ONLY eats the garlic bread nothing else that's why I placed 2 orders on same order tho. ?
Atmosphere: 3
Food: 3
Service: 4
My husband and I were in Saratoga and we decided to stop for something to eat. We decided on Pizza Hut since we don’t have one by us anymore. This particular Pizza Hut was phenomenal. Only one server and there quite a few people there dining in, not to mention the people that were there to pick up and she did a great job! We ordered cheese sticks, garlic bread with cheese and 2 personal pans and everything was fresh, hot and delicious!! Very pleasantly surprised!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breadsticks, Fresh and Hot Bread Sticks, Personal Pan Pizza
Got a pepperoni pizza to go when we got home.It was very light on cheese and pepperoni.
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
I ordered 2 cheesy garlic bread orders and 2 large pizzas. Tell me why I received 2 totally different garlic breads. I should've looked in every box before leaving. Honestly didn't think they would make them differently and my daughter ONLY eats the garlic bread nothing else that's why I placed 2 orders on same order tho. 😒
Atmosphere: 3
Food: 3
Service: 4
Great service and food thank you - Granddaughter loved it and our server was wonderful with her (Roberta) very helpful
Ran out of dough
Atmosphere: 3
Food: 2
Service: 3
One of the only local pizza huts left in ny.
Atmosphere: 3
Food: 3
Service: 3
Very good all the way around
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Marinara
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