Food was incredible. My work had their holiday gift exchange here. Im allergic to both fish and shellfish. The waiter made sure to ask if the food i requested could be made without fish sauce and took care in handling my food. I received the orange chicken and the sauce was amazing, chicken was great quality and my coworkers raved about the sushi and pad Thai
Atmosphere: 5
Food: 5
Service: 5
Donald Maslanka
Really good Chinese and Thai dishes. The sushi is some of the best in the Capital District. Seriously, sushi can be difficult to do well and Jade Bistro consistently delivers fresh and beautifully prepared sushi. Go! Enjoy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
chrystal molloy scism
Portions are massive
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi, California Roll
Jen Cohn
The new sushi chef is so good and professional. But the waitress is so rude😡
Atmosphere: 3
Food: 5
Service: 3
Savitri Dasrath
Food was good
Kid-friendliness: They cater for kids. Was lovely
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pineapple Fried Rice
Kristy P
Came here on a Thursday for a night out. The food was good, and our server was incredibly attentive to my food allergies. However, service was so terribly slow. We would have ordered more food and drinks, but it took so long to receive anything that we gave up. The sushi boat was ok but not as large of portion sizes as other locations. I hope to try this place again sometime and see if it was just an off night.
Dietary restrictions: My server was very attentive to my shellfish allergy!
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Sushi
John Barriga
I was thrilled to discover a sushi restaurant of this caliber. The sushi rolls and appetizers were absolutely outstanding, and the service was top-notch. The spicy tuna roll, along with the Alaskan and Godzilla rolls, were particularly delicious. The quality of the food was exceptional. Despite driving an hour to get there, it was absolutely worth it. I will definitely be returning and highly recommend this restaurant to others.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
Gary Relation
Excellent sushi and tons of other options as well. Pineapple fried rice is excellent.
Server completely forgot about us!! Waited an hour and 20 min for food to come. The only reason we eventually got our food was because i got up and complained. Once i said i need my food to go now it came out in 10 min. We only ordered 4 sushi rolls. Nothing that takes a long tome to prepare. People around us that were seated after us got their dinner order quickly!! Long before us as i pointed out to the manager. I visited this restaurant because it was recommended. The server acted as if i was wrong and became very rude, abrasive and nasty!! Instead of just owning up to a mistake being made and jumping into action to fix it quickly. Very disappointed. Its unfortunate that our server was also tending to a large group in the party room area. We asked 2 other servers to please check on our order and both said ok 5 minutes. Never once returning to our table. We had a small child now crying because she was hungry and waiting so long. The lack of accountability on our servers part was a disgrace to the restaurant. Our food to go however was delicious!
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Sushi
Kirian Lee
Tonight I had dinner at the Jade Bistro in Scotia, and it will be the last.
I will preface this with the only positive, which was that the food was good, as it has been each time I have been there. But the positive ends there.
-Waited at the hostess counter for a significant period of time before being even greeted. (Restaurant was pretty empty and during the entire time there, only one pick up order that went out.
- Noticeably long before our server came to the table to ask about drinks or any questions on the menu.
- Had ample time to look around and realize there were no other tables that were not already eating, and only 3 in total at all.
- Got waters, our drinks were finished.... no server at the table. Eye contact made with server, who was leaning against the hostess stand, nothing.
I joked that I was about to get up and just go get the pitcher of water off the wait staff's service tray and serve us myself.... and then we waited... and waited. I finally did in fact go get the pitcher and refill our waters myself, all while our server just stood there doing nothing. Don't confuse this with "nothing" like chatting with someone or doing something at the hostess area... literal nothing. Leaning on the counter.
A different woman brought our food.
- Server started to walk in our direction, saw food on the table, just turned around and back to the leaning. We were about half way through eating and he started walking our direction. (Maybe to ask how our food was? Nope.) He walked to the server station, 3 feet away from us, had no interaction with us, and walked away.
We finished our meal and I joked that I may need to get my own box. It wasn't however very funny, when that is indeed what I needed to do. I got up, went to the server station, got my own to-go box and a bag and bagged the rest of my meal to go.
As our empty plates were moved across the table our server finally made an appearance... to drop off the bill.
I have worked in food service, and I am fully familiar with how hard of work it can be, and what is required of the staff, as well as how reliant server wages are on tips. However, those tips are for actually doing your job. This on the other hand was possibly the least attentive version of showing up at a restaurant and calling yourself a server I've ever experienced. My friend was reluctant but I adamantly said we were not leaving a tip. The fact is, he didn't do even the basic level of his job.
We paid the bill in cash and left. This could have ended the night chalking it up to a bad server and we would have still come back.
BUT, once outside we were followed out by the man who was our server and in front of other customers who were also leaving he yelled to us "the tip is not included in the bill." My friend responded that he was aware of that, and that the man had not done his job. He stated that we got our own water, someone else brought our food, and I even got my own box and bag from their service station.
At this point the man yelled "So no tip?"
Luckily this server was yelling this to people who were calm and also not drinking or that confrontation could have gone very differently for him. My friend said that if he had done his job we would have tipped, and well at that, but he didn't. He didn't do his job.
Other times that either of us have been there it has been good service but this was just unacceptable.
Complete lack of basic service - unacceptable.
Following a customer to the parking lot and then confronting them about not tipping? Even worse.
Confronting a customer in the parking lot, and yelling to them in front of other customers about not tipping? Unprof
Kirian Lee
Tonight I had dinner at the Jade Bistro in Scotia, and it will be the last.
I will preface this with the only positive, which was that the food was good, as it has been each time I have been there. But the positive ends there.
Upon arriving we waited at the hostess counter for a significant period of time before being even greeted. (I will add, the restaurant was pretty empty and during the entire time of being there there was only one pick up order that went out). We were seated and given our menus by the hostess.
It seemed noticeably long before our server came to the table to ask about drinks or any questions on the menu but I still was giving the benefit of the doubt.
While waiting though I had ample time to look around and realize there were no other tables that were not already eating, and only 3 in total at all.
Our order was finally taken and then we waited. Our drinks were finished.... no server at the table. Eye contact made with the server, who was leaning against the hostess stand (seemingly on a paid break?), nothing.
I joked that I was about to get up and just go get the pitcher of water off the wait staff's service tray and serve us myself.... and then we waited... and waited. And I finally did in fact go get the pitcher and refill our waters myself, all while our server just stood there doing nothing. Don't confuse this with "nothing" like chatting with someone or doing something at the hostess area... literal nothing. Leaning on the counter.
When our food came, it was a different woman who brought it.
Our server then started to walk in our direction, saw food on the table, (make contact with his customers? Nope) just turned around and back to the leaning. We were about half way through eating and he started walking our direction. (Maybe to ask how our food was? Nope.) He walked to the server station, 3 feet away from us, had no interaction with us, and walked away.
We finished our meal and I joked that I may need to get my own box. It wasn't however very funny, when that is indeed what I needed to do. I got up, went to the server station, got my own to-go box and a bag and bagged the rest of my meal to go.
As our empty plates were moved across the table our server finally made an appearance... to drop off the bill.
I have worked in food service, and I am fully familiar with how hard of work it can be, and what is required of the staff, as well as how reliant server wages are on tips. However, those tips are for actually doing your job. This on the other hand was possibly the least attentive version of showing up at a restaurant and calling yourself a server I've ever experienced. My friend was reluctant but I adamantly said we were not leaving a tip. The fact is, he didn't do even the basic level of his job.
We paid the bill in cash and left. This could have ended the night chalking it up to a bad server and we would have still come back.
BUT, once outside we were followed out by the man who was our server and in front of other customers who were also leaving he yelled to us "the tip is not included in the bill." My friend responded that he was aware of that, and that the man had not done his job. He stated that we got our own water, someone else brought our food, and I even got my own box and bag from their service station.
At this point the man yelled "So no tip?"
Luckily this server was yelling this to people who were calm and also not drinking or that confrontation could have gone very differently for him. My friend said that if he had done his job we would have tipped, and well at that, but he didn't. He didn't do his job.
Other times that either of us have been there it has been good service but this was just unacceptable.
Complete lack of basic service - unacceptable.
Following a customer to the parking lot and then confronting them about not tipping? Even worse.
Confronting a customer in the parking lot, and yelling to them in front of other customers about not tipping?
Unprofessional and absol
Kirian Lee
Tonight I had dinner at the Jade Bistro in Scotia, and it will be the last.
I will preface this with the only positive, which was that the food was good, as it has been each time I have been there. But the positive ends there.
Upon arriving we waited at the hostess counter for a significant period of time before being even greeted. (I will add, the restaurant was pretty empty and during the entire time of being there there was only one pick up order that went out). We were seated and given our menus by the hostess.
It seemed noticeably long before our server came to the table to ask about drinks or any questions on the menu but I still was giving the benefit of the doubt.
While waiting though I had ample time to look around and realize there were no other tables that were not already eating, and only 3 in total at all.
Our order was finally taken and then we waited. Our drinks were finished.... no server at the table. Eye contact made with the server, who was leaning against the hostess stand (seemingly on a paid break?), nothing.
I joked that I was about to get up and just go get the pitcher of water off the wait staff's service tray and serve us myself.... and then we waited... and waited. And I finally did in fact go get the pitcher and refill our waters myself, all while our server just stood there doing nothing. Don't confuse this with "nothing" like chatting with someone or doing something at the hostess area... literal nothing. Leaning on the counter.
When our food came, it was a different woman who brought it.
Our server then started to walk in our direction, saw food on the table, (make contact with his customers? Nope) just turned around and back to the leaning. We were about half way through eating and he started walking our direction. (Maybe to ask how our food was? Nope.) He walked to the server station, 3 feet away from us, had no interaction with us, and walked away.
We finished our meal and I joked that I may need to get my own box. It wasn't however very funny, when that is indeed what I needed to do. I got up, went to the server station, got my own to-go box and a bag and bagged the rest of my meal to go.
As our empty plates were moved across the table our server finally made an appearance... to drop off the bill.
I have worked in food service, and I am fully familiar with how hard of work it can be, and what is required of the staff, as well as how reliant server wages are on tips. However, those tips are for actually doing your job. This on the other hand was possibly the least attentive version of showing up at a restaurant and calling yourself a server I've ever experienced. My friend was reluctant but I adamantly said we were not leaving a tip. The fact is, he didn't do even the basic level of his job.
We paid the bill in cash and left. This could have ended the night chalking it up to a bad server and we would have still come back.
BUT, once outside we were followed out by the man who was our server and in front of other customers who were also leaving he yelled to us "the tip is not included in the bill." My friend responded that he was aware of that, and that the man had not done his job. He stated that we got our own water, someone else brought our food, and I even got my own box and bag from their service station.
At this point the man yelled "So no tip?"
Luckily this server was yelling this to people who were calm and also not drinking or that confrontation could have gone very differently for him. My friend said that if he had done his job we would have tipped, and well at that, but he didn't. He didn't do his job.
Other times that either of us have been there it has been good service but this was just unacceptable.
Complete lack of basic service - unacceptable.
Following a customer to the parking lot and then confronting them about not tipping? Even worse.
Confronting a customer in the parking lot, and yelling to them in front of other customers about not tipping?
Unprofessional and absol
Kirian Lee
Tonight I had dinner at the Jade Bistro in Scotia, and it will be the last.
I will preface this with the only positive, which was that the food was good, as it has been each time I have been there. But the positive ends there.
Upon arriving we waited at the hostess counter for a significant period of time before being even greeted. (I will add, the restaurant was pretty empty and during the entire time of being there there was only one pick up order that went out). We were seated and given our menus by the hostess.
It seemed noticeably long before our server came to the table to ask about drinks or any questions on the menu but I still was giving the benefit of the doubt.
While waiting though I had ample time to look around and realize there were no other tables that were not already eating, and only 3 in total at all.
Our order was finally taken and then we waited. Our drinks were finished.... no server at the table. Eye contact made with the server, who was leaning against the hostess stand (seemingly on a paid break?), nothing.
I joked that I was about to get up and just go get the pitcher of water off the wait staff's service tray and serve us myself.... and then we waited... and waited. And I finally did in fact go get the pitcher and refill our waters myself, all while our server just stood there doing nothing. Don't confuse this with "nothing" like chatting with someone or doing something at the hostess area... literal nothing. Leaning on the counter.
When our food came, it was a different woman who brought it.
Our server then started to walk in our direction, saw food on the table, (make contact with his customers? Nope) just turned around and back to the leaning. We were about half way through eating and he started walking our direction. (Maybe to ask how our food was? Nope.) He walked to the server station, 3 feet away from us, had no interaction with us, and walked away.
We finished our meal and I joked that I may need to get my own box. It wasn't however very funny, when that is indeed what I needed to do. I got up, went to the server station, got my own to-go box and a bag and bagged the rest of my meal to go.
As our empty plates were moved across the table our server finally made an appearance... to drop off the bill.
I have worked in food service, and I am fully familiar with how hard of work it can be, and what is required of the staff, as well as how reliant server wages are on tips. However, those tips are for actually doing your job. This on the other hand was possibly the least attentive version of showing up at a restaurant and calling yourself a server I've ever experienced. My friend was reluctant but I adamantly said we were not leaving a tip. The fact is, he didn't do even the basic level of his job.
We paid the bill in cash and left. This could have ended the night chalking it up to a bad server and we would have still come back.
BUT, once outside we were followed out by the man who was our server and in front of other customers who were also leaving he yelled to us "the tip is not included in the bill." My friend responded that he was aware of that, and that the man had not done his job. He stated that we got our own water, someone else brought our food, and I even got my own box and bag from their service station.
At this point the man yelled "So no tip?"
Luckily this server was yelling this to people who were calm and also not drinking or that confrontation could have gone very differently for him. My friend said that if he had done his job we would have tipped, and well at that, but he didn't. He didn't do his job.
Other times that either of us have been there it has been good service but this was just unacceptable.
Complete lack of basic service - unacceptable.
Following a customer to the parking lot and then confronting them about not tipping? Even worse.
Confronting a customer in the parking lot, and yelling to them in front of other customers about not tipping?
Unprofessional and absol
Food was incredible. My work had their holiday gift exchange here. Im allergic to both fish and shellfish. The waiter made sure to ask if the food i requested could be made without fish sauce and took care in handling my food. I received the orange chicken and the sauce was amazing, chicken was great quality and my coworkers raved about the sushi and pad Thai
Atmosphere: 5
Food: 5
Service: 5
Really good Chinese and Thai dishes. The sushi is some of the best in the Capital District. Seriously, sushi can be difficult to do well and Jade Bistro consistently delivers fresh and beautifully prepared sushi. Go! Enjoy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
Portions are massive
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi, California Roll
The new sushi chef is so good and professional. But the waitress is so rude😡
Atmosphere: 3
Food: 5
Service: 3
Food was good
Kid-friendliness: They cater for kids. Was lovely
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pineapple Fried Rice
Came here on a Thursday for a night out. The food was good, and our server was incredibly attentive to my food allergies. However, service was so terribly slow. We would have ordered more food and drinks, but it took so long to receive anything that we gave up. The sushi boat was ok but not as large of portion sizes as other locations. I hope to try this place again sometime and see if it was just an off night.
Dietary restrictions: My server was very attentive to my shellfish allergy!
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Sushi
I was thrilled to discover a sushi restaurant of this caliber. The sushi rolls and appetizers were absolutely outstanding, and the service was top-notch. The spicy tuna roll, along with the Alaskan and Godzilla rolls, were particularly delicious. The quality of the food was exceptional. Despite driving an hour to get there, it was absolutely worth it. I will definitely be returning and highly recommend this restaurant to others.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
Excellent sushi and tons of other options as well. Pineapple fried rice is excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Miso Soup, Sushi, Pineapple Fried Rice
Waiter was not that experienced made mistakes on our drinks
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Spring Roll
Yummy food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Server completely forgot about us!! Waited an hour and 20 min for food to come. The only reason we eventually got our food was because i got up and complained. Once i said i need my food to go now it came out in 10 min. We only ordered 4 sushi rolls. Nothing that takes a long tome to prepare. People around us that were seated after us got their dinner order quickly!! Long before us as i pointed out to the manager. I visited this restaurant because it was recommended.
The server acted as if i was wrong and became very rude, abrasive and nasty!! Instead of just owning up to a mistake being made and jumping into action to fix it quickly.
Very disappointed. Its unfortunate that our server was also tending to a large group in the party room area. We asked 2 other servers to please check on our order and both said ok 5 minutes. Never once returning to our table. We had a small child now crying because she was hungry and waiting so long.
The lack of accountability on our servers part was a disgrace to the restaurant.
Our food to go however was delicious!
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Sushi
Tonight I had dinner at the Jade Bistro in Scotia, and it will be the last.
I will preface this with the only positive, which was that the food was good, as it has been each time I have been there. But the positive ends there.
-Waited at the hostess counter for a significant period of time before being even greeted. (Restaurant was pretty empty and during the entire time there, only one pick up order that went out.
- Noticeably long before our server came to the table to ask about drinks or any questions on the menu.
- Had ample time to look around and realize there were no other tables that were not already eating, and only 3 in total at all.
- Got waters, our drinks were finished.... no server at the table.
Eye contact made with server, who was leaning against the hostess stand, nothing.
I joked that I was about to get up and just go get the pitcher of water off the wait staff's service tray and serve us myself.... and then we waited... and waited. I finally did in fact go get the pitcher and refill our waters myself, all while our server just stood there doing nothing. Don't confuse this with "nothing" like chatting with someone or doing something at the hostess area... literal nothing. Leaning on the counter.
A different woman brought our food.
- Server started to walk in our direction, saw food on the table, just turned around and back to the leaning. We were about half way through eating and he started walking our direction. (Maybe to ask how our food was? Nope.) He walked to the server station, 3 feet away from us, had no interaction with us, and walked away.
We finished our meal and I joked that I may need to get my own box. It wasn't however very funny, when that is indeed what I needed to do. I got up, went to the server station, got my own to-go box and a bag and bagged the rest of my meal to go.
As our empty plates were moved across the table our server finally made an appearance... to drop off the bill.
I have worked in food service, and I am fully familiar with how hard of work it can be, and what is required of the staff, as well as how reliant server wages are on tips. However, those tips are for actually doing your job. This on the other hand was possibly the least attentive version of showing up at a restaurant and calling yourself a server I've ever experienced. My friend was reluctant but I adamantly said we were not leaving a tip. The fact is, he didn't do even the basic level of his job.
We paid the bill in cash and left. This could have ended the night chalking it up to a bad server and we would have still come back.
BUT, once outside we were followed out by the man who was our server and in front of other customers who were also leaving he yelled to us "the tip is not included in the bill." My friend responded that he was aware of that, and that the man had not done his job. He stated that we got our own water, someone else brought our food, and I even got my own box and bag from their service station.
At this point the man yelled "So no tip?"
Luckily this server was yelling this to people who were calm and also not drinking or that confrontation could have gone very differently for him. My friend said that if he had done his job we would have tipped, and well at that, but he didn't. He didn't do his job.
Other times that either of us have been there it has been good service but this was just unacceptable.
Complete lack of basic service - unacceptable.
Following a customer to the parking lot and then confronting them about not tipping? Even worse.
Confronting a customer in the parking lot, and yelling to them in front of other customers about not tipping?
Unprof
Tonight I had dinner at the Jade Bistro in Scotia, and it will be the last. I will preface this with the only positive, which was that the food was good, as it has been each time I have been there. But the positive ends there. Upon arriving we waited at the hostess counter for a significant period of time before being even greeted. (I will add, the restaurant was pretty empty and during the entire time of being there there was only one pick up order that went out). We were seated and given our menus by the hostess. It seemed noticeably long before our server came to the table to ask about drinks or any questions on the menu but I still was giving the benefit of the doubt. While waiting though I had ample time to look around and realize there were no other tables that were not already eating, and only 3 in total at all. Our order was finally taken and then we waited. Our drinks were finished.... no server at the table. Eye contact made with the server, who was leaning against the hostess stand (seemingly on a paid break?), nothing. I joked that I was about to get up and just go get the pitcher of water off the wait staff's service tray and serve us myself.... and then we waited... and waited. And I finally did in fact go get the pitcher and refill our waters myself, all while our server just stood there doing nothing. Don't confuse this with "nothing" like chatting with someone or doing something at the hostess area... literal nothing. Leaning on the counter. When our food came, it was a different woman who brought it. Our server then started to walk in our direction, saw food on the table, (make contact with his customers? Nope) just turned around and back to the leaning. We were about half way through eating and he started walking our direction. (Maybe to ask how our food was? Nope.) He walked to the server station, 3 feet away from us, had no interaction with us, and walked away. We finished our meal and I joked that I may need to get my own box. It wasn't however very funny, when that is indeed what I needed to do. I got up, went to the server station, got my own to-go box and a bag and bagged the rest of my meal to go. As our empty plates were moved across the table our server finally made an appearance... to drop off the bill. I have worked in food service, and I am fully familiar with how hard of work it can be, and what is required of the staff, as well as how reliant server wages are on tips. However, those tips are for actually doing your job. This on the other hand was possibly the least attentive version of showing up at a restaurant and calling yourself a server I've ever experienced. My friend was reluctant but I adamantly said we were not leaving a tip. The fact is, he didn't do even the basic level of his job. We paid the bill in cash and left. This could have ended the night chalking it up to a bad server and we would have still come back. BUT, once outside we were followed out by the man who was our server and in front of other customers who were also leaving he yelled to us "the tip is not included in the bill." My friend responded that he was aware of that, and that the man had not done his job. He stated that we got our own water, someone else brought our food, and I even got my own box and bag from their service station. At this point the man yelled "So no tip?" Luckily this server was yelling this to people who were calm and also not drinking or that confrontation could have gone very differently for him. My friend said that if he had done his job we would have tipped, and well at that, but he didn't. He didn't do his job. Other times that either of us have been there it has been good service but this was just unacceptable. Complete lack of basic service - unacceptable. Following a customer to the parking lot and then confronting them about not tipping? Even worse. Confronting a customer in the parking lot, and yelling to them in front of other customers about not tipping? Unprofessional and absol
Tonight I had dinner at the Jade Bistro in Scotia, and it will be the last. I will preface this with the only positive, which was that the food was good, as it has been each time I have been there. But the positive ends there. Upon arriving we waited at the hostess counter for a significant period of time before being even greeted. (I will add, the restaurant was pretty empty and during the entire time of being there there was only one pick up order that went out). We were seated and given our menus by the hostess. It seemed noticeably long before our server came to the table to ask about drinks or any questions on the menu but I still was giving the benefit of the doubt. While waiting though I had ample time to look around and realize there were no other tables that were not already eating, and only 3 in total at all. Our order was finally taken and then we waited. Our drinks were finished.... no server at the table. Eye contact made with the server, who was leaning against the hostess stand (seemingly on a paid break?), nothing. I joked that I was about to get up and just go get the pitcher of water off the wait staff's service tray and serve us myself.... and then we waited... and waited. And I finally did in fact go get the pitcher and refill our waters myself, all while our server just stood there doing nothing. Don't confuse this with "nothing" like chatting with someone or doing something at the hostess area... literal nothing. Leaning on the counter. When our food came, it was a different woman who brought it. Our server then started to walk in our direction, saw food on the table, (make contact with his customers? Nope) just turned around and back to the leaning. We were about half way through eating and he started walking our direction. (Maybe to ask how our food was? Nope.) He walked to the server station, 3 feet away from us, had no interaction with us, and walked away. We finished our meal and I joked that I may need to get my own box. It wasn't however very funny, when that is indeed what I needed to do. I got up, went to the server station, got my own to-go box and a bag and bagged the rest of my meal to go. As our empty plates were moved across the table our server finally made an appearance... to drop off the bill. I have worked in food service, and I am fully familiar with how hard of work it can be, and what is required of the staff, as well as how reliant server wages are on tips. However, those tips are for actually doing your job. This on the other hand was possibly the least attentive version of showing up at a restaurant and calling yourself a server I've ever experienced. My friend was reluctant but I adamantly said we were not leaving a tip. The fact is, he didn't do even the basic level of his job. We paid the bill in cash and left. This could have ended the night chalking it up to a bad server and we would have still come back. BUT, once outside we were followed out by the man who was our server and in front of other customers who were also leaving he yelled to us "the tip is not included in the bill." My friend responded that he was aware of that, and that the man had not done his job. He stated that we got our own water, someone else brought our food, and I even got my own box and bag from their service station. At this point the man yelled "So no tip?" Luckily this server was yelling this to people who were calm and also not drinking or that confrontation could have gone very differently for him. My friend said that if he had done his job we would have tipped, and well at that, but he didn't. He didn't do his job. Other times that either of us have been there it has been good service but this was just unacceptable. Complete lack of basic service - unacceptable. Following a customer to the parking lot and then confronting them about not tipping? Even worse. Confronting a customer in the parking lot, and yelling to them in front of other customers about not tipping? Unprofessional and absol
Tonight I had dinner at the Jade Bistro in Scotia, and it will be the last. I will preface this with the only positive, which was that the food was good, as it has been each time I have been there. But the positive ends there. Upon arriving we waited at the hostess counter for a significant period of time before being even greeted. (I will add, the restaurant was pretty empty and during the entire time of being there there was only one pick up order that went out). We were seated and given our menus by the hostess. It seemed noticeably long before our server came to the table to ask about drinks or any questions on the menu but I still was giving the benefit of the doubt. While waiting though I had ample time to look around and realize there were no other tables that were not already eating, and only 3 in total at all. Our order was finally taken and then we waited. Our drinks were finished.... no server at the table. Eye contact made with the server, who was leaning against the hostess stand (seemingly on a paid break?), nothing. I joked that I was about to get up and just go get the pitcher of water off the wait staff's service tray and serve us myself.... and then we waited... and waited. And I finally did in fact go get the pitcher and refill our waters myself, all while our server just stood there doing nothing. Don't confuse this with "nothing" like chatting with someone or doing something at the hostess area... literal nothing. Leaning on the counter. When our food came, it was a different woman who brought it. Our server then started to walk in our direction, saw food on the table, (make contact with his customers? Nope) just turned around and back to the leaning. We were about half way through eating and he started walking our direction. (Maybe to ask how our food was? Nope.) He walked to the server station, 3 feet away from us, had no interaction with us, and walked away. We finished our meal and I joked that I may need to get my own box. It wasn't however very funny, when that is indeed what I needed to do. I got up, went to the server station, got my own to-go box and a bag and bagged the rest of my meal to go. As our empty plates were moved across the table our server finally made an appearance... to drop off the bill. I have worked in food service, and I am fully familiar with how hard of work it can be, and what is required of the staff, as well as how reliant server wages are on tips. However, those tips are for actually doing your job. This on the other hand was possibly the least attentive version of showing up at a restaurant and calling yourself a server I've ever experienced. My friend was reluctant but I adamantly said we were not leaving a tip. The fact is, he didn't do even the basic level of his job. We paid the bill in cash and left. This could have ended the night chalking it up to a bad server and we would have still come back. BUT, once outside we were followed out by the man who was our server and in front of other customers who were also leaving he yelled to us "the tip is not included in the bill." My friend responded that he was aware of that, and that the man had not done his job. He stated that we got our own water, someone else brought our food, and I even got my own box and bag from their service station. At this point the man yelled "So no tip?" Luckily this server was yelling this to people who were calm and also not drinking or that confrontation could have gone very differently for him. My friend said that if he had done his job we would have tipped, and well at that, but he didn't. He didn't do his job. Other times that either of us have been there it has been good service but this was just unacceptable. Complete lack of basic service - unacceptable. Following a customer to the parking lot and then confronting them about not tipping? Even worse. Confronting a customer in the parking lot, and yelling to them in front of other customers about not tipping? Unprofessional and absol
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