We arrived late in the day after a trip of hiking at Niagara Falls, really tired and damp. The staff was welcoming, a little like family, with a clean room and a late supper in the Dining Room. There is a European Hotel feeling about this place. You can tell they know how to treat guests. Anthony, the GM, greeted us by name and the next morning, he and the other staff members told us a little about the place we had serendipitously landed. This is the Wine Country of NY state and the area offers interesting tours and history. The hotel is nicely located and an alternative to the big chain feeling we had become used to on our trip.
Gail Murphy-Geiss
When our ac didn’t work, they very nicely gave us another room - a suite! Very good service. Unfortunately, in that room, someone had zoomed in on the TV and we couldn’t get the remote to pull back out. We didn’t want to complain again since they were so nice and otherwise, the room was super. Great location right on the Empire Bike Trail and a bike friendly hotel - highly recommend!!
Nick
So I’ll start on the positive note. The staff were wonderful. However, the restaurant was extremely expensive and just as average. My steak was way undercooked and my wife’s chicken was dry. The drinks were tasty. The room itself was very disappointing. Very small with limited tv channel selection. Outdated bathroom, no microwave (they have microwave popcorn in the vending machine), no fridge. You also have to request ice from the front desk which I thought was inconvenient. They also advertise some kind of breakfast, which was not available for us in the morning. For 400 dollars a night, I felt robbed. You can do much better for much cheaper.
Melinda Laszczynski
Cute hotel with nice clean rooms, close to a lot in walking distance. The manager even helped us when we got a flat tire in town so we could get back on the road. Would definitely recommend!
Dave Paterson
The Gould could be a tremendous property that currently isn't living up to its potential, but I'm rooting for them to correct course. We on balance enjoyed our stay but certainly had to overlook a number of things.
The building has plenty of charm, they hit the aesthetic they were going for. Rooms were clean, and the bathroom in particular was quite spacious. Walkable to tons of cafes, shops, restaurants, with several just down the block. Front desk staff were very friendly and tried to the best of their ability to make sure our stay was comfortable. Breakfast was adequate when it was available.
The building looks like it went through a full reno about 7-8 years ago but I suspect they haven't been properly maintaining it since. Lots of little stuff obvious to the guest isn't getting done in both the common areas and the rooms that should be a layup for a competent maintenance staff. Doesn't feel premium when you walk by the same scrapes in the wall, the same tattered elevator door wrap, the same grime on the exterior window sills every day. If they can't do the easy stuff they know guests will notice, then it makes you wonder what else aren't they bothering with that we can't see?
Coffee and breakfast were not set out when we came downstairs well after their posted time on both of our final two days. Staff was apologetic and tried to hurry to address it, but you just can't miss on that two days in a row. Related, it felt like they were running a skeleton crew. People that were there were putting in the effort but they needed more support.
For the restaurant, food was excellent. My wife ordered one of their seasonal cocktails and enjoyed it. I wanted to order a local craft beer, but their taplist had several empty taps and winter beers on it in May. Sam Adams stops shipping their Winter Lager in January. Not sure how long that's been sitting there or how recently these lines were attended to. At a certain point having that on tap still is a red flag and you're better off dumping it and freshening up your selection. Decided to play it safe and order a Coors bottle instead, which is a bummer in an area with a strong craft beer scene.
علي الخليفه
they cut extra money after I checked out
Gina Lamandre
Worst experience ever. It is an old hotel that needs renovations. The rooms feel dirty. However I am writing this negative review because the manager is an unprofessional individual. A fire alarm went off at 9:30 pm. He did not follow any safety measures. He showed no concern for the patrons and after expressing agitation over the fire alarm, which he couldn't shut off, he refused to move us to a floor where the alarm was not going off ( he did not like the conversation). My advice, stay away.
Theresa St. John
This hotel is in the heart of Seneca Falls. The exterior and interior were lovely. The restaurant wasn't open yet when I was ready for dinner, but seemed pretty lively when I got back from my evening out. Staff was very helpful and check in was super smooth. Slept great, the hotel was very quiet, which I always appreciate.
Randy Madsen
We stopped in today for drinks and appetizers. The service was exceptional. Our server, Krista, was very accommodating, knowledgeable, and friendly. We had the roasted brussel sprouts and loaded sweet potato fries with bacon and jalapeño. Both appetizers were delicious, but the sweet potato fries were so flavorful and satisfying. We truly enjoyed our experience today.
Hamblin Pools
Great local spot , Seneca County is lucky to have them
We had our daughter’s wedding at the Gould this past weekend, I cannot say enough good things about Anthony, Roy, Michaela and the rest of the staff! Kind, caring and accommodating are just a few words that come to mind. Thank you all so much for making Maddy and Shannon‘s wedding weekend unforgettable ❤️
Kelly Sedinger
Pros: Beautiful old building in the middle of Seneca Falls's main business district. Rooms are clean, bright, and everything is high quality. Parking in back. Walking distance to Seneca Falls attractions and restaurants. Excellent in-house restaurant with a bar that makes good drinks. (There was no live music on our stay.) Beds comfortable (a bit high, short people take note).
Cons: Soundproofing could be better (we, ahem, heard some stuff from the couple next door). Ice is only available by request at the desk (the old building probably doesn't allow for an ice machine on each floor). Only one elevator (again, old building, take that into account). No fridges in the rooms, so bring a cooler and get ice. There should be lights in the closets as where they're located, no light from the room really gets in there (luckily I always have a flashlight with me).
We stayed here during a special event, and our group and its unusual needs (it was a meet-up for people who own greyhound dogs!) were welcomed warmly and treated very well. I have no complaints at all; my list of cons is just small nitpicks, and not one of them adds up to a reason to not stay here again. We enjoyed our time there and honestly, the only downside was the weather on the weekend we were there!
Todd Warner
So very disappointed with The Gould. Definitely not worth the money.
Service: 3
Seeking Credible Information dot com
The location of this place is great. It's right in downtown Seneca Falls next door to the Women's rights museum. I give it a 4 out of 5 stars.
Service: 4
Leticia Baez
Not what i expected for the pricing, rooms feel stuffy, i got an allergic reaction, not sure if it was from bedding or air ventilation! it was not a pleasant experience. We enjoyed the bar and live music. The food was subpar, i ordered a salad and had to return back, they were nice enough to take off bill and didn’t charge for my replacement meal.
We arrived late in the day after a trip of hiking at Niagara Falls, really tired and damp. The staff was welcoming, a little like family, with a clean room and a late supper in the Dining Room. There is a European Hotel feeling about this place. You can tell they know how to treat guests. Anthony, the GM, greeted us by name and the next morning, he and the other staff members told us a little about the place we had serendipitously landed. This is the Wine Country of NY state and the area offers interesting tours and history.
The hotel is nicely located and an alternative to the big chain feeling we had become used to on our trip.
When our ac didn’t work, they very nicely gave us another room - a suite! Very good service. Unfortunately, in that room, someone had zoomed in on the TV and we couldn’t get the remote to pull back out. We didn’t want to complain again since they were so nice and otherwise, the room was super. Great location right on the Empire Bike Trail and a bike friendly hotel - highly recommend!!
So I’ll start on the positive note. The staff were wonderful. However, the restaurant was extremely expensive and just as average. My steak was way undercooked and my wife’s chicken was dry. The drinks were tasty. The room itself was very disappointing. Very small with limited tv channel selection. Outdated bathroom, no microwave (they have microwave popcorn in the vending machine), no fridge. You also have to request ice from the front desk which I thought was inconvenient. They also advertise some kind of breakfast, which was not available for us in the morning. For 400 dollars a night, I felt robbed. You can do much better for much cheaper.
Cute hotel with nice clean rooms, close to a lot in walking distance. The manager even helped us when we got a flat tire in town so we could get back on the road. Would definitely recommend!
The Gould could be a tremendous property that currently isn't living up to its potential, but I'm rooting for them to correct course. We on balance enjoyed our stay but certainly had to overlook a number of things.
The building has plenty of charm, they hit the aesthetic they were going for. Rooms were clean, and the bathroom in particular was quite spacious. Walkable to tons of cafes, shops, restaurants, with several just down the block. Front desk staff were very friendly and tried to the best of their ability to make sure our stay was comfortable. Breakfast was adequate when it was available.
The building looks like it went through a full reno about 7-8 years ago but I suspect they haven't been properly maintaining it since. Lots of little stuff obvious to the guest isn't getting done in both the common areas and the rooms that should be a layup for a competent maintenance staff. Doesn't feel premium when you walk by the same scrapes in the wall, the same tattered elevator door wrap, the same grime on the exterior window sills every day. If they can't do the easy stuff they know guests will notice, then it makes you wonder what else aren't they bothering with that we can't see?
Coffee and breakfast were not set out when we came downstairs well after their posted time on both of our final two days. Staff was apologetic and tried to hurry to address it, but you just can't miss on that two days in a row. Related, it felt like they were running a skeleton crew. People that were there were putting in the effort but they needed more support.
For the restaurant, food was excellent. My wife ordered one of their seasonal cocktails and enjoyed it. I wanted to order a local craft beer, but their taplist had several empty taps and winter beers on it in May. Sam Adams stops shipping their Winter Lager in January. Not sure how long that's been sitting there or how recently these lines were attended to. At a certain point having that on tap still is a red flag and you're better off dumping it and freshening up your selection. Decided to play it safe and order a Coors bottle instead, which is a bummer in an area with a strong craft beer scene.
they cut extra money after I checked out
Worst experience ever. It is an old hotel that needs renovations. The rooms feel dirty. However I am writing this negative review because the manager is an unprofessional individual. A fire alarm went off at 9:30 pm. He did not follow any safety measures. He showed no concern for the patrons and after expressing agitation over the fire alarm, which he couldn't shut off, he refused to move us to a floor where the alarm was not going off ( he did not like the conversation). My advice, stay away.
This hotel is in the heart of Seneca Falls. The exterior and interior were lovely. The restaurant wasn't open yet when I was ready for dinner, but seemed pretty lively when I got back from my evening out. Staff was very helpful and check in was super smooth. Slept great, the hotel was very quiet, which I always appreciate.
We stopped in today for drinks and appetizers. The service was exceptional. Our server, Krista, was very accommodating, knowledgeable, and friendly. We had the roasted brussel sprouts and loaded sweet potato fries with bacon and jalapeño. Both appetizers were delicious, but the sweet potato fries were so flavorful and satisfying. We truly enjoyed our experience today.
Great local spot , Seneca County is lucky to have them
Restaurantji Recommends
We had our daughter’s wedding at the Gould this past weekend, I cannot say enough good things about Anthony, Roy, Michaela and the rest of the staff! Kind, caring and accommodating are just a few words that come to mind. Thank you all so much for making Maddy and Shannon‘s wedding weekend unforgettable ❤️
Pros: Beautiful old building in the middle of Seneca Falls's main business district. Rooms are clean, bright, and everything is high quality. Parking in back. Walking distance to Seneca Falls attractions and restaurants. Excellent in-house restaurant with a bar that makes good drinks. (There was no live music on our stay.) Beds comfortable (a bit high, short people take note).
Cons: Soundproofing could be better (we, ahem, heard some stuff from the couple next door). Ice is only available by request at the desk (the old building probably doesn't allow for an ice machine on each floor). Only one elevator (again, old building, take that into account). No fridges in the rooms, so bring a cooler and get ice. There should be lights in the closets as where they're located, no light from the room really gets in there (luckily I always have a flashlight with me).
We stayed here during a special event, and our group and its unusual needs (it was a meet-up for people who own greyhound dogs!) were welcomed warmly and treated very well. I have no complaints at all; my list of cons is just small nitpicks, and not one of them adds up to a reason to not stay here again. We enjoyed our time there and honestly, the only downside was the weather on the weekend we were there!
So very disappointed with The Gould. Definitely not worth the money.
Service: 3
The location of this place is great. It's right in downtown Seneca Falls next door to the Women's rights museum. I give it a 4 out of 5 stars.
Service: 4
Not what i expected for the pricing, rooms feel stuffy, i got an allergic reaction, not sure if it was from bedding or air ventilation! it was not a pleasant experience. We enjoyed the bar and live music. The food was subpar, i ordered a salad and had to return back, they were nice enough to take off bill and didn’t charge for my replacement meal.
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