The Historic Gould Hotel Seneca Falls, an Ascend Collection Hotel

The hotel is clean enough, & the limited staff they have are good people who do what they can. However, the bar/restaurant inside is closed. They screwed up our reservation and we were stuck with a single bed room instead of 2 queens. The hotel itself is dated and aging, but the rooms were clean and the bathroom had a fresh renovation at least. Likely would not return here. It's good value for the price at least.

Nostalgic. Loved that these rooms weren't like every major commercial brand in every city. Staying here was fun. The historic, walkable street made it fun to get out and explore. Some great local resturants to help support the local businesses who really maintain a nostalgic feel. The staff was lovely. The room was immaculate. Simple with a few little treats like the natural light from the frosted window in the washroom. The tiled floor reminded me of way back when! The towels were nice and fluffy. Just a real treat to stay a few nights in a historic building right on Falls Street in Seneca Falls.

I found the hotel room was very clean, and spacious. The hotel itself could use a little updating but for the value and location it was perfect for us. It was a little road trip from Philly. Staff was great.

Stayed for 2 nights. The hotel has a large free parking lot behind it. Located right downtown so you can walk to everything. The Seneca River is right there also and makes for a pretty walk along the riverfront at night. The front desk staff was very friendly and helpful. The bar & restaurant were not open for our stay. The room was large and clean. It included a fridge, keurig and microwave. The bathroom was massive. The shower pressure was great and had nice hot water. The morning breakfast I cannot comment on as I didn’t go. The coffee & tea was great though. The hotel also has a nice gym. I would definitely stay again. The hotel is dog friendly and my dog enjoyed our stay too. I hope they can re-open the restaurant soon.

If feels like this property is going to close. When we checked in this past weekend, we were told the restaurant was closed, which was the main reason I booked this hotel. There was no ice machine, had to ask the person at the front desk for that, when were lucky enough to find someone there. We stayed there for two nights and only found someone at the front desk, or even working in the whole hotel for that matter, only twice. No one was even there when we checked out, so we just left the keys in the box on the desk.

The room was ok, but the shower was odd. Only half of it was enclosed, so water got on the floor and the steam and heat didn't stay in the shower. Seems like the modern design of the shower was not practical. There was no room cleaning unless you specifically requested it, so we had to reuse the two towels we were given for two nights. I had to go to the front desk to get more shampoo and conditioner since we were given one tiny (like sample size) of each for two people for two nights.

The door in the elevator was scratched up with carved initials in it and the continental breakfast just sat out for hours with no one attending to it.

I would not recommend staying here. It's a shame since it's a quaint hotel in a cute little town, but it needs upgrades and more employees to make it worth a stay.

Excellent, clean bare bones luxury, meaning no fridge or microwave, but the rate is very reasonable and the beds are comfortable.

Traveling for work. I don’t usually write reviews but many negative reviews about this hotel, I think some more level evaluation is needed. More character and charm than a big hotel chain. Very quiet, no complaints on cleanliness, staff interactions, or any other concerns. Pleasantly surprised for a small town amenity. If you want generic and predictable service like fast food, find a big hotel chain. I’m very picky about hotel showers, I travel a lot. Pressure and spread of shower as well as enclosure are above average-good. Not a luxury bathroom, but nicer than most chain hotels under twice the price. Not musty, not dirty, heat works. Hot breakfast, microwave & fridge not included, but a good nights rest is. If you need lodging right in the heart of this quaint town, and don’t expect a $300 a night hotel experience for much less, this place is for you.

This was a nice place and very convenient. The staff were all friendly and the rooms were up to date and clean. I only gave 4 stars because my curtain wouldn't shut and it made it hard to sleep past 6am.

The rooms are not clean. Layer of dust on our floor lamp, tons of dust on the headboard and behind the night stands. The shower power is quite weak. The bathroom needs to be updated. The chair in the room is like from a classroom.
The hallway and the stairs need to be vacuumed seriously. I would not recommend this hotel.

Room was very clean. Staff was friendly and helpful. Great location. Breakfast very basic/ sub par but better than nothing. Disappointing that restaurant/bar not currently operating.

Nice hotel. New owners still trying to get things setup (previous employee cause issue). Belive that it will be (return to) a nice place once they get all the approvals in place

After seeing the hotel’s rating and watching a couple travel vlogs which featured the Gould, I was disappointed. While the size of the room was acceptable, there was no bedside table or at least a shelf on one side of the bed. The decor has become warn and scuffed over time with some lack of maintenance, especially in the halls. Our HVAC split unit was dusty and had some mold on it. Luckily, we did not need to have it on. Another guest was complaining about the same while checking out. The bathroom was good sized but needed to be vented all day to eliminate moisture. There are better options in the area.

I really wanted to like this hotel, but apparently the new owners have stripped the hotel of All amenities except clean and comfortable rooms. The restaurant is closed down, the bar is closed down, the vending machines are closed down, the ice machine is closed down, and the elevator is barely working. The Continental breakfast consists of 2 to 3-day-old English muffins and a bit of jam and coffee. The rooms were clean and comfortable, which is really the only positive thing I can say about the hotel. Word of advice - if you don't want to be really disappointed - find somewhere else to stay.

october 2025 / the location is the only thing that this hotel has going for it. NO restaurant/bar service, NO area to sit and chat while in the lobby, Buffet Breakfast/STALE english muffins, bagels and granola bars -- nothing else. The Room - I needed to use the desk chair to get into the bed -- Supposedly new mgmt took over in July/July -- well they are certainly not rushing to get the hotel in working order. DO NOT STAY AT THIS HOTEL!!!!!!!!

We were looking forward to our stay at The Gould Hotel, but unfortunately, parts of the experience didn’t meet expectations.

While the check-in process was fine, the overall cleanliness of our room left a lot to be desired. The bathroom, in particular, was disappointing. There were noticeable stains and mold spots on the ceiling, which gave the space an unkept and damp feeling. For the price and reputation of the hotel, this was very surprising and not what we expected.

The building itself has potential with its historic charm and good location, but the lack of proper upkeep really overshadowed the positives. A little more attention to maintenance and cleanliness would make a huge difference here.

At this time, I wouldn’t recommend The Gould Hotel unless improvements are made, especially in terms of deep cleaning and bathroom maintenance.