My Oktoberfest burger tasted like it was made from expired meat. It tasted stale. The toppings did not improve the taste.The fountain soda was good though. It was bubbly.I had some of my dining partner’s truffle fries. They were tasty.But because the burger is the main draw to American Burger, I have to give the restaurant a two-star review. Customers deserve a fresh burger made from premium meat.
Emil Speranza
Asked for grilled cheese for baby. No cheese and all bread. Asked for refund. Spent almost $70. Just wanted satisfaction for the nonsense. Two 16 yr old girls said we touched it already, no refund. After aggravation and words by me they gave me kiddie burger. Gross. Threw it out at home. Why do I have to debate two teenage girls? Shouldn’t there be someone with a mature brain? Will never never go again. Next time White Castle
Michael Spampinato
Great local burger place! Recommended anytime in your in Smithtown area!
L G
Haven't been there in a while maybe a year and the burger was gross. It was a purplish brown when I bit into it. Took another bite to try again and almost threw it up. I dotn know what happened to this place used to love their burgers. Called the manager nothing changed and he can't refund me, even if I bring the burger back to him. Not good business, won't be going back
Phil E
Came here with my girlfriend recently for the first time in years. It was a pretty slow day with few people there. While food felt like it took longer than it should have, all the food was really good. I highly reccomened the truffle burger with the pretzel bun. The cinnabolts also were great with a delicious butter taste.
Ben DiMaio
Ordered a burger with grilled chicken yesterday. They forgot to deliver the grilled chicken. When I asked the manager how will he fix this. His snarky answer is we are going to do nothing for you!! I said even though this is our 1st time ordering? He said, THATS RIGHT! Needless to say, nobody should be treated that way. Will never be back.
Jim K.
We just walked in there at 8:30, we order our food and the nice girl asked the manager if we could dine in and he says no, because they close at 9:00. Between that, the sticky floor, plus the $18 burger, we walked out, No thanks. The floor was so sticky by the register, my shoe almost came off. Around the corner, the Old St Pub took us in no problem.
Cins P.
Good burgers with great sides! The sweet potato waffle fries with dipping sauce were outrageous. The tater tots were very crispy as were the onion rings. Burgers can be customized and were tasty and good portions. Chocolate soda was an old-fashioned treat. Will definitely cone back.
LongIslandTraveler92
Hadn’t been by this place is a long time and was in the mood for a good burger and onion rings so I stopped in for lunch. The service was fine — reasonably fast and friendly — and the space was clean but gosh the food was not good. The beef had very little flavor and the consistency was like a slab of previously frozen meat. The onion rings were a little better and came with a good sauce. Maybe I’m odd but I like fried onion rings on the greasy side. These were crispy but seemed almost baked. I guess if you like healthier rings these may be for you. Overall experience was okay but just can’t get over the disappointment of how bad that burger was. I didn’t even finish it. I mean I’ve had better at McDonalds! It was miles behind say Five Guys or Burger Fi. Next time I was a burger I will go to one of those places.
Thomas B.
Thought it would be a good burger place to try but was disappointed. The burgers are fried on a griddle not even flame grilled. The place was empty on a weekend at dinner time. Should have taken the hint and went elsewhere.
If you want a burger that tastes like a cold wet hot dog come here. Fries are mid. 2/10
Dion Rupa
Update June 2023: Sadly this place is not what it used to be. I placed an order in the store today and they got everything wrong. The burgers were undercooked. The lugnuts were burnt. They didn't even include the fries.Staff was standing around so I have no idea how they got an order so wrong. Dropping my score to two stars.I haven't been to Roadside Burgers in some time. But my family decided to stop there for lunch today.Gone are the days of small patties of meat put in between a potato bun that always seemed too small. I had ordered a double cheeseburber expecting this and I was pleasantly surprised at what I received: two thick hamburger patties on a full sized bun. It was delicious! Add a soda and a side of fries to that and you have yourself a great lunch.The service is good. You place your order at the counter and they give you a number to keep at your table. Your food comes to you.The establishment is clean and the employees are courteous. Definitely will be coming back more often.
Dolores A.
After an hour wait on a DoorDash order and the driver even coming to pick it up, the restaurant cancelled our order! Terrible customer service. Will never give them business. Could have cancelled before accepting the order to begin with!!
Purple Stars
The food is great but the dining room and seats aren’t the most clean. Would appreciate it if they put more care into wiping down their tables and seats.
Ray Luch
Didn't get a chance to eat the food. Walked in with my wife and one person eating. Stood at counter one girl was on her phone in the food area. As we were walking out somebody came to the counter. Reading the other comments I'm glad we left..
My Oktoberfest burger tasted like it was made from expired meat. It tasted stale. The toppings did not improve the taste.The fountain soda was good though. It was bubbly.I had some of my dining partner’s truffle fries. They were tasty.But because the burger is the main draw to American Burger, I have to give the restaurant a two-star review. Customers deserve a fresh burger made from premium meat.
Asked for grilled cheese for baby. No cheese and all bread. Asked for refund. Spent almost $70. Just wanted satisfaction for the nonsense. Two 16 yr old girls said we touched it already, no refund. After aggravation and words by me they gave me kiddie burger. Gross. Threw it out at home. Why do I have to debate two teenage girls? Shouldn’t there be someone with a mature brain? Will never never go again. Next time White Castle
Great local burger place! Recommended anytime in your in Smithtown area!
Haven't been there in a while maybe a year and the burger was gross. It was a purplish brown when I bit into it. Took another bite to try again and almost threw it up. I dotn know what happened to this place used to love their burgers. Called the manager nothing changed and he can't refund me, even if I bring the burger back to him. Not good business, won't be going back
Came here with my girlfriend recently for the first time in years. It was a pretty slow day with few people there. While food felt like it took longer than it should have, all the food was really good. I highly reccomened the truffle burger with the pretzel bun. The cinnabolts also were great with a delicious butter taste.
Ordered a burger with grilled chicken yesterday. They forgot to deliver the grilled chicken. When I asked the manager how will he fix this. His snarky answer is we are going to do nothing for you!! I said even though this is our 1st time ordering? He said, THATS RIGHT! Needless to say, nobody should be treated that way. Will never be back.
We just walked in there at 8:30, we order our food and the nice girl asked the manager if we could dine in and he says no, because they close at 9:00. Between that, the sticky floor, plus the $18 burger, we walked out, No thanks. The floor was so sticky by the register, my shoe almost came off. Around the corner, the Old St Pub took us in no problem.
Good burgers with great sides! The sweet potato waffle fries with dipping sauce were outrageous. The tater tots were very crispy as were the onion rings. Burgers can be customized and were tasty and good portions. Chocolate soda was an old-fashioned treat. Will definitely cone back.
Hadn’t been by this place is a long time and was in the mood for a good burger and onion rings so I stopped in for lunch. The service was fine — reasonably fast and friendly — and the space was clean but gosh the food was not good. The beef had very little flavor and the consistency was like a slab of previously frozen meat. The onion rings were a little better and came with a good sauce. Maybe I’m odd but I like fried onion rings on the greasy side. These were crispy but seemed almost baked. I guess if you like healthier rings these may be for you. Overall experience was okay but just can’t get over the disappointment of how bad that burger was. I didn’t even finish it. I mean I’ve had better at McDonalds! It was miles behind say Five Guys or Burger Fi. Next time I was a burger I will go to one of those places.
Thought it would be a good burger place to try but was disappointed. The burgers are fried on a griddle not even flame grilled. The place was empty on a weekend at dinner time. Should have taken the hint and went elsewhere.
Restaurantji Recommends
If you want a burger that tastes like a cold wet hot dog come here. Fries are mid. 2/10
Update June 2023: Sadly this place is not what it used to be. I placed an order in the store today and they got everything wrong. The burgers were undercooked. The lugnuts were burnt. They didn't even include the fries.Staff was standing around so I have no idea how they got an order so wrong. Dropping my score to two stars.I haven't been to Roadside Burgers in some time. But my family decided to stop there for lunch today.Gone are the days of small patties of meat put in between a potato bun that always seemed too small. I had ordered a double cheeseburber expecting this and I was pleasantly surprised at what I received: two thick hamburger patties on a full sized bun. It was delicious! Add a soda and a side of fries to that and you have yourself a great lunch.The service is good. You place your order at the counter and they give you a number to keep at your table. Your food comes to you.The establishment is clean and the employees are courteous. Definitely will be coming back more often.
After an hour wait on a DoorDash order and the driver even coming to pick it up, the restaurant cancelled our order! Terrible customer service. Will never give them business. Could have cancelled before accepting the order to begin with!!
The food is great but the dining room and seats aren’t the most clean. Would appreciate it if they put more care into wiping down their tables and seats.
Didn't get a chance to eat the food. Walked in with my wife and one person eating. Stood at counter one girl was on her phone in the food area. As we were walking out somebody came to the counter. Reading the other comments I'm glad we left..