McDonald's
923 W Jericho Turnpike, Smithtown
(631) 864-6751
Recent Reviews
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I’m coming back to McDonald’s tomorrow and getting a large fry for free because what the hell is a large fry when it’s not even halfway full and I payed 5.60 for a large fry not a small so I will be back tomorrow
“This is how you lose customers and start fights”
Atmosphere: 1
Food: 1
Service: 1
The absolute worst location. So convenient but they have absolutely no capability to get the order right, ever. We are ALWAYS missing something.
The place is very clean, and the staff amazing.
Thank you
Atmosphere: 5
Food: 5
Service: 5
Their food is obviously good, But they have messed up my order plenty of times, Just now I payed for chicken nuggets and guess what, They give sauce but no nuggets, How the heck is that even possible?
Food: 5
Service: 1
**EDIT**
My god this place does not get any better. Its not that the staff is young, everyone needs their first job. I think the problem is that either nobody cares or nobody is training the staff. I give my order at the intercom, they read back my order incorrectly at the cashier, I fix it only to get the wrong order at the final window to then have to pull to one of the spots of shame to wait for my order. You guys just can't get it right. Look at your reviews, abysmal at best. Every single time I say give them another shot my kids need something quick, there is a problem. Failure is the only thing this store seems to be consistent at. Disaster.
I come to this location because of convenience since it is close to my house. Due to the way the location is run, I’ll be going elsewhere or to a further McDonald’s.
Nearly every time I go here my order is either wrong or I have to wait in one of the spots. When we have to wait, it’s never quick either. I am always waiting for an extended time. Sometimes, I have to go in and let them know I’m still waiting and grab it myself.
One of my biggest irritations is if I’m grabbing food for my family on the way home and I have 5 drinks…. Why do I need to ask for a cup holder. Who’s carrying 5 drinks and the food into the house. And for the love of god, get rid of the paper straws. They crumble and my drinks taste like wet paper.
Won’t be back.
Atmosphere: 1
Food: 2
Service: 1
Fairly well-run compared to other fast food joints!
Went through the drive through. Ordered food for 6 people. One of my kids wanted a ranch snack wrap and sweet tea. I get to the window and the employee tells me they are out of sweet tea. So now I have to get my kid a different drink. I pick up the food and get home only to discover my kids’s ranch snack wrap is not in the bag. No sweet tea and now no snack wrap = very upset kid. Had to order snack wrap from uber eats so my kid could have dinner. It wasn’t even busy at this McDonald’s at 8pm.
Atmosphere: 1
Food: 1
Service: 1
Is this fast food or slow food you go in there and they don’t even acknowledge you. I do not know how this place is run, but they need better management here and not little kids as managers. You walk in there go to the register to order but nobody acknowledges you. They all see you there. You gotta call them and they ignore you until finally someone decides they want to take your order. I do not know how McDonald’s can have such a poor excuse of a management team Because they are the ones I blame for allowing their employees to all be lazy and the management does nothing about it because they’re all kids who managed this place.
Atmosphere: 1
Food: 4
Service: 1
If I'm paying $4.89 for large fries, I expect to get what I pay for. This McDonald's has been particularly chintzy lately. I'm getting half filled containers whenever I go.
Atmosphere: 3
Food: 3
Service: 4
The manager on the Sunday morning shift should be fired… I went through the drive-through and they rush you right off without giving you a complete order and make you wait in a parking spot… After 10 minutes of me being calm and waiting, I go in there and they had no idea who I was… They had to rush and make my order and once I checked it, it was wrong… They’re asking me after taking my receipt what I was missing… I told him that she’s the one handling the order and has my receipt. She’s the one that should know what’s missing… Cursed under her breath And just threw a sandwich in there… Didn’t offer fresh coffee and no sugar or milk or cream at all in any of the bags terrible service. Once I told her it’s her fault because she’s the manager and She should
D process correctly,She just mumbled under her breath and walked away , thats the service McDonald’s is now offering as employees …stay away never again
Restaurantji Recommends
FIRST OF IN MY BIG MAC MEAL THE BIG MAC WAS SPICY. I HATE SPICY FOOD. THE CUSTOMER SERVICE SUCKS.
Atmosphere: 1
Food: 1
Service: 1
Nice place.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Egg Mcmuffin, Cheeseburger, Sandwich, Fries, Big Mac, Quarter Pounder Hamburger
Very bad attitude and attention to the customer
Atmosphere: 1
Food: 1
Service: 1
Very nice modern McDs. Dine-in and food was excellent. Steak & Cheese Bagel meal w/ Hash was sublime. The hash was perfectly made, with the right amount of crunchiness/crispiness on the outside and moist tender inside. Order & table-side person was polite & cordial.
OJ was the standard industrial McDs OJ, not too sweet, not too tart, good tasting & thirst quenching. Hot Carmel Latte was quite good. In-fact, McDs coffee offerings are much better tasting than that large coffee company selling a heart attack in a brewski & it costs less too. You know who I'm talking about... ;-)
The bathrooms are unisex, well maintained, modern & very clean. Soap dispenser is locked-n-loaded + automatic water faucets + hand air dryer.
There is a very nice lounge seating area by the front window, where you can observe life pass you by, with a very upscale view of their designer shrubbery, as seen in my pixs. There is very fast free Optimum WiFi at appx. 300Mbps UL & appx 40Mbps DL. There are outlets by the bench and lounge chairs where you can charge your peripherals & electronics.
Very nicely laid out & modern McDs. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Didn't feel accepted. I'm a Puerto Rican man and I said thank you when I got handed my order and in return I got a weird look from the young woman and no reply. It definitely felt awkward and weird ?. However the food was good.
Wheelchair accessibility: Yes.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Fries, Big Mac
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