11-02 went in person to order beef chowmenin and I dont even know why im surprised to receive a meal that was spoiled. Returned it right there for a refund.
Shame on the staff you know better do better.
Previos review: Delivery is always late, it takes more than 1 1/2 hour for delivery. Most times they forget something from your order.
Atmosphere: 1
Food: 1
Service: 1
lisa jagnarine
From the moment I walked into this bakery, I was greeted with a smile and genuine warmth. The customer service is truly exceptional—everyone is friendly, attentive, and makes you feel right at home. You can tell they really care about their customers and take pride in what they do.
I ordered last minute for my mom’s wake night and they made it happen WITH HASSLE FREE DELIVERY that arrived earlier than “on time” haha. Many thanks to Fazie, such a kind person!
This bakery has become one of my favorite places to visit—not just for the pastries and food but for the welcoming atmosphere and outstanding service. Highly recommend it to anyone looking for a bakery with incredible food and even better people!
Atmosphere: 5
Food: 5
Service: 5
Rebecca Bridglall
I stopped by Bakewell in Richmond Hill and was blown away by how good the food was! I ordered the chicken chow mein, roast lamb fried rice, a selection of pastries, and a peanut punch — everything was fresh, flavorful, and full of that authentic Guyanese taste.
The chicken chow mein had the perfect balance of seasoning and veggies, and the roast lamb fried rice was absolutely delicious — tender lamb with great spice. The pastries were light, flaky, and just the right amount of sweet, and the peanut punch was rich and creamy, just how it should be!
The staff were friendly and the service was quick. Definitely one of the best spots in Queens for real Guyanese comfort food. I’ll be back soon! 🇬🇾✨
ps: Ask for Fazee, her customer service is amazing 🤩
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Rice, Cheese Roll
A'S HANDYWORK A'S HANDYWORK
One of the best to order take out, the food is excellent and not over priced.
Bad service. Very disorganize. Very. Stood in line 12 minutes. One of the girl started my order on some pastries. Left and never came back . 15 minutes I’m standing by the pastry section to finish. Finally I rejoined the line again and she came back to help me again. I said no please give me someone else . Terrible customer service. Not very helpful. Because they’re sio disorganized, with confusion they short your product too . Intentionally. Please go to Sybil’s and see the crowd , but you pull a number and called by your number and one person tend to you. Again please organize your store and employees.
Atmosphere: 1
Food: 4
Service: 1
Anika L
Summary: The food is delicious, but the wait can be extreme. I ordered dhal puris and rotis via Uber Eats for Saturday pickup and ended up waiting over an hour, even though I was told “a few minutes.” Orders through the app don’t seem to be prioritized, and the lack of a clear line makes things confusing and frustrating for everyone. Staff seemed stressed, and service wasn’t warm. The food is worth trying, but I’d avoid weekends—or at least call ahead for a time estimate. Personally, I won’t be back because of how chaotic the pickup experience was.
Full Review: The food here is delicious, but whether it’s worth the wait depends on the circumstances. I ordered multiple dhal puris and rotis via Uber Eats for pickup on a Saturday. Since Saturdays are busy and these items take time to prepare, I expected some delay. However, waiting over an hour was excessive—especially because staff only told me “a few minutes” instead of being upfront. Had I not already paid through the app, I likely would have walked out. It also seemed like they didn’t realize my order had come in until I arrived. I placed it about 30 minutes earlier and only left my house after the app estimated it would be ready. From what I observed, phone orders and walk-ins are currently prioritized over app orders. The service itself is what you might expect from a Caribbean establishment: not particularly warm, and you often need to make yourself known. If you don’t speak up, customers who arrive after you may get served first. The woman who assisted me had a bit of an attitude - maybe due to the stress. To me, that was problematic because I have the right to be a little annoyed but I wasn’t even showing it—I was just waiting. The ordering setup also adds to the confusion. There isn’t a clear line, so customers crowd around the counter, competing for attention. Some will stay at the cashier while waiting for their food, so those who are behind them have to work harder. Some people got upset and left, while others’ orders seemed to be paused midway as staff shifted focus to someone else. One customer even had a complete meltdown due to the disorganization. In my opinion, they should consider pausing Uber Eats orders for now (or at least on the weekends) and bringing on more staff during weekends to handle the volume. That said, the food really is very good. I’d recommend trying it—but if you what dhal puri and roti on a weekend call and get an estimate for time. Personally, I'm not going back just for my experience while waiting.
Atmosphere: 2
Food: 5
Service: 1
ARIA GAMING
Wow I tried the fried rice and I must say one of the best Guyanese Chinese I’ve had in a while! Coming back for more !!
Food: 5
Ryan Chan
Fazi is the best! Great food, great customer service
Kavita John Heeralall
Highly recommend, the best freshly baked tennis rolls, bread and pastries, will definitely be my go to for pastries and bread.
Niko Enz
Not happy with the food. I ordered from Uber eats and the qualityreally decreased from when I used to order from them. They started slacking when it comes to their food even the bread. Going elsewhere from now on.
The roti i got was hard and stiff and had black marks all over. Never ordering from them again
Preya Singh
Food is always good! Always my go to spot
Shivani Ranganadan
Very friendly staff and helpful. Great snacks and food.
Dhamendra Singh
Worst place ever never have spoon or hot sauce in the order
Anita Sanichar
In order one large tray veggie chowmein and large tray chicken curry 3 pm .I pick up order 4 pm and before 6pm both food spoil .chicken had no taste and was not farm chicken .Best order you can get is Sherriff on 121 st liberty was my 200 dollar no no reason .Went tell the staff only hear anything can spoil .plz do not order large amounts of food from Bake well .
11-02 went in person to order beef chowmenin and I dont even know why im surprised to receive a meal that was spoiled. Returned it right there for a refund.
Shame on the staff you know better do better.
Previos review: Delivery is always late, it takes more than 1 1/2 hour for delivery. Most times they forget something from your order.
Atmosphere: 1
Food: 1
Service: 1
From the moment I walked into this bakery, I was greeted with a smile and genuine warmth. The customer service is truly exceptional—everyone is friendly, attentive, and makes you feel right at home. You can tell they really care about their customers and take pride in what they do.
I ordered last minute for my mom’s wake night and they made it happen WITH HASSLE FREE DELIVERY that arrived earlier than “on time” haha. Many thanks to Fazie, such a kind person!
This bakery has become one of my favorite places to visit—not just for the pastries and food but for the welcoming atmosphere and outstanding service. Highly recommend it to anyone looking for a bakery with incredible food and even better people!
Atmosphere: 5
Food: 5
Service: 5
I stopped by Bakewell in Richmond Hill and was blown away by how good the food was! I ordered the chicken chow mein, roast lamb fried rice, a selection of pastries, and a peanut punch — everything was fresh, flavorful, and full of that authentic Guyanese taste.
The chicken chow mein had the perfect balance of seasoning and veggies, and the roast lamb fried rice was absolutely delicious — tender lamb with great spice. The pastries were light, flaky, and just the right amount of sweet, and the peanut punch was rich and creamy, just how it should be!
The staff were friendly and the service was quick. Definitely one of the best spots in Queens for real Guyanese comfort food. I’ll be back soon! 🇬🇾✨
ps: Ask for Fazee, her customer service is amazing 🤩
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Rice, Cheese Roll
One of the best to order take out, the food is excellent and not over priced.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Rice, Jerk Chicken
Bad service. Very disorganize. Very.
Stood in line 12 minutes. One of the girl started my order on some pastries. Left and never came back . 15 minutes I’m standing by the pastry section to finish.
Finally I rejoined the line again and she came back to help me again. I said no please give me someone else . Terrible customer service. Not very helpful. Because they’re sio disorganized, with confusion they short your product too . Intentionally.
Please go to Sybil’s and see the crowd , but you pull a number and called by your number and one person tend to you. Again please organize your store and employees.
Atmosphere: 1
Food: 4
Service: 1
Summary:
The food is delicious, but the wait can be extreme. I ordered dhal puris and rotis via Uber Eats for Saturday pickup and ended up waiting over an hour, even though I was told “a few minutes.” Orders through the app don’t seem to be prioritized, and the lack of a clear line makes things confusing and frustrating for everyone. Staff seemed stressed, and service wasn’t warm.
The food is worth trying, but I’d avoid weekends—or at least call ahead for a time estimate. Personally, I won’t be back because of how chaotic the pickup experience was.
Full Review:
The food here is delicious, but whether it’s worth the wait depends on the circumstances.
I ordered multiple dhal puris and rotis via Uber Eats for pickup on a Saturday. Since Saturdays are busy and these items take time to prepare, I expected some delay. However, waiting over an hour was excessive—especially because staff only told me “a few minutes” instead of being upfront. Had I not already paid through the app, I likely would have walked out.
It also seemed like they didn’t realize my order had come in until I arrived. I placed it about 30 minutes earlier and only left my house after the app estimated it would be ready. From what I observed, phone orders and walk-ins are currently prioritized over app orders.
The service itself is what you might expect from a Caribbean establishment: not particularly warm, and you often need to make yourself known. If you don’t speak up, customers who arrive after you may get served first. The woman who assisted me had a bit of an attitude - maybe due to the stress. To me, that was problematic because I have the right to be a little annoyed but I wasn’t even showing it—I was just waiting.
The ordering setup also adds to the confusion. There isn’t a clear line, so customers crowd around the counter, competing for attention. Some will stay at the cashier while waiting for their food, so those who are behind them have to work harder. Some people got upset and left, while others’ orders seemed to be paused midway as staff shifted focus to someone else. One customer even had a complete meltdown due to the disorganization.
In my opinion, they should consider pausing Uber Eats orders for now (or at least on the weekends) and bringing on more staff during weekends to handle the volume.
That said, the food really is very good. I’d recommend trying it—but if you what dhal puri and roti on a weekend call and get an estimate for time. Personally, I'm not going back just for my experience while waiting.
Atmosphere: 2
Food: 5
Service: 1
Wow I tried the fried rice and I must say one of the best Guyanese Chinese I’ve had in a while!
Coming back for more !!
Food: 5
Fazi is the best! Great food, great customer service
Highly recommend, the best freshly baked tennis rolls, bread and pastries, will definitely be my go to for pastries and bread.
Not happy with the food. I ordered from Uber eats and the qualityreally decreased from when I used to order from them. They started slacking when it comes to their food even the bread. Going elsewhere from now on.
Restaurantji Recommends
The roti i got was hard and stiff and had black marks all over. Never ordering from them again
Food is always good! Always my go to spot
Very friendly staff and helpful. Great snacks and food.
Worst place ever never have spoon or hot sauce in the order
In order one large tray veggie chowmein and large tray chicken curry 3 pm .I pick up order 4 pm and before 6pm both food spoil .chicken had no taste and was not farm chicken .Best order you can get is Sherriff on 121 st liberty was my 200 dollar no no reason .Went tell the staff only hear anything can spoil .plz do not order large amounts of food from Bake well .
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