Tropical Jade 3

Best doubles and roti in New York! We came from Florida for the week and enjoyed it thoroughly!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Goat Curry

I bought almost $100 in food to take upstate, there was no sauce for the phoulorie, my large soup had just one piece of chicken. I was very disappointed knowing I’ve been going there for years.

Atmosphere: 2

Food: 5

Service: 3

Recommended dishes: Chicken Fried Rice, Dhal Puri, Goat Curry

Clean and delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Barbecue Grill

Worst place ever service food the severs the cashier

Great delicious food, but staff is rude

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Doubles, Chicken Fried Rice, Salt Fish Bake

Ordered an aloo pie and doubles and it was great. There wasn’t any overpowering spices such as geera. Not too much pepper. Had doubles from all over but this is my new doubles spot .

I just bought a biganee n sahena it w a s the worst I ever eat the sahena black n hard n I cud'nt chew it ,the biganee was steamed n the just dip it in oil
I would recommend no one to bu y from them .They made their name so they doesn't care
I cannot eat it so I threw it out

Atmosphere: 5

Food: 2

Service: 4

We had just bought a food and was in our car eating and there it was a bug in the food . I took the food back to the cashier and she had an issue with me bring back my food when I told her a bug is in my food . She try to convince me it a piece of ginger. I took the bug place it on the tissue and show her ,a customer standing next to me even check it n told her it a bug , the attitude that staff give to me was so terrible of treating a customer. She didn’t try at least to apologize or even try to assure me that it was a mistake . She had more attitude towards me cause I’m brought back the food to her . The customer service sucks.

Atmosphere: 1

Food: 1

Service: 1

I visited Tropical Jade today with my family, and it was an awful experience from start to finish. We waited in line, only to be completely ignored while multiple people who walked in after us were helped first. When I finally got to the cashier, I told her I was paying for my family. However, my aunt decided to pay for her own meal because she was very hungry and couldn't wait long. The cashier couldn't void the transaction and became visibly frustrated. She even started talking about us behind the glass, as if we couldn't hear her. It was shockingly unprofessional, unethical, and downright rude.

It wasn't just us either—other customers were clearly disgusted and disrespected by the staff's behavior. I overheard one gentleman telling them they were moving as slow as oil and needed to speed up, yet nothing improved. The cashier and other staff were incredibly rude, barely acknowledged us, and packed the wrong items, charging us for them regardless.

This restaurant seriously needs to improve its customer service. Treating your customers with care and respect is the bare minimum, and Tropical Jade failed miserably in this regard. I won’t be coming back, and I can only hope they make the necessary changes before they lose more customers.

Atmosphere: 3

Food: 2

Service: 1

The doubles here are very good, I like that they have so many options and choices. Definitely try their fried rice and chicken and doubles.

Atmosphere: 4

Food: 5

Service: 5

Worse customer service!!!!

Atmosphere: 1

Food: 1

Service: 1

Just bought 4 doubles 2 fish cakes and 1.polourie order...$14.. service not the greatest

Atmosphere: 3

Food: 3

Service: 2

I’m so disappointed about the food. Was visiting from North Jersey- sat in 2 hours traffic and couldn’t wait to get doubles and food from this place to take home.
However, after spending about $68 for food last evening,, realized it was spoiled.
The pastries were also stale and I specifically asked if the chinese cakes were fresh and was assured it was delivered fresh by the gentleman behind the counter.
Had to throw the slimy fried rice and stew chicken in the garbage. The curry goat and white rice were sour as well.
My kitchen stunk from the smell ?
I tried calling today but of course the number listed doesn’t work.
Sadly, will not return and relay message to family living in Queens to do the same.

Terrible, terrible, terrible please do not eat here. Me and my grandma waited in the line for 10 minutes, they did not acknowledge us at all after trying to get their attention.Then let someone skip us. So they totally ignored us. Rude staff and they are prejudice and have a bad attitude. I DO NOT RECOMMEND.

Atmosphere: 1

Food: 1

Didn't put the pepper I wanted on my doubles and then put my supposed doubles in the wrong bag. On top of that, no tamarind sauce for the polourie.

Atmosphere: 3

Food: 3

Service: 2