Shinnecock Lobster Factory

The worst, if not the worst attitude for ordering at a food stand/restaurant ever. Had heard so many great things about the place and we walked away disappointed vowing never to come back again. The lobster roll was okay, but getting the order done was the worst experience ever. The value wasn't close to the primium price. To the girl behind the counter: at least try to show you care a little bit.

Atmosphere: 1

Food: 3

Service: 1

Highly highly highly recommend the lobster frites. 20 dollars. Eat right away when warm. Lightly Fried perfectly. Juicey chunks of lobster. Made to order so not much of a wait time. Spicey chipotle mayo goes well with the dish. Enough to share for two people to take out on the go to Montauk. Very friendly service. Will be back again.

Atmosphere: 4

Food: 5

Service: 5

Maine lobsters 🦞
🌽Corn on the cob is also really good!

Atmosphere: 5

Food: 5

Pretty good lobster rolls but service wasn't good

Atmosphere: 4

Food: 5

Service: 4

I have not even tried the lobster rolls that I paid $90 for yet, but I will never come back here. Absolutely miserable girl at the counter. Terrible attitude, terrible customer service. If the owners are not aware of it, they are equally to blame.

Service: 1

Always a solid and delicious choice when in comes to lobster rolls. Speedy service and reasonably priced. Go early as they can run out of lobster later in the day.

Atmosphere: 4

Food: 5

Service: 5

I saw great reviews and was in the area so decided to try the lobster bisque and lobster ravioli. I guess I went with the wrong thing- as I got the worst food poisoning and was unfortunately out for like 2 days- my gosh, it was terrible.

The shame of it was was the service was great and they were so friendly- and the bisque was really delicious not gonna lie! Which is why I give them 3 stars still despite getting sick. Im honestly sad I got really sick from it. Thinking I just got unlucky maybe. It was also pretty pricey at $72 for those two things and a soda (but I expected it to be pricey considering how generous the amount of lobster was). Others have had fabulous experiences, but I’m weary and will definitely not be back. I hate to leave this review but it really messed up my weekend.

Only other thing- def recommend grabbing and going over staying and dining there- seems they have a leak in the front dining area and it was pretty hot in there.

Atmosphere: 3

Food: 3

Service: 5

The lobster roll and mexicorn was amazing. Love love love. Definitely coming back!

Food: 5

Service: 5

Recommended dishes: Medium Sized Lobster Roll

I popped in solo on a lazy weekday and didn’t have to wait for a table. I have only had the lobster roll which was amazing. It had a bit too much mayo but the flavor and amount of lobster was fantastic. The ambiance is simple beach town seafood shack vibe and the menu looks great. I’m definitely planning to return for a lengthier dinner.

Atmosphere: 3

Food: 5

Service: 3

Wish I could give it a 0 star. The absolute worst lobster roll. Inedible. It was rubbery and mushy at the same time and the flavor was horrible. Service was slow, workers were rude. I have nothing nice to say.

Atmosphere: 1

Food: 1

Service: 1

Very disappointed with our visit to Shinnecock Lobster Factory. We waited 30 minutes for a lobster roll that came out cold, with soggy buns and soggy potato chips on the side. We asked for it with just butter, but it was served with arugula and tomatoes—completely unnecessary and not what we ordered. On top of that, the lobster didn’t even taste fresh; it had the texture and flavor of previously frozen meat. For the high prices they charge, we expected much better quality and attention to detail. I hope management takes this feedback seriously and makes improvements, because right now it’s not worth what they’re charging.

Atmosphere: 1

Food: 1

Service: 1

After being stuck in traffic for 2+ hours to then walking 30 mins to get to this establishment. Our excitement was crushed with the WORST customer service my husband and I could’ve ever encountered, as customers that have visited many places and tried many many food establishments this is by far the worst that takes first place of poor customer service. The young lady that worked today was very nonchalant and has zero respect for the customers that try to bring business to this restaurant.
The menu was apparently limited to very few options of what they had to sell to customers today. We started calling our items from the menu we wanted to try to which she responded “no we don’t have” at least to 3 times of trying to order things. Without informing or suggesting alternatives or the options they had available, I was left without the choice of giving the same energy and asking “okay so you tell us what you have available if none of those are available”
No smile, no apology, no care of customer service care.
We went through so much that we didn’t not want to turn away because of how bad this customer service experience was. Ended up ordering only to like the Cajun lobster roll, which was the only thing we enjoyed out of visiting this restaurant. Very sad to lose customers because of this, because after us two other customers were followed up with the same behavior to which they walked away.

Atmosphere: 1

Food: 4

Service: 1

Ordering process is a disaster. They forgot my order, and made me wait while they filled other orders. Didn't do anything extra as an apology. I had to take someone else's order that was sitting there for a while and it wasn't as fresh. Disaster.

Atmosphere: 1

Food: 1

Service: 1

Absolute textbook discrimination of my celiac disease. Asked if something as simple as fries were gluten free and was laughed at. People have no idea how difficult it is to manage life with a gluten insensitivity and the last thing anyone needs is to be laughed at for something they can’t control. Check your employees.

Waited over an hour for two lobster rolls. Watched multiple people who ordered after me get their orders. Doesn’t matter how good it is, that’s inexcusable and exceptionally bad service. You’re also waiting on the side of the road and the eating area is hot and gross. There was no charm here and they need to learn how to manage their order handling process. Will not return or recommend.