I started to buy food at Tropical Haitian restaurant in Spring Valley last year. The first few time it was great, but over time they started slacking. I always order fish with rice or with Fryti. One time, I felt like the fish was off, so I told the owner, she made a new one for me. The next time my food was cold, so I decided not to go mins before they close to solve that problem. On April 03,2024 the owner was not there but there was a lady who was operating for the owner. This lady was extremly polite with great manner, and let me know since the owner is not there I have to pay cash because she did not know how to use the card machine. No, problem but she end up telling me that she did not have change so she would be giving me $10 instead of $12. But when I got home and taste the food- the fish had no season except for the head, which was to fried to eat. And she forgot my fried Okra or marinad ( Which usually comes with the Fryi). The next day I called to inform the owner how the fish had no taste and I was not given okra. THE OWNER WENT OFF ON ME, CALLED ME A LIAR SEVERAL TIME. TOLD ME THAT I DON'T EVEN KNOW HOW TO SOAK FISH ECT...TOLD ME NOT TO COME BACK ETC...I was so taken back because she had never treated me bad like this. I will NEVER GO BACK THERE AGAIN.
Atmosphere: 2
Food: 2
Service: 1
Michel Francois
Extremely rude owner. Ugh… disgusting is not enough to describe her. She has no customer service or social skills.
Nelson Black
The food wasn't good ?
Taina Comeau Leger
Food is ok (but expensive) compared to other Haitian places but the owner is extremely rude. I’m a regular customer and I used to witness how rude she can be with her customers and her workers. So today it was my turn. She yelled at me only because she was packing the wrong order for me and I told her it wasn’t mine. So it was my fault and as a customer I got this nasty treatment! I was so surprised I couldn’t find a word to tell her I just picked up my food and left. This is the last time. Never again! 0 customer service! She needs to work on that. You don’t talk to customers like this period!
Atmosphere: 1
Service: 1
Johanna buenott
Worst place ever I ordered just a fish we die it was $17 the started yelling at me and cursing at me she my order went from $17. It was a large mind you now it’s $35. That’s crazy mind you she accepted my order and didn’t even call me to tell me that they didn’t have what I ordered but she waited till I got there and decided to like have a big deal with me. This is not the first time I’ve ordered from this restaurant and I’ve never had a problem but now it’s issue and definitely putting the health department on this restaurant because they have cockroaches they have rats and they *ill animals and put it in their food, so don’t go here nastiest Haitian place ever the owners *illed people just so they can have that business you’re welcome
Atmosphere: 1
Food: 1
Service: 1
Hally G
Best Fritayy ever, this restaurant has good food. If you order a fritay, it’s light on the grease everything is cooked to perfection to crispiness. Everything is tasty beautiful flavor best Haitian restaurant in Rockland county. I would add a photo of my food, but I just ate it all
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Goat with Fritay
Karl Peltrau
Very disgusting customer service🤮🤮🤮🤮🤮🤮🤮
Michael A. Moore
Always great food and atmosphere. And the prices are very reasonable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grillo, Crab Legs, Lima Bean
Jo Jerome (Jo)
The food is good. It could be better though. The rice and beans isn’t always fresh. And they don’t give enough Tasso Cabrit when ordering a large plate. But the lady who owns the place/runs it, is nice most of the time. Expect to wait some time for your food too. And it’s best to go in with cash than using your card.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Goat with Fritay, Fried Plantains, Large Goat Fried w Fritay
Sandra Bautista
I'm so glad I was introduced to this place. The food is amazing, and the owner is a gem.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Grillo, Crab Legs, Stew Chicken, Medium Beef Fried w Fritay, Large Pork Fried w Fritay, Congo Seche Lambi Avek Crab, Medium Goat Fried w Fritay, Large Goat Fried w Fritay, Mushroom Black Rice with Stew Chicken
I had to walk out of this restaurant recently because I felt like my food wasn't being served with love but with an attitude and extremely rude behavior from the owner. First of all when i walked in no one said Hello or how can i help you. The people behind the counter just stared at me like I walked into the wrong establishment. This wasn't my first time here or experiencing negative vibes from the staff (I think this is why im more upset because this isn't the first time I've felt like this). As i tried to order my food and ask a few questions the owner was very pushy, cutting me off, acting as if my questions about the food were irrelevant and just over all rude. This was upsetting because I love Haitian food and thought id be enjoying a delicious meal i could eat for a few days. Instead i decided to leave because who wants food from extremly rude people. I enjoy food served with love. Ill pay and tip any amount. I do no care about the money but i refuse to give to any establishment that has horrible customer service. Just because I don't speak creole and im not of Haitian decent doesn't mean I should be mistreated either. We're all from African anyway. Yes the food is good but this place is not welcoming nor does it have good customer service. I'd rather cook at home.
Marcia Thomas
Erma, the owner makes you feel WELCOME. The food is fresh. I LOVE the Greo.
General Ru
Food is delicious most of the time
Yves Charles
Clean environment food was great in tropical Island Lounge
Wisdom williams
They alway for get to complete my order food is always missing . My meat was so tuff the guy is very rude spent 20$ never try to fix problem hangs up the phone on me NEVER again .
I started to buy food at Tropical Haitian restaurant in Spring Valley last year. The first few time it was great, but over time they started slacking. I always order fish with rice or with Fryti. One time, I felt like the fish was off, so I told the owner, she made a new one for me. The next time my food was cold, so I decided not to go mins before they close to solve that problem. On April 03,2024 the owner was not there but there was a lady who was operating for the owner. This lady was extremly polite with great manner, and let me know since the owner is not there I have to pay cash because she did not know how to use the card machine. No, problem but she end up telling me that she did not have change so she would be giving me $10 instead of $12. But when I got home and taste the food- the fish had no season except for the head, which was to fried to eat. And she forgot my fried Okra or marinad ( Which usually comes with the Fryi). The next day I called to inform the owner how the fish had no taste and I was not given okra. THE OWNER WENT OFF ON ME, CALLED ME A LIAR SEVERAL TIME. TOLD ME THAT I DON'T EVEN KNOW HOW TO SOAK FISH ECT...TOLD ME NOT TO COME BACK ETC...I was so taken back because she had never treated me bad like this. I will NEVER GO BACK THERE AGAIN.
Atmosphere: 2
Food: 2
Service: 1
Extremely rude owner. Ugh… disgusting is not enough to describe her. She has no customer service or social skills.
The food wasn't good ?
Food is ok (but expensive) compared to other Haitian places but the owner is extremely rude. I’m a regular customer and I used to witness how rude she can be with her customers and her workers. So today it was my turn. She yelled at me only because she was packing the wrong order for me and I told her it wasn’t mine. So it was my fault and as a customer I got this nasty treatment! I was so surprised I couldn’t find a word to tell her I just picked up my food and left. This is the last time. Never again! 0 customer service! She needs to work on that. You don’t talk to customers like this period!
Atmosphere: 1
Service: 1
Worst place ever I ordered just a fish we die it was $17 the started yelling at me and cursing at me she my order went from $17. It was a large mind you now it’s $35. That’s crazy mind you she accepted my order and didn’t even call me to tell me that they didn’t have what I ordered but she waited till I got there and decided to like have a big deal with me. This is not the first time I’ve ordered from this restaurant and I’ve never had a problem but now it’s issue and definitely putting the health department on this restaurant because they have cockroaches they have rats and they *ill animals and put it in their food, so don’t go here nastiest Haitian place ever the owners *illed people just so they can have that business you’re welcome
Atmosphere: 1
Food: 1
Service: 1
Best Fritayy ever, this restaurant has good food. If you order a fritay, it’s light on the grease everything is cooked to perfection to crispiness. Everything is tasty beautiful flavor best Haitian restaurant in Rockland county. I would add a photo of my food, but I just ate it all
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Goat with Fritay
Very disgusting customer service🤮🤮🤮🤮🤮🤮🤮
Always great food and atmosphere. And the prices are very reasonable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grillo, Crab Legs, Lima Bean
The food is good. It could be better though. The rice and beans isn’t always fresh. And they don’t give enough Tasso Cabrit when ordering a large plate. But the lady who owns the place/runs it, is nice most of the time. Expect to wait some time for your food too. And it’s best to go in with cash than using your card.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Goat with Fritay, Fried Plantains, Large Goat Fried w Fritay
I'm so glad I was introduced to this place. The food is amazing, and the owner is a gem.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Grillo, Crab Legs, Stew Chicken, Medium Beef Fried w Fritay, Large Pork Fried w Fritay, Congo Seche Lambi Avek Crab, Medium Goat Fried w Fritay, Large Goat Fried w Fritay, Mushroom Black Rice with Stew Chicken
Restaurantji Recommends
I had to walk out of this restaurant recently because I felt like my food wasn't being served with love but with an attitude and extremely rude behavior from the owner. First of all when i walked in no one said Hello or how can i help you. The people behind the counter just stared at me like I walked into the wrong establishment. This wasn't my first time here or experiencing negative vibes from the staff (I think this is why im more upset because this isn't the first time I've felt like this). As i tried to order my food and ask a few questions the owner was very pushy, cutting me off, acting as if my questions about the food were irrelevant and just over all rude. This was upsetting because I love Haitian food and thought id be enjoying a delicious meal i could eat for a few days. Instead i decided to leave because who wants food from extremly rude people. I enjoy food served with love. Ill pay and tip any amount. I do no care about the money but i refuse to give to any establishment that has horrible customer service. Just because I don't speak creole and im not of Haitian decent doesn't mean I should be mistreated either. We're all from African anyway. Yes the food is good but this place is not welcoming nor does it have good customer service. I'd rather cook at home.
Erma, the owner makes you feel WELCOME. The food is fresh. I LOVE the Greo.
Food is delicious most of the time
Clean environment food was great in tropical Island Lounge
They alway for get to complete my order food is always missing . My meat was so tuff the guy is very rude spent 20$ never try to fix problem hangs up the phone on me NEVER again .
Loading...