If I could give this store zero stars i would. They are the worst papa John’s ever. Terrible customer service skills and extremely rude. I had called asking about my order which I had ordered over an hour ago they told me the driver was coming and to be patient. I had called again 10 minutes later asking about my order they gave me the run around again and I just said cancel it they hung up the phone in my face didn’t say they was going to issue me a refund or nothing. These people are truly disgusting and have a terrible staff. Everybody should be fired.
Atmosphere: 1
Food: 1
Service: 1
Mikula Vibezz
Horrible customer service. They are very rude, hung up on me for no reason don't order from here!!
Atmosphere: 1
Food: 1
Service: 1
Farhan Chowdhury
Depends, one time pizza burnt, and inedible
Atmosphere: 3
Food: 2
Service: 2
ComplexMez
This was a horrible experience. Horrible customer service, Disrespected Me and My Dad, calling us hackers, and wasn’t trying to verify our Order or identity. They are racist, they didn’t let us explain ourselves, and cut us off when we tried too. And on top of that he canceled our order that we used our points for cause he didn’t want to hear us out. Horrible customer service, people like the employees here are destroying the Papa John’s Brand and name. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Quentin Mezetin
Horrible customer service. Total disgrace of Papa John’s and what they stand for. Disrespected us by yelling because my son said the wrong number. Accused us of hacking their system even though my name, and email, and order on my phone matched identical. It’s an Indian owned family business and I’m not Indian so they totally let me know that as well. I’ll still be ordering from another papa John’s just because our heart was set on pizza this evening.
We won’t let someone’s racism discrimination and attitude ruin our evening.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
Francisco Felker
“Loaded with toppings” some slices don’t even have toppings!!
Atmosphere: 3
Food: 1
Service: 3
savanah
Ordered today 5/12/2024 via the app at this location and returned home to get the worst pizza ever. Both my medium two-topping pizzas were dry as if they were overcooked/stayed out for a long period of time. I ordered extra sauce on both pies and none of this was evident, just cheese and stale crust. Very unfortunate, this is my local spot. Hoping to get some sort of reimbursement.
Atmosphere: 1
Food: 2
Service: 1
Hana A
I called because I couldn’t track the progress on the app he proceeded to yell at me and claim that I had called before and that I had to wait 45 minutes I even explained in the beginning that I could not see it on the app therefore that’s why I was calling then he hung up on me.
Atmosphere: 1
Food: 2
Service: 1
Tiffany R
I called because I couldn’t track the progress on the app he proceeded to yell at me and claim that I had called before and that I had to wait 45 minutes I even explained in the beginning that I could not see it on the app therefore that’s why I was calling then he hung up on me.
Atmosphere: 1
Food: 2
Service: 1
OnJinae Fann-Thomas
they are very disrespectful and keep hanging up in my face when they failed to get my order right and won’t even give me the courtesy to make it right.
Made an online order, got two pizzas, I bit into one and there was a broken piece in of a nail/screw. My boyfriend called the store to inform them and they offered a new pizza. (they asked for the pizza back but we ate majority of it & I didn’t know the nail was in there until i ate it) They picked up the leftover pizza and we put the nail in the same box. The person who picked it up was very nonchalant about it, like he didn’t care. Later on they called back accusing my boyfriend of lying & became very disrespectful. Obviously the nail was small enough for me to not see it before biting into the pizza, so I wouldn’t be surprised if they couldn’t find it. But it was very unnecessary to raise their voice and fully accuse us of lying.
Atmosphere: 1
Food: 1
Service: 1
OMG LVLVLV
Guy that was taking my order was the same guy who received my payment; touched money and went to make the pizza with his bare hands. When I asked if he didn’t wash his hands or wear gloves he got defensive. He suddenly offered if I want my money back and I surely agreed.
Atmosphere: 1
Food: 1
Service: 1
Rameshwar Gobin
You tip in app and the driver pressures you to tip in cash if I can give zero stars I
If I could give this store zero stars i would. They are the worst papa John’s ever. Terrible customer service skills and extremely rude. I had called asking about my order which I had ordered over an hour ago they told me the driver was coming and to be patient. I had called again 10 minutes later asking about my order they gave me the run around again and I just said cancel it they hung up the phone in my face didn’t say they was going to issue me a refund or nothing. These people are truly disgusting and have a terrible staff. Everybody should be fired.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. They are very rude, hung up on me for no reason don't order from here!!
Atmosphere: 1
Food: 1
Service: 1
Depends, one time pizza burnt, and inedible
Atmosphere: 3
Food: 2
Service: 2
This was a horrible experience. Horrible customer service, Disrespected Me and My Dad, calling us hackers, and wasn’t trying to verify our Order or identity. They are racist, they didn’t let us explain ourselves, and cut us off when we tried too. And on top of that he canceled our order that we used our points for cause he didn’t want to hear us out. Horrible customer service, people like the employees here are destroying the Papa John’s Brand and name. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. Total disgrace of Papa John’s and what they stand for. Disrespected us by yelling because my son said the wrong number. Accused us of hacking their system even though my name, and email, and order on my phone matched identical. It’s an Indian owned family business and I’m not Indian so they totally let me know that as well.
I’ll still be ordering from another papa John’s just because our heart was set on pizza this evening.
We won’t let someone’s racism discrimination and attitude ruin our evening.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
“Loaded with toppings” some slices don’t even have toppings!!
Atmosphere: 3
Food: 1
Service: 3
Ordered today 5/12/2024 via the app at this location and returned home to get the worst pizza ever. Both my medium two-topping pizzas were dry as if they were overcooked/stayed out for a long period of time. I ordered extra sauce on both pies and none of this was evident, just cheese and stale crust. Very unfortunate, this is my local spot. Hoping to get some sort of reimbursement.
Atmosphere: 1
Food: 2
Service: 1
I called because I couldn’t track the progress on the app he proceeded to yell at me and claim that I had called before and that I had to wait 45 minutes I even explained in the beginning that I could not see it on the app therefore that’s why I was calling then he hung up on me.
Atmosphere: 1
Food: 2
Service: 1
I called because I couldn’t track the progress on the app he proceeded to yell at me and claim that I had called before and that I had to wait 45 minutes I even explained in the beginning that I could not see it on the app therefore that’s why I was calling then he hung up on me.
Atmosphere: 1
Food: 2
Service: 1
they are very disrespectful and keep hanging up in my face when they failed to get my order right and won’t even give me the courtesy to make it right.
Service: 1
Restaurantji Recommends
Filthy mad
Food: 1
Service: 1
Recommended dishes: Pizza
Take out service is good and fast enough
Vegetarian options: Taste good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Made an online order, got two pizzas, I bit into one and there was a broken piece in of a nail/screw. My boyfriend called the store to inform them and they offered a new pizza. (they asked for the pizza back but we ate majority of it & I didn’t know the nail was in there until i ate it) They picked up the leftover pizza and we put the nail in the same box. The person who picked it up was very nonchalant about it, like he didn’t care. Later on they called back accusing my boyfriend of lying & became very disrespectful. Obviously the nail was small enough for me to not see it before biting into the pizza, so I wouldn’t be surprised if they couldn’t find it. But it was very unnecessary to raise their voice and fully accuse us of lying.
Atmosphere: 1
Food: 1
Service: 1
Guy that was taking my order was the same guy who received my payment; touched money and went to make the pizza with his bare hands. When I asked if he didn’t wash his hands or wear gloves he got defensive. He suddenly offered if I want my money back and I surely agreed.
Atmosphere: 1
Food: 1
Service: 1
You tip in app and the driver pressures you to tip in cash if I can give zero stars I
Atmosphere: 1
Food: 1
Service: 1
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