I had a reward for a free item and I went to the stand on the first floor and the worker told me to go to the one upstairs because she didn’t know how to redeem it for me. The problem here is the code is scannable for a couple of minutes and it would have expired before I got upstairs. So not only did I not get my free item but the coupon was wasted.
Atmosphere: 1
Food: 1
Service: 1
Matthew Keller
My family and I always love Auntie Anne’s pretzels so my review is not about the food. I am annoyed today because my dad wanted me to bring home pretzels and I went to the one downstairs right outside of Macy’s. What annoyed me was that I got cut in line TWICE!! Once by a family of about 4 and then by another woman. I like to be kind so I let that happen. Once it was my turn to be served, I was refused service and told to go upstairs while the lady working was on her phone. I should have said something but I don’t like to start drama and that’s why I didn’t say anything to the cutters. Also the second cutter had a few minute conversation with the worker which also annoyed me a bit but I’m glad the she at least apologized after taking all that time. How professional of you Auntie Anne’s!! All I wanted was to get some pretzel nuggets!! Pathetic service!!
Kenzie Mcdowell
Hard to miss the smell of the pretzels are everywhere in the area. This is where I take my break from shopping and enjoy one of their sweet almonds.
layy yyy
I am in love with the pretzells they sell here ? im gonna buy again definitely ✔️???
Atmosphere: 2
Food: 3
Service: 3
meow
the employees that work here are extremely rude and horrible people. specifically the two ladies
Susan Yeserski
Very expensive and they always say they can't give u your change because they don't have change ,and they never tell u they are short changing you and they keep the balance for themselves, beware
Evgeniia Ermurateva
Terrible!!! Bought pepperoni pretzels and this is what I got, photo attached. More of that, all this was smashed inside of a cup in a disgusting way! Disgusting and ridiculous!!!!!both cups were same!!!
robbie taylor
Used to be better went down hill now pretzels are kinda hard like they are not freshly made and never have pretzel dogs anymore its a shame
Love the pretzels, but we're giving up on that spot.The rewards don't work. The selection is limited. The staff have no answers and are unable or just unwilling to help rectify any order issues.For a pretzel, it's just not worth it.All the best!
Vitaly Ivanov
Nice place
Dee
the employees that work here are extremely rude and horrible people. specifically the two ladies
Mukbang Stephy
This is for the location on the first floor inside them mall near H&M . They never seem to have the regular plain pretzels, they only have the pretzel bites which is annoying and even with the pretzel bites they only have salted and not plain. I think they do that on purpose so that you will buy the little bites because the price is higher than the regular pretzels. Almost $8 for little bites that’s just ridiculous I could get a meal for that price.
Server is bad. Knock out the auntie annes and didn’t even say sorry. Not recommended
Service: 1
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket
Auntie Anne’s
I had a reward for a free item and I went to the stand on the first floor and the worker told me to go to the one upstairs because she didn’t know how to redeem it for me. The problem here is the code is scannable for a couple of minutes and it would have expired before I got upstairs. So not only did I not get my free item but the coupon was wasted.
Atmosphere: 1
Food: 1
Service: 1
My family and I always love Auntie Anne’s pretzels so my review is not about the food. I am annoyed today because my dad wanted me to bring home pretzels and I went to the one downstairs right outside of Macy’s. What annoyed me was that I got cut in line TWICE!! Once by a family of about 4 and then by another woman. I like to be kind so I let that happen. Once it was my turn to be served, I was refused service and told to go upstairs while the lady working was on her phone. I should have said something but I don’t like to start drama and that’s why I didn’t say anything to the cutters. Also the second cutter had a few minute conversation with the worker which also annoyed me a bit but I’m glad the she at least apologized after taking all that time. How professional of you Auntie Anne’s!! All I wanted was to get some pretzel nuggets!! Pathetic service!!
Hard to miss the smell of the pretzels are everywhere in the area. This is where I take my break from shopping and enjoy one of their sweet almonds.
I am in love with the pretzells they sell here ? im gonna buy again definitely ✔️???
Atmosphere: 2
Food: 3
Service: 3
the employees that work here are extremely rude and horrible people. specifically the two ladies
Very expensive and they always say they can't give u your change because they don't have change ,and they never tell u they are short changing you and they keep the balance for themselves, beware
Terrible!!! Bought pepperoni pretzels and this is what I got, photo attached. More of that, all this was smashed inside of a cup in a disgusting way! Disgusting and ridiculous!!!!!both cups were same!!!
Used to be better went down hill now pretzels are kinda hard like they are not freshly made and never have pretzel dogs anymore its a shame
Restaurantji Recommends
Love the pretzels, but we're giving up on that spot.The rewards don't work. The selection is limited. The staff have no answers and are unable or just unwilling to help rectify any order issues.For a pretzel, it's just not worth it.All the best!
Nice place
the employees that work here are extremely rude and horrible people. specifically the two ladies
This is for the location on the first floor inside them mall near H&M . They never seem to have the regular plain pretzels, they only have the pretzel bites which is annoying and even with the pretzel bites they only have salted and not plain. I think they do that on purpose so that you will buy the little bites because the price is higher than the regular pretzels. Almost $8 for little bites that’s just ridiculous I could get a meal for that price.
Nice place
Loading...