Gabi as our server was excellent very attentive and kind. Mike the manager on duty made sure we had everything we wanted. They both made our night after a long work day.
Atmosphere: 5
Food: 5
Service: 5
Luis Muniz
Food is cold PURE SALT garbage don't know what the hype is about service is super slow
jay wil
Food tool 45 plus minutes to be served
Atmosphere: 4
Food: 4
Service: 1
Juan Luis Serrano
Very good food and great service š
Atmosphere: 5
Food: 5
Service: 5
JOSE JUAREZ
I rarely leave reviews, but my experience here was so bad I feel people should be warned.
From the moment we walked in, the place was a mess. Tables all around us were dirty and stayed that way the entire time we were there. Even though there were plenty of empty tables and only about 5 or 6 other parties dining, we still had to wait 10ā15 minutes to be seated. There were at least 5ā6 servers on staff, yet no one seemed interested in actually serving customers.
Once we were finally seated, we waited and waited for someone to come take our order. Eventually, we had to flag someone down just to get drinks and put our food order in. We even saw another table get up and leave because no one would come over to them the servers were all hanging out in the back instead of working.
It took nearly an hour to get our food, and when it finally arrived, it wasnāt even hot just barely warm, like it had been sitting in the kitchen the whole time. On top of that, they forgot to put in one of our entrees completely. Meanwhile, two tables that were seated after us got their drinks, appetizers, and entrees before we even got our first plate.
My wife ordered the All American Burger and specifically asked for no pickles or mustard because sheās allergic. Of course, it came out with both. When we looked at the receipt, it literally said āsliced pickles,ā which shows either a complete lack of attention or that they just didnāt care. We sent it back, but she ended up not eating at all because we were honestly scared they would just swap the bun or do something to her food out of spite.
The lack of organization and basic customer service was unbelievable. I also couldnāt help but notice that the back of the serversā shirts said āWings to die forā clearly, itās because youāll die of starvation waiting for them to come out.
Itās obvious this place needs much better management and staff training. Itās a shame because this is the only Buffalo Wild Wings in Staten Island, but after this experience, I honestly donāt plan to come back.
Atmosphere: 1
Food: 3
Service: 1
Ada Ramirez
If i could leave 0 stars i ABSOLUTELY would, i usually do not like to leave any negative reviews for any food establishment but my family and I are absolutely disappointed.On Sunday around 9pm we arrived at this location , a party of 8. We waited about 6-7 minutes before we were officially greeted by someone, a staff member named Anna, greeted us and asked us for how many, we told her 8 and then she grabbed menus and said just give me a minute. She proceeded to head to the back of the establishment to talk to the other staff members for about 5 minutes and then came back to seat us at one of the picnic tables , I want to take this moment to state the fact that at this time the restaurant had 7 tables distributed throughout the floor with only a few people at the bar, we sat down , we looked at the menus , decided what we were going to eat and waited for about another 10-12 minutes before I had to ask āJennaā if someone would be able to take our order. She said she would be back in a couple of minutes to take our order. We were finally able to order our food and drinks and were very patiently waiting for our order. during this time about 3 tables walked in with one of those parties being a 12 top which was being taken care of by another young lady who seemed to be the only one who cares about her job, however this party was seating right away and taken care of almost immediately, at this point it had been about 15 minutes from ordering and we had yet to recieve our drinks, when we realize the 12 top was already receiving their drinks and we still had nothing, yet we did not say anything and continue to wait, after this full party of 12 received their drinks we finally started receiving our drinks little by little. At this moment there was a table of 3 people sitting in front of us which had started receiving their appetizers and then got their wing order. I then asked my server Jenna , if our order was coming soon since I noticed at table behind us had already gotten all their food , I also said I understood we were a big party but even with that we had just barely gotten our drinks. She proceeded to say she was not the one in the kitchen making our food which I saidā I know you are not but if you could please check up on that I would appreciate it ā most our food came out about 10-12 minutes later not hot but lukewarm we were still missing an order of wings and a seltzer water. We didnāt complain we proceeded to start eating , when I noticed my burger came with Pickles even after ordering it without pickles as I am allergic to them. I sent the burger back which was then when Jenna started giving us a bit of an attitude and still I reminded her we were missing our wings. She came back 5 minutes later to ask us what the wing order was. This is when I realized she had most likely forgotten to put the order of wings in. However we continued eating and didnāt receive our order until we were just about done with the rest of what we had received. At this point we were already super frustrated and just wanted to be done and get out of there. Through out our 2 hours of being in this establishment we observed as a table who had been seated got up and left due to the lack of attention from the servers on the floor. We also observed how it took an hour for a table to be bussed and cleaned. The only person who seemed to be working with dedication was the young lady who was taking care of the 12 top and some other tables as well. This place always seems to have an issue with lack of customer service and it is such a shame because the food is so good. I wish I could say I would bring my family back but that is very doubtful considering how terrible the service is. I wish who ever is in charge of this location can make corrections because itās the only location in Staten Island. Not once was our server apologetic or concerned for our experience here. Please do better. And to add on to this terrible experience, the bathrooms were also disgusting.
Atmosphere: 1
Food: 4
Service: 1
Jake Goldie
Ordered food, waited 10 minutes for it to be ready, which is fine. But it was luke warm at best. Boneless wings had good flavor, good crunch but there was very little sauce on the wings which was disappointing. Prices are reasonable
Food: 3
slay s
I've been there twice recently, and most of the draft beers were expired. The taste was really off!
Rhonda Yaw
The food was good I enjoy everything
Atmosphere: 5
Food: 5
Service: 5
Alejandro Torres
Excellent place, great customer service and good variety of draft beers.
Not worth the hassle or even ordering ToGo. Called in an order then went to the place. I watched people order at the kiosk and get there orders before me. After 50min I finally got my order but was missing the celery, then when I get home I see they have the sauce as a super spicy oneā¦ Iām not coming back at this place deserves the low stars.
Atmosphere: 3
Food: 4
Service: 1
S Smith
Gd money spent
Atmosphere: 5
Food: 5
Service: 5
Jessica Pucilla
The food was ok but the service wasn't the best. The waitress had 2 many tables or something because she had forgotten almost everything we asked for. When we wanted a refill, it took forever.
Atmosphere: 4
Food: 3
Service: 1
BELL
Came here 5/2/25 early afternoon with my kid. It was 1 slightly large table occupied by a family & maybe two other customers at separate tables. Maybe 1 or 2 ppl at the bar. No one was in the front entrance. As I proceeded to walk towards the tables a guy walked by & advised for us to sit anywhere we preferred he was fairly pleasant. I picked a table but as I sat there & watched no one being waited on & the place was practically dead & quiet. I didnāt feel as though the food or experience would be worth just sitting & waiting for someone to take my order. I stopped by as this location is in my neighborhood but it was a first bad impression I guess. I did decide to leave & go else where- Itās 2pm on Saturday in Houston..I didnāt feel the need to sit in an empty restaurant waiting to order wings. I expected more from this location.
Gabi as our server was excellent very attentive and kind. Mike the manager on duty made sure we had everything we wanted. They both made our night after a long work day.
Atmosphere: 5
Food: 5
Service: 5
Food is cold PURE SALT garbage don't know what the hype is about service is super slow
Food tool 45 plus minutes to be served
Atmosphere: 4
Food: 4
Service: 1
Very good food and great service š
Atmosphere: 5
Food: 5
Service: 5
I rarely leave reviews, but my experience here was so bad I feel people should be warned.
From the moment we walked in, the place was a mess. Tables all around us were dirty and stayed that way the entire time we were there. Even though there were plenty of empty tables and only about 5 or 6 other parties dining, we still had to wait 10ā15 minutes to be seated. There were at least 5ā6 servers on staff, yet no one seemed interested in actually serving customers.
Once we were finally seated, we waited and waited for someone to come take our order. Eventually, we had to flag someone down just to get drinks and put our food order in. We even saw another table get up and leave because no one would come over to them
the servers were all hanging out in the back instead of working.
It took nearly an hour to get our food, and when it finally arrived, it wasnāt even hot just barely warm, like it had been sitting in the kitchen the whole time. On top of that, they forgot to put in one of our entrees completely. Meanwhile, two tables that were seated after us got their drinks, appetizers, and entrees before we even got our first plate.
My wife ordered the All American Burger and specifically asked for no pickles or mustard because sheās allergic. Of course, it came out with both. When we looked at the receipt, it literally said āsliced pickles,ā which shows either a complete lack of attention or that they just didnāt care. We sent it back, but she ended up not eating at all because we were honestly scared they would just swap the bun or do something to her food out of spite.
The lack of organization and basic customer service was unbelievable. I also couldnāt help but notice that the back of the serversā shirts said āWings to die forā clearly, itās because youāll die of starvation waiting for them to come out.
Itās obvious this place needs much better management and staff training. Itās a shame because this is the only Buffalo Wild Wings in Staten Island, but after this experience, I honestly donāt plan to come back.
Atmosphere: 1
Food: 3
Service: 1
If i could leave 0 stars i ABSOLUTELY would, i usually do not like to leave any negative reviews for any food establishment but my family and I are absolutely disappointed.On Sunday around 9pm we arrived at this location , a party of 8. We waited about 6-7 minutes before we were officially greeted by someone, a staff member named Anna, greeted us and asked us for how many, we told her 8 and then she grabbed menus and said just give me a minute. She proceeded to head to the back of the establishment to talk to the other staff members for about 5 minutes and then came back to seat us at one of the picnic tables , I want to take this moment to state the fact that at this time the restaurant had 7 tables distributed throughout the floor with only a few people at the bar, we sat down , we looked at the menus , decided what we were going to eat and waited for about another 10-12 minutes before I had to ask āJennaā if someone would be able to take our order. She said she would be back in a couple of minutes to take our order. We were finally able to order our food and drinks and were very patiently waiting for our order. during this time about 3 tables walked in with one of those parties being a 12 top which was being taken care of by another young lady who seemed to be the only one who cares about her job, however this party was seating right away and taken care of almost immediately, at this point it had been about 15 minutes from ordering and we had yet to recieve our drinks, when we realize the 12 top was already receiving their drinks and we still had nothing, yet we did not say anything and continue to wait, after this full party of 12 received their drinks we finally started receiving our drinks little by little. At this moment there was a table of 3 people sitting in front of us which had started receiving their appetizers and then got their wing order. I then asked my server Jenna , if our order was coming soon since I noticed at table behind us had already gotten all their food , I also said I understood we were a big party but even with that we had just barely gotten our drinks. She proceeded to say she was not the one in the kitchen making our food which I saidā I know you are not but if you could please check up on that I would appreciate it ā most our food came out about 10-12 minutes later not hot but lukewarm we were still missing an order of wings and a seltzer water. We didnāt complain we proceeded to start eating , when I noticed my burger came with Pickles even after ordering it without pickles as I am allergic to them. I sent the burger back which was then when Jenna started giving us a bit of an attitude and still I reminded her we were missing our wings. She came back 5 minutes later to ask us what the wing order was. This is when I realized she had most likely forgotten to put the order of wings in. However we continued eating and didnāt receive our order until we were just about done with the rest of what we had received. At this point we were already super frustrated and just wanted to be done and get out of there. Through out our 2 hours of being in this establishment we observed as a table who had been seated got up and left due to the lack of attention from the servers on the floor. We also observed how it took an hour for a table to be bussed and cleaned. The only person who seemed to be working with dedication was the young lady who was taking care of the 12 top and some other tables as well. This place always seems to have an issue with lack of customer service and it is such a shame because the food is so good. I wish I could say I would bring my family back but that is very doubtful considering how terrible the service is. I wish who ever is in charge of this location can make corrections because itās the only location in Staten Island. Not once was our server apologetic or concerned for our experience here. Please do better. And to add on to this terrible experience, the bathrooms were also disgusting.
Atmosphere: 1
Food: 4
Service: 1
Ordered food, waited 10 minutes for it to be ready, which is fine. But it was luke warm at best. Boneless wings had good flavor, good crunch but there was very little sauce on the wings which was disappointing. Prices are reasonable
Food: 3
I've been there twice recently, and most of the draft beers were expired. The taste was really off!
The food was good
I enjoy everything
Atmosphere: 5
Food: 5
Service: 5
Excellent place, great customer service and good variety of draft beers.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Not worth the hassle or even ordering ToGo. Called in an order then went to the place. I watched people order at the kiosk and get there orders before me. After 50min I finally got my order but was missing the celery, then when I get home I see they have the sauce as a super spicy oneā¦ Iām not coming back at this place deserves the low stars.
Atmosphere: 3
Food: 4
Service: 1
Gd money spent
Atmosphere: 5
Food: 5
Service: 5
The food was ok but the service wasn't the best. The waitress had 2 many tables or something because she had forgotten almost everything we asked for. When we wanted a refill, it took forever.
Atmosphere: 4
Food: 3
Service: 1
Came here 5/2/25 early afternoon with my kid. It was 1 slightly large table occupied by a family & maybe two other customers at separate tables. Maybe 1 or 2 ppl at the bar. No one was in the front entrance. As I proceeded to walk towards the tables a guy walked by & advised for us to sit anywhere we preferred he was fairly pleasant. I picked a table but as I sat there & watched no one being waited on & the place was practically dead & quiet. I didnāt feel as though the food or experience would be worth just sitting & waiting for someone to take my order. I stopped by as this location is in my neighborhood but it was a first bad impression I guess. I did decide to leave & go else where- Itās 2pm on Saturday in Houston..I didnāt feel the need to sit in an empty restaurant waiting to order wings. I expected more from this location.
Atmosphere: 3
Food: 1
Service: 1
Left disgusted for the second time, terrible!
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