I paid for my order using a brand new, activated gift card my daughter received. I had the activation receipt attached to the back. The owner swiped the card and told me there was no money on it. I explained to him that it had $20, and showed him my receipt. He gave me a very hard time and would not give me my ice cream, which was sitting on the counter. He said I was lying and was very demeaning in front of my daughters, who could not believe I was being treated in such a manner. We have been regulars there for years, and have had several issues with them accepting gift cards. I believe this is some sort of scheme, because they always tell me there's no money on the cards, when I know they are valid and activated, and ask me to pay on cash instead. I refused to do it this time, and he would not release my ice cream. I am insulted, shocked, and furious at the way in which I was treated. This behavior is unacceptable for a local shop worker who wants to keep his business active. Mind you, this was all over $19 worth of ice cream. I will never in my life return to this shop, and I am notifying all of my friends and relatives to stop supporting this business.
Tiffany
My sons birthday was today and he was reallly looking forward to eating ice cream cake but they completely gave us the wrong order.We ordered straw berry crunches in ALL VANILLA ice cream cake but got vanilla and chocolate. my son wanted all vanilla because he doesn’t like chocolate ice cream cake so we ordered all vanilla on his special he was extremely disappointed that he had chocolate ice cream because he did not like it but he handled it like a champ.Although our other experiences here have been good this one not so much would rate 0/10 if I could.
Boris Feldman
Dark brew coffee soft serve was great
J B
We used to love this carvel until today. Buying an ice cream cake I went through five different cakes to find one without a piece of hair. The girl on the counter tried to convince me that it wasn’t here that it was cardboard. My eyes might not be as great as they were before but I still have 2020 vision and sure some of them maybe cardboard, but not the black pieces that were too fine. Seriously, if somebody tells you that’s HAIR don’t try to tell them it’s not. Im not blind and im not happy with your service. They didn’t even give me any napkins or spoons. One out of 10.
andrew li
Recently, I went to this Carvel Store, And had a great time! The workers were warm and inviting, it was a delightful outing because of the store’s cleanliness and welcoming attitude. I high suggest.
bryan
best ice cream ever. i’ve went to about all the carvels on this island and i would say this is the best one, all the staffs are very nice especially josephina. ice cream is very flavorful and the vanilla is very creamy and rich. 10/10 experience definitely recommend this.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carvel Soft Serve Ice Cream
Zachary Duquette
The daily special wasn’t available. They had no vanilla for the milkshake and refused to give us the discount with the hard scoop ice cream.
This place will nickel and dimes you for each spoon and napkin. Poor customer service. Please. Can you just give me an extra napkin without making it a thing?
Hector Nava
I love
Atmosphere: 5
Food: 5
Service: 5
Peter Catella
Tough review here. The service was excellent - very friendly. I got a brown bonnet with vanilla ice cream. I've been eating Carvel vanilla for more than 50 years. Something was different. There was more air in the ice cream. It tasted like it was "whipped". Not good. Hope it was a one-time thing. But this isn't my regular Carvel, so I may never know.
this is a great Carvel shop with lots of options for Carvel icecream cake. The manager is very nice and we always get great customer service.
umu
Most unprofessional place ever I got a cake there and I wrote something that I told the guy to put on the cake and when I got home and opened it he made a bad rude joke Abt my name that has to do with my culture which is extremely rude of him and I hope that guy that was wrote that gets fired
Crazy Neri
Great place, the best ice cream and top service, everyone is very friendly.
Stephen
Mob scene on a Friday night at 8 pm. Friendly staff but they weren't movibg fast enough with the place crowded like it was. Great ice cream.
Cheese D S A W
Most unprofessional place ever I got a cake there and I wrote something that I told the guy to put on the cake and when I got home and opened it he made a bad rude joke Abt my name that has to do with my culture which is extremely rude of him and I hope that guy that was wrote that gets fired
I paid for my order using a brand new, activated gift card my daughter received. I had the activation receipt attached to the back. The owner swiped the card and told me there was no money on it. I explained to him that it had $20, and showed him my receipt. He gave me a very hard time and would not give me my ice cream, which was sitting on the counter. He said I was lying and was very demeaning in front of my daughters, who could not believe I was being treated in such a manner. We have been regulars there for years, and have had several issues with them accepting gift cards. I believe this is some sort of scheme, because they always tell me there's no money on the cards, when I know they are valid and activated, and ask me to pay on cash instead. I refused to do it this time, and he would not release my ice cream. I am insulted, shocked, and furious at the way in which I was treated. This behavior is unacceptable for a local shop worker who wants to keep his business active. Mind you, this was all over $19 worth of ice cream. I will never in my life return to this shop, and I am notifying all of my friends and relatives to stop supporting this business.
My sons birthday was today and he was reallly looking forward to eating ice cream cake but they completely gave us the wrong order.We ordered straw berry crunches in ALL VANILLA ice cream cake but got vanilla and chocolate. my son wanted all vanilla because he doesn’t like chocolate ice cream cake so we ordered all vanilla on his special he was extremely disappointed that he had chocolate ice cream because he did not like it but he handled it like a champ.Although our other experiences here have been good this one not so much would rate 0/10 if I could.
Dark brew coffee soft serve was great
We used to love this carvel until today. Buying an ice cream cake I went through five different cakes to find one without a piece of hair. The girl on the counter tried to convince me that it wasn’t here that it was cardboard. My eyes might not be as great as they were before but I still have 2020 vision and sure some of them maybe cardboard, but not the black pieces that were too fine. Seriously, if somebody tells you that’s HAIR don’t try to tell them it’s not. Im not blind and im not happy with your service. They didn’t even give me any napkins or spoons. One out of 10.
Recently, I went to this Carvel Store, And had a great time! The workers were warm and inviting, it was a delightful outing because of the store’s cleanliness and welcoming attitude. I high suggest.
best ice cream ever. i’ve went to about all the carvels on this island and i would say this is the best one, all the staffs are very nice especially josephina. ice cream is very flavorful and the vanilla is very creamy and rich. 10/10 experience definitely recommend this.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carvel Soft Serve Ice Cream
The daily special wasn’t available. They had no vanilla for the milkshake and refused to give us the discount with the hard scoop ice cream.
This place will nickel and dimes you for each spoon and napkin. Poor customer service. Please. Can you just give me an extra napkin without making it a thing?
I love
Atmosphere: 5
Food: 5
Service: 5
Tough review here. The service was excellent - very friendly. I got a brown bonnet with vanilla ice cream. I've been eating Carvel vanilla for more than 50 years. Something was different. There was more air in the ice cream. It tasted like it was "whipped". Not good. Hope it was a one-time thing. But this isn't my regular Carvel, so I may never know.
Atmosphere: 4
Food: 2
Service: 5
Nice store, quick in and out experience
Restaurantji Recommends
this is a great Carvel shop with lots of options for Carvel icecream cake. The manager is very nice and we always get great customer service.
Most unprofessional place ever I got a cake there and I wrote something that I told the guy to put on the cake and when I got home and opened it he made a bad rude joke Abt my name that has to do with my culture which is extremely rude of him and I hope that guy that was wrote that gets fired
Great place, the best ice cream and top service, everyone is very friendly.
Mob scene on a Friday night at 8 pm. Friendly staff but they weren't movibg fast enough with the place crowded like it was. Great ice cream.
Most unprofessional place ever I got a cake there and I wrote something that I told the guy to put on the cake and when I got home and opened it he made a bad rude joke Abt my name that has to do with my culture which is extremely rude of him and I hope that guy that was wrote that gets fired
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