Horrible, they send the tacos home without onion or cilantro and without any type of sauce
West
This a Saturday before everyone
Atmosphere: 5
Food: 4
Service: 4
A Guzman
Terrible serviceOne of the worst things I've ever seen on Staten IslandVery bad attention
Estefania
Super disappointed since this used to be one of my favorite restaurants. The quality of the food and ingredients has severely worsened since changing ownership. I used to LOVE their nachos and would order them frequently- now they no longer use the super melty muenster or Oaxaca cheeses, and instead use gross cheap shredded cheese. The meat portions are tiny and the variety of toppings on the nachos are nothing like they used to be. Their nachos used to be a banger and now they’re lame.Their burritos are also significantly smaller and don’t taste the same. Do they even season their meat?The last time I picked up take out they argued with me and showed sass saying that I had never placed my order. After showing them the receipt on my phone (it was their mistake) and having to wait longer since they hadn’t even started my food, they did nothing to rectify besides a half apology.I keep giving them grace hoping that I’m having one-off bad experiences, but it’s obvious that this is the new normal. This Cinderellas is different and not worth their high costs.
Food: 1
Service: 1
Derek Brummer
I received one of the saddest, sloppiest excuses for a burrito I have ever seen. Don't offer burritos if they are not going to be folded into a burrito or have enough stuffing. This sad thing was mostly a soggy tortilla sprinkled with bland grocery store shrimp. The amount of filling was like for a queasadilla.The nachos were just as sad. I suspect the cheese is the cheapest shredded store brand cheese from the grocery store. Portions of the cheese were completely unmelted. It looked like a kid put them in the microwave for a minute and threw them in a box. There was barely any meat and they no longer include sour cream or guac. Next time I crave Cinderellas I will be sure to hire a child to mess up my nachos instead.I have been here before and it was delicious. It used to be quality ingredients and generous portions. I don't know what happened but the quality went completely downhill. This is my last time ever ordering from here.
Atmosphere: 1
Food: 1
Service: 1
Katie B.
first of all the food took a hour and a half to come then I tip the guy 4 dollars and he looks at me like I'm crazy and on top of that they gave me no salsa sauce to eat with my food so I was left eating dry tacos worst taco spot on victory boulevard save your money and go some were else
Eggs Actley
This place has gone downhill, smaller portions and service that borders on hostile from the older woman there.
Atmosphere: 2
Food: 3
Service: 1
Jacqueline Hernandez
Ever since they changed owners this restaurant went down big time the food is poorly pack and when i picked it up it was already cold .. im a regular customer and honestly i started having bad experience last time i ask for delivery i waited for over 2 hrs amd the owner has the odacity to scream at her worker and tell her to hang up when im literally just asking how much longer will the delivery would take .i would never orde again honestly this is twice very poor service horrible not even recomendable ..
Atmosphere: 1
Food: 1
Service: 1
darin rivera
Food is great. Come here twice a month to take home Food
First, they were 45 minutes late on our order when we ordered ahead of time. Then, they messed up the order itself. I ordered the Tex Mex Burger and it was TERRIBLE. Some low budget bar food type of burger. It was cold in the middle, drenched in mayonnaise after I specifically ordered no mayonnaise, and they didn't even add all the ingredients stated on the menu. They even gave me a huge container of mayonnaise on the side. Was this some kind of joke? I ordered curly fries and they gave me regular fries with a mix of 2 onion rings. I even called to make sure the order was confirmed through door dash. When we arrived, the man was confused after he had just gotten off the phone with us. I'm sure their other stuff would be okay if you order a different food item but yeah...overall this place was no good. Very dissapointed ? ? ?
Jasmine Howard Hill
They got my order wrong and it took over an hour to make and the food is bland and over charged me for one order. Price was completely different from the site and it was nothing extra added. Wouldn’t recommend
Breenique #justLookingOutMyWindow Johnson
First time ever ordering, food was delicious. Well, the fried chicken was delicious. Unfortunately, it's never been the same since. Each time is more disappointing then the last. This will be my 5th time ordering from here and I'm DONE. Food cold, soggy, not what I ordered and to be charged for Items i did not receive or requested, Is annoying. Especially to be in a boro that is very limited on everything!!! I rather travel to Brooklyn and far rockaway for a good restaurant
Samantha Marshall
Absolutely love this place! Been ordering nachos from here for years and they somehow get more delicious every time! I don't eat meat so I'm always happy to find a place that offers meat free meals. The prices are very fair for the amount of food. Thank you Cinderellas!
Catherine Monroy
Horrible , greasy, expensive just gross. But when you eat there it's very different. I recommend dine in instead of take out.
The food is very delicious with good service....
Atmosphere: 4
Food: 4
Service: 5
Horrible, they send the tacos home without onion or cilantro and without any type of sauce
This a Saturday before everyone
Atmosphere: 5
Food: 4
Service: 4
Terrible serviceOne of the worst things I've ever seen on Staten IslandVery bad attention
Super disappointed since this used to be one of my favorite restaurants. The quality of the food and ingredients has severely worsened since changing ownership. I used to LOVE their nachos and would order them frequently- now they no longer use the super melty muenster or Oaxaca cheeses, and instead use gross cheap shredded cheese. The meat portions are tiny and the variety of toppings on the nachos are nothing like they used to be. Their nachos used to be a banger and now they’re lame.Their burritos are also significantly smaller and don’t taste the same. Do they even season their meat?The last time I picked up take out they argued with me and showed sass saying that I had never placed my order. After showing them the receipt on my phone (it was their mistake) and having to wait longer since they hadn’t even started my food, they did nothing to rectify besides a half apology.I keep giving them grace hoping that I’m having one-off bad experiences, but it’s obvious that this is the new normal. This Cinderellas is different and not worth their high costs.
Food: 1
Service: 1
I received one of the saddest, sloppiest excuses for a burrito I have ever seen. Don't offer burritos if they are not going to be folded into a burrito or have enough stuffing. This sad thing was mostly a soggy tortilla sprinkled with bland grocery store shrimp. The amount of filling was like for a queasadilla.The nachos were just as sad. I suspect the cheese is the cheapest shredded store brand cheese from the grocery store. Portions of the cheese were completely unmelted. It looked like a kid put them in the microwave for a minute and threw them in a box. There was barely any meat and they no longer include sour cream or guac. Next time I crave Cinderellas I will be sure to hire a child to mess up my nachos instead.I have been here before and it was delicious. It used to be quality ingredients and generous portions. I don't know what happened but the quality went completely downhill. This is my last time ever ordering from here.
Atmosphere: 1
Food: 1
Service: 1
first of all the food took a hour and a half to come then I tip the guy 4 dollars and he looks at me like I'm crazy and on top of that they gave me no salsa sauce to eat with my food so I was left eating dry tacos worst taco spot on victory boulevard save your money and go some were else
This place has gone downhill, smaller portions and service that borders on hostile from the older woman there.
Atmosphere: 2
Food: 3
Service: 1
Ever since they changed owners this restaurant went down big time the food is poorly pack and when i picked it up it was already cold .. im a regular customer and honestly i started having bad experience last time i ask for delivery i waited for over 2 hrs amd the owner has the odacity to scream at her worker and tell her to hang up when im literally just asking how much longer will the delivery would take .i would never orde again honestly this is twice very poor service horrible not even recomendable ..
Atmosphere: 1
Food: 1
Service: 1
Food is great. Come here twice a month to take home Food
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Molcajete Ranchero, Carne Enchilada
Restaurantji Recommends
First, they were 45 minutes late on our order when we ordered ahead of time. Then, they messed up the order itself. I ordered the Tex Mex Burger and it was TERRIBLE. Some low budget bar food type of burger. It was cold in the middle, drenched in mayonnaise after I specifically ordered no mayonnaise, and they didn't even add all the ingredients stated on the menu. They even gave me a huge container of mayonnaise on the side. Was this some kind of joke? I ordered curly fries and they gave me regular fries with a mix of 2 onion rings. I even called to make sure the order was confirmed through door dash. When we arrived, the man was confused after he had just gotten off the phone with us. I'm sure their other stuff would be okay if you order a different food item but yeah...overall this place was no good. Very dissapointed ? ? ?
They got my order wrong and it took over an hour to make and the food is bland and over charged me for one order. Price was completely different from the site and it was nothing extra added. Wouldn’t recommend
First time ever ordering, food was delicious. Well, the fried chicken was delicious. Unfortunately, it's never been the same since. Each time is more disappointing then the last. This will be my 5th time ordering from here and I'm DONE. Food cold, soggy, not what I ordered and to be charged for Items i did not receive or requested, Is annoying. Especially to be in a boro that is very limited on everything!!! I rather travel to Brooklyn and far rockaway for a good restaurant
Absolutely love this place! Been ordering nachos from here for years and they somehow get more delicious every time! I don't eat meat so I'm always happy to find a place that offers meat free meals. The prices are very fair for the amount of food. Thank you Cinderellas!
Horrible , greasy, expensive just gross. But when you eat there it's very different. I recommend dine in instead of take out.