Dunkin'

Staten Island Mall, 2655 Richmond Ave, Staten Island
(646) 340-3751

Recent Reviews

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Kacie Le

I placed my order and have the staff scan my code and she refused to asked what promo it was and she kept on asking me what I wanted first and just finished my transaction but there was more to it. I asked her what about the donuts because I placed the drink order and she was saying that I need to let her know first 😏! She was terrible with her customer service! The drink was not even filled to the top! I’m never coming back! 👎👎👎

Atmosphere: 4

Food: 2

Service: 1

Joshua Chiaro

UPDATE: I ordered the exact same drink from another location and guess what? It was NOT SOUR! This location tried to tell me coffee milk is supposed to be sour… ridiculous.

Awful. I ordered a drink that had SOUR MILK in it and when I asked for a replacement, I was told by the owner that I have to pay for a new drink. Ridiculous. I’ve been coming here for years and never complain, and the one time I ask to fix my drink, they basically tell me to piss off. I ordered the same drink I always get and it is never sour with curdles. I got coffee milk last time and it was NOT sour. Horrible customer service. Shut this place down!

Atmosphere: 1

Food: 1

Service: 1

B K

The young blonde girl at the register was rude

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Iced Latte

B B

I will mobile order and when I get there 10 minutes later I still have to wait for my order to be made. Half the time they get my order wrong. Lazy and poorly managed staff.

Atmosphere: 1

Food: 1

Service: 1

stacy mazzarella

Probably the slowest service I've aver had in a Dunkin' Donuts!!!!!!!

Atmosphere: 2

Food: 3

Service: 1

Antonio Riollano

Slow services and when you put an order they don't give you what you want or what you even asked for they need to either train these people or get new people who actually pay attention to their customers and actually do their job and don't give the customers an attitude when it comes down to doing their job I've seen people walk away from that area so many different complaints

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Iced Latte, Donuts

I Y

They always get my iced coffee right every time absolutely delicious. Very friendly and patient.

Honest Caring

Absolutely horrible we are the second customer on the line waiting 1/2 hour and everybody behind us, a constantly walking out and giving up from their slowest service 15 customers gave up and walked out. They couldn’t wait from the slowest service taking their lovely sweet time so everyone walks out .???????? all the customers are exhausted just waiting

Atmosphere: 1

Food: 1

Service: 1

hustletownruru

Slow service, mobile app service was down, short staffed.

D D

I want to love this place coz is close to my job and is very convenient for me , and I used to love Dunkin’ Donuts coffee , but the coffee is not the same anymore is very weak even the midnight roast , I’m very disappointed ? I wish they can fix that problem!!!

Food: 5

Service: 3

Angel Pazos

No one taking orders just playing in the back of store

Tinkerella's treasure trunk

One of the worst locations !!! Drink looks like unfinished Jello!! And for 4.00 bucks it’s an outrage

Inshirah Y

They always get my iced coffee right every time absolutely delicious. Very friendly and patient.

Valk R

15 minutes wait for a regular cup of coffee for they don't actually check their online orders.

J. C.

It's a Dunkin Doughnuts, they are always pretty busy here so the doughnuts are fresh.

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