Dunkin'

Ive been going to this Dunkin for YEARS since I moved to Staten Island, ever since they hired this new manager AMY, the store has gone downhill. The manager Amy is EXTREMELY nasty and rude, and the higher up management clearly doesn’t care. I told the Amy I was still waiting for my
Coffee and she tells me “SO???” With a nasty attitude, what kind of customer service is this? Then at that she’s ALWAYS rude whenever I come in, she goes hard over trying to charge an extra $0.30 for OATMILK, I have videos of her being nasty and rude as well. Dunkin needs
To do better because if this is who you have representing you, it’s a shame. And the fact that I made a report about her over a week ago and it’s still been crickets and I haven’t even gotten one phone call, just tells you that clearly Dunkin’s management is ok with how things go there. The fact that I have been coming to this location for over 10+ yrs just to now not even feel comfortable going in because of a MANAGER is shameful. Do better. I have attached a photo of her after she came at me saying “so” when I asked her about my coffee and I had to literally come out of character, and you can see her smirking and smiling, trying to antagonize me.

Atmosphere: 1

Service: 1

Got my coffee with pink lip stick on my coffee lid mouth. Disgusting!!! She pretended like it was not her fault. Manager just walked away like he doesn’t even work there. Last time I stop at this place.

Atmosphere: 2

Food: 1

Service: 1

The worst. I bought a half dozen donuts here on a Sunday around 7pm. Got home and tried to eat one and they were so stale they were inedible.
I should have tried one before I left the store. As expensive as DD has gotten over the years it's a shame they can't have fresh donuts. Disgusting.
Donuts are their primary product and they can't even get that right.
They should close down. Shame on the owner. If I lived close by I would return and throw them back on the counter and demand my money back.

DO NOT GIVE THEM YOUR BUSINESS.

Atmosphere: 1

Food: 1

Service: 1

I’ll blame it on the language barrier, but from how it seems, the people working at this brunch are some of the dumbest people I’ve ever encountered

Atmosphere: 1

Food: 5

Service: 1

Poor experience employees where rude and would not let me use the

Atmosphere: 1

Food: 1

Service: 1

Needs more attention to cleaning the public

Atmosphere: 3

Food: 5

Service: 5

The worth dunkin Donuts everThey should get better managementTo respect the

Atmosphere: 1

Food: 1

Service: 1

The morning staff here is impeccable. Knowledgeable, quick and precise. Even with long lines, the wait time is minimal.

Atmosphere: 5

Food: 4

Service: 5

Very interesting experience. We walked in and they had several buckets around the ice cream section catching water that was pouring from the ceiling, not clue where it was coming from, but it did not rain for several days prior, so maybe burst pipe? The woman working was pleasant and worked around the water, it was very odd. We left without ordering any food, no way it would of been safe.

Atmosphere: 1

Food: 2

Service: 5

Worst ever, they will treat you as

Atmosphere: 1

Service: 1

The kid (Indian) who works with food and drinks and doesn't wear a hat... He is arrogant little privileged kid who does drinks wrong on purpose...I will never go to this or any Duncan's again...my has the service declined with all the new

Atmosphere: 3

Food: 3

Service: 3

Absolutely horrible and can't get anyone on the

Atmosphere: 1

Food: 1

Service: 1

Dirty around they try ti clean pot with dirty think

Atmosphere: 1

Food: 1

Service: 1

Extremely upset! I normally only come in for Bagel Twist today I purchased 2 Bagel Twist and they were extremely hard! Not freshly made possibly from the night before. Don’t treat a loyal customer that way! I will no longer purchase from this place. You’re not supposed to sell items from the night before to anyone!

Well run Dunkin franchise.

Atmosphere: 4

Food: 4

Service: 5