Worst experience! I purchased a dozen donuts which was $15.99 , you would expect them to be fresh or close to fresh for the price. What really got me mad was not only did they give me four of the wrong donuts but the only donuts that weren't stiff were the wrong four I didn't order. If I didn't just drive home on the highway for 15 minutes I would of went back and demanded my money back . I called and spoke to a employee named Nick who told me a manager wasn't in for me to talk to but to return the four donuts for the correct donuts tomorrow. I tried to make the best of it and what a surprise when I took a bite into the Jelly donut and every other type of the donuts I orderd all were the exact same stiff not fresh. I thought ok it's 3:48 in the afternoon but it's Dunkin donuts not a deli that gets them delivered in the morning. I spent $21.85 and the only thing that was fresh was the coffee. Never again will I go there!!! Terrible to do that to customers . That's literally like throwing money in the garbage!!
Atmosphere: 5
Food: 1
Service: 5
Charles DeAngelis
By far the best Dunkin donuts on Staten Island. Super clean and the staff is always
It's a DD ... you see one, you have seen them all. Loved the pumpkin muffin.
Atmosphere: 4
Food: 5
Service: 4
Adam Dzemovski
Parking: Lots of parking.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wake
Natalia Zybtseva
The workers at this Dunkin’ are life savers. We had an issues with a mobile order, where I accidentally placed an order instead of reviewing it. Unfortunately, the order was incorrect and I had ordered 4x Lattes instead of two. For whatever reason, you are unable to cancel a mobile order placed on the Dunkin’ app, so I had to call customer support. After a bunch of back and forth over the span of half an hour, we ended up nowhere as the customer representatives said that they were unable to cancel the order.Thankfully, the in-store worker came in clutch and offered to replace the 2x extra Lattes with a different item. He allowed us to get half a dozen donuts instead for our troubles.Thank you to the incredible worker at this location :D
Atmosphere: 5
Food: 5
Service: 5
Stacey Robbins
This place has gone down hill fast. It's my local dunkin and over the last few months they consistently get the orders wrong, the wait at the drive thru when it's empty is comical, the entire staff exemplifies laziness.
Not sure why this dunkin is rated so low, I think this one is one of the best on the island. They're the only Dunkin I go to that actually knows how to serve the nitro cold brew correctly every time!
Atmosphere: 5
Food: 5
Service: 5
Aryan Z
Came at 10pm - said closed at 11. The Indian dude inside looked at me and didn’t open the door. Cmon run ur business properly ? 06/07/23
Just came back from this Dunkin...they did not give me my full order. They have a tendency of putting things in two bags then not telling the customer to wait for the second bag. Their phone number is disconnected. I called Big Ed's Deli there (very good food) to try to get a real phone number but they again gave out this false number again. I know have to go through my credit card and dispute the whole order!!! Learn how to properly communicate with your customers. Horrible service.
Chris nedd _
Night shift worker Russia gives amazing service to this business, she's probably the nicest person in there… Everyone else has an attitude for no reason
Paolina Corallo
Very rude employees. Orders are always incorrect on there part. When asked to correct an order, they make it known by there rude comments as if it's your fault that they had to correct the order. If I could give them 0 or below stars I would. I guess management does not pay very much attention to there workers or they would have been fired by now.
Maria DeCicco
Over priced. Charged $4.33 for a large decaf coffee....nothing special about it....robbery
Ophelia Kerluke
Good enough for me. That is why I come here a lot.
Worst experience! I purchased a dozen donuts which was $15.99 , you would expect them to be fresh or close to fresh for the price. What really got me mad was not only did they give me four of the wrong donuts but the only donuts that weren't stiff were the wrong four I didn't order. If I didn't just drive home on the highway for 15 minutes I would of went back and demanded my money back . I called and spoke to a employee named Nick who told me a manager wasn't in for me to talk to but to return the four donuts for the correct donuts tomorrow. I tried to make the best of it and what a surprise when I took a bite into the Jelly donut and every other type of the donuts I orderd all were the exact same stiff not fresh. I thought ok it's 3:48 in the afternoon but it's Dunkin donuts not a deli that gets them delivered in the morning. I spent $21.85 and the only thing that was fresh was the coffee. Never again will I go there!!! Terrible to do that to customers . That's literally like throwing money in the garbage!!
Atmosphere: 5
Food: 1
Service: 5
By far the best Dunkin donuts on Staten Island. Super clean and the staff is always
Atmosphere: 4
Food: 3
Service: 4
Parking: Lots of parking.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wake-Up Wrap - Turkey Sausage Egg and Cheese, Donuts
It's a DD ... you see one, you have seen them all. Loved the pumpkin muffin.
Atmosphere: 4
Food: 5
Service: 4
Parking: Lots of parking.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wake
The workers at this Dunkin’ are life savers. We had an issues with a mobile order, where I accidentally placed an order instead of reviewing it. Unfortunately, the order was incorrect and I had ordered 4x Lattes instead of two. For whatever reason, you are unable to cancel a mobile order placed on the Dunkin’ app, so I had to call customer support. After a bunch of back and forth over the span of half an hour, we ended up nowhere as the customer representatives said that they were unable to cancel the order.Thankfully, the in-store worker came in clutch and offered to replace the 2x extra Lattes with a different item. He allowed us to get half a dozen donuts instead for our troubles.Thank you to the incredible worker at this location :D
Atmosphere: 5
Food: 5
Service: 5
This place has gone down hill fast. It's my local dunkin and over the last few months they consistently get the orders wrong, the wait at the drive thru when it's empty is comical, the entire staff exemplifies laziness.
Great location with plenty of seating!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Stuffed Bagel Minis
Not sure why this dunkin is rated so low, I think this one is one of the best on the island. They're the only Dunkin I go to that actually knows how to serve the nitro cold brew correctly every time!
Atmosphere: 5
Food: 5
Service: 5
Came at 10pm - said closed at 11. The Indian dude inside looked at me and didn’t open the door. Cmon run ur business properly ? 06/07/23
Atmosphere: 1
Service: 1
Restaurantji Recommends
Just came back from this Dunkin...they did not give me my full order. They have a tendency of putting things in two bags then not telling the customer to wait for the second bag. Their phone number is disconnected. I called Big Ed's Deli there (very good food) to try to get a real phone number but they again gave out this false number again. I know have to go through my credit card and dispute the whole order!!! Learn how to properly communicate with your customers. Horrible service.
Night shift worker Russia gives amazing service to this business, she's probably the nicest person in there… Everyone else has an attitude for no reason
Very rude employees. Orders are always incorrect on there part. When asked to correct an order, they make it known by there rude comments as if it's your fault that they had to correct the order. If I could give them 0 or below stars I would. I guess management does not pay very much attention to there workers or they would have been fired by now.
Over priced. Charged $4.33 for a large decaf coffee....nothing special about it....robbery
Good enough for me. That is why I come here a lot.
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