This dunkin is very unorganized. I walked in for a hot coffee that took over 10 minutes to make. The staff clearly isn't trained on efficiency. I walked in and was the only person in line while others walked in behind me some to order others mobile. All had to wait. Lady behind me got her mixed drinks before I got my single hot coffee. Not worth coming here.
Atmosphere: 1
Food: 4
Service: 1
Millie Padilla
Went in for a dozen donuts and iced coffee. Attendant just wanted to give me any 12 donuts. I asked her can't I choose what I want? She long rolled her eyes, looked at her coworker then let me choose. I mean really I was paying she wasn't treating me.
Atmosphere: 4
Food: 5
Service: 3
Adesiyan Temilade
They didn’t get the order right,had to trash the coffee because they put 5 mocha instead of 2
Atmosphere: 1
Food: 1
Service: 1
Rupinder Kaur
My recent visit to this Dunkin left me incredibly disappointed. The unprofessional behavior of the staff and manager overshadowed the entire experience.Despite only a few customers ahead of me, I waited an unreasonable amount of time for my order to be taken. The staff seemed more focused on talking and gossiping amongst themselves than attending to customers.When I politely pointed out the errors in my order, the staff seemed frustrated and made only minimal effort to correct them. Throughout my interaction, the staff displayed a complete lack of warmth and attentiveness. From curt responses to dismissive shrugs, their demeanour felt unwelcoming and unprofessional. When I brought these issues to the attention of the manager, he didn't seem concerned and offering no apology or attempt to rectify the situation.
Atmosphere: 1
Food: 1
Service: 1
Lianna R
This place is shady. I ordered matcha a few times within a week span and noticed the differences in prices from $4.87 to $5.09. How could the price jump like that within two days? Something’s not right.
Atmosphere: 1
Food: 1
Service: 1
Fabian Cortez
I ordered 3 hot chocolate and all I got was hot water with some coffee color and a weird smell .
Atmosphere: 1
Food: 1
Service: 1
D. T
I’m going to be very straight up here, this is not the first time I’m receiving a burnt sandwich, and today I got 3 maple bacon. Sandwich and all of them a burnt. Couple weeks ago a girl forgot my hash brown and I waited to get her attention and when I finally did, she had an attitude for slammed the window at my face. I really hate this joint, won’t be going back but will definitely will putting a complaint to the chain headquarters.
Atmosphere: 1
Food: 1
Service: 1
W Geller
They don't seem to know the difference between an ice coffee and an ice tea.You need to speak very slowly there.
M Basabe
Dunkin food is Dunkin food. Doesn’t change much regardless of which location you go to. This review really isn’t about the food but the service- which is subpar to say the least. The girl working the register, attitude, sucks. She’s rude. Handles cash and then proceeds to use her bare hand to grab donuts? Imagine what they do when no one is watching.Furthermore, I watched a mother come in with a child who was screaming to use the bathroom. The mother asks to use the bathroom and she says it’s for “employees only,” to which the toddler yells “pee” and the lady would not budge. She’d rather a kid no older then 3 years old urinate on themselves which is exactly what came afterwards. Imagine being scared to share your bathroom with a toddler?
Super slow. Gets your order wrong.Parking: Only a few spots
Atmosphere: 2
Food: 1
Service: 1
Eman Ali
THIS COFFE TASTE SO BAD NEVER GET IT.TASTE LIKE WATER AND THROW UP.I ORDER 3 AND THEY ALL TASTE BAD YUCK NEVER AGAIN??????
Atmosphere: 1
Food: 1
Service: 1
Charles Williams
Waited too long in the drive thru before anyone responded, making me think the microphone to the drive thru was
Atmosphere: 3
Food: 4
Service: 3
Claire Hogan
This place vastly improved after they banned Helen "The Magic" Johnson from coming here. She was always waving her stick around and being a nuisance. Now I can confidently say that this is the best Dunkin on Staten Island: don't even THINK of going to the one at Forest and Broadway (pond swill). This place has the best treats and the best service: I had been suffering under a terrible hex for the past fortnight that was trying to teach me a lesson about friendship, but eating some of these scrumptious treats (CHOCOLATE glazed, thank you) seem to have cured me completely. Come for the coffee that could raise the dead, stay for the mysterious Greek woman who always seems to appear around sundown.
Zeshan Ahmad
This is my to go coffee place it’s always so pleasing the way they make me feel welcome. The coffee I get is so good that i want to come back for seconds some days. And don’t get me started on the bacon egg and cheese. Can’t forget the employees and manager are amazing at their jobs and store is well cleaned!!
Very bad customer service.
Atmosphere: 2
Food: 5
Service: 1
This dunkin is very unorganized. I walked in for a hot coffee that took over 10 minutes to make. The staff clearly isn't trained on efficiency. I walked in and was the only person in line while others walked in behind me some to order others mobile. All had to wait. Lady behind me got her mixed drinks before I got my single hot coffee. Not worth coming here.
Atmosphere: 1
Food: 4
Service: 1
Went in for a dozen donuts and iced coffee. Attendant just wanted to give me any 12 donuts. I asked her can't I choose what I want? She long rolled her eyes, looked at her coworker then let me choose. I mean really I was paying she wasn't treating me.
Atmosphere: 4
Food: 5
Service: 3
They didn’t get the order right,had to trash the coffee because they put 5 mocha instead of 2
Atmosphere: 1
Food: 1
Service: 1
My recent visit to this Dunkin left me incredibly disappointed. The unprofessional behavior of the staff and manager overshadowed the entire experience.Despite only a few customers ahead of me, I waited an unreasonable amount of time for my order to be taken. The staff seemed more focused on talking and gossiping amongst themselves than attending to customers.When I politely pointed out the errors in my order, the staff seemed frustrated and made only minimal effort to correct them. Throughout my interaction, the staff displayed a complete lack of warmth and attentiveness. From curt responses to dismissive shrugs, their demeanour felt unwelcoming and unprofessional. When I brought these issues to the attention of the manager, he didn't seem concerned and offering no apology or attempt to rectify the situation.
Atmosphere: 1
Food: 1
Service: 1
This place is shady. I ordered matcha a few times within a week span and noticed the differences in prices from $4.87 to $5.09. How could the price jump like that within two days? Something’s not right.
Atmosphere: 1
Food: 1
Service: 1
I ordered 3 hot chocolate and all I got was hot water with some coffee color and a weird smell .
Atmosphere: 1
Food: 1
Service: 1
I’m going to be very straight up here, this is not the first time I’m receiving a burnt sandwich, and today I got 3 maple bacon. Sandwich and all of them a burnt. Couple weeks ago a girl forgot my hash brown and I waited to get her attention and when I finally did, she had an attitude for slammed the window at my face. I really hate this joint, won’t be going back but will definitely will putting a complaint to the chain headquarters.
Atmosphere: 1
Food: 1
Service: 1
They don't seem to know the difference between an ice coffee and an ice tea.You need to speak very slowly there.
Dunkin food is Dunkin food. Doesn’t change much regardless of which location you go to. This review really isn’t about the food but the service- which is subpar to say the least. The girl working the register, attitude, sucks. She’s rude. Handles cash and then proceeds to use her bare hand to grab donuts? Imagine what they do when no one is watching.Furthermore, I watched a mother come in with a child who was screaming to use the bathroom. The mother asks to use the bathroom and she says it’s for “employees only,” to which the toddler yells “pee” and the lady would not budge. She’d rather a kid no older then 3 years old urinate on themselves which is exactly what came afterwards. Imagine being scared to share your bathroom with a toddler?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Super slow. Gets your order wrong.Parking: Only a few spots
Atmosphere: 2
Food: 1
Service: 1
THIS COFFE TASTE SO BAD NEVER GET IT.TASTE LIKE WATER AND THROW UP.I ORDER 3 AND THEY ALL TASTE BAD YUCK NEVER AGAIN??????
Atmosphere: 1
Food: 1
Service: 1
Waited too long in the drive thru before anyone responded, making me think the microphone to the drive thru was
Atmosphere: 3
Food: 4
Service: 3
This place vastly improved after they banned Helen "The Magic" Johnson from coming here. She was always waving her stick around and being a nuisance. Now I can confidently say that this is the best Dunkin on Staten Island: don't even THINK of going to the one at Forest and Broadway (pond swill). This place has the best treats and the best service: I had been suffering under a terrible hex for the past fortnight that was trying to teach me a lesson about friendship, but eating some of these scrumptious treats (CHOCOLATE glazed, thank you) seem to have cured me completely. Come for the coffee that could raise the dead, stay for the mysterious Greek woman who always seems to appear around sundown.
This is my to go coffee place it’s always so pleasing the way they make me feel welcome. The coffee I get is so good that i want to come back for seconds some days. And don’t get me started on the bacon egg and cheese. Can’t forget the employees and manager are amazing at their jobs and store is well cleaned!!
Atmosphere: 5
Food: 5
Service: 5