Great bagel spot with a nice selection of bagels and muffins. A little tight inside so be prepared to possibly stand on line outside. All the staff is super nice also
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Blueberry, Everything Bagel with Cream Cheese
CA
Great bagels!Dietary restrictions: They are kosher
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Edina Paljevic
I love this place. Not sure why there are so many negative reviews. Prices have gone up everywhere due to inflation. The bagels here my favorite on the island & staff are usually super friendly!
Food: 5
Dggfddg Drfdddgd
Not sure how this place is still open at this point. I thought it was just me but after reading the comments I realized everyone else has had the same experience. It’s over priced garbage, the people who work there are gross and have attitudes on top of it. I wouldn’t care if they weren’t rude everytime you went in there. They are so incompetent it’s like you want to go in there and start managing the employees yourself. Besides being rude and incompetent, the employees have no idea how to handle a line and everyone just stands in your way in a small space because the employees there are not doing their job right. The employees don’t even address you and have a disgusting attitude for absolutely no reason or just stare like they’re slow. Many times my simple, easy order has been wrong and the other employees just defend the employee who made the mistake and not only that because mistakes happen but took an hour to do so. I’m honestly posting this just so the owner possibly sees it and fires whoever was working today. She has a gross attitude and I’m actually uncomfortable seeing her face. She stared at me upon me walking in and I don’t know her at all. She’s also stealing from the register. I paid for one thing and she put in that I paid more and threw the rest in the the tip jar. Check the cameras. Again I wouldn’t even care about someone else’s business like this but I’m honestly sick of seeing her and this place is the closest to my area but I’m about to stop going here all together just because of the disgusting employees. Other employees are also rude and incompetent but not to the same degree as her just because she stares everytime you walk in for no reason and I just do not like her attitude at all. I leave here mad 3/4 times. I’ve also seen them fight with customers who ARE PAYING for something over not wanting to toast a bagel. They should be doing whatever the customer paid for happily or they should have no job and be unemployed. this place like a disgusting joke. Many times I waited 20+ minutes for one thing. The customer service is absolutely the grossest thing I’ve ever seen and I get annoyed I just paid them everytime I walk out. They have no idea how to say thank you or you’re welcome or address people at all. I don’t know how they have jobs anywhere to be honest. I’m not sure why they stare at people when they’re the ones incompetent of barely even speaking. The one stealing was working December 28th at 2pm and is a dark skinned “woman”. I am honestly sick of seeing her staring at me and having a gross attitude when I do not even know her. I also want to say it’s like a joke they can’t even address you when your food is done because they’re so incompetent and it just gets hectic people stand there in a small cluttered space because the employees forgot how to speak suddenly and can’t give people their orders unless the person is actively paying attention for a weird eye signal instead of them just saying it’s done. Also most of them can’t even speak English well so they don’t understand what should be a simple sentence in English. Definitely going to be losing customers. It is extremely over priced and the food is just ok at best but the only way I would go there is if the staff but especially whoever was working today was all fired and replaced and clearly everyone else agrees. I don’t know if the owner just doesn’t see this but I’m kind of shocked there is an owner at all if the employees there have a job. I’m even sick of seeing them give OTHER people an attitude and have a job still. I’ve gone here for years because I’m close to it but it’s been getting worse even though it was always incompetent and disgusting rude employees. It’s like a circus in there. I would be happy to see this place lose and go out of business after dealing with their disgusting attitudes everytime I get something from there if they can’t just fire the employees and replace them and somehow actually train the new ones right.
Atmosphere: 1
Food: 1
Service: 1
Chris Pena
Ordered a bagel with American cheese, lettuce, tomato, and mayo. They put one slice of cheese. Enough
Atmosphere: 1
Food: 1
Service: 3
HappyBeachGuy
WARNING:If you have food allergies do not go here. They are downright dangerous. Who cooks 3 dozen shrimp on the same griddle as your egg sandwich’s at 7am in the morning? I made your staff aware of my food allergy and you proceeded to try to cook the eggs and bacon in a 4 inch by inch section of the same griddle and proceed to tell me ‘No, No, it’s fine.’ This place is run by third world employees. Stay away. Needless to say I walked out.
Atmosphere: 1
Food: 1
Service: 1
introGG
Great bagel, good price.
Bianca C.
Asked for two everything flagels cut in half and got an attitude. The bagels were cut the wrong way I thought it was clear I wanted them cut in half for sandwich purposes but they were cut down the middle. Also received a plain and an everything so it wasn't even what I asked for. When paying he shoved my change through the crack of the plastic barrier and threw my change on the floor. The flagels also taste stale and old.
Stuart S.
I will tell you one thing that will sum up this bagel store. I fly up from Pompano Beach and bring back, egg everything bagels by the dozens.Don't ask me for one in Florida because, I don't share. They freeze well and are my once a week treat.In addition, I will emotionally state, they make the BEST Black & White AND Rainbow cookie in the WORLD!
Tynisa Lewis
When I'm in Staten Island....I come to get bagels from Heartland Hot Bagel & Bakery. Love there bagels....super delicious. Very friendly staff. Kosher bakery.
Yeah, this is why NY bagels are an American ICON! Heartland has been baking for decades and over the generations, the line keeps growing and growing in the mornings! A staple in Staten Island!
Missy Vega
Second time I came in within a month and was looked right over like I wasn't there and never helped. That's ok I won't be back
Robert Hamill (Robbie)
I remember a Heartland bagels from 25-30 years ago. They had the best bagels in Staten Island and in New York City. The past year and a half the bagels unfortunately are not what they used to be for example an everything bagel has very little seasoning on it and the size of the bagel are tiny compared to what they used to be. I and I’m sure like others don’t mind paying more just don’t mess with the original recipe. And when you order egg over medium and you constantly get oh well done egg on a so called Everything bagel, I just feel cheated and I thought I would never say this but I don’t think I’m going to be ordering there anymore. Below are a few pictures of what I’m talking about, anyone that knows heartland bagels knows these are not everything bagels. And you can clearly see the egg is well done. Very disappointed! Went from the best to just OK sadly! Just my opinion and again, I wouldn’t mind paying if I was getting heartland bagels!! The staff is very friendly and very I don’t believe any of my comments reflected the staff but they’re excellent no problem with them. I’m basing my review on the food quality not the staff staff has five stars. I don’t want anyone ripping me apart here. Lol. If this happened once or twice with the food even bother writing the review, but this is happened is 20 or more occasions and now I just feel I have to say something.
Rob H
I remember a Heartland bagels from 25-30 years ago. They had the best bagels in Staten Island and in New York City. The past year and a half the bagels unfortunately are not what they used to be for example an everything bagel has very little seasoning on it and the size of the bagel are tiny compared to what they used to be. I and I’m sure like others don’t mind paying more just don’t mess with the original recipe. And when you order egg over medium and you constantly get oh well done egg on a so called Everything bagel, I just feel cheated and I thought I would never say this but I don’t think I’m going to be ordering there anymore. Below are a few pictures of what I’m talking about, anyone that knows heartland bagels knows these are not everything bagels. And you can clearly see the egg is well done. Very disappointed! Went from the best to just OK sadly! Just my opinion and again, I wouldn’t mind paying if I was getting heartland bagels!! The staff is very friendly and very I don’t believe any of my comments reflected the staff but they’re excellent no problem with them. I’m basing my review on the food quality not the staff staff has five stars. I don’t want anyone ripping me apart here. Lol. If this happened once or twice with the food even bother writing the review, but this is happened is 20 or more occasions and now I just feel I have to say something.
Toddster
Great bagels and muffins. The French toast Supreme is great!
Great bagel spot with a nice selection of bagels and muffins. A little tight inside so be prepared to possibly stand on line outside. All the staff is super nice also
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Blueberry, Everything Bagel with Cream Cheese
Great bagels!Dietary restrictions: They are kosher
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
I love this place. Not sure why there are so many negative reviews. Prices have gone up everywhere due to inflation. The bagels here my favorite on the island & staff are usually super friendly!
Food: 5
Not sure how this place is still open at this point. I thought it was just me but after reading the comments I realized everyone else has had the same experience. It’s over priced garbage, the people who work there are gross and have attitudes on top of it. I wouldn’t care if they weren’t rude everytime you went in there. They are so incompetent it’s like you want to go in there and start managing the employees yourself. Besides being rude and incompetent, the employees have no idea how to handle a line and everyone just stands in your way in a small space because the employees there are not doing their job right. The employees don’t even address you and have a disgusting attitude for absolutely no reason or just stare like they’re slow. Many times my simple, easy order has been wrong and the other employees just defend the employee who made the mistake and not only that because mistakes happen but took an hour to do so. I’m honestly posting this just so the owner possibly sees it and fires whoever was working today. She has a gross attitude and I’m actually uncomfortable seeing her face. She stared at me upon me walking in and I don’t know her at all. She’s also stealing from the register. I paid for one thing and she put in that I paid more and threw the rest in the the tip jar. Check the cameras. Again I wouldn’t even care about someone else’s business like this but I’m honestly sick of seeing her and this place is the closest to my area but I’m about to stop going here all together just because of the disgusting employees. Other employees are also rude and incompetent but not to the same degree as her just because she stares everytime you walk in for no reason and I just do not like her attitude at all. I leave here mad 3/4 times. I’ve also seen them fight with customers who ARE PAYING for something over not wanting to toast a bagel. They should be doing whatever the customer paid for happily or they should have no job and be unemployed. this place like a disgusting joke. Many times I waited 20+ minutes for one thing. The customer service is absolutely the grossest thing I’ve ever seen and I get annoyed I just paid them everytime I walk out. They have no idea how to say thank you or you’re welcome or address people at all. I don’t know how they have jobs anywhere to be honest. I’m not sure why they stare at people when they’re the ones incompetent of barely even speaking. The one stealing was working December 28th at 2pm and is a dark skinned “woman”. I am honestly sick of seeing her staring at me and having a gross attitude when I do not even know her. I also want to say it’s like a joke they can’t even address you when your food is done because they’re so incompetent and it just gets hectic people stand there in a small cluttered space because the employees forgot how to speak suddenly and can’t give people their orders unless the person is actively paying attention for a weird eye signal instead of them just saying it’s done. Also most of them can’t even speak English well so they don’t understand what should be a simple sentence in English. Definitely going to be losing customers. It is extremely over priced and the food is just ok at best but the only way I would go there is if the staff but especially whoever was working today was all fired and replaced and clearly everyone else agrees. I don’t know if the owner just doesn’t see this but I’m kind of shocked there is an owner at all if the employees there have a job. I’m even sick of seeing them give OTHER people an attitude and have a job still. I’ve gone here for years because I’m close to it but it’s been getting worse even though it was always incompetent and disgusting rude employees. It’s like a circus in there. I would be happy to see this place lose and go out of business after dealing with their disgusting attitudes everytime I get something from there if they can’t just fire the employees and replace them and somehow actually train the new ones right.
Atmosphere: 1
Food: 1
Service: 1
Ordered a bagel with American cheese, lettuce, tomato, and mayo. They put one slice of cheese. Enough
Atmosphere: 1
Food: 1
Service: 3
WARNING:If you have food allergies do not go here. They are downright dangerous. Who cooks 3 dozen shrimp on the same griddle as your egg sandwich’s at 7am in the morning? I made your staff aware of my food allergy and you proceeded to try to cook the eggs and bacon in a 4 inch by inch section of the same griddle and proceed to tell me ‘No, No, it’s fine.’ This place is run by third world employees. Stay away. Needless to say I walked out.
Atmosphere: 1
Food: 1
Service: 1
Great bagel, good price.
Asked for two everything flagels cut in half and got an attitude. The bagels were cut the wrong way I thought it was clear I wanted them cut in half for sandwich purposes but they were cut down the middle. Also received a plain and an everything so it wasn't even what I asked for. When paying he shoved my change through the crack of the plastic barrier and threw my change on the floor. The flagels also taste stale and old.
I will tell you one thing that will sum up this bagel store. I fly up from Pompano Beach and bring back, egg everything bagels by the dozens.Don't ask me for one in Florida because, I don't share. They freeze well and are my once a week treat.In addition, I will emotionally state, they make the BEST Black & White AND Rainbow cookie in the WORLD!
When I'm in Staten Island....I come to get bagels from Heartland Hot Bagel & Bakery. Love there bagels....super delicious. Very friendly staff. Kosher bakery.
Restaurantji Recommends
Yeah, this is why NY bagels are an American ICON! Heartland has been baking for decades and over the generations, the line keeps growing and growing in the mornings! A staple in Staten Island!
Second time I came in within a month and was looked right over like I wasn't there and never helped. That's ok I won't be back
I remember a Heartland bagels from 25-30 years ago. They had the best bagels in Staten Island and in New York City. The past year and a half the bagels unfortunately are not what they used to be for example an everything bagel has very little seasoning on it and the size of the bagel are tiny compared to what they used to be. I and I’m sure like others don’t mind paying more just don’t mess with the original recipe. And when you order egg over medium and you constantly get oh well done egg on a so called Everything bagel, I just feel cheated and I thought I would never say this but I don’t think I’m going to be ordering there anymore. Below are a few pictures of what I’m talking about, anyone that knows heartland bagels knows these are not everything bagels. And you can clearly see the egg is well done. Very disappointed! Went from the best to just OK sadly! Just my opinion and again, I wouldn’t mind paying if I was getting heartland bagels!! The staff is very friendly and very I don’t believe any of my comments reflected the staff but they’re excellent no problem with them. I’m basing my review on the food quality not the staff staff has five stars. I don’t want anyone ripping me apart here. Lol. If this happened once or twice with the food even bother writing the review, but this is happened is 20 or more occasions and now I just feel I have to say something.
I remember a Heartland bagels from 25-30 years ago. They had the best bagels in Staten Island and in New York City. The past year and a half the bagels unfortunately are not what they used to be for example an everything bagel has very little seasoning on it and the size of the bagel are tiny compared to what they used to be. I and I’m sure like others don’t mind paying more just don’t mess with the original recipe. And when you order egg over medium and you constantly get oh well done egg on a so called Everything bagel, I just feel cheated and I thought I would never say this but I don’t think I’m going to be ordering there anymore. Below are a few pictures of what I’m talking about, anyone that knows heartland bagels knows these are not everything bagels. And you can clearly see the egg is well done. Very disappointed! Went from the best to just OK sadly! Just my opinion and again, I wouldn’t mind paying if I was getting heartland bagels!! The staff is very friendly and very I don’t believe any of my comments reflected the staff but they’re excellent no problem with them. I’m basing my review on the food quality not the staff staff has five stars. I don’t want anyone ripping me apart here. Lol. If this happened once or twice with the food even bother writing the review, but this is happened is 20 or more occasions and now I just feel I have to say something.
Great bagels and muffins. The French toast Supreme is great!