They took away all ability to order from a person and made it all touch screen machines which are either temporary out of order or have extremely long lines as the ordering process is complicated and people do not know how to place their own orders and need assistance.
Atmosphere: 1
Food: 5
Service: 1
Carmela Cataldi
What a terrible experience! They no longer allow you to order at the counter. You must order at the TWO Kiosks they have available. It takes DOUBLE the amount of the time to order and to receive your order. Go to BK or Wendy’s better. While waiting for my order 4 people walked out from frustration. 2 of which were elderly customers who were too confused on how to use the Kiosks. Ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Jonathan Sanchez
Says 24hrs but it’s not I was there at 12:35am and it’s closed with the lights on and doors locked!
Atmosphere: 1
Food: 1
Service: 1
Tara Gibson
Going in every once in a while to McDonald's brought a bit of that childlike magic back.This time when I went in I felt like I really didn't know where I was.I was confused on how to order and pay cash. All food orders are put in the yellow cage (picture.)Staff (2) pleasant and helpful.This location was where I went with my grandpa often when I was very young. He used to dip french fries in the milk shakes to cool them for me.McDonald's was never really a thing I craved. Their food's average. McDonald's was more than a restaurant. It was a feeling.I am not exactly sure if ALL locations are converting to this look and system but even though I didn't go in for a Happy Meal I really would have liked to leave with a warm smile.Parking: Gym is in parking lot so sometimes there is not as much parking. Also, more store(s) are due to open
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Sausage Egg and Cheese, Hashbrown, World Famous Fries
shen
if i could, i would give it zero stars.first off, i am not one to make reviews, but this mcdonalds was so disappointing i had to.today, i went with my friend, and this was not the first letdown this mcdonalds has given. i’ve doordashed food from this specific one multiple times; the nuggets were cold and sometimes overcooked. the fries are NEVER full, sometimes undercooked, and always cold. one time, i had ordered a large coke and they gave me a water bottle with no warning from my dasher or the store. had they let me know, i would’ve changed my decision and would not have been upset at all. there was one time they forgot all my sauces.as for today, i have a lot of complaints. the whole place is run by teenagers, which isn’t even the upsetting part. it’s the fact that they were goofing around and were taking really long. there was a girl at the front who was literally just standing there and talking to an employee who had already clocked out.i ordered a spicy deluxe crispy chicken sandwich (it has lettuce, spicy sauce, and tomatoes along with the chicken) without tomatoes. i open my bag to see a regular crispy chicken sandwich (mayo, lettuce and pickles). i personally don’t like mayo much and love spice, so i go to return it. the girl at the front takes it back and tells me it’s going to be remade. no apologies whatsoever or any remorse. in fact, she seemed annoyed.i get a “new” one back only to see that it was the same sandwich with a tiny gloop of spicy sauce in the corner that’s spilled out into the box. the chicken was also overcooked.the fries were immensely cold and hard to chew. the chicken nuggets were impossibly hard and overcooked. the only save about this awful meal was probably the napkins.during my stay here, i saw 4 people go back up to get something remade, one of which was my friend. they were extremely rude to her as well.the midland mcdonalds is significantly better in every category. i used to work there and trust me, those people are very kind and always double check their bags and food.i am genuinely appalled at the terrible service and food here. i really wish i making all of this up, but i’m unfortunately not.to give you more perspective, i don’t ever return food, that’s how bad it was. and this is possibly my third review i’ve ever written in my life. please, take your money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
MrDsuperman
With the new system, my order took too long to come out.
Atmosphere: 3
Food: 5
Service: 3
Sharon Mattor
I love this McDonald’s it’s big and spacey I been coming here for almost 7 years I love the employees and Melissa the manager the employees are so nice and friendly all of them know me as a regular customer I was so upset when they closed for renovation for 2 weeks I know alot of regular customers we are like a family please send this to all the employees they deserve to know how much they are loved Thank YouParking: Greenridge plaza Richmond ave staten island
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage Egg and Cheese, Mcchicken, Crispy Chicken Sandwich, French Fries, Pancake
Sapp Zapp
They made it like they just want ur money no human
Changed the place recently. Now forces self-order through kiosk, which takes forever, when the kiosks work. Then waited 25 minutes for cheeseburgers, nuggets and fries (nothing special) only to get cold fries. One cashier space (but no one to take an actual order). Was so much better before the recent change. I was a regular here, but not stepping foot back in the place. Catering to Uber Eats and Door Dash orders. Find a better McDonalds or just go to Wendy's.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cheeseburger, French Fries
Will Jiang
Always order this this store, but since they change to kiosk only, I couldn’t use my mobile app, kiosk freezes all them time, they messed up my order, missing mcchicken
Kenny Kim
My grand daughter love that place she need happy meal and French fries chicken nuggetsVery good
Atmosphere: 5
Food: 5
Service: 5
Owen
I came here in 2014-2015 and got a hamburger happy meal and a cup of water with my cousin and my uncle and got the (TY Mini plush toy) it was fun and I enjoyed it
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Big Breakfast with Hotcakes, Happy Meal 4 Mcnuggets, Hashbrown, Double Cheeseburger, Crispy Chicken Sandwich, Cheeseburger, Big Breakfast, Hamburger, World Famous Fries, Happy Meal, Pancake, Mcmuffin
It's McDonald's, you know what you're getting.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: World Famous Fries
New system is not that
Atmosphere: 3
Food: 5
Service: 2
They took away all ability to order from a person and made it all touch screen machines which are either temporary out of order or have extremely long lines as the ordering process is complicated and people do not know how to place their own orders and need assistance.
Atmosphere: 1
Food: 5
Service: 1
What a terrible experience! They no longer allow you to order at the counter. You must order at the TWO Kiosks they have available. It takes DOUBLE the amount of the time to order and to receive your order. Go to BK or Wendy’s better. While waiting for my order 4 people walked out from frustration. 2 of which were elderly customers who were too confused on how to use the Kiosks. Ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Says 24hrs but it’s not I was there at 12:35am and it’s closed with the lights on and doors locked!
Atmosphere: 1
Food: 1
Service: 1
Going in every once in a while to McDonald's brought a bit of that childlike magic back.This time when I went in I felt like I really didn't know where I was.I was confused on how to order and pay cash. All food orders are put in the yellow cage (picture.)Staff (2) pleasant and helpful.This location was where I went with my grandpa often when I was very young. He used to dip french fries in the milk shakes to cool them for me.McDonald's was never really a thing I craved. Their food's average. McDonald's was more than a restaurant. It was a feeling.I am not exactly sure if ALL locations are converting to this look and system but even though I didn't go in for a Happy Meal I really would have liked to leave with a warm smile.Parking: Gym is in parking lot so sometimes there is not as much parking. Also, more store(s) are due to open
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Sausage Egg and Cheese, Hashbrown, World Famous Fries
if i could, i would give it zero stars.first off, i am not one to make reviews, but this mcdonalds was so disappointing i had to.today, i went with my friend, and this was not the first letdown this mcdonalds has given. i’ve doordashed food from this specific one multiple times; the nuggets were cold and sometimes overcooked. the fries are NEVER full, sometimes undercooked, and always cold. one time, i had ordered a large coke and they gave me a water bottle with no warning from my dasher or the store. had they let me know, i would’ve changed my decision and would not have been upset at all. there was one time they forgot all my sauces.as for today, i have a lot of complaints. the whole place is run by teenagers, which isn’t even the upsetting part. it’s the fact that they were goofing around and were taking really long. there was a girl at the front who was literally just standing there and talking to an employee who had already clocked out.i ordered a spicy deluxe crispy chicken sandwich (it has lettuce, spicy sauce, and tomatoes along with the chicken) without tomatoes. i open my bag to see a regular crispy chicken sandwich (mayo, lettuce and pickles). i personally don’t like mayo much and love spice, so i go to return it. the girl at the front takes it back and tells me it’s going to be remade. no apologies whatsoever or any remorse. in fact, she seemed annoyed.i get a “new” one back only to see that it was the same sandwich with a tiny gloop of spicy sauce in the corner that’s spilled out into the box. the chicken was also overcooked.the fries were immensely cold and hard to chew. the chicken nuggets were impossibly hard and overcooked. the only save about this awful meal was probably the napkins.during my stay here, i saw 4 people go back up to get something remade, one of which was my friend. they were extremely rude to her as well.the midland mcdonalds is significantly better in every category. i used to work there and trust me, those people are very kind and always double check their bags and food.i am genuinely appalled at the terrible service and food here. i really wish i making all of this up, but i’m unfortunately not.to give you more perspective, i don’t ever return food, that’s how bad it was. and this is possibly my third review i’ve ever written in my life. please, take your money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
With the new system, my order took too long to come out.
Atmosphere: 3
Food: 5
Service: 3
I love this McDonald’s it’s big and spacey I been coming here for almost 7 years I love the employees and Melissa the manager the employees are so nice and friendly all of them know me as a regular customer I was so upset when they closed for renovation for 2 weeks I know alot of regular customers we are like a family please send this to all the employees they deserve to know how much they are loved Thank YouParking: Greenridge plaza Richmond ave staten island
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage Egg and Cheese, Mcchicken, Crispy Chicken Sandwich, French Fries, Pancake
They made it like they just want ur money no human
Atmosphere: 1
Service: 1
Restaurantji Recommends
Changed the place recently. Now forces self-order through kiosk, which takes forever, when the kiosks work. Then waited 25 minutes for cheeseburgers, nuggets and fries (nothing special) only to get cold fries. One cashier space (but no one to take an actual order). Was so much better before the recent change. I was a regular here, but not stepping foot back in the place. Catering to Uber Eats and Door Dash orders. Find a better McDonalds or just go to Wendy's.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cheeseburger, French Fries
Always order this this store, but since they change to kiosk only, I couldn’t use my mobile app, kiosk freezes all them time, they messed up my order, missing mcchicken
My grand daughter love that place she need happy meal and French fries chicken nuggetsVery good
Atmosphere: 5
Food: 5
Service: 5
I came here in 2014-2015 and got a hamburger happy meal and a cup of water with my cousin and my uncle and got the (TY Mini plush toy) it was fun and I enjoyed it
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Big Breakfast with Hotcakes, Happy Meal 4 Mcnuggets, Hashbrown, Double Cheeseburger, Crispy Chicken Sandwich, Cheeseburger, Big Breakfast, Hamburger, World Famous Fries, Happy Meal, Pancake, Mcmuffin
Good place.
Atmosphere: 5
Food: 5
Service: 5