getting my food served to me by ali was an extremely positive experience. absolutely delicious, ali was super diligent in preparing my meal and i will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Lamar Sanders
Food was really good. The manager Jada, was really sweet and gave excellent customer service. She looked really busy but she stopped what she was doing and offered to help me with no problem. Give her a raise! She alone deserves 5 stars but I’ll give it to the whole store instead!
Atmosphere: 5
Food: 5
Service: 5
John F
Talked to his fricking friend for 10m then cook decided to work on order but was then interrupted by worker explaining she had to leave…got a refund after waiting 15m
Service: 1
J L
The rudest and most potty mouth staff i ever encountered
Atmosphere: 1
Food: 1
Service: 1
Fernanda Faedo
I come to this location at least once a month and every single time the food has been amazing. The Manager Luis is absolutely the best. He is always super engaging with anyone that comes up including his staff and it’s definitely very refreshing to see. Definitely recommend stopping by the melt shop when you’re in the mall!
Atmosphere: 5
Food: 5
Service: 5
topnotch23
terrible service
Atmosphere: 1
Food: 3
Service: 1
David Engelson
I got the Shop Cheeseburger. It was freaking delicious. I’m a hamburger snob and this was better than 95% of the hamburgers out there that are twice the price. A big reccomend.
Atmosphere: 4
Food: 5
Service: 5
Leana Atieh
If I could give zero stars, I would. Absolutely horrible customer service. No accountability whatsoever. The first time my son placed an order with them for delivery, they forgot to include the burger- this was 1/3 of the meal. Also the first item in the order but somehow it was missed and somehow it was Uber eats fault. Then when we called to get a refund, they said they would issue it and never did. Now I have to go out of my way to go to the restaurant to get my money for food I never received because the staff is incompetent and doesn’t know how to issue a refund to a credit card. Definitely would never recommend. You will waste your money and time.
Food: 1
Service: 1
H H
The Wagyu Beef burger is absolutely delicious, with its juicy and meaty flavor. However, I'm not a fan of the fried chicken melt as it is too rich and oily for my taste. I think I'll give the roasted veggies a try instead.
Atmosphere: 4
Food: 4
Service: 4
Jill
This Melt Shop is in the SI mall so i didn’t necessarily have big hopes but the burger was delicious. It was juicy, the burger sauce was a nice addition and extra pickles was the kicker. Would eat this burger again.
Friendly service, excellent food! As soon as I placed my order, I watched the staff make my food. My grilled cheese was perfect! Not greasy at all. Crispy and gooey on the inside. Super tasty dipped in the tomato soup. I would highly recommend the grilled cheese and tomato soup!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Grilled Cheese
Mizanur Rahman
Their beyond burger was great would get it again, the only annoying thing is they ran out of ketchup. The decent thing to do is to mention that when people are ordering fries or tater tots. I only found out once I went to the pickup and saw the no ketchup sign. Thought oh maybe I need to ask and they don't keep it out, went to the guy who I ordered from and he was like oh no we ran out.
Atmosphere: 3
Food: 4
Service: 3
Frédéric Riquier
The food was delicious and served hot. The order was correct and the workers were nice and courteous. The prices were within range. I had the vegan melt and my wife had a bacon cheese melt.
undersan32
I bought a double bacon cheeseburger with parmesan cheese fries. The burger had no flavor and the fries had no taste. I will never go back.
Atmosphere: 3
Food: 3
Service: 5
Mahmoud Moustafa
The burger wasn't cooked right, just a basic food with a bunch of cheese to give it a taste
getting my food served to me by ali was an extremely positive experience. absolutely delicious, ali was super diligent in preparing my meal and i will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Food was really good. The manager Jada, was really sweet and gave excellent customer service. She looked really busy but she stopped what she was doing and offered to help me with no problem. Give her a raise! She alone deserves 5 stars but I’ll give it to the whole store instead!
Atmosphere: 5
Food: 5
Service: 5
Talked to his fricking friend for 10m then cook decided to work on order but was then interrupted by worker explaining she had to leave…got a refund after waiting 15m
Service: 1
The rudest and most potty mouth staff i ever encountered
Atmosphere: 1
Food: 1
Service: 1
I come to this location at least once a month and every single time the food has been amazing. The Manager Luis is absolutely the best. He is always super engaging with anyone that comes up including his staff and it’s definitely very refreshing to see. Definitely recommend stopping by the melt shop when you’re in the mall!
Atmosphere: 5
Food: 5
Service: 5
terrible service
Atmosphere: 1
Food: 3
Service: 1
I got the Shop Cheeseburger. It was freaking delicious. I’m a hamburger snob and this was better than 95% of the hamburgers out there that are twice the price. A big reccomend.
Atmosphere: 4
Food: 5
Service: 5
If I could give zero stars, I would. Absolutely horrible customer service. No accountability whatsoever. The first time my son placed an order with them for delivery, they forgot to include the burger- this was 1/3 of the meal. Also the first item in the order but somehow it was missed and somehow it was Uber eats fault. Then when we called to get a refund, they said they would issue it and never did. Now I have to go out of my way to go to the restaurant to get my money for food I never received because the staff is incompetent and doesn’t know how to issue a refund to a credit card. Definitely would never recommend. You will waste your money and time.
Food: 1
Service: 1
The Wagyu Beef burger is absolutely delicious, with its juicy and meaty flavor. However, I'm not a fan of the fried chicken melt as it is too rich and oily for my taste. I think I'll give the roasted veggies a try instead.
Atmosphere: 4
Food: 4
Service: 4
This Melt Shop is in the SI mall so i didn’t necessarily have big hopes but the burger was delicious. It was juicy, the burger sauce was a nice addition and extra pickles was the kicker. Would eat this burger again.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Friendly service, excellent food! As soon as I placed my order, I watched the staff make my food. My grilled cheese was perfect! Not greasy at all. Crispy and gooey on the inside. Super tasty dipped in the tomato soup. I would highly recommend the grilled cheese and tomato soup!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Grilled Cheese
Their beyond burger was great would get it again, the only annoying thing is they ran out of ketchup. The decent thing to do is to mention that when people are ordering fries or tater tots. I only found out once I went to the pickup and saw the no ketchup sign. Thought oh maybe I need to ask and they don't keep it out, went to the guy who I ordered from and he was like oh no we ran out.
Atmosphere: 3
Food: 4
Service: 3
The food was delicious and served hot. The order was correct and the workers were nice and courteous. The prices were within range. I had the vegan melt and my wife had a bacon cheese melt.
I bought a double bacon cheeseburger with parmesan cheese fries. The burger had no flavor and the fries had no taste. I will never go back.
Atmosphere: 3
Food: 3
Service: 5
The burger wasn't cooked right, just a basic food with a bunch of cheese to give it a taste
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