Philly Pretzel Factory - Staten Island

Pretzels are always fresh and delicious!

Limited select. But still good..

Wish there were more locations on the island! Always very friendly in here

This place is the absolute best. Always a hit to bring to events and gatherings. And the owner is super nice dude!

The best pretzels, my grandkids love them, always fresh and hot

Such nice owner. Really makes customers feel important.

Atmosphere: 5

Food: 5

Service: 5

Very good pretzels, got a bunch of different rivets, mini sausages, and mini cheesesteaks. All great choices

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Party Trays

Ordered delivery

Took them over 30 minutes to make a few pretzels and upon arrival they didnt give me any of the 3 dips I paid for

Complete incompetence and absolutely absurd

$10 for the 3 dips and in 40 minutes of preparing the order you couldn’t have the basic competency to put them in the bag?

Uber gave me a full refund and you lost any further business from myself and all family/friends

Avoid ordering delivery as they will not ever complete your order accurately

And if you pick it up go through your bag on the spot as I’m sure they will have not provided your dips

If I could have I would have gave him a zero all across the board. The guy in there has no personality no customer service skills at all. We stood there while he continued to make pretzels not engaging not letting us know how long it was going to take for a small little order, and then when I asked him he shrugged his shoulders like he didn't want to be bothered- after already waiting for 10 minutes!!! He looked miserable he didn't look happy so you shouldn't be there I don't care if he's the owner or a worker. you lose customers that way and you definitely lost customers today and I hope other people see this and don't go into this location and get the same miserable treatment. It's funny, the one day I wanted to take my son and he has to deal with this. They should be embarrassed. If this guy would of at least acknowledged us to let us know we wouldn't have left. Let some other person wait. His response is the only Interaction we had with him. There will be other posts to follow...

Atmosphere: 1

Food: 5

Service: 1

My pretzel platter was ordered to be ready at 1pm I arrived at 1:35 it was not even begun. The counter person told me 7 minutes. I gave an additional 20 minutes and returned the order was still not even started. I inquired where my order was and the owner yelled relax what’s your problem. I told him the story he told me I was late(because they’re never ready) what does that even have to do with the order? He further verbally berated me in front of his customers. Took my 50$ and said I know you come here every week so what’s your problem. This was the last time I would ever go there, if the party I’m attending didn’t ask for the pretzel I would’ve left. When a regular customer gets treated this way they do not want your business!

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Small Rivet Box

Ordered 20 pretzels with No Salt , well guess what all on the bottom was salt . can not have salt because of high blood pressure. called and spoke to the boss all he said was you can rub it off . Well when rubbed off still has the taste of the salt . He told us he always put salt on the bottom so that they don’t Burn . We always order them without salt . There was never salt on the bottom , Guess what they were burned on the bottom . My pressure goes up I want to thank the boss I won’t be going there anymore!!!!! I rate the boss a big fat 0. Very bad service !!!!

Atmosphere: 1

Food: 1

Yummy pretzels. Love the father & daughter team

Atmosphere: 5

Food: 5

Service: 5

They make the pretzels right here - nice to watch them Shape them and bake - many yummy toppings to use for them -Party trays great for schools and kids parties - who doesn’t love a pretzel ?Come and try them ????

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 25 Pretzels, Pretzel Dog

Most people don't know that these pretzels cure aids

Atmosphere: 5

Food: 5

Service: 5

Great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pretzel Pizza, Specialty Pretzels