Don't get extra chicken when the brown dude is working, he just gives the same amount.
Atmosphere: 3
Food: 3
Service: 3
MJ Han
This restaurant is located inside the Staten Island Mall. I visited about 3 weeks ago, and I still remember that day vividly.I ordered chicken teriyaki and beef & shrimp teriyaki. The meat was well seasoned and cooked on an iron plate and it looked delicious. In fact, the taste of the chicken, beef, and shrimp with the sauce was great. But there was a serious problem.The rice that came with the teriyaki was not cooked properly. It felt like I was chewing raw rice, and it was hard to believe that it was like the rice sold in restaurants. Properly cooked rice should have a soft chew, but the rice I ate that day was so hard that it was difficult to eat...The friend I dined with lives in Staten Island and visits here often. According to my friend, this was the first time rice was undercooked like this. The friend was also embarrassed...lol I think he was unlucky, but if this problem continues, I don't think he has the right to sell food for money...
Atmosphere: 3
Food: 2
Service: 4
Lana Lana
Sarku Japan
Felix Kang
Service attitude is really
Atmosphere: 3
Food: 4
Service: 2
Alexis Abraham
I’ve never had any issues with this place. Good food at reasonable prices, and I’d go to this place over anyone else in the food court to feel full for the day without breaking the bank.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Teriyaki
Sam Sulz
THE WORST STAFF EVER SO RUDE AND DISRESPECTFUL LIKE OUR MONEY OS NOT GOOD ENOUGH UNBELIEVABLE,YELLING IN MY FACE.I WOULD PUT NO STARS IF IT HAD THE
Atmosphere: 1
Service: 1
Christian P.
I usually don't like chicken teriyaki, but today my gf ordered it for herself, I tried and and ended up eating it all. The food here is totally worth it, at least for the bento box that we ordered. They really packed it, so I was very very stuffed after eating it. Another great thing, quick quick quick, I literally placed the order, the platter got passed down and then bam it was ready. I read a few comments about the food being cold, but I did not experience that, the food was nice and hot for us. The staff were nice, no complaints about service. Would order from here again.
Jack C.
The main complaint is the service. They might as well just throw the food at you. The workers are unfriendly and harried. They hand you a folded brown paper bag in which you are supposed to pack the food yourself. This is in a mall where people are already holding bags from shopping. Worse though is that the food containers and pick up area are covered in spots of cooking oil. It's a mess and Just asking for a napkin turns into an argument. I went there twice and both times there were people in line having negative experiences. Contrast this with "Bistro Thai" which is also in the same mall where the workers are pleasant and it is a positive experience. Sarku Japan however is exactly the kind of place that makes you not want to leave your house. When will businesses learn it is not just about the food and price but about the customer's experience?
J P
Foods amazing but hibachi guys will yell at you for no reason lol management should probably tell them not to do that to customers
Atmosphere: 2
Food: 5
Service: 2
Yevgeniy Tashbaev
How can you call this chicken teriyaki if it’s got no teriyaki sauce? You have to beg these people for sauce like we’re back in Soviet china and if your ordering delivery your stuck with some dry food cause they not even gonna think of putting any teriyaki in there. I’m ordering from quick grill from now on. Rip Sarku 20 years been going there now it’s just disgusting.
My son ended up in the hospital after eating their shrimp bento box. My family has eaten from this place and has never ended in the hospital until now. They need to inspect the place and the food before they allow them to serve it.
HP
The cashier lady is the rudest person that my wife and I have ever met!! She doesnt deserve a job there!!!
Atmosphere: 1
Food: 4
Service: 1
Jason Andrawes
Service:1/5Taste and quality:2/5Not recommended
Carlos O.
This place deserves 5 stars ! I have orders from you guys over a Dozen times on Uber eats and I must say you guys do a great job. The food quality is amazing and the portion as well. I do enjoy the specials you guys carry on random days of the week and weekend. My go to plate would be :Chicken Teriyaki $11.15Buy 1 get 1 freeIt's 2 full meals for the price of one you can't go wrong. Food is very tasty and delicious. I haven't order anything else in the menu I honestly don't get tired of this dish but soon I will update this review with other new dishes I tryout on the menu. Just wish you guys can keep this deal all year around.
KEENYA HARRIS MARTINEZ
RUDE!!! I don't like to be rushed. The cashier is impatient. She yells through her mask, which makes her speech inaudible... Which causes you to take more time ordering! The food is average.
Don't get extra chicken when the brown dude is working, he just gives the same amount.
Atmosphere: 3
Food: 3
Service: 3
This restaurant is located inside the Staten Island Mall. I visited about 3 weeks ago, and I still remember that day vividly.I ordered chicken teriyaki and beef & shrimp teriyaki. The meat was well seasoned and cooked on an iron plate and it looked delicious. In fact, the taste of the chicken, beef, and shrimp with the sauce was great. But there was a serious problem.The rice that came with the teriyaki was not cooked properly. It felt like I was chewing raw rice, and it was hard to believe that it was like the rice sold in restaurants. Properly cooked rice should have a soft chew, but the rice I ate that day was so hard that it was difficult to eat...The friend I dined with lives in Staten Island and visits here often. According to my friend, this was the first time rice was undercooked like this. The friend was also embarrassed...lol I think he was unlucky, but if this problem continues, I don't think he has the right to sell food for money...
Atmosphere: 3
Food: 2
Service: 4
Sarku Japan
Service attitude is really
Atmosphere: 3
Food: 4
Service: 2
I’ve never had any issues with this place. Good food at reasonable prices, and I’d go to this place over anyone else in the food court to feel full for the day without breaking the bank.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Teriyaki
THE WORST STAFF EVER SO RUDE AND DISRESPECTFUL LIKE OUR MONEY OS NOT GOOD ENOUGH UNBELIEVABLE,YELLING IN MY FACE.I WOULD PUT NO STARS IF IT HAD THE
Atmosphere: 1
Service: 1
I usually don't like chicken teriyaki, but today my gf ordered it for herself, I tried and and ended up eating it all. The food here is totally worth it, at least for the bento box that we ordered. They really packed it, so I was very very stuffed after eating it. Another great thing, quick quick quick, I literally placed the order, the platter got passed down and then bam it was ready. I read a few comments about the food being cold, but I did not experience that, the food was nice and hot for us. The staff were nice, no complaints about service. Would order from here again.
The main complaint is the service. They might as well just throw the food at you. The workers are unfriendly and harried. They hand you a folded brown paper bag in which you are supposed to pack the food yourself. This is in a mall where people are already holding bags from shopping. Worse though is that the food containers and pick up area are covered in spots of cooking oil. It's a mess and Just asking for a napkin turns into an argument. I went there twice and both times there were people in line having negative experiences. Contrast this with "Bistro Thai" which is also in the same mall where the workers are pleasant and it is a positive experience. Sarku Japan however is exactly the kind of place that makes you not want to leave your house. When will businesses learn it is not just about the food and price but about the customer's experience?
Foods amazing but hibachi guys will yell at you for no reason lol management should probably tell them not to do that to customers
Atmosphere: 2
Food: 5
Service: 2
How can you call this chicken teriyaki if it’s got no teriyaki sauce? You have to beg these people for sauce like we’re back in Soviet china and if your ordering delivery your stuck with some dry food cause they not even gonna think of putting any teriyaki in there. I’m ordering from quick grill from now on. Rip Sarku 20 years been going there now it’s just disgusting.
Restaurantji Recommends
My son ended up in the hospital after eating their shrimp bento box. My family has eaten from this place and has never ended in the hospital until now. They need to inspect the place and the food before they allow them to serve it.
The cashier lady is the rudest person that my wife and I have ever met!! She doesnt deserve a job there!!!
Atmosphere: 1
Food: 4
Service: 1
Service:1/5Taste and quality:2/5Not recommended
This place deserves 5 stars ! I have orders from you guys over a Dozen times on Uber eats and I must say you guys do a great job. The food quality is amazing and the portion as well. I do enjoy the specials you guys carry on random days of the week and weekend. My go to plate would be :Chicken Teriyaki $11.15Buy 1 get 1 freeIt's 2 full meals for the price of one you can't go wrong. Food is very tasty and delicious. I haven't order anything else in the menu I honestly don't get tired of this dish but soon I will update this review with other new dishes I tryout on the menu. Just wish you guys can keep this deal all year around.
RUDE!!! I don't like to be rushed. The cashier is impatient. She yells through her mask, which makes her speech inaudible... Which causes you to take more time ordering! The food is average.